Budget Car Hire
in Boston

Hola Car Rentals is the only premium partner of the top car hire brands operating in Boston, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Boston.

No. With Hola Car Rentals, all costs and charges for your booking in Boston are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Boston charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

After landing at Boston Logan (BOS), the Budget counter is located at the off-terminal Rental Car Centre (RCC) at 15 Transportation Way, East Boston. You do not walk directly to a counter inside your arrival terminal.

• After collecting your bags, follow signs to Ground Transportation and Shuttle Bus on the lower level of your terminal.
• Board the free blue On-Airport Shuttle (Route 22, 33, or 55) at the curbside stop. Shuttles run every 5 to 6 minutes during the day; Route 55 covers early morning and late evening.
• The journey to the RCC takes approximately 10 to 15 minutes including the wait and the drive.
• At the RCC, follow signs to the Budget counter, complete your paperwork, and proceed to the vehicle bay in the same building.

Budget shares the RCC with other major hire brands. Allow 30 to 60 minutes from baggage claim to driving away, especially during peak hours (7 to 9 AM and 4 to 6 PM). Bring your physical credit card, driver’s licence, and booking confirmation.

To collect your Budget hire car in Boston, you must present the following physical documents at the RCC counter. Digital copies are not accepted.

• A valid, original driver’s licence in the main driver’s name.
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold. Debit and prepaid cards are not accepted for the hold.
• A passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for visitors from outside the United States).

If your driver’s licence uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and cannot be used without the original licence.

Budget in Boston also requires that all documents be physical originals. Obtain your IDP in your home country before travelling, as it cannot be issued abroad.

Boston and the wider Massachusetts area use a fully cashless toll system called EZDriveMA. There are no cash booths on toll roads, so your Budget hire vehicle must use an electronic method to pay tolls on roads such as the Massachusetts Turnpike (I-90), the Tobin Memorial Bridge, the Sumner Tunnel, the Ted Williams Tunnel, and the Callahan Tunnel.

At the Budget counter in Boston, you will typically have two options:

• Enroll in a toll programme such as TollPass. This charges a daily convenience fee of approximately US$3.95 per day that tolls are used, capped at around US$19.75 per rental period, plus the actual toll amounts billed at undiscounted rates.
• Decline the programme. If you drive through a toll without enrolling, Massachusetts uses Pay By Plate MA to invoice the hire company 7 to 10 business days later. Budget then passes the toll charges plus administrative fees to your credit card, typically 4 to 6 weeks after your hire ends.

E-ZPass MA holders receive discounted rates (for example, approximately US$7.45 for a full Massachusetts Turnpike crossing versus US$9.35 for out-of-state E-ZPass). Out-of-state transponders do not qualify for the Massachusetts discount rate. Massachusetts has no congestion charges or emissions zone fees.

Yes, every booking made through Hola Car Rentals includes Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Boston hire.

Boston and Massachusetts use the fully cashless EZDriveMA system, meaning tolls on roads like the Massachusetts Turnpike (I-90), the Tobin Bridge, and the airport tunnels are unavoidable on many routes. The Tolls Cashback benefit helps offset those costs whether you use the Budget TollPass programme or pay through Pay By Plate MA.

To claim your cashback after returning your Budget vehicle in Boston:

• Email [email protected] within 30 days of returning the car.
• Use the subject line: Tolls Cashback, followed by your reservation number.
• Attach your Hola Car Rentals confirmation, the signed hire agreement, and a toll receipt or invoice showing charges paid during the hire period.

The refund is issued to the same payment method used for your original booking and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

Hiring a Budget vehicle at Boston Logan Airport (BOS) adds several location-specific fees on top of your base rate. These are charged at the counter and are separate from your prepaid booking total.

• Airport concession recovery fee: typically 10 to 12% of the base rate at Logan Airport.
• Customer facility charge (CFC): approximately US$3.50 to US$7.00 per day at the RCC.
• Massachusetts state sales tax: 6.25% on the hire.
• City of Boston vehicle hire tax: approximately 7%.

Combined, these surcharges can add US$30 to US$50 or more per week on an economy car, making Boston one of the higher-cost hire markets in the United States. If your Hola Car Rentals confirmation shows Taxes and Fees as Included, you should not be billed separately for those items at the Budget counter. If you are charged for something not listed on your confirmation, the No Extra Charges© guarantee may apply.

One way to reduce costs is to consider Budget locations away from Logan Airport, such as in nearby neighbourhoods, which avoid the airport concession fees.

Yes, Budget charges a young driver surcharge for renters under 25 years old in Boston. In Massachusetts, the minimum age to hire without a surcharge is 25.

Drivers aged 21 to 24 can hire from Budget in Boston but will pay a daily underage fee. Based on Budget's standard U.S. policy, this is approximately US$13 per hire day plus taxes, with a maximum charge of US$65 plus taxes per hire period.

Drivers under 25 are also restricted from hiring certain vehicle classes. Categories such as full-size sedans, SUVs, minivans, convertibles, luxury, and premium vehicles are typically reserved for renters aged 25 and older. Economy, compact, and intermediate classes are generally available to younger renters.

One exception applies to drivers aged 21 to 24 who are citizens or residents of Latin America or the Caribbean: certain Hola Car Rentals rates with Budget waive the underage fee when the waiver is explicitly shown on the booking confirmation and an eligible vehicle category is selected. Check your confirmation or contact support to verify eligibility before arriving at the Boston counter.

Budget hires in Boston follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At pickup at the Boston RCC, check the fuel gauge with the agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing the odometer and gauge before leaving the lot.

When returning your Budget vehicle to the RCC at 15 Transportation Way in East Boston, refuel within approximately 10 miles of the return location so the tank does not drop below full during the drive back. Keep your final fuel receipt showing the date, time, and station address as proof.

• If you return the car with a full tank: no fuel charges apply.
• If you return below full: Budget may charge a fuel shortfall at their refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.

For after-hours returns at the Boston RCC, leave your fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone. Massachusetts fuel prices average 10 to 15% above the national average due to state excise taxes, so Budget accordingly for refuelling during your trip.

Boston has some of the most complex road layouts in the United States, and first-time visitors driving a Budget hire car here should be prepared for several unique challenges.

• Cashless tolls everywhere: the EZDriveMA system covers the Massachusetts Turnpike (I-90), airport tunnels, and the Tobin Bridge. There are no cash booths. Your Budget vehicle handles tolls electronically, either through a TollPass programme or Pay By Plate billing.
• Complex interchanges: the Big Dig (Central Artery/Tunnel project) left a legacy of multi-level interchanges at I-90 and I-93 with up to 28 route options at a single junction. These are far more layered than typical U.S. motorway merges.
• One-way street grids: areas like Sullivan Square feature maze-like one-way systems with no left-turn lanes, forcing U-turns that can surprise drivers unfamiliar with the layout.
• Aggressive local driving culture: Boston drivers frequently change lanes quickly and execute pre-emptive left turns into oncoming traffic gaps, a local habit sometimes called the Massachusetts left.
• Stub ramps and missing roads: cancelled motorway projects left dead-end ramps and non-existent freeway connections that GPS may still reference.

Allow extra time when navigating central Boston in your Budget hire, especially during morning and evening peak hours.

Yes, you can add an additional driver to your Budget hire in Boston, either at the time of booking or at the RCC counter when you pick up the vehicle.

The additional driver must be physically present at the Boston Budget counter to show a valid driver’s licence and sign the hire agreement. Anyone who drives the car without being listed on the agreement is not covered by the hire’s protections, including CDW/LDW and liability cover.

Regarding fees:

• If your Hola Car Rentals confirmation explicitly states Additional Driver Included or Additional Driver Free of Charge, the first extra driver is covered at no extra cost.
• If not included, Budget charges approximately US$13 per hire day plus taxes, with a maximum of US$65 plus taxes per hire period.
• For Budget in Boston, additional drivers must generally be at least 25 years old at pickup.

If the additional driver’s licence uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), they must also present an International Driving Permit alongside their original licence. Check your confirmation before arriving at the Boston counter to confirm whether the additional driver fee is included in your rate.

When you pick up your Budget hire car in Boston, the counter will place a temporary authorisation hold on your credit card. This is not a charge but it reduces your available credit until the hire is closed and your bank releases the hold.

For standard vehicle classes at U.S. locations including Boston, typical holds range from approximately US$300 to US$400 on a major credit card. Premium or speciality vehicles may carry higher holds. The exact amount is set by Budget at the counter and may vary by vehicle class, hire duration, and season.

• Only a physical, major credit card in the main driver’s name with the driver’s name printed on the card is accepted for the deposit. Debit cards, prepaid cards, and virtual cards are not accepted.
• Ensure your card has sufficient available credit to cover the hold plus any expected charges during the hire.
• Notify your bank of your travel to Boston to prevent fraud blocks on the in-person authorisation.

After you return the Budget vehicle at the Boston RCC, the hold is released. Your bank or card issuer controls when the credit reappears on your account, which can take up to 15 working days. Bring a backup credit card in your name in case your primary card is declined.

The insurance and protection cover included in your Budget hire in Boston depends on the rate plan selected when booking through Hola Car Rentals. Check your confirmation carefully before arriving at the Boston counter.

The two main protections to look for are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Budget hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Budget car in Boston. Some U.S. states require a minimum level of liability, but not all do. Hola Car Rentals strongly recommends adding supplementary liability cover.

Neither CDW/LDW nor LIS covers your personal injuries (that requires PAI) or your belongings (that requires PEC). At the Boston Budget counter, review the hire agreement to confirm which protections are active before signing. Do not assume cover is included unless it is explicitly listed on your Hola Car Rentals confirmation.

Yes, most Hola Car Rentals bookings include travel assistance cover provided by Terrawind Global Protection, and this applies to Budget hires in Boston as well. However, this benefit is not available to residents of the United States or Canada.

For eligible customers, the travel assistance cover typically includes:

• Medical cover for up to 5 passengers during the trip.
• Legal assistance in the event of a road accident, which can be particularly valuable given Boston's complex motorway interchanges and aggressive local driving conditions.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

If you experience a medical emergency or accident while driving your Budget hire on Boston roads such as I-93 or the Massachusetts Turnpike, contact the assistance line immediately before incurring expenses, as some reimbursements require prior authorisation.

• Phone (24/7, toll-free): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact cover limits and terms that apply to your specific reservation.

Returning your Budget hire car at Boston Logan Airport is straightforward. The drop-off location is the same Rental Car Centre (RCC) where you collected the vehicle, at 15 Transportation Way, East Boston, MA 02128.

• Follow signs for Boston Logan Airport and then for the Rental Car Centre as you approach the airport area.
• Drive directly into the RCC and follow Budget return lane signage inside the facility.
• A Budget agent will inspect the vehicle and close your contract. Keep your final receipt.
• After drop-off, take the free On-Airport Shuttle (Routes 22, 33, or 55) back to your departure terminal on the lower level.

Before returning, refuel within approximately 10 miles of the RCC to comply with the Full-to-Full fuel policy. Keep your fuel receipt as proof. If you return below full, Budget may charge a refuelling fee at rates higher than retail pump prices.

For after-hours returns at the Boston RCC, key drop facilities are typically available. Follow the specific instructions on your Budget hire agreement, leave your fuel receipt in the key envelope, and photograph the fuel gauge and odometer before leaving the vehicle. Any outstanding charges, including tolls processed through EZDriveMA Pay By Plate, may appear on your card several weeks after the hire ends.