VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking in Saskatoon include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car hire companies in Saskatoon, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no excess (applies only to certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Saskatoon.
Will I face unexpected charges at the counter when I hire a car in Saskatoon through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Saskatoon are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Saskatoon charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my hire car at Saskatoon Airport?
The hire car facility at Saskatoon John G. Diefenbaker International Airport (YXE) is located at 2625 Airport Drive, directly across from baggage claim. You do not need a shuttle; the facility is accessible on foot from the terminal.
Multiple brands operate from this consolidated location in Saskatoon, including Avis, Enterprise, Alamo, and Thrifty. Once you reach the counter, you will receive your hire agreement and vehicle keys. Your vehicle will be parked on-site, so there is no additional transfer needed.
Alamo also offers a touch-screen kiosk check-in option to skip the counter line, printing a receipt-sized hire agreement with directions to your vehicle on the lot. Most renters can expect to be driving away within 15 to 20 minutes of arriving at the Saskatoon Airport terminal.
What are the hire counter hours at Saskatoon Airport?
Counter hours at the Saskatoon John G. Diefenbaker International Airport (YXE) vary by brand, so it is important to check before you arrive.
- Enterprise at Saskatoon Airport: Monday to Friday 7:30 AM to 11:59 PM, Saturday and Sunday 8:00 AM to 11:59 PM. After-hours returns are permitted.
- Alamo at Saskatoon Airport: similar airport hours apply, but after-hours drop-off service is not available at this location.
If you are picking up at the downtown Saskatoon location at 602 1st Avenue North (Budget and Avis), hours are more limited: Monday to Friday 8:00 AM to 5:00 PM, Saturday and Sunday 9:00 AM to 12:00 PM. Budget allows after-hours returns via a key drop box at that address.
Hire companies in Saskatoon will generally hold your booking for up to 24 hours if your flight is delayed. If your delay exceeds 24 hours, contact your booking provider as soon as possible to avoid losing your reservation.
Are there toll roads in Saskatoon or anywhere in Saskatchewan?
No, there are no toll roads in Saskatoon or anywhere in the province of Saskatchewan. You will not encounter any toll booths, cashless toll lanes, electronic transponders, or congestion charges while driving in or around Saskatoon.
This means toll programmes such as TollPass or PlatePass, which are common at hire counters in the United States and in Ontario, are not applicable to hires picked up at Saskatoon Airport or the downtown Saskatoon location. You will not be billed any toll-related administrative fees for driving in Saskatchewan.
If your trip takes you beyond Saskatchewan into provinces or regions that do have tolls, standard toll billing through your hire company would apply for those portions of the journey. Keep any receipts from those areas in case you need to submit a claim later.
Can I get a Tolls Cashback refund on my Saskatoon hire?
Yes, Tolls Cashback is included with all bookings, including those picked up in Saskatoon, even though Saskatchewan itself has no toll roads.
If your trip takes you outside Saskatoon into areas of Canada or the United States where tolls apply, you can claim back up to 5% of your total booking value for tolls paid during the hire period. The refund covers the lesser of your actual toll costs or the 5% cap.
To claim after returning your vehicle in Saskatoon or elsewhere:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - Reservation {Your Confirmation Number}
- Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid
Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Late submissions received after 30 days will not be accepted.
What documents do I need to pick up a hire car in Saskatoon?
To collect your hire car in Saskatoon, you must bring the following physical documents. Digital copies are not accepted at the counter.
- Your original, unexpired driver’s licence with a photo
- A major credit card in the main driver’s name, with the driver’s name printed on the physical card, for the security deposit authorisation hold
- A valid passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or travel tickets (required for visitors from outside Canada)
If your driver’s licence is not in English or French and uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), you must carry an International Driving Permit (IDP) alongside your original licence. For licences in other non-English languages, an IDP is strongly recommended. At the Saskatoon Airport (YXE) National Car Hire counter, an IDP is recommended if your home country licence is not in English or French.
The IDP is a translation document only and is not valid without your original licence. Obtain it in your home country before travelling to Saskatoon, as it cannot be issued abroad.
Do I need an International Driving Permit to hire a car in Saskatoon?
It depends on the language and alphabet of your home country driver’s licence.
At the Saskatoon Airport (YXE) hire counters, a valid unexpired foreign driver’s licence with a photo is generally accepted. However:
- If your licence uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic, etc.), an IDP is mandatory and must accompany your original licence at the Saskatoon counter
- If your licence is in a language other than English or French but uses a Latin alphabet, an IDP is strongly recommended as a translation aid
- EU and EEA licences are generally accepted without an IDP
The IDP is a translation booklet only. It is not a standalone licence and will not be accepted in Saskatoon without your original licence presented alongside it. You must obtain your IDP in your home country before travelling, as organisations in Canada do not issue IDPs to foreign licence holders.
Always carry both documents together when collecting your hire in Saskatoon to avoid any issues at the counter.
Is a credit card required to hire a car in Saskatoon?
Yes, a major credit card in the main driver’s name is required to hire a car in Saskatoon. The card must have the driver’s name physically printed on it and must be presented in person at the counter.
The hire company will place a temporary security hold on your card at collection. For Canadian locations like Saskatoon, this hold is typically in the range of CA$ 300 to CA$ 500, though some locations may hold up to approximately CA$ 750 depending on the vehicle class and hire company.
- Debit cards and prepaid cards are not accepted for the security deposit authorisation hold in Saskatoon
- Virtual or digital-only card numbers are not accepted; you must present the physical card
- The hold is released after you return the vehicle, but your bank may take up to 15 working days to reflect the release
Even if you prepaid your booking online, you must still present a physical credit card at the Saskatoon counter. Bringing a backup credit card in your name is recommended in case your primary card is declined.
How do I add an additional driver to my hire car in Saskatoon?
Yes, you can add an additional driver to your hire in Saskatoon, but the additional driver must be physically present at the counter at the time of collection.
The additional driver must bring their own valid driver’s licence (and an IDP if required) and sign the hire agreement. Coverages such as CDW/LDW and liability protection only apply to drivers named on the agreement, so it is important to add anyone who will drive the vehicle before leaving the Saskatoon counter.
Fees for additional drivers at Saskatoon hire locations vary by brand:
- Alamo at Saskatoon Airport: US$10 per day per additional driver; spouses or domestic partners are free
- Enterprise at Saskatoon Airport: US$15 per day; spouses or domestic partners may be exempt
- Avis and Budget: approximately US$13 per rental day, capped at US$65 plus taxes
Check your booking confirmation before arriving at the Saskatoon counter, as some rates include one additional driver at no extra charge. If your rate shows "Additional driver free of charge," confirm this with the agent and ensure it is reflected on the hire agreement.
What is the minimum age to hire a car in Saskatoon?
The minimum hire age in Saskatoon and across Saskatchewan is 18 years old for most major hire brands. Notably, Avis in Saskatchewan does not charge an underage surcharge for drivers aged 18 and older, which differs from Avis policies in some other Canadian provinces where a daily surcharge applies to drivers aged 21 to 24.
Age rules can vary by brand at the Saskatoon Airport (YXE) and downtown Saskatoon locations, so it is worth confirming the specific policy for your chosen hire company at the time of booking. Some brands may restrict certain vehicle classes for younger drivers even if the base hire is permitted.
All drivers, regardless of age, must present a valid driver’s licence and meet the document requirements at the Saskatoon counter. If you are under 25 and unsure whether a surcharge applies to your specific booking, review your confirmation details or contact support before your collection date.
What driving rules should I know before hiring a car in Saskatoon?
Saskatoon has a few driving rules and road characteristics that are worth knowing before you get behind the wheel.
- The default speed limit on city streets in Saskatoon is 50 km/h, which is lower than the 60 km/h default found in many other Canadian cities. Pay attention to posted signs, as limits can vary on arterial roads and expressways.
- Saskatoon uses a hierarchical road network where local streets connect only to collector roads, not directly to arterials or motorways. This can make navigation feel less intuitive than a standard grid layout, so using GPS is recommended.
- The city’s ring road, Circle Drive, features large multi-lane bridges and interchanges that may feel unexpectedly expansive for a mid-sized city.
- Some intersections near Highway 16 use RCUT (Reduced Collision U-Turn) designs, which require drivers to pass through an intersection and make a U-turn rather than turning left directly. These are uncommon in most of Canada and can surprise first-time visitors.
- Ongoing motorway construction around Highways 11, 12, and 16 near Saskatoon means road alignments and interchange configurations may change. Check current conditions before driving those routes.
Can I return my hire car after hours in Saskatoon?
Yes, after-hours returns are available at some Saskatoon hire locations, but the process and availability differ by brand and pickup site.
- Enterprise at Saskatoon Airport (2625 Airport Drive): after-hours returns are permitted. Park the vehicle, lock it, and follow the key drop instructions provided in your hire agreement.
- Budget at the downtown Saskatoon location (602 1st Avenue North): after-hours returns are allowed using the key drop box on site. Place your completed contract and keys in the box after parking and locking the car.
- Alamo at Saskatoon Airport: after-hours drop-off service is not available. Plan to return during counter operating hours.
For any after-hours return in Saskatoon, take photos of the vehicle’s condition, the fuel gauge, and the odometer before leaving the lot. Keep your final fuel receipt as well. Note that until the hire company formally checks in the vehicle the next working day, you remain responsible for the car under the terms of your hire agreement.
What is the fuel policy for hire cars in Saskatoon?
Hire cars in Saskatoon follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid additional charges.
At collection at the Saskatoon counter, check the fuel gauge with the agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing the gauge and odometer.
Before returning your vehicle in Saskatoon, refuel within approximately 15 km of the return location so the tank does not drop below full during the final drive. Keep your fuel receipt showing the date, time, and station address.
- If you return the car below the recorded starting level, the hire company will charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus a service fee
- For after-hours returns at Saskatoon locations, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone
If the car was not full at collection in Saskatoon, ask the agent to record the exact level on the agreement and return it at that same level to avoid any dispute.
Does travel assistance cover me if something happens during my Saskatoon hire?
Travel assistance is included with most bookings for eligible customers hiring in Saskatoon, provided through Terrawind Global Protection. However, this benefit does not apply to Canadian or US residents; it is available only to customers travelling from outside North America.
If you qualify, the coverage includes:
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This is particularly relevant if you experience a medical emergency or accident while driving in Saskatoon or on Saskatchewan highways, where distances between towns can be significant. To utilise the assistance, contact the provider before incurring expenses where possible.
- Phone (24/7, toll-free or collect): +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your full name, Hola Car Rentals confirmation number, current location in or around Saskatoon, and a brief description of the situation ready when you call. This cover does not replace CDW/LDW for vehicle damage or third-party liability insurance.
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