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Frequently Asked Questions
What does my Hola Car Rentals booking with Budget in Gander include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car hire companies in Gander, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no excess (applies only to certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Gander.
Will I face unexpected charges at the Budget counter in Gander when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Gander are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Gander charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Budget counter at Gander International Airport?
The Budget counter at Gander International Airport (YQX) is located inside the main terminal building in the baggage claim area at 1000 James Blvd, Gander, NL. No shuttle or tram is required. After collecting your bags, you can walk directly to the counter, present your reservation and driver’s licence, and receive your keys. Vehicles are within walking distance of the terminal.
Budget also operates a centre in downtown Gander at 15 Roe Ave (GN2) if you prefer an off-airport pick-up. That site is a separate city centre address and does not have on-site airport access, so plan your arrival accordingly.
What are the Budget counter hours in Gander?
Budget operates two locations in Gander with slightly different hours.
- Gander International Airport (YQX): Monday to Friday 8:00 AM to 5:00 PM, Saturday 12:00 PM to 5:00 PM, Sunday 12:00 PM to 5:00 PM.
- Gander Centre (15 Roe Ave): Monday to Thursday 9:00 AM to 5:00 PM, Friday 8:00 AM to 5:00 PM, Saturday 12:00 PM to 5:00 PM, Sunday 12:00 PM to 5:00 PM.
If your flight arrives outside these hours, Budget does not advertise after-hours pick-up service at either Gander location. Plan your arrival to fall within counter hours, and if your flight is delayed, hire companies will generally hold your booking for up to 24 hours from the original pick-up time. Contact support if your delay exceeds that window.
Are there toll roads on routes from Gander that affect my Budget hire?
No, there are no toll roads anywhere in Newfoundland and Labrador, including in and around Gander. Driving the Trans-Canada Highway or any other provincial route in your Budget hire will not generate any toll charges, and no electronic transponder or toll programme enrolment is needed.
Budget does offer toll programmes in regions where tolls exist, but those programmes are not relevant to driving in Gander or anywhere else in the province. You will not encounter toll booths, cashless toll gantries, or congestion charges during your hire here.
If your trip takes you to other Canadian provinces where tolls do apply, keep your receipts. Hola Car Rentals includes Tolls Cashback on all bookings, reimbursing up to 5% of your total booking value for tolls paid during the hire period.
What documents do I need to pick up my Budget hire in Gander?
To collect your Budget hire in Gander, bring the following physical documents to the counter:
- Your original, unexpired driver’s licence in the main driver’s name.
- A major credit card with the driver’s name printed on the card, used for the authorisation hold. Debit and prepaid cards are not accepted for the hold.
- Your passport or valid government photo ID (required for visitors arriving from outside Canada).
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets if you are visiting from abroad.
If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original licence. For other non-English licences, an IDP is strongly recommended. All documents must be physical originals. Digital copies are not accepted at the Budget counter in Gander.
Does Budget in Gander accept debit cards for the deposit?
No, Budget in Gander does not accept debit or prepaid cards for the authorisation hold. You must present a major credit card with the driver’s name printed on the card at the counter in Gander.
At pick-up, Budget will place a temporary authorisation hold on your credit card. In Canada, this hold is typically in the range of GBP 300 to GBP 500 for standard vehicles, though the exact amount depends on the vehicle class and location. The hold reduces your available credit until it is released after you return the car, which can take up to 15 business days depending on your bank.
To avoid issues at the Gander counter, notify your bank of your travel plans in advance, confirm your card is enabled for in-person transactions in Canada, and consider bringing a backup credit card in your name.
Can I add an additional driver to my Budget hire in Gander?
Yes, you can add an additional driver to your Budget hire in Gander, but the additional driver must be present at the counter at pick-up with their own valid driver’s licence.
Whether the fee is included depends on your rate. If your booking confirmation shows additional driver as included, no extra charge applies for the first extra driver. If it is not included, Budget charges approximately US$13 per hire day plus taxes, with a maximum cap of US$65 plus taxes for the hire period.
For Budget in Gander, additional drivers must be at least 25 years old. Both the main driver and the additional driver must sign the hire agreement. Only drivers listed on the agreement are covered by protections such as CDW/LDW. If someone not listed on the contract drives the vehicle, cover may be void.
Does Budget offer a shuttle from Gander Airport to the centre location?
Yes, Budget can offer a shuttle or pick-up service from Gander International Airport to the centre location at 15 Roe Ave. However, the airport location at 1000 James Blvd is the more convenient option for most arrivals, as the Budget counter is directly inside the terminal in the baggage claim area with no shuttle required.
If you specifically need the centre Gander location, confirm shuttle availability directly with Budget when you arrive, as schedules and availability may vary. Keep in mind that the centre location also has slightly different operating hours, opening at 9:00 AM Monday to Thursday compared to 8:00 AM at the airport. Plan your pick-up time accordingly to avoid arriving before the counter opens.
What is the fuel policy for Budget hires in Gander?
Budget hires in Gander follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
At pick-up in Gander, check the fuel gauge with the agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing the odometer and gauge before leaving the lot.
When returning your Budget hire in Gander, refuel within approximately 15 km of the return location so the gauge does not drop before you arrive. Keep your final fuel receipt showing the date, time, and station address. If you return the vehicle below the recorded starting level, Budget may charge you for the fuel shortfall at their refuelling rate, which is typically higher than the pump price, plus an administrative service fee.
If the tank was not full at pick-up, ask the agent to note the exact level on the agreement and return it at that same level.
Does my Budget booking in Gander include travel assistance cover?
Most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, and this benefit can apply to your Budget hire in Gander. However, this cover is available only to non-North American customers. Canadian and US residents do not qualify for this benefit.
For eligible customers, the travel assistance included with your Gander booking typically covers:
- Travel and medical insurance for up to 5 passengers.
- Legal assistance in the event of an accident.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
If you experience a medical emergency or need legal assistance during your Budget hire in Gander or while travelling in Newfoundland, contact Terrawind 24 hours a day at +1 888 980 9992 or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready. Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.
What insurance options are included with a Budget hire in Gander?
The insurance protections included with your Budget hire in Gander depend on the rate plan you selected at booking. Check your confirmation for the specific coverages listed.
Common protections available for Budget hires in Gander include:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Budget vehicle from a collision or covered event. A deductible may apply unless your confirmation states zero.
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving. In Canada, provincial law requires every hire vehicle to carry third-party liability, so a statutory minimum is included by default. You can purchase higher supplemental limits.
CDW/LDW does not cover third-party liability, and LIS/ALI/SLI does not cover damage to the Budget vehicle itself. Review your hire agreement at the Gander counter to confirm all coverages are active and note any deductible amounts before driving away.
Are there any local road quirks in Gander I should know before driving my Budget hire?
Yes, Gander has a distinctive road layout that can catch first-time visitors off guard. The town was purpose-built around its aviation history, and its streets follow a goose-shaped pattern rather than a standard grid. This means roads curve in unexpected directions, and intersections are not always where you would expect them to be.
A few specific features to be aware of when driving your Budget hire in Gander:
- Airport Boulevard features a central alternating-direction turn lane shared by eastbound and westbound traffic, which differs from typical Canadian road layouts.
- Some intersections include channelised right turns with painted islands and dedicated left-turn restrictions, such as No Left Turn signs at certain approaches on Armstrong Boulevard.
- The Trans-Canada Highway passes through Gander without unusual interchanges, but watch for moose on rural stretches, which is a genuine hazard in Newfoundland.
Taking a moment to review a map of Gander before setting out in your Budget hire will help you navigate the curved street layout with confidence.
Can I return my Budget hire in Gander after hours?
Budget does not advertise a dedicated after-hours pick-up service at either Gander location. For returns, the Budget counter at Gander International Airport closes at 5:00 PM daily, and the centre in Gander follows the same closing time.
If you need to return your Budget hire in Gander outside of counter hours, contact Budget directly at pick-up to ask about key drop procedures and confirm whether an after-hours return is permitted. Understand that until the vehicle is formally checked in by a Budget agent, you may remain liable for any damage or incidents that occur.
To avoid complications, plan your return to arrive before 5:00 PM. If your departure schedule makes this difficult, discuss options with the Budget agent in Gander at the time of pick-up so you have clear written instructions for the return process.
Can I pick up my Budget hire in Gander and drop it off in another city?
Yes, one-way hires are possible with Budget, allowing you to pick up in Gander and return the vehicle in a different city. However, a drop-off fee may apply depending on the route, and not all routes are permitted.
When booking a one-way Budget hire from Gander, the drop-off fee will be shown on the rate details page under the section labelled as charges due at destination. This fee is set by Budget based on the specific route, vehicle class, and season, and it cannot be prepaid.
Cross-border one-way hires, such as driving from Gander into the United States, may be restricted or carry significantly higher fees. Always confirm cross-border permissions with Budget at the Gander counter before your trip, as driving into unauthorised territories can void your cover.
If you change your drop-off location after booking, the hire will be re-priced and the drop-off fee may change. Review your confirmation carefully and contact support if the fee charged at the Gander counter differs from what was shown during booking.
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