Frequently Asked Questions
What does my Hola Car Rentals booking with Budget in Newfoundland and Labrador include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car hire companies in Newfoundland and Labrador, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no excess (applies only to certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Newfoundland and Labrador.
Will I face unexpected charges at the Budget counter in Newfoundland and Labrador when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Newfoundland and Labrador are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Newfoundland and Labrador charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Are there toll roads I need to worry about when renting a Budget car in Newfoundland and Labrador?
No, there are no toll roads anywhere in Newfoundland and Labrador, so a Budget hire here involves zero toll costs. The Trans-Canada Highway, the Outer Ring Road in St. John's, and all other provincial routes are completely free to drive.
Because no electronic toll systems, cashless gantries, or toll booths operate in the province, you will not need a transponder, a toll pass, or any toll programme from Budget or any other provider. There are no congestion charges or emissions-zone fees either.
If your trip takes you outside Newfoundland and Labrador into provinces that do have tolls, the Tolls Cashback benefit included with your booking lets you claim up to 5% of your total booking value back for any tolls paid during the hire period. Submit your claim to [email protected] within 30 days of returning the vehicle.
Where are the Budget pickup locations in Newfoundland and Labrador?
Budget operates 11 locations across Newfoundland and Labrador, covering both airport and city sites throughout the province.
- St. John's International Airport (YYT): 100 World Pkwy, St. John's. Counter hours run Sunday through Saturday, 8:00 AM to 2:30 AM, making it one of the most accessible Budget desks in the province.
- Gander International Airport (YQX): 1000 James Blvd, Gander. Sunday hours are 12:00 PM to 5:00 PM; Monday through Friday from 8:00 AM.
- Deer Lake Airport: listed among Budget's Newfoundland and Labrador locations.
- Mount Pearl (off-airport, near YYT): 136 Airport Road, open Monday through Friday 8:00 AM to 5:00 PM. This location avoids the full airport concession fees and can offer lower daily rates.
- Labrador City: 19 Whiteway Dr, serving the western Labrador region.
- Clarenville: serving central Newfoundland and Labrador.
To find your specific counter at any of these sites, check your booking confirmation for the operating brand and follow the car hire signage inside the terminal or building.
What documents do I need to pick up a Budget hire car in Newfoundland and Labrador?
To collect your Budget hire in Newfoundland and Labrador, bring the following physical documents to the counter:
- Your original, unexpired driver’s licence. If your licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), you must also carry an International Driving Permit (IDP) alongside the original licence.
- A major credit card with your name printed on the physical card. This is required for the authorisation hold. Debit and prepaid cards are not accepted for the hold.
- Your passport or valid government-issued photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets if you are visiting from abroad.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Budget counter in Newfoundland and Labrador. If you think you may need an IDP, obtain it in your home country before travelling, as it cannot be issued abroad.
Is there a customer facility charge (CFC) on Budget hires in Newfoundland and Labrador?
Yes, Budget applies a customer facility charge (CFC) of GBP 10 per contract on hires in Newfoundland and Labrador. This fee is standard at airport locations and covers the cost of maintaining the hire facility.
In addition to the CFC, your hire may include a concession recovery fee at airport locations. Other provincial charges that can appear on a Newfoundland and Labrador Budget hire include an energy recovery fee, an air conditioning tax, and a vehicle licence fee, all calculated per day, plus a tourism or environmental levy.
Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are listed as due at collection. If your confirmation shows a fee as included but Budget charges it again at the counter, the No Extra Charges© guarantee covers that situation. Review your confirmation carefully before arriving at the Budget desk in Newfoundland and Labrador so there are no surprises.
Can drivers under 25 rent a car from Budget in Newfoundland and Labrador?
Yes, drivers aged 21 to 24 can rent from Budget in Newfoundland and Labrador, but a young driver surcharge of GBP 27 per day applies. This fee is paid directly at the Budget counter and is in addition to the base hire rate.
A few important points for younger renters at Budget locations in Newfoundland and Labrador:
- The minimum hire age is 21. Drivers under 21 cannot rent from Budget in this province.
- The GBP 27 per day surcharge applies for every day of the hire, not just the first day.
- Debit cards are generally not accepted for the authorisation hold, regardless of age. A major credit card with the driver’s name printed on the physical card is required.
- If you want to add an additional driver who is also under 25, that driver must also meet the minimum age requirement and the surcharge may apply to them as well.
Budget in Newfoundland and Labrador follows Canada-wide underage policies, so confirm the exact surcharge amount on your booking confirmation before arriving at the counter.
How does the security deposit work for a Budget hire in Newfoundland and Labrador?
When you pick up your Budget hire in Newfoundland and Labrador, the counter agent will place a temporary authorisation hold on your credit card. This is not a charge; it reduces your available credit until the hire is closed and your bank releases the hold.
For Canada, typical security deposit holds range from GBP 200 to GBP 350, though some Budget locations may authorise up to approximately GBP 500 depending on the vehicle class and location. The exact amount is set by the Budget desk and confirmed at collection.
- Only a major credit card with the driver’s name printed on the physical card is accepted for the hold. Debit and prepaid cards are not accepted.
- Make sure your card has sufficient available credit to cover the hold plus any expected charges.
- Notify your bank of your travel to Newfoundland and Labrador to prevent fraud blocks on the authorisation.
- After you return the vehicle, Budget releases the hold. Your bank controls how quickly it disappears from your statement, which can take up to 15 business days.
Bring a backup credit card in your name in case your primary card is declined at the Budget counter in Newfoundland and Labrador.
What is the fuel policy for Budget hire cars in Newfoundland and Labrador?
Budget hires in Newfoundland and Labrador follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
- At collection, check the fuel gauge with the Budget agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the gauge and odometer.
- During your hire, use the correct fuel type noted in the agreement. Wrong-fuel incidents are not covered by the fuel policy.
- Before returning the vehicle, refuel within approximately 15 km of the Budget return location in Newfoundland and Labrador so the gauge does not drop below full on the way back.
- Keep your final fuel receipt showing the date, time, and station address as proof in case of any dispute.
If you return the vehicle below the recorded starting level, Budget may charge a fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. Returning the tank full is always the most cost-effective option when hiring in Newfoundland and Labrador.
Does Budget in Newfoundland and Labrador offer an off-airport location to save on fees?
Yes, Budget has an off-airport location in Mount Pearl, near St. John's International Airport (YYT), at 136 Airport Road. This location is open Monday through Friday, 8:00 AM to 5:00 PM.
Renting from the Mount Pearl Budget location instead of the YYT airport counter can reduce your costs because off-airport sites typically avoid the full airport concession recovery fee and the GBP 10 customer facility charge that applies at the on-airport Budget desk in Newfoundland and Labrador.
A few things to keep in mind when considering the off-airport option:
- The Mount Pearl location has more limited hours than the YYT airport counter, which is open daily from 8:00 AM to 2:30 AM. If your flight arrives outside Monday to Friday business hours, the airport Budget counter is the more practical choice.
- You will need to arrange your own transport from the airport to the off-airport Budget location in Newfoundland and Labrador.
- Check your booking confirmation to confirm which location your reservation is assigned to and what fees are listed as due at collection.
What travel assistance is included when renting a Budget car in Newfoundland and Labrador?
Most bookings include travel assistance coverage provided by Terrawind Global Protection, which can be especially useful when driving in the more remote areas of Newfoundland and Labrador in a Budget hire.
Core benefits typically include:
- Travel insurance with medical coverage for up to 5 passengers.
- Legal assistance in the event of a road accident.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
If you experience a medical emergency or need legal help after an incident on a remote stretch of highway in Newfoundland and Labrador, contact the assistance line 24 hours a day, 7 days a week: call +1 888 980 9992 (toll-free), WhatsApp +1 208 910 1001, or email [email protected]. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit applies only to non-North American customers. Canadian and United States residents do not qualify for this coverage. Check your booking confirmation for the exact terms and coverage limits that apply to your Budget hire in Newfoundland and Labrador.
How do I add an additional driver to my Budget hire in Newfoundland and Labrador?
You can add an additional driver to your Budget hire in Newfoundland and Labrador directly at the counter when you pick up the vehicle.
- The additional driver must be present at the Budget counter in Newfoundland and Labrador at the time of collection. They cannot be added remotely.
- They must bring a valid driver’s licence and any required ID. If their licence uses a non-Latin alphabet, an International Driving Permit is also required.
- Both the main driver and the additional driver must sign the hire agreement.
For Budget hires in Newfoundland and Labrador, the additional driver fee is GBP 13 per hire day plus applicable taxes, with a maximum charge of GBP 65 plus taxes. The additional driver must be at least 25 years old at the time of collection at Budget locations.
If your booking confirmation explicitly states that an additional driver is included at no charge, show this to the Budget agent in Newfoundland and Labrador before signing. Only drivers listed on the hire agreement are covered by the hire protections, so never let an unlisted person drive the vehicle.
Is an International Driving Permit required for a Budget hire in Newfoundland and Labrador?
An International Driving Permit (IDP) is not always mandatory for renting from Budget in Newfoundland and Labrador, but it is strongly recommended in certain situations.
- If your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an IDP is required. Budget and other hire partners in Newfoundland and Labrador need a document they can read, and the IDP serves as the official translation.
- If your licence is in English or uses a Latin alphabet, you can generally drive in Newfoundland and Labrador on your foreign licence without an IDP, though carrying one is still good practice.
- The IDP is a translation only and must always be carried together with your original licence. It is not a standalone document and will not be accepted at the Budget counter without the original licence.
Obtain your IDP in your home country before travelling to Newfoundland and Labrador, as it cannot be issued abroad. Confirm the specific requirements with your booking confirmation and the Budget counter policy, as hire company desk rules and local law govern what is accepted at collection.
Can I pick up a Budget car in Newfoundland and Labrador and drop it off in another province?
Yes, one-way hires from Newfoundland and Labrador to another Canadian province are possible with Budget, but a drop-off fee will typically apply and availability depends on the specific route and dates.
A few important points about one-way Budget hires originating in Newfoundland and Labrador:
- The drop-off fee is route-specific and varies by distance, vehicle class, and season. It is shown during the booking process under the "To pay at destination" section of the checkout screen.
- Cross-provincial one-ways from Newfoundland and Labrador can carry higher fees due to the remote location and the cost of repositioning the vehicle.
- Some routes may not be available at all, particularly for certain vehicle classes or during peak periods.
- The drop-off fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed on your booking confirmation.
Review your booking confirmation carefully to confirm the drop-off fee amount before collecting your Budget hire in Newfoundland and Labrador. If you need to change the return location after booking, contact support as this may reprice the entire reservation.
What happens if I return my Budget hire late in Newfoundland and Labrador?
If you return your Budget hire in Newfoundland and Labrador after the agreed drop-off time, a grace period of approximately 30 minutes typically applies before extra charges are triggered. However, this grace period is not guaranteed at every Budget location and can vary.
- If you exceed the grace period, Budget may charge for additional hours or a full extra day, plus a late return fee depending on the location in Newfoundland and Labrador.
- For after-hours returns at locations like St. John's International Airport (YYT), Budget offers a key drop-box option. However, you remain liable for any damage to the vehicle until the agent inspects it the next business day.
- If you know you will be late, contact the Budget location in Newfoundland and Labrador as early as possible. You can also request a hire extension through your booking to avoid late fees.
Plan your return time carefully, especially if you need to refuel before dropping off the vehicle. Refuel within approximately 15 km of the Budget return location in Newfoundland and Labrador to ensure the tank is full when the agent inspects the car.
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