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Frequently Asked Questions
What does my Hola Car Rentals booking at Saskatoon Airport include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car hire companies at Saskatoon Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no excess (applies only to certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip at Saskatoon Airport.
Will I face unexpected charges at the counter when I hire a car at Saskatoon Airport through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking at Saskatoon Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at Saskatoon Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the rental car counter at Saskatoon Airport?
At Saskatoon Airport (YXE), all hire car counters are located inside the terminal, directly across from baggage claim on the arrivals level. No shuttle bus is required. Brands including Avis, Enterprise, Alamo, Hertz, Budget, National, Dollar, and Thrifty all have counters in this area.
Once you collect your bags, look for the Hire Car Facility signs opposite the baggage carousels. After completing paperwork at the counter, your vehicle is parked just outside the terminal building, a short walk away. The hire car facility address is 2625 Airport Drive, Saskatoon, SK, S7L 7L1.
Because everything is on one level with no transport required, the process from counter to car is among the most straightforward of any Canadian airport.
Are there toll roads near Saskatoon Airport?
No, there are no toll roads anywhere in Saskatchewan, including routes to and from Saskatoon Airport (YXE). The province has no toll highways, toll bridges, congestion charges, or emissions zones of any kind.
Toll transponder programmes such as TollPass or PlatePass are not applicable at Saskatoon Airport and will not be offered or activated during your hire here. You will not be billed any toll-related fees for driving within Saskatchewan.
If your trip takes you into other Canadian provinces where tolls do exist, such as Ontario's Highway 407 ETR, standard toll billing rules for those regions would apply. Keep any toll receipts from those areas in case you wish to submit a Tolls Cashback claim after your hire.
Does Hola Car Rentals offer Tolls Cashback for hires at Saskatoon Airport?
Yes, Tolls Cashback is included on all Hola Car Rentals bookings, including hires picked up at Saskatoon Airport (YXE). Because Saskatchewan has no toll roads, this benefit is most relevant if your trip takes you into provinces where tolls apply, such as Ontario.
The cashback covers up to 5% of your total Hola Car Rentals booking value for tolls paid during the hire period. To claim:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a receipt or statement showing the toll charges
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What documents do I need to pick up a hire car at Saskatoon Airport?
To collect your hire car at Saskatoon Airport (YXE), you must present the following physical documents at the counter:
- A valid, original driver’s licence (not a photocopy or digital version) in the main driver’s name
- A major credit card with the driver’s name printed on the physical card, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or travel tickets if you are visiting from outside Canada
If your driver’s licence is not in English or French and uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory. For licences in other languages that use Latin characters, an IDP is strongly recommended. The IDP must accompany your original licence and cannot be used alone.
Learner's permits are not accepted at Saskatoon Airport hire counters. All documents must be physical originals; digital documents on a phone or tablet will not be accepted.
Do I need an International Driving Permit to hire a car at Saskatoon Airport?
It depends on your licence. At Saskatoon Airport (YXE), an International Driving Permit (IDP) is mandatory if your driver’s licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. For licences in other languages that use Latin characters, an IDP is strongly recommended but not strictly required.
If your licence is in English or French, no IDP is needed. Visitors from most countries can drive in Canada on a valid foreign licence, provided it is unexpired and includes a photo.
Important points to bear in mind:
- The IDP is a translation document only and must be carried alongside your original licence at all times
- An IDP cannot be used as a standalone document and will not be accepted without the original licence
- Obtain your IDP in your home country before travelling, as it cannot be issued abroad
- Photocopies and digital versions of any document are not accepted at Saskatoon Airport hire counters
Is a credit card required to hire a car at Saskatoon Airport?
Yes, a major credit card in the main driver’s name is required to hire a car at Saskatoon Airport (YXE). The card must be a physical card with the driver’s name printed on it, and it must have sufficient available credit to cover the security deposit hold.
Debit cards and prepaid cards are not accepted for the security deposit, even if you have already prepaid your booking. Virtual or digital-only card numbers are also not accepted; you must present the physical card at the counter.
For hires in Canada, the typical security hold is approximately GBP 200 to GBP 300, though some locations may hold up to GBP 400 depending on the vehicle class and hire company. This is a temporary authorisation, not a charge, and is released after you return the vehicle. Your bank controls how quickly the hold disappears from your available balance, which can take up to 15 business days.
Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel plans to prevent fraud blocks at Saskatoon Airport.
How does the vehicle return process work at Saskatoon Airport?
Returning your hire car at Saskatoon Airport (YXE) is straightforward. Drive back to the hire car area outside the terminal building, the same location where you picked up the vehicle, and park in the designated spots for your hire company. Follow the hire car signs from the airport approach road.
For after-hours returns, Avis and Enterprise both offer key drop boxes at their counters. Park the car in the designated area, lock it, place your completed hire contract and keys in the drop box, and keep a photo of the dashboard and fuel gauge for your records. Note that Alamo does not offer after-hours drop service at Saskatoon Airport.
Before returning, refuel the tank to the level recorded on your hire agreement. The fuel policy is Full-to-Full, meaning you received the car full and must return it full to avoid a refuelling charge plus a service fee billed at the partner's rate, which is typically higher than pump prices. Refuel as close to Saskatoon Airport as possible so the gauge does not drop before you reach the return area.
What travel assistance is included with my hire at Saskatoon Airport?
Most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, and this applies to hires picked up at Saskatoon Airport (YXE). However, this benefit is not available to residents of Canada or the United States.
For eligible customers, the coverages typically include:
- Travel and medical insurance for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
If you need assistance during your hire, for example following an accident on a Saskatchewan highway or a medical situation away from the city, contact Terrawind 24 hours a day:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact coverages limits and conditions that apply to your specific reservation.
Can I add an additional driver to my hire at Saskatoon Airport?
Yes, you can add an additional driver to your hire at Saskatoon Airport (YXE), either as part of your rate or by paying a fee at the counter.
Some Hola Car Rentals rates include one additional driver at no extra cost. Check your booking confirmation for the line that reads additional driver free of charge. If it is not included, the per-day fees at Saskatoon Airport are:
- Avis and Budget: US$13 per day, capped at US$65
- Hertz, Thrifty, and Dollar: US$13.50 per day, capped at US$189
- Alamo, National, and Enterprise: US$15 per day with no stated cap
The additional driver must be present at the Saskatoon Airport counter at pickup, show a valid driver’s licence (and IDP if required), and sign the hire agreement. Drivers not listed on the agreement are not covered by CDW/LDW or liability protections, so it is important to add everyone who will drive before leaving the counter.
For Avis and Budget, the additional driver must be at least 25 years old at the time of pickup.
Can I pick up my hire car at Saskatoon Airport and return it in another city?
Yes, one-way hires are possible from Saskatoon Airport (YXE), but a drop-off fee may apply depending on your return location, the hire company, and the vehicle class.
The drop-off fee is route-specific and is set by the hire partner. It will be shown during the booking process under the To pay at destination section if it applies to your route. Common patterns are:
- Returning to another Saskatchewan city: a drop-off fee typically applies
- Returning to another province: a drop-off fee almost always applies and cross-border rules may restrict certain vehicle classes
- Returning to the same Saskatoon Airport location: no drop-off fee
The drop-off fee cannot be prepaid and is paid directly at the Saskatoon Airport counter or at the return location. Always review your booking confirmation to confirm whether a fee is listed before you travel. If the counter charges a different amount than shown on your confirmation, keep all paperwork and contact support after the hire.
What insurance is included in a hire car booking at Saskatoon Airport?
The insurance included in your hire at Saskatoon Airport (YXE) depends on the rate plan you selected. Check your booking confirmation for the specific coverages listed.
Most Hola Car Rentals rates for Canada include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which reduces your financial liability for damage to the hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible.
Regarding third-party liability, Canadian provincial law requires every vehicle to carry a minimum level of third-party liability insurance. This statutory cover is included by default when you hire in Canada, meaning you are protected against bodily injury or property damage you may cause to others. You can purchase higher supplementary liability limits at the Saskatoon Airport counter if you want additional protection.
CDW and LDW do not cover:
- Third-party injuries or property damage beyond the statutory minimum (use supplementary liability for higher limits)
- Tires, wheels, undercarriage, or roof damage unless specifically included
- Damage caused by prohibited use such as off-road driving or driving under the influence
What is the fuel policy for hire cars at Saskatoon Airport?
The standard fuel policy for hire cars at Saskatoon Airport (YXE) is Full-to-Full. You receive the vehicle with a full tank and must return it with a full tank to avoid additional charges.
At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing the odometer and fuel gauge before driving away from Saskatoon Airport.
At return, refuel as close to Saskatoon Airport as possible so the gauge does not drop before you reach the return area. Keep your final fuel receipt showing the date, time, and station address. If you return the car below the recorded starting level, the hire company may charge:
- A fuel shortfall fee at the partner's refuelling rate, which is typically higher than retail pump prices
- A refuelling service or administrative fee on top of the fuel cost
Some counters at Saskatoon Airport may offer an optional prepaid fuel plan. If you accept it, any unused fuel is generally non-refundable, so the Full-to-Full approach is usually better value for most renters.
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