Car Hire
at Abbotsford Airport

Hola Car Rentals is a premium partner of the leading car hire companies at Abbotsford Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip at Abbotsford Airport.

No. With Hola Car Rentals, all costs and charges for your booking at Abbotsford Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at Abbotsford Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Abbotsford Airport, hire car counters are split between on-site and off-site locations depending on the brand you book.

On-site brands with counters inside or directly beside the terminal include Avis, Budget, and National. Their counters are located beside or opposite baggage claim, so no shuttle or people mover is needed. Cars are parked immediately across from or outside the terminal, making the walk from counter to vehicle very short.

Off-site brands such as Enterprise and Alamo are located within a short drive of Abbotsford Airport. Their representatives may meet you in the Domestic Arrival Lounge, or you can follow signs to the Rental Car Facility across from baggage claim, where the counter is on the first floor.

The on-site hire car facility address used by brands such as Budget is 8-30440 Liberator Ave, Abbotsford, BC V2T 6H5. If you are unsure which brand you booked, check your booking confirmation for the operating partner name, then follow the corresponding signage inside Abbotsford Airport.

For arrivals on international flights at Abbotsford Airport, plan for approximately 45 to 90 minutes from landing to driving away.

The typical breakdown is:

• Canadian customs and immigration (Canada Border Services Agency): 20 to 40 minutes
• Baggage claim: 10 to 15 minutes
• Hire counter check-in and vehicle inspection: 10 to 20 minutes
• Walk to the vehicle parked across from the terminal: approximately 5 minutes

On-site brands at Abbotsford Airport have counters directly beside baggage claim, which eliminates shuttle wait times common at larger airports. However, on busy travel days such as Fridays, queues at the counter can add extra time. If you are arriving on a domestic flight, the process is faster since you skip the customs and immigration step.

To keep things moving, have your booking confirmation, passport, driver’s licence, and credit card ready before you reach the counter.

To collect your hire car at Abbotsford Airport, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name (digital copies are not accepted)
• A passport or valid government-issued photo ID
• A major credit card with the driver’s name printed on the card, used for the authorisation hold
• Your booking confirmation or printed voucher
• Round-trip flight or travel tickets (required for visitors from abroad)

If your driver’s licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, you must also carry an International Driving Permit (IDP) alongside your original licence. The IDP is a translation only and is not valid on its own. For licences in English or other Latin-alphabet languages, an IDP is recommended but not strictly mandatory at Abbotsford Airport.

Obtain your IDP in your home country before travelling, as it cannot be issued abroad. All documents must be physical originals; digital versions on a phone or tablet will not be accepted at the Abbotsford Airport counter.

Most roads in British Columbia are toll-free, but drivers hiring at Abbotsford Airport should be aware of one cashless toll crossing: the Port Mann Bridge near Vancouver.

The Port Mann Bridge does not accept cash. Tolls are captured electronically via licence plate recognition and billed to the registered vehicle owner, which in a hire situation means the hire company. The hire company then passes the charge on to you, often with an administrative processing fee added on top.

To avoid surprise charges, you have two main options at the Abbotsford Airport counter:

• Enroll in the hire company’s toll programme (such as Enterprise TollPass or Hertz PlatePass), which typically costs US$3.95 to US$4.95 per day, capped at around US$30 per hire period
• Decline the programme and plan your route to avoid the Port Mann Bridge entirely, since most other BC roads have no tolls

There are no congestion charges, emissions zones, or city-centre driving fees anywhere in British Columbia, so outside of the Port Mann Bridge, you will not encounter additional road fees during your hire from Abbotsford Airport.

Toll charges can appear on your credit card weeks after the hire ends, as toll agencies process invoices in batches.

Yes, every booking made through Hola Car Rentals includes Tolls Cashback, which applies to tolls paid during your hire from Abbotsford Airport, including any charges from the Port Mann Bridge near Vancouver.

The benefit reimburses the lesser of the total tolls you paid or up to 5% of your Hola Car Rentals booking total. For example, if your booking total is US$400, the maximum cashback is US$20.

To claim your refund after returning the vehicle at Abbotsford Airport:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a toll receipt or invoice showing the charges paid
• Include your full name, travel dates, and the last 4 digits of the card used for the booking

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Submissions received after 30 days will not be accepted, so file your claim promptly after returning the vehicle at Abbotsford Airport.

Hire counter hours at Abbotsford Airport vary by brand and day of the week. As a general guide, most on-site counters open between 7:30 AM and 9:00 AM and close between 11:00 PM and midnight. Some brands operate shorter hours on certain days, for example closing as early as 8:00 PM on Wednesdays or Saturdays.

There is no confirmed overnight counter service at Abbotsford Airport. If your flight arrives very late or very early, contact your hire brand directly before travel to confirm whether pickup is possible at that hour.

If your flight is delayed by less than 24 hours from your original pickup time, hire companies will generally hold your reservation. If the delay exceeds 24 hours, contact support as soon as possible, since bookings held beyond that window may be forfeited without a refund.

Always verify the exact hours for your specific brand at Abbotsford Airport on your booking confirmation, as hours can change on public holidays or during low-season schedules.

After-hours returns are available for most on-site brands at Abbotsford Airport. The process works as follows:

• Drive to the hire car lot located across from or immediately outside the terminal at Abbotsford Airport
• Park the vehicle in the designated return area as directed by the hire company at pickup
• Lock the car and place the completed hire agreement and keys in the drop slot at the counter
• Keep a photo of the dashboard showing the fuel gauge and odometer before you leave

Note that Enterprise does not offer after-hours key drops at Abbotsford Airport, so if you booked with Enterprise, you must return the vehicle during staffed hours.

For the fuel policy, the standard Full-to-Full rule applies regardless of return time. Refuel near Abbotsford Airport before dropping off the car. Keep your fuel receipt as evidence in case a dispute arises later.

Be aware that until a staff member formally checks in the vehicle the next business day, you remain responsible for the car. Take photos of all four sides of the vehicle at the time of return to document its condition.

Yes, a major credit card is required to hire a car at Abbotsford Airport. The card must be in the main driver’s name with the driver’s name physically printed on the card, and it must be presented in person at the counter.

The credit card is used to place a temporary security hold, not a charge, on your available credit. For hires in Canada, typical holds range from GBP 300 to GBP 500, though some Abbotsford Airport locations may require a minimum authorisation of approximately GBP 750 depending on the vehicle class and brand.

Important points to keep in mind:

• Debit cards and prepaid cards are not accepted for the security deposit hold
• Virtual or digital-only card numbers are not accepted; you must present the physical card
• Even if you prepaid your booking online, you still need to show a physical credit card at the Abbotsford Airport counter
• The hold is released after you return the vehicle, but your bank may take up to 15 business days to reflect the release

Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel plans to prevent fraud blocks on the authorisation.

It depends on the language and alphabet of your driver’s licence.

At Abbotsford Airport, if your driver’s licence is written in a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic (Russian), you are required to carry an International Driving Permit (IDP) alongside your original licence. The IDP serves as a certified translation and is not a standalone document; it must always be presented together with your original licence.

If your licence uses a Latin alphabet but is not in English, an IDP is strongly recommended but not strictly mandatory at Abbotsford Airport. Some hire brands at the counter may still request one at their discretion.

Key points to remember:

• Obtain your IDP in your home country before travelling; it cannot be issued once you are abroad
• The IDP alone will not be accepted without your original licence
• All documents must be physical originals; digital copies are not accepted at Abbotsford Airport

If you are unsure whether your licence requires an IDP for your hire at Abbotsford Airport, it is safest to obtain one before departure to avoid any issues at the counter.

Yes, young driver surcharges apply at Abbotsford Airport for renters between the ages of 21 and 24. The minimum hire age and surcharge amount vary by brand.

At National, for example, an underage surcharge of approximately US$20 per day applies for drivers aged 21 to 24, which is higher than the US$10 to US$15 per day seen at some other Canadian locations. Avis also rents to drivers aged 21 to 24 with an automatic underage surcharge, though the exact daily amount should be confirmed at the Abbotsford Airport counter.

Additionally, certain vehicle categories are restricted for young drivers at Abbotsford Airport. Drivers aged 21 to 24 are typically not permitted to hire:

• Luxury cars
• Minivans and 12-passenger vans
• Specialty vehicles
• Full-size and premium SUVs

The surcharge is applied automatically at the counter and cannot be waived. It is separate from the base hire rate and any taxes. When budgeting for your hire at Abbotsford Airport, factor in this daily fee for the full duration of your hire period.

Yes, you can add an additional driver to your hire at Abbotsford Airport, either as part of your rate or by paying a fee at the counter.

If your booking confirmation states that an additional driver is included, the first extra driver is covered at no extra cost. If it is not included, the daily fees by brand are:

• Avis, Budget, and Payless: US$13 per day plus taxes, capped at US$65 plus taxes
• Hertz, Thrifty, and Dollar: US$13.50 per day plus taxes, capped at US$189 plus taxes
• Alamo, National, and Enterprise: US$15 per day plus taxes

The additional driver must be present at the Abbotsford Airport counter at the time of pickup. They must bring their own valid driver’s licence and any required IDP, sign the hire agreement, and meet the minimum age requirements for the destination. For Avis, Budget, and Payless, the additional driver must be at least 25 years old.

Only drivers listed on the hire agreement are covered by protections such as CDW/LDW and liability insurance. Never allow an unlisted person to drive the vehicle, as this can void your cover entirely.

The insurance included in your hire at Abbotsford Airport depends on the rate plan you selected. Here is a general overview of the main coverages to understand:

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the hire vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving. In Canada, provincial law requires every hire vehicle to carry a minimum level of third-party liability, so this statutory cover is included by default when you hire at Abbotsford Airport. You can purchase higher supplemental limits if desired.

To confirm exactly what is included in your specific booking:

• Review your Hola Car Rentals booking confirmation for the listed coverages
• At the Abbotsford Airport counter, ask the agent to confirm all active coverages on the hire agreement before signing
• Decline any optional add-ons you do not want

CDW/LDW and liability cover are separate protections. Both are recommended for full peace of mind during your hire from Abbotsford Airport.

Most Hola Car Rentals bookings include travel assistance cover provided by Terrawind Global Protection, and this benefit applies to hires originating at Abbotsford Airport. However, this cover is available only to non-North American customers. Residents of Canada and the United States do not qualify for this benefit.

For eligible customers, the travel assistance cover typically includes:

• Medical cover for up to 5 passengers during the trip
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This is particularly useful if you experience a medical emergency or accident while driving from Abbotsford Airport through the Fraser Valley or on Highway 1. To activate assistance, contact Terrawind 24 hours a day:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Provide your full name, your Hola Car Rentals confirmation number, your location, and a brief description of the situation. This cover does not replace CDW/LDW for vehicle damage or third-party liability insurance. Always check your booking confirmation for the exact terms and limits that apply to your Abbotsford Airport hire.