VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Avis in South Carolina include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in South Carolina, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in South Carolina.
Will I face unexpected charges at the Avis counter in South Carolina when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in South Carolina are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in South Carolina charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where are the Avis pickup counters located at South Carolina airports?
Avis operates hire counters at six airports across South Carolina, each with its own collection process.
- Charleston International Airport (CHS): The Avis counter is near baggage reclaim. Vehicles are located across the road via a skywalk to the car park, then down to the ground floor past the toilets. Avis Preferred members can show their licence at the counter to receive a preprinted document and keys.
- Greenville-Spartanburg International Airport (GSP): The Avis counter is in the baggage reclaim area. Cars are parked outside. Preferred members can show their licence at the Preferred sign to skip the full counter process.
- Columbia Metropolitan Airport (CAE): The Avis counter is in the baggage reclaim area.
- Myrtle Beach International Airport (MYR): The Avis counter is open until 1:00 AM. Vehicles are in the hire lot.
- Florence Regional Airport (FLO) and Hilton Head Airport (HHH) also have Avis locations.
In addition to airports, Avis has a centre in downtown South Carolina at 390 Meeting St in Charleston, which is convenient for cruise port arrivals.
What are the Avis counter hours and after-hours return process in South Carolina?
Avis counter hours vary by South Carolina location. Here is a summary of the main airports.
- CHS (Charleston): Open Monday through Sunday, 7:00 AM to 1:00 AM. After-hours returns are available 24 hours. Park and lock the vehicle, then place your keys and contract in the counter drop box.
- GSP (Greenville-Spartanburg): Open Monday through Sunday, 7:00 AM to midnight. After-hours returns are accepted 24 hours. Lock the car, leave it in the return area, and drop keys in the return area drop box. The vehicle is checked the next day.
- CAE (Columbia): Open Monday through Friday, 7:00 AM to 11:00 PM; Saturday, 8:00 AM to 10:00 PM. A key drop box is available in the return area for after-hours returns, checked the next business day.
- MYR (Myrtle Beach): Open Monday through Sunday, 7:00 AM to 12:30 AM. For after-hours returns, park between the blue cones in rows C or D and drop keys and the contract in the building drop box. The vehicle is checked around 5:00 AM.
- FLO (Florence): Open Monday through Friday, 8:00 AM to 6:00 PM; Saturday and Sunday, 8:00 AM to 3:00 PM. After-hours drop-off is available 24 hours.
For all South Carolina Avis after-hours returns, remove all personal belongings and keep a photo of the car's condition. You remain responsible for the vehicle until it is checked in the next business day.
Are there toll roads in South Carolina and how does Avis handle them?
Yes, South Carolina has one main toll road: the Southern Connector, which runs approximately 16 miles on Interstate 185 connecting I-185 to I-385 near Greenville.
The Southern Connector uses the PalPass (also called Palmetto Pass) electronic toll system. Cash is accepted at some ramps (exact change required at Highway 20 and Fork Shoals Road ramps), and major credit and debit cards are accepted at mainline plazas. PIN debit cards, cheques, and money orders are not accepted. Toll costs for a standard car range from a minimum of US$ 0.075 to a maximum of US$ 3.00 for the full 16-mile route.
When hiring with Avis in South Carolina, you have two options for handling tolls:
- Enroll in the Avis e-Toll programme at collection. This typically costs US$ 3.95 to US$ 4.95 per day, capped at around US$ 19.75 per hire period, plus the actual toll amounts. It allows you to use electronic lanes without a personal transponder.
- Decline the programme and pay tolls manually at cash or card lanes. If you drive through a cashless lane without enrolling, Avis will bill the toll at the highest undiscounted rate plus an administrative fee of approximately US$ 15 per toll, capped at around US$ 90 per hire.
If you plan to drive near Greenville, enrolling in the toll programme at the Avis counter is the most straightforward option to avoid unexpected post-hire charges.
Does my Avis hire in South Carolina include Tolls Cashback?
Yes, all Hola Car Rentals bookings for Avis in South Carolina include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire.
If you drive the Southern Connector near Greenville or pass through any other toll point during your South Carolina trip, you can submit a claim after returning the vehicle. The reimbursement covers the lesser of the actual tolls you paid or 5% of your Hola Car Rentals booking total.
To claim your Tolls Cashback:
- Email [email protected] within 30 days of returning the Avis vehicle.
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number].
- Attach your Hola Car Rentals confirmation, the signed Avis hire agreement, and a toll receipt or statement showing charges paid during the hire period.
Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 working days after approval. Note that this benefit does not mean tolls are included in your rate. You still pay tolls normally during the hire and claim reimbursement afterwards. Late submissions received after 30 days are not accepted.
What documents do I need to pick up an Avis hire car in South Carolina?
To collect your Avis hire in South Carolina, you must present the following physical documents at the counter.
- A valid, original driving licence in the main driver's name. Digital copies are not accepted.
- A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold. Debit and prepaid cards are not accepted for the deposit.
- A passport or valid government-issued photo ID. For visitors arriving internationally, a passport is required.
- Your booking confirmation or printed voucher.
- Proof of return travel, such as a round-trip flight ticket or cruise ticket, is required for international visitors at South Carolina airport locations like CHS and GSP.
If your driving licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licences in English or other Latin-alphabet languages, an IDP is recommended but not strictly required. The IDP is a translation document only and must be carried alongside your original licence.
At South Carolina Avis airport counters, non-US licences are valid when accompanied by a passport. Mexican licences require a valid government-issued passport or travel visa as secondary ID. Obtain your IDP in your home country before travelling, as it cannot be issued abroad.
Is a credit card required for the Avis security deposit in South Carolina?
Yes, a physical major credit card in the main driver's name is required for the security deposit hold at any Avis location in South Carolina. Debit cards, prepaid cards, and virtual or digital wallet cards are not accepted for the deposit.
At collection, the Avis counter will place a temporary authorisation hold on your card. For standard vehicles in the United Kingdom, this hold is typically around US$ 300 to US$ 400, though the exact amount can vary by location, vehicle class, and season. The hold reduces your available credit until it is released after you return the vehicle.
A few important points to bear in mind:
- The card must be physically present at the South Carolina Avis counter. Digital or virtual card numbers are not accepted.
- Even if you prepaid your booking, you must still present a credit card for the deposit hold at collection.
- After returning the vehicle, the hold is released by the Avis desk, but your bank controls when the credit reappears on your account, which can take up to 15 working days.
- Bring a backup credit card in your name in case your primary card is declined.
- Notify your bank of your travel plans to prevent fraud blocks on in-person authorisations.
What is the minimum age to rent a car with Avis in South Carolina?
The minimum age to hire a car with Avis in South Carolina without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire but will be charged a daily underage fee on top of the base hire rate.
At Avis in South Carolina, the underage surcharge is US$ 13 per hire day, with a maximum charge of US$ 65 plus applicable taxes. This fee is paid at the counter and is not included in your prepaid rate.
Drivers under 25 also face vehicle class restrictions. Categories such as luxury, premium, full-size SUV, minivan, and convertible are generally reserved for renters aged 25 and older. Economy, compact, and intermediate saloons and SUVs are typically available to younger renters.
One exception applies to certain Hola Car Rentals rates with Avis: drivers aged 21 to 24 who are citizens or residents of Latin America or the Caribbean may have the underage fee waived, provided the waiver is explicitly shown on the booking confirmation and the vehicle selected falls within an eligible category. This exception applies only to the main driver and only to hires within US territory, including South Carolina.
Drivers under 21 are not eligible to hire with Avis in South Carolina.
What insurance coverage is included with an Avis hire in South Carolina?
The insurance and protection options available with your Avis hire in South Carolina depend on the rate plan selected at booking. Here is a breakdown of the main coverages.
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): Reduces your financial liability for damage to the Avis hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW and LDW do not cover damage to other vehicles or injuries to third parties.
- Third-Party Liability (LIS/ALI/SLI): Covers bodily injury and property damage you may cause to others while driving the Avis vehicle in South Carolina. Some UK states require a minimum level of liability cover; confirm whether it is included in your rate or available as an add-on.
- Personal Accident Insurance (PAI) and Personal Effects Cover (PEC) are separate optional extras and are not automatically included.
Always review your booking confirmation to confirm which protections are included before arriving at the Avis counter in South Carolina. At collection, verify that the hire agreement matches your confirmation. If you are unsure whether a charge for insurance was disclosed in advance, Hola Car Rentals No Extra Charges© Coverage may apply after verification.
Does Travel Assistance cover a breakdown or emergency during an Avis hire in South Carolina?
Yes, most Hola Car Rentals bookings for Avis in South Carolina include Travel Assistance provided by Terrawind Global Protection, which can help in the event of a breakdown, accident, or medical emergency during your hire.
This benefit is particularly relevant in South Carolina, where some routes between cities like Greenville, Columbia, and the coastal areas can involve stretches of motorway with limited services. Core benefits typically include:
- Travel insurance with medical cover for up to 5 passengers.
- Legal assistance in the event of an accident.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free or collect), contact WhatsApp at +1 208 910 1001, or email [email protected]. Have your full name, Hola Car Rentals confirmation number, current location, and a brief description of the situation ready.
Important: This cover applies only to non-North American customers. US and Canadian residents do not qualify for this benefit. Travel Assistance does not cover damage to the Avis hire vehicle itself (that is handled by CDW or LDW) or liability to third parties (covered by LIS or SLI). Always check your booking confirmation for the exact terms and coverage limits that apply to your South Carolina hire.
Can I add an additional driver to my Avis hire in South Carolina?
Yes, you can add an additional driver to your Avis hire in South Carolina, either as an included benefit or for a fee depending on your rate.
If your Hola Car Rentals confirmation explicitly states that an additional driver is included, no extra charge applies for the first additional driver. If it is not included, Avis in South Carolina charges US$ 13 per hire day for an additional driver, with a maximum charge of US$ 65 plus applicable taxes.
Requirements for adding an additional driver at the Avis counter in South Carolina:
- The additional driver must be physically present at collection to show a valid driving licence and sign the hire agreement.
- For Avis in South Carolina, additional drivers must generally be at least 25 years old. Drivers aged 21 to 24 may be denied or charged the underage surcharge.
- The additional driver must meet the same document requirements as the main driver, including an IDP if their licence uses a non-Latin alphabet.
- Only drivers listed on the Avis hire agreement are covered by protections such as CDW and LDW. Anyone not named on the contract who drives the vehicle may void cover.
If you need to add a driver after collection, visit an Avis branch in South Carolina to update the agreement. Phone or chat requests alone are generally not sufficient to add a driver mid-hire.
What local taxes and airport fees apply to Avis hires at South Carolina airports?
When collecting an Avis hire at a South Carolina airport such as CHS, GSP, CAE, or MYR, your total cost includes more than the base hire rate. Several government-mandated and airport-imposed fees are typically added.
- State and local sales tax: Varies by municipality across South Carolina.
- Airport concession recovery fee (ACRF): Charged by Avis to recover the cost of operating at the airport property. This is standard at all South Carolina airport locations.
- Customer facility charge (CFC) or transport facility fee: Imposed by the airport authority to fund hire car facilities and shuttle operations.
- Tourism fee or state-authorised assessment: May apply depending on the South Carolina location.
- Frequent traveller surcharge: Approximately US$ 1.00 to US$ 1.50 per day if your Avis Preferred membership earns miles or points on the hire.
If your Hola Car Rentals confirmation shows taxes and fees as included, you should not be billed separately for those items at the Avis counter in South Carolina. If you are charged for something not disclosed on your confirmation, Hola Car Rentals No Extra Charges© Coverage may apply. Keep all paperwork and contact support after the hire is complete for review and potential reimbursement.
Hiring from an off-airport Avis location in South Carolina, such as the Anderson location on Commons Pkwy, typically avoids the airport concession and facility fees, which can result in a lower total cost.
What is the fuel policy for Avis hires in South Carolina?
Avis hires in South Carolina follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
At collection, check the fuel gauge with the Avis agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the South Carolina collection point.
At return, refuel within approximately 10 miles or 15 kilometres of the Avis return location in South Carolina so the gauge does not drop below full before you arrive. Keep the fuel receipt showing the date, time, and station address.
If you return the vehicle below the recorded starting level, Avis may charge:
- A fuel shortfall at the partner's refuelling rate, which is typically higher than the retail pump price.
- A refuelling service fee for the administrative handling of the refuel.
For after-hours returns at South Carolina Avis locations such as CHS or MYR, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone as evidence. The vehicle is checked the next working day, so documentation is important if any dispute arises.
Some Avis counters in South Carolina may offer an optional prepaid fuel plan. If you accept it, any unused fuel is typically non-refundable, so the Full-to-Full approach is generally the better value.
Can I pick up an Avis hire in South Carolina and return it in a different city?
Yes, one-way hires with Avis in South Carolina are possible, but a drop-off fee may apply depending on the route.
Common one-way scenarios in South Carolina include collecting at one airport such as CHS in Charleston and returning at another such as GSP in Greenville-Spartanburg, or collecting at an airport and returning to the Avis centre in Charleston. Whether a drop-off fee applies depends on the specific route, vehicle class, and hire dates.
Here is how to check and manage the fee:
- During booking on the Hola Car Rentals website, select a different return location. If a drop-off fee applies to your South Carolina Avis route, it will appear under the To Pay at Destination section on the rate details page.
- Review your booking confirmation to verify the fee is listed correctly before collection.
- At the Avis counter in South Carolina, confirm the drop-off fee on the hire agreement matches your confirmation.
The drop-off fee is a one-off charge set by Avis to reposition the vehicle. It is separate from mileage, fuel, and tolls, and is not covered by unlimited mileage. It cannot be prepaid through Hola Car Rentals and is payable at the counter.
If the Avis desk in South Carolina charges a drop-off fee that was not disclosed on your Hola Car Rentals confirmation, keep all paperwork and contact support after the hire. Hola Car Rentals No Extra Charges© Coverage may apply after verification.
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