Car Hire Budget
in Massachusetts

Hola Car Rentals is the only premium partner of the top car hire brands operating in Massachusetts, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Massachusetts.

No. With Hola Car Rentals, all costs and charges for your booking in Massachusetts are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Massachusetts charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Massachusetts operates entirely cashless tolling, so there are no cash booths anywhere in the state. When picking up a Budget hire in Massachusetts, you will find the vehicle already equipped with an electronic toll device linked to the EZDriveMA system, which covers the Massachusetts Turnpike (I-90), the Tobin Memorial Bridge, the Sumner Tunnel, the Ted Williams Tunnel, and the Callahan Tunnel.

At the counter you have two options:

• Enroll in a toll programme such as TollPass, which charges a convenience fee of approximately US$3.95 per day on days you actually use a toll road, capped at US$19.75 per hire, plus the actual toll amounts billed at undiscounted rates.
• Decline the programme and let Pay By Plate MA handle billing. In that case, the toll agency invoices the hire company 7 to 10 working days later with a US$0.60 invoice fee, and the company then passes the charge to your card along with its own administrative fees.

Note that E-ZPass MA transponders offer lower rates than out-of-state E-ZPass or plate billing. A full-length Massachusetts Turnpike trip can cost around US$7.45 with E-ZPass MA versus US$9.35 with an out-of-state transponder. Toll charges typically appear on your card 4 to 6 weeks after the hire ends.

When collecting a Budget hire car at Boston Logan International Airport (BOS) in Massachusetts, follow the ground transportation signs inside your arrival terminal to the Rental Car Centre shuttle bus stops located outside the terminal exits.

• Board the Rental Car Centre shuttle, which runs continuously and takes you directly to the off-terminal hire car facility where the Budget counter and vehicle lot are located.
• If you are a Budget Fastbreak member, proceed directly to the Fastbreak counter inside the garage to complete your contract without waiting in the main queue.
• Walk-up and standard renters follow signs to the Budget counter at the Rental Car Centre to present documents and collect keys.

Boston Logan is the only Budget location in Massachusetts that operates 24 hours a day, seven days a week, and a key drop is available for after-hours returns. Other Massachusetts Budget locations such as Cambridge Downtown, Government Center, and Back Bay have more limited hours, typically 8 AM to 6 PM on weekdays and shorter windows on weekends, with key drop boxes available at some sites. Always confirm your specific location's hours on your booking confirmation before travel.

To collect a Budget hire car in Massachusetts, you must present the following physical documents at the counter:

• A valid, unexpired driver’s licence with a photo that remains valid for the entire hire period. Digital licences are not accepted.
• A major credit card with your name printed on the physical card, in the main driver’s name, for the security deposit hold. Debit and prepaid cards are not accepted for the hold.
• A passport or valid government-issued photo ID (recommended for international visitors).
• Your booking confirmation or printed voucher if required by your rate.
• Round-trip flight or cruise tickets if you are visiting Massachusetts from abroad.

If your driver’s licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation document only and cannot be used without the original licence.

At some Massachusetts Budget locations, proof of address such as a utility bill or bank statement from the last 60 days may also be requested. Bring all documents in physical form, as digital copies will not be accepted at the Budget counter.

Yes, all Hola Car Rentals bookings, including Budget hires in Massachusetts, include Tolls Cashback of up to 5% of your total booking value for tolls paid during the hire period.

Massachusetts has an entirely cashless toll network covering the Massachusetts Turnpike, the Tobin Bridge, and several Boston tunnels, so toll charges are common on many routes. Here is how to claim your cashback after returning your Budget hire in Massachusetts:

• Email [email protected] within 30 days of returning the vehicle.
• Use the subject line: Tolls Cashback, followed by your reservation number (for example, HOLA1000000).
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement from the Budget counter, and a toll receipt or itemised invoice showing the charges paid.
• Include your full name, travel dates, and the last 4 digits of the card used for the booking.

The refund is issued to your original payment method and typically processes within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted. This benefit does not mean tolls are free during the hire; you still pay them normally and receive reimbursement afterwards up to the 5% cap.

Yes, Budget in Massachusetts applies a young-driver surcharge for renters between the ages of 21 and 24. The standard Budget fee is US$13 per hire day plus applicable taxes, with a maximum charge of US$65 plus taxes for the hire period.

There are a few important points to keep in mind:

• The minimum age to hire at most Budget locations in Massachusetts is 21. Renters under 21 are generally not accepted.
• Certain vehicle classes are restricted to drivers aged 25 and over, including full-size sedans, SUVs, minivans, vans, convertibles, luxury, and premium categories. Younger renters are typically limited to economy, compact, medium sedan, standard sedan, compact SUV, and medium SUV classes.
• If you are between 21 and 24 and hold a passport from a Latin American or Caribbean country, some Hola Car Rentals rates with Budget in Massachusetts may waive the underage fee for the main driver. This waiver must appear explicitly on your booking confirmation to be valid at the counter.

Additional drivers aged 21 to 24 at Budget in Massachusetts are subject to the same surcharge rules and must be at least 25 years old in most cases. Always verify the specific conditions on your confirmation before arriving at the Massachusetts Budget counter.

Yes, you can add an additional driver to a Budget hire in Massachusetts, either as part of your rate or by paying a fee at the counter.

When the additional driver is not included in your Hola Car Rentals rate, Budget in Massachusetts charges US$13 per hire day plus taxes, with a maximum of US$65 plus taxes for the full hire period.

Requirements that apply in all cases:

• The additional driver must be physically present at the Budget counter at pickup to show a valid driver’s licence and sign the hire agreement.
• For Budget in Massachusetts, additional drivers must generally be at least 25 years old. Drivers aged 21 to 24 may be subject to the young-driver surcharge or may not be accepted depending on the location.
• If the additional driver’s licence uses a non-Latin alphabet, an International Driving Permit is also required.
• Only drivers listed on the hire agreement are covered by protections such as CDW and liability cover. Anyone not named on the contract who drives the vehicle may void those protections.

Check your booking confirmation to see whether your Massachusetts Budget rate already includes one free additional driver before arriving at the counter.

When picking up a Budget hire in Massachusetts, the counter will place a temporary authorisation hold on your credit card as a security deposit. For standard vehicle classes in the United States, typical holds range from approximately US$300 to US$400, though the exact amount varies by Budget location, vehicle class, and season.

Key points to keep in mind before arriving at a Massachusetts Budget counter:

• The hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle, though your bank may take up to 15 working days to reflect the release.
• You must present a physical major credit card with your name printed on it. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit at Budget in Massachusetts.
• Premium or speciality vehicle classes may carry higher hold amounts.
• Bring a backup credit card in your name in case your primary card is declined.
• Notify your bank of your travel plans to prevent fraud blocks on the in-person authorisation.

Hola Car Rentals cannot confirm the exact deposit amount in advance, as final deposit rules are set by the Budget counter and local policy. Always confirm the hold amount with the agent before signing the hire agreement in Massachusetts.

Yes, most Hola Car Rentals bookings, including Budget hires in Massachusetts, include travel assistance provided by Terrawind Global Protection. However, this benefit does not apply to residents of the United States or Canada.

For eligible customers, the coverage includes:

• Medical assistance for up to 5 passengers for non-pre-existing illnesses and accidents during the hire period.
• Legal assistance in the event of a road accident, which can be particularly useful on busy Massachusetts highways such as the Massachusetts Turnpike or in the Boston metro area.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

If you need assistance during your Budget hire in Massachusetts, contact Terrawind 24 hours a day:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. This coverage does not replace CDW or liability insurance for the hire vehicle itself. Check your booking confirmation for the exact terms and limits that apply to your Massachusetts Budget hire.

Budget hires in Massachusetts follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow to avoid fuel charges on your Massachusetts Budget hire:

• At pickup, check the fuel gauge with the Budget agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the gauge and odometer.
• During the hire, use the correct fuel type as shown in the vehicle documentation. Wrong-fuel incidents are not covered by the fuel policy.
• Before returning the car, refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive.
• Keep the fuel receipt showing the date, time, and station address. For after-hours returns at Massachusetts Budget locations with key drop boxes, leave the receipt in the return envelope and keep a photo of the full gauge.

If you return the vehicle below the recorded starting level, Budget may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. Some Massachusetts Budget counter locations may offer a prepaid fuel option; if you accept it, any unused fuel is generally non-refundable.

Yes, early pickup may be possible for your Budget hire in Massachusetts, but it depends on vehicle availability at the specific location on that day.

Early pickup does not automatically reprice your hire to the earlier time unless you formally change the reservation. If a vehicle is ready and the Massachusetts Budget counter can accommodate you, the agent may allow early collection without additional cost, but this is not guaranteed.

To improve your chances of an early pickup at a Massachusetts Budget location:

• Call the specific Budget location directly when you arrive to check whether your vehicle is ready.
• Avoid assuming availability, especially at busy locations such as Boston Logan Airport, where fleet turnover is high.
• If you need to formally change your pickup time, contact Hola Car Rentals in advance, as a time change may trigger re-pricing based on current rates for the new period.

Budget locations in Massachusetts have varying hours. Boston Logan operates 24 hours, while downtown and off-airport locations such as Cambridge, Government Center, and Back Bay typically open at 7 AM or 8 AM. Arriving before opening hours means the counter will not be staffed to process your pickup, regardless of vehicle availability.

Yes, one-way hires are possible with Budget in Massachusetts, meaning you can pick up at one location and return to a different one, but a drop-off fee may apply depending on the route.

Key things to know about one-way Budget hires in Massachusetts:

• The drop-off fee is route-specific and varies by the cities or airports involved, the vehicle class, and the season. It is not a fixed amount.
• When booking through Hola Car Rentals, any applicable drop-off fee for your Massachusetts Budget hire will appear on the rate details page under the section labelled as charges due at destination. If no fee is shown, none applies to that route.
• Returning between two Budget locations within the same city or metro area in Massachusetts, such as from Boston Logan Airport to a downtown Boston location, may carry no drop-off fee, while longer routes between cities such as Boston and Springfield are more likely to incur one.
• Cross-border one-way hires, for example returning a Massachusetts Budget hire in another state, may be restricted or carry higher fees. Always confirm with your booking confirmation before travel.

If you need to change your return location after booking, contact Hola Car Rentals as the change may reprice the hire and recalculate any applicable drop-off fee for your Massachusetts Budget reservation.

The insurance included in your Budget hire in Massachusetts depends on the rate plan selected through Hola Car Rentals. Here is a summary of the main coverages relevant to hiring in Massachusetts:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): Reduces your financial liability for damage to the Budget hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero. CDW does not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS/ALI/SLI): Covers bodily injury and property damage you may cause to others while driving the Budget hire in Massachusetts. As of November 2025, Massachusetts law no longer requires hire companies to provide primary liability insurance. Your personal auto insurance is now primary, and the hire company's coverage is secondary. If you do not have personal auto insurance, adding supplementary liability cover is strongly recommended.

CDW and liability are separate protections. Pairing both gives you cover for the hire vehicle itself and for third parties. Optional extras such as personal accident insurance and personal effects cover are not included by default and can be added at the Massachusetts Budget counter.

Always review your Hola Car Rentals confirmation to confirm exactly which coverages are included in your Massachusetts Budget rate before pickup.

Returning a Budget hire late in Massachusetts may result in additional charges. Budget applies a late pickup fee of US$75 for guaranteed reservations and US$150 for prepaid reservations if you miss the scheduled pickup window, and similar logic applies to late returns.

The standard grace period at most hire locations is approximately 30 minutes. If you return the vehicle after that window, Budget in Massachusetts may charge for extra hours or an additional full day, plus a late fee depending on the location and vehicle class.

Practical steps to avoid late return charges on your Massachusetts Budget hire:

• Plan your return time to account for traffic on routes such as the Massachusetts Turnpike or in the Boston metro area, especially during peak hours.
• Refuel near the return location before arriving so you do not lose time searching for a fuel station after the grace period begins.
• If you know you will be late, contact the Massachusetts Budget location directly or reach out to Hola Car Rentals via WhatsApp at +1 (786) 999-8312 to explore options such as extending the hire period, which may be more cost-effective than a late return fee.
• For after-hours returns at Massachusetts Budget locations with key drop boxes, note that you remain responsible for the vehicle until the next business day when the counter opens and inspects the car.