Car Rental at San Antonio Airport

Hola Car Rentals is the only premium partner of the top car rental brands operating at San Antonio Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected rental experience and peace of mind throughout your trip at San Antonio Airport.

No. With Hola Car Rentals, all costs and charges for your booking at San Antonio Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at San Antonio Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At San Antonio Airport, all rental car counters are located in the Consolidated Rental Car Facility (CONRAC) at 9559 Airport Blvd, San Antonio, TX 78216. You do not need a shuttle or bus to reach them.

After clearing baggage claim in Terminal A, follow the overhead signs for "Rental Cars" to a covered sky bridge, a short elevated pedestrian walkway that connects directly to the CONRAC lobby on Level 2. The sky bridge is weather-protected and takes only a few minutes to cross. Brands available on-site include Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National, Payless, Thrifty, and others.

Once at the CONRAC lobby, present your reservation confirmation, passport, driver's license, and credit card at your brand's counter. After completing paperwork, proceed to your brand's designated parking area within the multi-level facility to inspect and collect your vehicle.

If you are arriving on an international flight, factor in 30 to 90 minutes for U.S. Customs and Immigration processing before you reach baggage claim. From there, allow an additional 20 to 35 minutes for the sky bridge walk, counter paperwork, and vehicle pickup. Total time from landing to driving away is typically 1 to 2.5 hours.

When collecting your Hertz rental in San Antonio, you must present physical documents. Digital copies are not accepted at the counter.

• Valid driver's license (original, unexpired, in the main driver's name).
• International Driving Permit (IDP) if your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. An IDP is a translation only and must be carried alongside your original license.
• A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold. Debit and prepaid cards are not accepted for the deposit.
• Passport or valid government photo ID.
• Booking confirmation or printed voucher if required by your rate.
• Round-trip flight or cruise tickets (required for international visitors).

If your license is in English or issued by an EU/EEA country, an IDP is generally not required in San Antonio. However, if your license uses a non-Latin script, an IDP is mandatory. Obtain it in your home country before traveling, as it cannot be issued abroad.

To collect your rental car at San Antonio Airport, you must bring all of the following physical documents. Digital copies are not accepted at the counter.

• Valid driver's license (original, unexpired, physical card)
• Passport matching the name on your driver's license
• Major credit card (Visa, Mastercard, American Express, or Discover) in the main driver's name, with the name printed on the physical card
• Your booking confirmation or printed voucher
• Round-trip flight itinerary or return travel proof

If your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory at San Antonio Airport. For licenses in other non-English scripts or languages, an IDP is strongly recommended even if not strictly required, as individual counter agents may request one.

Debit cards and prepaid cards are not accepted for the security deposit hold at San Antonio Airport. Even if you prepaid your booking online, a physical major credit card is still required at pickup to cover the hold, which is typically US$300 to US$400 for standard vehicles in the United States.

Bring a backup credit card in your name in case your primary card is declined.

Texas toll roads are almost entirely cashless, and your rental car at San Antonio Airport will already include an electronic toll device, either a transponder or a plate-based billing system. Cash toll booths are rare and many facilities do not accept cash at all.

At the San Antonio Airport counter, you will typically be offered two options:

• Unlimited toll package: a flat daily fee of approximately US$11 to US$25 per rental day, covering all tolls during your rental period
• Pay per use: you pay only the tolls you incur, but the rental company adds administrative or processing fees on top of each transaction

In the San Antonio area, estimated daily toll costs range from approximately US$2 to US$10 depending on which routes you take. If you plan to drive to Dallas, Houston, or Austin, toll usage and costs increase significantly on those metro networks.

If you do not enroll in a toll program at San Antonio Airport and drive a cashless toll road, the rental company will bill the toll plus processing fees to your credit card, sometimes weeks after your rental ends. To avoid surprise charges, decide at the counter which option suits your itinerary.

Texas has no congestion charges or emissions zones, so there are no additional city-center driving fees beyond standard tolls.

Renting at San Antonio Airport adds several mandatory local fees on top of your base rate. These are set by the airport authority and local government, not by the rental company or the booking agency.

• Airport concession recovery fee: 15.25% (capped at US$5.25 per day for most vehicles)
• Customer facility charge (CFC): US$4.50 per rental day
• City rental car tax: 13.75%
• State vehicle rental tax: 6%

Combined, these charges add roughly 35 to 40 percent to your base rental rate at San Antonio Airport, which is higher than many non-Texas airports due to the layering of city and state taxes.

If your booking confirmation shows "Taxes and Fees: Included," you should not be billed separately for those items at the counter. If you are charged for something that was already marked as included on your confirmation, keep all paperwork and contact support after your rental ends.

Optional add-ons such as GPS, child seats, prepaid fuel, or a toll package are separate and payable at the counter regardless of your rate plan.

Yes, all Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your rental, including toll roads used near San Antonio Airport and across Texas.

Texas toll roads are cashless and widely used, so this benefit is especially relevant if you drive on routes around San Antonio, or travel to Austin, Houston, or Dallas during your rental.

To claim your cashback after returning the vehicle at San Antonio Airport:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a toll receipt or statement showing charges paid during your rental period

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

Example: if your booking total is US$400, the maximum cashback is US$20. If you paid US$12 in tolls, you receive US$12 back. If you paid US$30, you receive the US$20 cap.

Yes, a major credit card is required to rent a car at San Antonio Airport. Debit cards and prepaid cards are not accepted for the security deposit hold, even if you have already prepaid your booking online.

The credit card must meet all of the following conditions:

• Be a major card: Visa, Mastercard, American Express, or Discover
• Be in the main driver's name, with the driver's name physically printed on the card
• Be a physical card, not a virtual or digital wallet number
• Have sufficient available credit to cover the security hold, typically US$300 to US$400 for standard vehicles at U.S. locations including San Antonio Airport

The hold is a temporary authorization, not a charge. It reduces your available credit until your bank releases it after the rental ends, which can take up to 15 business days depending on your card issuer.

Before traveling to San Antonio Airport, notify your bank that you will be making an in-person authorization in the United States to prevent fraud blocks. Bringing a backup credit card in your own name is also recommended in case your primary card is declined at the counter.

An International Driving Permit (IDP) is mandatory at San Antonio Airport if your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic. In all other cases it is strongly recommended but not strictly required.

Key points to know before arriving at San Antonio Airport:

• The IDP is a translation document only. It is not a standalone license and will not be accepted without your original driver's license alongside it
• You must obtain your IDP in your home country before traveling. U.S. organizations such as AAA do not issue IDPs to non-U.S. license holders
• Individual counter agents at San Antonio Airport may request an IDP even when it is not technically mandatory, so carrying one avoids delays at pickup
• All documents presented at the counter must be physical originals. Digital or photocopied versions are not accepted

If your license is in English or issued by an EU or EEA country, you can generally rent at San Antonio Airport without an IDP, though having one as a backup is always advisable for international visitors.

Returning your rental car at San Antonio Airport is straightforward. Follow the "Rental Car Return" signs from the airport road network to 9559 Airport Blvd, which is the CONRAC facility used for both pickup and return.

Once inside the facility, proceed to your brand's designated return spaces. A staff member will inspect the vehicle's fuel level and condition. The process typically takes 10 to 15 minutes during staffed hours.

Before returning, refuel within approximately 10 miles of San Antonio Airport to ensure the tank reads full on arrival. Keep your fuel receipt as proof in case a fuel charge is disputed. Under the standard Full-to-Full fuel policy, if you return the car below the recorded starting level, you may be charged the partner's refueling rate plus a service fee, which is typically higher than pump prices.

For after-hours returns at San Antonio Airport, some brands such as Avis and Budget provide key drop boxes in the return area. Lock the vehicle, remove all belongings, and deposit the keys. Note that you remain financially responsible for the vehicle until the next business-day check-in, so document the car's condition with photos before leaving.

Yes, drivers aged 21 to 24 are subject to a daily young-renter surcharge at San Antonio Airport. The standard minimum age to rent without a surcharge in the United States is 25.

Typical daily surcharge amounts by brand at U.S. locations including San Antonio Airport:

• Avis, Budget, and Payless: US$13 per rental day, capped at US$65 per rental
• Hertz, Thrifty, and Dollar: US$13.50 per rental day, capped at US$189 per rental
• Alamo, National, and Enterprise: US$15 per day with no stated cap

In addition to the surcharge, drivers under 25 at San Antonio Airport are restricted from renting most vehicle classes. Economy, compact, medium sedan, standard sedan, compact SUV, and medium SUV categories are generally available, while premium, luxury, full-size SUV, minivan, and convertible classes typically require the driver to be 25 or older.

One exception applies to drivers aged 21 to 24 from Latin America and the Caribbean renting through Avis or Budget: the young-renter fee may be waived on eligible Hola Car Rentals rate plans when the waiver is explicitly shown on the booking confirmation. This exception does not apply to travelers from other regions.

Yes, you can add an additional driver to your rental at San Antonio Airport, either as part of your rate or by paying a daily fee at the counter.

Some Hola Car Rentals rates include one additional driver at no extra cost. Check your booking confirmation for the line "Additional driver free of charge" to confirm whether this applies to your reservation.

If the additional driver is not included in your rate, the fees at San Antonio Airport are:

• Avis, Budget, and Payless: US$13 per rental day, maximum US$65 per rental
• Hertz, Thrifty, and Dollar: US$13.50 per rental day, maximum US$189 per rental
• Alamo, National, and Enterprise: US$15 per day

Requirements that apply in all cases at San Antonio Airport:

• The additional driver must be physically present at the counter at pickup
• They must present a valid driver's license (and an IDP if their license uses a non-Latin alphabet)
• They must sign the rental agreement
• For Avis, Budget, and Payless, additional drivers must be at least 25 years old

Only drivers listed on the rental agreement are covered by the vehicle's protections such as CDW and liability coverage. Anyone who drives without being named on the contract may void those protections.

Coverage included in your rental at San Antonio Airport depends on the rate plan selected at booking. In the United States, the two main protections to understand are Collision Damage Waiver (CDW) and Third-Party Liability (LIS or SLI).

CDW or LDW reduces your financial liability for damage to the rental vehicle itself from a collision, theft, or vandalism. A deductible may still apply unless your confirmation explicitly states zero deductible. CDW does not cover damage you cause to other vehicles or people.

Third-party liability (LIS or SLI) covers bodily injury and property damage you may cause to others while driving. Not all U.S. states require rental companies to include state-minimum liability, so coverage levels vary. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to any rental at San Antonio Airport.

What CDW and LIS do not cover:

• Your own personal injuries (covered by PAI if purchased separately)
• Your personal belongings (covered by PEC if purchased separately)
• Tires, wheels, undercarriage, and roof damage (often excluded unless a specific add-on is purchased)
• Incidents involving unauthorized drivers or prohibited use such as off-road driving

Always review your booking confirmation and the rental agreement at the San Antonio Airport counter to confirm exactly which protections are active and what deductibles apply.

Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, and this benefit applies to rentals starting at San Antonio Airport.

Core benefits typically included:

• Travel and medical coverage for up to 5 passengers per event
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This coverage is particularly relevant when driving in Texas, where distances between cities are long and a breakdown or accident on a highway far from San Antonio Airport could leave you without immediate support. Travel assistance gives you access to legal and medical coordination 24 hours a day.

Important limitation: this benefit applies only to non-North American customers. Travelers who are residents of the United States or Canada do not qualify for this coverage.

If you need to use the assistance during your rental:

• Call +1 888 980 9992 (toll-free, available 24/7)
• Or contact via WhatsApp: +1 208 910 1001
• Provide your full name, your Hola Car Rentals confirmation number, your current location, and a brief description of the situation

This coverage does not replace CDW for vehicle damage or LIS for third-party liability. Always check your booking confirmation for the exact terms applicable to your San Antonio Airport rental.