VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Avis in San Antonio include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in San Antonio, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in San Antonio.
Will I face unexpected charges at the Avis counter in San Antonio when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in San Antonio are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in San Antonio charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Avis counter at San Antonio International Airport?
The Avis counter at San Antonio International Airport (SAT) is located in the Consolidated Car Hire Facility, on Level 2 (Mezzanine Level) in Terminal B. To reach it, take the lift or escalator up from the arrivals level and cross the Sky Bridge that connects Terminal B directly to the hire car facility.
The Consolidated Car Hire Facility is a single large building shared by all major hire brands, including Avis, so there is no separate shuttle bus needed from the terminal. Once you cross the Sky Bridge, you arrive directly at the Avis service counter area to complete your paperwork and collect your keys.
After finishing at the counter, you will be directed to the vehicle collection area within the same facility. The return address for your Avis hire in San Antonio is 9559 Airport Blvd, San Antonio, TX 78216, which is the same location used for both collection and drop-off.
How does the Avis after-hours key drop work at San Antonio Airport?
If you need to return your Avis hire in San Antonio outside of counter operating hours, you can use the after-hours key drop box located in the return area at 9559 Airport Blvd, San Antonio, TX 78216.
- Lock the vehicle and place the keys in the designated Avis key drop box in the return area
- The vehicle will be checked in when the Avis location opens the next business day
- You remain responsible for the vehicle until a satisfactory check-in is completed by staff
Before an after-hours return, take photos of the vehicle's condition and fuel gauge so you have documentation in case any dispute arises. Keep your final fuel receipt as well. If your booking confirmation includes specific after-hours instructions for your San Antonio Avis location, always follow those over general guidance.
What documents do I need to pick up my Avis hire car in San Antonio?
To pick up your Avis hire in San Antonio, you must present the following physical documents at the counter:
- A valid, original driving licence (not a digital copy)
- A major credit card with your name printed on the card, in the main driver's name, for the authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- A round-trip airline ticket or proof of return travel (required at the San Antonio International Airport Avis location for visitors arriving by air)
If your driving licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For other non-English licences, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.
At off-airport Avis locations in San Antonio, such as those on Loop 1604, you may also be asked to provide a recent utility bill, bank statement, or phone bill (dated within the last 60 days) with an address matching your driving licence. Prepaid or debit cards are not accepted for the authorisation hold at any San Antonio Avis location.
Are there toll roads near San Antonio, and how does Avis handle them?
Yes, San Antonio has toll roads, and your Avis hire vehicle comes equipped with an electronic toll device since Texas toll roads are almost entirely cashless with no cash booths.
Estimated toll costs in the San Antonio area range from approximately US$2 to US$10 per day depending on which routes you use. Texas toll roads are managed by regional authorities and use overhead gantries that read transponders or number plates (toll-by-plate).
At the Avis counter in San Antonio, you have two options:
- Unlimited toll package: a fixed daily rate of approximately US$11 to US$25 per hire day, covering all tolls during your rental period
- Pay per use: the Avis toll device records each toll, and the amount plus an administrative processing fee is billed to your credit card, sometimes weeks after you return the vehicle
If you plan to use your own transponder, inform the Avis counter representative in San Antonio at collection so they can deactivate the vehicle's default device and help you avoid duplicate charges. Texas has no congestion charges or emissions zones, so the only road fees to plan for are standard tolls.
What is the security deposit amount for an Avis hire in San Antonio?
When you pick up your Avis hire in San Antonio, a temporary authorisation hold is placed on your credit card. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount can vary based on the vehicle class, the specific Avis location, and the season.
A few important points to keep in mind:
- The hold is not a charge; it temporarily reduces your available credit until released after you return the vehicle
- Only a physical, major credit card in the main driver's name with the name printed on the card is accepted; debit cards and prepaid cards are not accepted at any San Antonio Avis location
- Premium or speciality vehicle classes may require a higher hold amount
- After you return the vehicle, your bank controls how quickly the hold is released, which can take up to 15 working days
To avoid issues at the Avis counter in San Antonio, notify your bank before travelling to enable in-person transactions, and consider bringing a backup credit card in your name.
Does Hola Car Rentals offer Tolls Cashback for Avis rentals in San Antonio?
Yes, all bookings made through Hola Car Rentals, including Avis rentals in San Antonio, include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your hire.
Given that San Antonio has cashless toll roads where costs can reach US$2 to US$10 per day or more on express routes, this benefit can meaningfully offset your toll expenses.
To claim your Tolls Cashback after your San Antonio Avis hire:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - followed by your reservation confirmation number
- Attach your Hola Car Rentals booking confirmation, the Avis hire agreement signed at collection, and a toll receipt or statement showing charges paid
The refund is issued to the same payment method used for your original booking and typically processes within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted. Note that Tolls Cashback does not mean tolls are included in your booking; you still pay tolls normally and claim reimbursement afterwards.
What is the minimum age to rent a car with Avis in San Antonio?
The minimum age to rent a car with Avis in San Antonio without a young-driver surcharge is 25. Drivers aged 21 to 24 can rent but will be charged a daily underage fee on top of the base hire rate.
Additional restrictions apply for younger drivers at San Antonio Avis locations:
- Vehicle class limits: most categories such as full-size, SUVs, minivans, convertibles, luxury, and premium vehicles are restricted to drivers 25 and older
- Drivers aged 21 to 24 are generally limited to economy, compact, and intermediate vehicle classes
- At Avis locations in San Antonio such as the one on W Loop 1604 N, the young-driver surcharge applies to drivers under 30 at certain locations
One exception applies to drivers aged 21 to 24 from Latin America and the Caribbean: certain Hola Car Rentals rates with Avis waive the underage fee for the main driver when the waiver is explicitly shown on the booking confirmation. Check your confirmation or contact Hola Car Rentals support to verify eligibility before collecting at your San Antonio Avis location.
How does the fuel policy work for Avis rentals in San Antonio?
Avis hires in San Antonio follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
- At collection, verify the fuel gauge with the Avis agent and confirm the starting level is recorded on your rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving the San Antonio Avis facility
- Refuel within approximately 10 miles of the return location at 9559 Airport Blvd, San Antonio, TX 78216, so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If you return the vehicle below the recorded starting level, Avis may charge you for the fuel shortfall at their refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. Fuel prices in the San Antonio area generally run 10 to 20% below the US National average due to proximity to local refineries, so refuelling before return is straightforward and cost-effective.
For after-hours returns at the San Antonio Avis location, leave your fuel receipt in the key drop envelope and keep a photo of the full gauge as documentation.
Does travel assistance come with my Avis booking in San Antonio?
Yes, most bookings made through Hola Car Rentals, including Avis rentals in San Antonio, include travel assistance coverage provided by Terrawind Global Protection. However, this benefit does not apply to residents of the United States or Canada.
For eligible renters driving in and around San Antonio, the coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
If you experience a medical emergency or accident while driving your Avis hire on San Antonio highways such as I-10, I-35, or Loop 1604, contact the Terrawind assistance line available 24 hours a day at +1 888 980 9992 (toll-free). You can also reach them via WhatsApp at +1 208 910 1001 or by email at [email protected].
Always check your Hola Car Rentals booking confirmation for the exact coverage terms and limits that apply to your specific San Antonio Avis reservation, as coverage amounts and conditions can vary.
Can I add an additional driver to my Avis rental in San Antonio?
Yes, you can add an additional driver to your Avis hire in San Antonio, but the driver must be present at the counter at collection with a valid driving licence to sign the rental agreement.
Whether the additional driver fee applies depends on your rate:
- If your booking confirmation shows "Additional driver free of charge," the first extra driver is included at no cost
- If not included, Avis charges US$13 per hire day plus taxes, with a maximum cap of US$65 plus taxes for the additional driver
Important conditions for adding a driver at the San Antonio Avis counter:
- The additional driver must meet the same minimum age and document requirements as the main driver
- For Avis in San Antonio, additional drivers must generally be at least 25 years old at the time of collection
- If the additional driver's licence is not in English or uses a non-Latin alphabet, an International Driving Permit (IDP) is required
- Only drivers listed on the rental agreement are covered by protections such as CDW/LDW
Anyone who drives the Avis vehicle in San Antonio without being listed on the agreement may void your cover, so always add all drivers at the counter before departing.
What airport fees and taxes apply to Avis rentals at San Antonio Airport?
Renting from the Avis counter at San Antonio International Airport (SAT) means your rate will include certain airport-related fees and taxes on top of the base hire price. These are standard charges applied to all hire companies operating from the Consolidated Car Hire Facility.
Typical fees you may see on your Avis hire agreement in San Antonio include:
- Airport concession recovery fee: typically up to 10 to 12% of the base rate, charged by the hire company to recover the cost of operating at the airport
- Customer facility charge (CFC): approximately US$4.50 to US$5.50, covering the cost of the Consolidated Car Hire Facility
- State and local taxes: generally 6 to 9% in the San Antonio area
If your booking confirmation shows "Taxes and Fees: Included," these charges should already be covered in your prepaid rate. If any fee appears at the Avis counter in San Antonio that was not disclosed on your confirmation, the No Extra Charges© guarantee from Hola Car Rentals may apply. Always review your itemised hire agreement before signing and compare it against your booking confirmation.
What insurance options are available for Avis rentals in San Antonio?
When picking up your Avis hire in San Antonio, you will typically be offered several insurance and protection options at the counter. Understanding what each covers helps you avoid paying for duplicate protection.
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Avis hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation shows zero deductible. This does not cover damage you cause to other vehicles or people.
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving. In Texas, not all hire locations are required to include state-minimum liability by default, so confirm what is included in your Avis agreement in San Antonio.
- Personal Accident Insurance (PAI): covers your own injuries and those of passengers.
Before accepting or declining any protection at the San Antonio Avis counter, check your booking confirmation to see what protections are already included in your rate. If you have personal auto insurance or credit card coverage that extends to hire cars, verify the terms before your trip. All named drivers on the Avis agreement in San Antonio must be listed for cover to apply.
Can I do a one-way hire with Avis in San Antonio and return the car in another city?
Yes, one-way hires with Avis are possible from San Antonio, allowing you to pick up in San Antonio and return the vehicle in a different city such as Houston, Austin, or Dallas. However, a drop-off fee typically applies and varies based on the route, distance, vehicle class, and season.
Key things to know before booking a one-way Avis hire from San Antonio:
- The drop-off fee is shown during the booking process under the "To pay at destination" section and will also appear on your booking confirmation
- This fee cannot be prepaid and is paid directly at the Avis counter in San Antonio or at the return location
- Cross-border one-way hires, such as driving from San Antonio into Mexico, are generally restricted or not permitted; confirm with Avis before booking
- Changing your return location after booking may reprice the hire and recalculate the drop-off fee
If a drop-off fee appears at the Avis counter in San Antonio that was not disclosed on your booking confirmation, keep all paperwork and contact Hola Car Rentals support, as the No Extra Charges© guarantee may apply after verification.
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