Avis Car Hire
in Boston

Hola Car Rentals is the only premium partner of the top car hire brands operating in Boston, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Boston.

No. With Hola Car Rentals, all costs and charges for your booking in Boston are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Boston charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Boston Logan International Airport (BOS), the Avis counter is not inside any terminal. You must take the free On-Airport Shuttle to the off-site Rental Car Centre (RCC) at 15 Transportation Way, Boston, MA 02128.

• After collecting your bags, follow Ground Transportation signs to the lower level of your terminal
• Board the RCC shuttle (Routes 22, 33, or 55 depending on time of day) at the marked curb stop
• Shuttles run approximately every 5 to 6 minutes during the day; Route 55 covers early morning and late evening
• The ride from curb to the RCC takes roughly 10 to 15 minutes including the wait
• Once at the RCC, locate the Avis counter, complete check-in, and proceed to the vehicle bay (2 to 5 minutes once paperwork is done)

The Avis counter at Boston Logan operates 24 hours a day, 7 days a week, so late-night arrivals are supported. Budget at least 30 to 45 minutes from baggage claim to driving away.

Avis counter hours in Boston vary significantly depending on which location you choose.

• Boston Logan Airport (15 Transportation Way): open 24 hours a day, 7 days a week, with 24-hour drop-off available
• Government Centre (1 Centre Plaza): Monday to Friday 8AM to 6PM, Saturday to Sunday 7AM to 5PM
• Beach Street Garage (40 Beach St): Monday to Friday 8AM to 6PM, Saturday to Sunday 8AM to 4PM
• Waterfront / Harbour Park Garage (270 Atlantic Ave): Monday to Friday 8AM to 6PM, Saturday to Sunday 8AM to 4PM
• Boston Seaport (2 Seaport Lane): Monday to Friday 8AM to 6PM, Saturday to Sunday 8AM to 4PM
• Back Bay Station Garage (100 Clarendon St): Monday to Friday 8AM to 6PM, Saturday to Sunday 7AM to 5PM

If you plan an after-hours return at a downtown Boston Avis location, contact the specific branch in advance to confirm whether a key drop box is available. The airport location is the safest choice for very early or very late arrivals.

Yes, all toll roads in the Boston area are fully cashless. There are no cash booths anywhere on Massachusetts toll roads, including the Massachusetts Turnpike (I-90), the Tobin Memorial Bridge, the Sumner Tunnel, the Ted Williams Tunnel, and the Callahan Tunnel. Everything runs through the EZDriveMA system using either an E-ZPass MA transponder or Pay By Plate MA licence plate billing.

For your Avis hire in Boston, you have two main options at the counter:

• Enroll in the Avis toll programme (TollPass or similar): a daily convenience fee of approximately US$3.95 per usage day, capped at around US$19.75 per rental period, plus actual toll charges billed at standard rates
• Decline the programme: if you drive a toll road, Pay By Plate MA invoices the vehicle owner (Avis), who then bills the toll amount plus an administrative fee to your card, typically 4 to 6 weeks after the hire ends

Note that E-ZPass MA offers lower toll rates than out-of-state E-ZPass or plate billing. For example, a full-length Mass Pike trip can cost around US$7.45 with E-ZPass MA versus US$9.35 with an out-of-state transponder. Review your Avis hire agreement carefully before deciding whether to enrol in the toll programme.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Avis hire in Boston.

Boston-area toll roads such as the Massachusetts Turnpike (I-90), the Ted Williams Tunnel, and the Sumner Tunnel are fully cashless and charges can add up quickly, making this benefit especially useful.

To claim your cashback after returning the vehicle:

• Email [email protected] within 30 days of returning the car
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
• Attach your Hola Car Rentals confirmation, the Avis hire agreement, and a toll receipt or statement showing charges paid during the hire period

The refund is calculated as the lesser of your actual toll costs or 5% of your booking total. For example, if your booking total is US$500, the cap is US$25. If you paid US$18 in Boston-area tolls, you receive US$18 back. Refunds are issued to your original payment method within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.

To collect your Avis hire in Boston, you must bring all of the following physical documents. Digital copies are not accepted at the counter.

• Valid driver’s licence (original, unexpired, physical card) in the main driver’s name
• International Driving Permit (IDP) if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. An IDP is also recommended if your licence is not in English and not issued by an EU/EEA country. The IDP is a translation only and must be carried alongside your original licence
• Passport or valid government-issued photo ID
• Physical major credit card with the main driver’s name printed on the card, for the authorisation hold
• Your booking confirmation
• Round-trip flight or cruise tickets (required for international visitors)

At the Avis counter in Boston, the credit card used for the deposit must be in the main driver’s name. Debit cards, prepaid cards, and virtual cards are not accepted for the authorisation hold. If your primary card is declined, a second credit card in your own name is the only alternative.

When you pick up your Avis hire in Boston, a temporary authorisation hold is placed on your credit card. This is not a charge but it reduces your available credit until the hire is closed and your bank releases the hold.

For Avis hires in the United States, including Boston, the typical hold is approximately US$300 to US$400 for standard vehicle classes. The exact amount can be higher for premium or specialised vehicles and may also vary by season or specific location.

A few important points to keep in mind:

• The hold must be placed on a physical major credit card with the driver’s name printed on the card. Debit, prepaid, and virtual cards are not accepted
• Make sure your card has enough available credit to cover the hold plus any expected charges
• After you return the vehicle, Avis releases the hold, but your bank controls when it reappears in your available balance. This can take up to 15 working days
• Notify your bank of your travel plans to avoid fraud blocks on the in-person authorisation

If you are unsure of the exact hold amount for your specific Boston Avis location or vehicle class, ask the counter agent before they swipe your card.

An International Driving Permit (IDP) is mandatory for your Avis hire in Boston if your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. In that case, you must carry both your original licence and the IDP at all times.

If your licence is in English or uses the Latin alphabet, an IDP is not strictly required in Massachusetts, but it is still recommended if your licence is not issued by an EU/EEA country, as individual Avis counter agents may request one.

Key points to remember:

• The IDP is a translation document only. It is not a standalone licence and will not be accepted without your original licence
• Obtain your IDP in your home country before travelling. US-based issuers such as AAA do not issue IDPs to non-US licence holders
• All documents presented at the Avis counter in Boston must be physical originals. Digital versions are not accepted

If you are unsure whether your licence qualifies, obtain an IDP before your trip to avoid any issues at the Boston counter.

Yes, drivers under 25 years old are subject to a young-renter surcharge when picking up an Avis hire in Boston. In Massachusetts, the minimum age to hire is 21, and drivers aged 21 to 24 pay an additional daily fee on top of the base hire rate.

For Avis in Boston, the young-renter surcharge is US$13 per hire day plus applicable taxes, with a maximum cap of US$65 plus taxes for the hire period.

Additional restrictions that apply to under-25 renters at Avis in Boston:

• Many vehicle classes are restricted to drivers 25 and older, including full-size sedans, SUVs, minivans, convertibles, luxury, and premium vehicles
• Drivers aged 21 to 24 are generally limited to economy, compact, intermediate, and compact SUV categories

One exception: if you are a traveller from Latin America or the Caribbean aged 21 to 24, certain Hola Car Rentals rates with Avis in Boston may waive the underage fee for the main driver. This waiver must appear explicitly on your booking confirmation to be valid at the counter. Check your confirmation or contact Hola Car Rentals support to verify eligibility before your Boston pickup.

Most bookings made through Hola Car Rentals for an Avis hire in Boston include travel assistance cover provided by Terrawind Global Protection. This benefit is available to non-North American customers. Residents of the United States and Canada do not qualify.

If you are eligible, the cover typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of a road accident during your Boston hire
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This is particularly useful if you experience a medical emergency or accident while driving in the Boston area, including on highways such as I-90 or the tunnels connecting the airport to the city.

To use the assistance, contact Terrawind 24 hours a day, 7 days a week:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Pre-existing medical conditions are not covered. Always check your specific booking confirmation for the exact terms and cover limits that apply to your Avis hire in Boston.

Yes, you can add an additional driver to your Avis hire in Boston, but the process must be completed in person at the counter at the time of pickup.

Steps to add an additional driver at the Avis counter in Boston:

• The additional driver must be physically present at pickup with a valid driver’s licence (and IDP if required)
• Ask the Avis agent to add them to the hire agreement before signing
• Both the main driver and the additional driver must sign the agreement
• Verify the additional driver’s name appears on your printed contract before leaving

Regarding fees for Avis in Boston: the additional driver fee is US$13 per hire day plus taxes, with a maximum charge of US$65 plus taxes. However, if your Hola Car Rentals confirmation explicitly states that an additional driver is included at no charge, no fee should be applied.

Important age rule for Avis in Boston: additional drivers must generally be at least 25 years old. Drivers aged 21 to 24 may be denied or charged the young-renter surcharge as an additional driver, even if the main driver qualifies for an underage fee waiver. Only named drivers on the Avis agreement are covered by the hire protections.

Yes, one-way hires with Avis in Boston are possible, but a drop-off fee may apply depending on your return location.

How one-way fees work for Avis hires starting in Boston:

• Returning to a different Avis location within the Boston metro area (for example, from the airport to a downtown Boston location) may not incur a drop-off fee
• Returning to a different city or state will typically trigger a one-way drop-off fee, which varies by route, distance, vehicle class, and season
• Cross-border one-ways (for example, Boston to Canada) may be restricted or carry significantly higher fees

The drop-off fee is always shown during the booking process on the Hola Car Rentals website under the details page for the rate you select, listed in the section labelled as charges due at destination. It cannot be prepaid and is paid directly to Avis at the counter.

If you need to change your return location after booking your Boston Avis hire, be aware that the route will be re-priced and the drop-off fee may change. Contact Hola Car Rentals support before making any mid-hire changes to understand the cost impact.

Avis hires in Boston follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for a smooth fuel return in Boston:

• At pickup, check the fuel gauge with the Avis agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the return location before heading to the Avis counter or Rental Car Centre at 15 Transportation Way (for airport returns)
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns at Boston Logan, leave the receipt in the key envelope and keep a photo of the full gauge

If you return the Avis vehicle in Boston with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. Returning the car full is always the most cost-effective option.

The insurance and protection options included in your Avis hire in Boston depend on the rate plan you selected when booking through Hola Car Rentals. Always check your booking confirmation for the exact coverages listed.

Common coverages available for Avis hires in Boston:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Avis vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero excess. CDW/LDW does not cover damage to other vehicles or injuries to third parties
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Avis hire in Boston. In Massachusetts, minimum liability cover is required by state law, but the limits may be low. Adding supplemental liability up to US$300,000 is strongly recommended

CDW/LDW and LIS/ALI/SLI are separate protections. Pairing both gives you the most complete cover for your Boston hire.

Common exclusions to be aware of:

• Tires, undercarriage, and roof damage are often not covered by standard CDW/LDW
• Prohibited use such as off-road driving or driving under the influence voids cover
• Only drivers named on the Avis hire agreement are covered