VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Avis in Gaspé include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car hire companies in Gaspé, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no excess (applies only to certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Gaspé.
Will I face unexpected charges at the Avis counter in Gaspé when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Gaspé are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Gaspé charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Avis counter at Gaspé Airport (YGP)?
The Avis counter at Gaspé Airport (YGP) is located inside the main terminal building at 60 Rue de l'Aéroport, Gaspé, QC. There is no shuttle or consolidated hire centre at this small regional airport.
After collecting your baggage, proceed to the Avis desk inside the terminal to complete your paperwork. Staff will then direct you to the designated vehicle lot, which is a short walk from the terminal exit. The entire process from baggage claim to driving away typically takes around 15 to 30 minutes.
Counter hours at the Gaspé Airport Avis location are limited, so plan your arrival accordingly:
- Monday to Friday: 08:00 to 12:00
- Saturday: 11:00 to 18:00
- Sunday: closed
If your flight arrives outside these hours, contact the Avis desk in advance to confirm whether after-hours arrangements are available. No after-hours key drop details are specified for this location.
What documents do I need to pick up my Avis hire car in Gaspé?
To collect your Avis hire car in Gaspé, you must present the following physical documents at the counter:
- A valid, original driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the physical card, for the authorisation hold
- A valid passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or travel tickets
If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory. For other non-English licences, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.
Digital documents are not accepted at the Avis counter in Gaspé. All documents must be physical originals. Debit and prepaid cards are not accepted for the authorisation hold.
What is the security deposit for an Avis hire in Gaspé?
When picking up your Avis hire in Gaspé, a temporary authorisation hold will be placed on your credit card at the counter. This is not a charge but reduces your available credit until it is released after you return the vehicle.
For Canada, typical holds range from GBP 300 to GBP 500, though some Avis locations may require a minimum authorisation of approximately GBP 750 depending on the vehicle class and location policies.
To prepare:
- Bring a physical major credit card with your name printed on the card
- Ensure sufficient available credit to cover the hold plus any expected charges
- Notify your bank of international or in-person transactions to prevent fraud blocks
- Bring a backup credit card in case your primary card is declined
Debit cards and prepaid cards are not accepted for the deposit at the Avis counter in Gaspé. After you return the vehicle, the hold is released, but your bank may take up to 15 working days to reflect this on your statement.
Are there toll roads near Gaspé and how does Avis handle them?
Quebec operates cashless toll roads, meaning there are no cash payment booths. Tolls must be paid electronically or online.
When renting with Avis in Gaspé, you are automatically enrolled in the Avis e-Toll service programme upon pickup. Under this programme:
- A flat fee of US$17.00 plus applicable GST/HST is charged per hire
- Actual toll amounts and any video tolls are billed at the maximum prevailing rates set by the toll authority
- Charges may take 4 to 8 weeks after your hire to appear on your billing account
Route 132, the main coastal highway around the Gaspé Peninsula, is the road most renters use. If you drive towards other Quebec regions, additional toll roads or bridges may be encountered.
All bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire. To claim, email [email protected] within 30 days of returning the vehicle, attaching your hire agreement and toll receipts or invoices.
Can I do a one-way Avis hire from Gaspé and drop off in another Quebec city?
Yes, one-way hires from Gaspé are possible with Avis, allowing you to drop off the vehicle in another Quebec city such as Rimouski or Quebec City without backtracking along Route 132 and the St. Lawrence River south shore.
A drop-off fee may apply depending on the route, vehicle class, and season. This fee is set by Avis and will be shown during the booking process under the "To pay at destination" section of your confirmation. It cannot be prepaid.
Key things to know before booking a one-way from Gaspé:
- Review the drop-off fee on the booking details page before confirming
- Cross-border one-ways (for example, Canada to the United States) may be restricted or carry higher fees
- Changing your drop-off location after booking may reprice the hire and recalculate the fee
- If the Avis counter charges a different fee than shown on your confirmation, keep all paperwork and contact support
Always confirm one-way availability and fees at the time of booking, as remote locations like Gaspé may have limited fleet repositioning options.
What driving rules on Route 132 near Gaspé should Avis renters know?
Driving around Gaspé with your Avis hire involves some road characteristics that differ significantly from urban or motorway driving.
Route 132 is the main highway forming a loop around the Gaspé Peninsula. Key things to be aware of:
- Route 132 is an undivided two-lane coastal road for most of its length, with tight curves, elevation changes, and no major interchanges
- The route passes through Forillon National Park without exits, so plan fuel and stops in advance
- Route 198 cuts inland through the Appalachian Mountains and is the only link to Murdochville, offering a shortcut that first-time visitors often miss
- In Gaspé town, Route 197 and Route 198 overlap with Route 132 for several kilometres, which can be confusing for navigation
- Wayman Street in Gaspé operates as a one-way uphill road (from Gaspé Boulevard to Wakeham Street), a change introduced for traffic flow and snow removal
Winter driving in the Gaspé region requires extra caution. Snow removal operations influence local one-way rules, and mountain grades on Route 198 demand careful speed management. Avis vehicles rented in Gaspé are subject to standard Quebec driving laws, including posted speed limits and mandatory winter tyre requirements during the winter season.
Can I add an additional driver to my Avis hire in Gaspé?
Yes, you can add an additional driver to your Avis hire in Gaspé, either as part of your rate or by paying a fee at the counter.
For Avis in Gaspé, the additional driver fee is US$13 per hire day plus taxes, with a maximum charge of US$65 plus taxes, when not included in your rate. Check your booking confirmation to see if an additional driver is already included at no extra cost.
Requirements for adding a driver at the Avis counter in Gaspé:
- The additional driver must be present at pickup with a valid driver’s licence
- For Avis, the additional driver must be at least 25 years old
- If the additional driver’s licence is not in English or uses a non-Latin alphabet, an International Driving Permit is required
- Both the main driver and the additional driver must sign the hire agreement
Only drivers named on the Avis hire agreement in Gaspé are covered by protections such as CDW/LDW and liability cover. Anyone who drives the vehicle without being listed on the contract may void those protections entirely.
What travel assistance is included with my Avis booking in Gaspé?
Most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, and this applies to your Avis hire in Gaspé as well. Given that Gaspé is a remote peninsula destination with limited services along Route 132 and Route 198, having this coverage is especially relevant.
Core benefits typically included are:
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in case of a road accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
This cover does not include damage to the Avis hire vehicle (that is handled by CDW/LDW) or third-party liability (handled by LIS/ALI/SLI).
To reach assistance 24 hours a day from Gaspé or anywhere on the peninsula, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this benefit applies only to non-North American customers. Canadian and US residents do not qualify for this travel assistance cover.
What fuel policy applies to Avis hires in Gaspé?
Avis hires in Gaspé follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Because Gaspé is a remote destination with limited fuel stations along Route 132 and Route 198, plan your refuelling carefully before returning the vehicle to the Avis lot at Gaspé Airport.
Steps to avoid fuel charges:
- At pickup, confirm the starting fuel level is recorded on the Avis hire agreement and matches the dashboard gauge
- Take a photo of the dashboard showing the full tank at pickup
- Refuel within approximately 15 km of the return location before dropping off
- Keep your final fuel receipt showing the date, time, and station address
- For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge
If you return the Avis vehicle in Gaspé below the recorded starting level, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the retail pump price, plus a refuelling service fee.
What insurance options are available for my Avis hire in Gaspé?
When renting with Avis in Gaspé, two main types of cover are relevant to understand before you arrive at the counter.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Avis hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving. In Canada, provincial law requires every vehicle to carry third-party liability, so a statutory minimum is included by default when you rent through Hola Car Rentals. You can purchase higher supplemental limits if desired.
Common exclusions to be aware of for your Gaspé Avis hire:
- Tires, undercarriage, and roof damage are often excluded from CDW/LDW unless a specific add-on is purchased
- Driving on unpaved or restricted roads may void cover
- Only drivers named on the Avis agreement are covered
Review your booking confirmation to confirm which coverages are included in your rate before arriving in Gaspé.
What are the Avis counter hours at Gaspé Airport and what happens if my flight is delayed?
The Avis counter at Gaspé Airport (YGP) operates on limited hours, which is important to plan around given the remote location of Gaspé.
- Monday to Friday: 08:00 to 12:00
- Saturday: 11:00 to 18:00
- Sunday: closed
If your flight to Gaspé is delayed, Avis will generally hold your reservation for up to 24 hours from the original pickup time, provided you arrive during counter operating hours. If the delay pushes your arrival outside those hours, you may not be able to collect the vehicle that day.
If your delay is less than 24 hours, no action is typically required, but confirm your arrival falls within the Avis counter's open hours. If your delay exceeds 24 hours, contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312 or email [email protected] as soon as possible to explore options. Changes are not guaranteed but the team will assist where possible.
Given the limited Sunday and after-hours availability at the Gaspé Avis location, booking a pickup time well within the counter's open window is strongly recommended.
Is a credit card required to rent from Avis in Gaspé?
Yes, a major credit card in the main driver’s name with the driver’s name printed on the physical card is required to rent from Avis in Gaspé. The card is used to place a temporary security deposit hold at the counter.
Debit cards and prepaid cards are not accepted for the deposit hold at the Avis counter in Gaspé. Digital wallets, virtual cards, and single-use card numbers are also not accepted.
Tips to avoid issues at the Avis counter in Gaspé:
- Ensure the name on your credit card matches the name on your driver’s licence and hire agreement
- Notify your bank of travel to Canada to prevent fraud blocks on in-person transactions
- Confirm your card has sufficient available credit to cover the deposit hold (typically GBP 300 to GBP 500 for standard vehicles in Canada)
- Bring a backup credit card in your name in case your primary card is declined
Even if you prepaid your booking online, you are still required to present a physical credit card at the Avis counter in Gaspé for the security hold. The hold is released after you return the vehicle, though your bank may take up to 15 working days to reflect this.
How does the Avis hire return process work at Gaspé Airport?
Returning your Avis hire at Gaspé Airport (YGP) is straightforward given the small size of the facility. The return lot is located at 60 Rue de l'Aéroport, the same address as the terminal, so there is no separate return centre or shuttle required.
Steps for a smooth Avis return in Gaspé:
- Refuel the vehicle within approximately 15 km of the airport before arriving, as fuel stations in the Gaspé area may be limited close to the terminal
- Take a photo of the fuel gauge showing a full tank before leaving the vehicle
- Park in the designated Avis return lot adjacent to the terminal
- Return the keys to the Avis counter inside the terminal during operating hours
- Request a final receipt or confirmation of return from the agent
The standard grace period for returns is 30 minutes beyond your scheduled return time. Returning the Avis vehicle in Gaspé later than 30 minutes past the agreed time may result in additional hourly or daily charges plus a late fee.
After-hours key drop procedures for the Avis location in Gaspé are not confirmed in available information, so if you anticipate a late return, contact the Avis desk in Gaspé directly before your hire begins to confirm what arrangements are available.
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