Alamo Car Rental in Hawaii

Hola Car Rentals is the only premium partner of the top car rental brands operating in Hawaii, including Alamo, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Alamo rental experience and peace of mind throughout your trip in Hawaii.

No. With Hola Car Rentals, all costs and charges for your Alamo booking in Hawaii are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Alamo counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Alamo counter in Hawaii charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Alamo to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

When picking up your Alamo rental at Daniel K. Inouye International Airport (HNL) in Hawaii, the counter is not inside the terminal. All Alamo vehicles are located at the centralized Rental Car Center at 300 Rodgers Boulevard, and you must take a shuttle or walk there depending on your terminal.

• From Terminal 1 (baggage claims 1 to 11): exit baggage claim, follow the blue Rental Car Center Shuttle signs to the center median, and board the shuttle.
• From Terminal 2, baggage claims 16 to 20 (International Arrivals): exit baggage claim, cross to the center median, and use shuttle stops at baggage claims 18 and 20.
• From Terminal 2, baggage claims 21 to 31: exit the building, follow blue Rental Car Facility signs, and cross at Baggage Claim Crosswalk 26 or 31.

Once at the Rental Car Center, proceed to the Alamo counter on the 2nd floor. The Hawaii location operates daily from 5:00 AM to 11:00 PM. To save time, Alamo offers touch-screen kiosks for instant rental agreements, or you can activate Accelerated Check-in online before your arrival by providing your driver's license and contact information.

To collect your Alamo rental in Hawaii, you must present a set of physical documents at the counter. Digital copies are not accepted.

• A valid, unexpired driver's license with a photograph. If your license uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic, etc.), an International Driving Permit (IDP) is required. For licenses in English or other Latin-alphabet languages, an IDP is recommended but not mandatory.
• A major credit card in the main driver's name, with the driver's name printed on the physical card, for the security deposit hold.
• A valid passport or government-issued photo ID (recommended for all visitors arriving in Hawaii from abroad).
• Your booking confirmation or printed voucher if required by your rate.
• Round-trip flight or cruise tickets may be requested.

All drivers must be at least 21 years old to rent with Alamo in Hawaii. The IDP is a translation document only and cannot replace your original license. Always carry both together.

No, Hawaii has no toll roads, tolled bridges, or tolled tunnels. There are no electronic toll systems, cashless toll lanes, or congestion charges anywhere in Hawaii, so your Alamo rental will not incur any toll charges during your time on the islands.

This also means that toll transponder programs offered by Alamo at other U.S. locations are not relevant for driving in Hawaii. You will not be billed for toll pass enrollment or per-use toll fees during a standard Hawaii rental.

If your itinerary includes driving in other U.S. states before or after your Hawaii trip, toll rules for those states would apply separately. Hawaii itself remains toll-free for all Alamo renters.

Yes, Tolls Cashback is included on all Hola Car Rentals bookings, including Alamo rentals in Hawaii. Because Hawaii has no toll roads, this benefit is most relevant if your trip involves driving in other U.S. states where tolls apply, such as California or Texas, in connection with your overall travel.

The cashback reimburses the lesser of the total tolls you paid or up to 5% of your Hola Car Rentals booking total. For example, if your booking total is US$500, the cap is US$25.

To claim your cashback after returning your Alamo vehicle in Hawaii:

• Email [email protected] within 30 days of vehicle return.
• Include your Hola Car Rentals reservation confirmation, a copy of the rental agreement signed at the Alamo counter, and a receipt or statement showing toll charges paid.
• Use the subject line: Tolls Cashback, followed by your reservation number.

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions are not accepted.

When you pick up your Alamo rental in Hawaii, a temporary authorization hold is placed on your credit card. This is not a charge but it reduces your available credit until the rental is closed and your bank releases the hold.

For Alamo in the United States, including Hawaii, the typical hold is approximately US$300 to US$400 for standard vehicle classes. Premium or specialty vehicles may carry a higher hold. The exact amount is set by the Alamo counter and local policy, so the figure can vary.

• Only a major credit card in the main driver's name, with the driver's name printed on the physical card, is accepted for the deposit.
• Debit cards, prepaid cards, and virtual cards are not accepted.
• Even if you prepaid your booking, you must still present a physical credit card at the Alamo counter in Hawaii.

After you return the vehicle, the hold is released. Your bank controls how quickly it appears back on your available credit, which can take up to 15 business days. Bring a backup credit card in case your primary card is declined.

Yes, you can add an additional driver to your Alamo rental in Hawaii, but the driver must be present at the Alamo counter at the time of pickup with a valid driver's license.

When the additional driver is not included in your Hola Car Rentals rate, Alamo charges US$15 per day for each extra driver in Hawaii. Check your booking confirmation to see whether an additional driver is already included in your rate.

• The additional driver must meet the same minimum age requirement (21 years old) and document requirements as the main driver.
• If the additional driver's license uses a non-Latin alphabet, an International Driving Permit is also required.
• Only drivers listed on the Alamo rental agreement are covered by protections such as CDW/LDW. Anyone not named on the contract who drives the vehicle may void coverage.

Both the main driver and the additional driver must sign the rental agreement at the Alamo counter in Hawaii. If you need to add a driver after pickup, visit an Alamo branch to update the contract.

The minimum age to rent with Alamo in Hawaii is 21 years old. Renters between 21 and 24 years old are subject to a young-renter surcharge in addition to the base rental rate.

Renters aged 25 and older are not charged an underage fee. For drivers under 25 renting with Alamo in Hawaii, the following also applies:

• A daily young-renter surcharge is added at the Alamo counter and is not included in your prepaid rate.
• Certain vehicle classes are restricted to renters aged 25 and older, including full-size vehicles, SUVs, minivans, convertibles, luxury, and premium categories. Economy, compact, and intermediate classes are generally available.
• All standard document and credit card requirements still apply regardless of age.

Hawaii does not have the same state-law exceptions as New York or Michigan, so the standard Alamo age policy applies. If you are between 21 and 24, Budget for the daily surcharge when comparing total rental costs in Hawaii.

When renting with Alamo in Hawaii, two main types of coverage are worth understanding before you arrive at the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Alamo rental vehicle itself, including collision, theft, and vandalism. A deductible may apply unless your confirmation shows zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the Alamo rental in Hawaii. Some U.S. states require a minimum level of liability, but not all do. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary coverage (up to US$300,000) to your Hawaii rental.

• CDW/LDW covers the Alamo vehicle only.
• LIS/ALI/SLI covers third parties, not the rental car.
• Neither covers your personal belongings or your own injuries.

Check your Hola Car Rentals booking confirmation to see which coverages are already included in your Hawaii rate before deciding what to add at the Alamo counter.

Yes, most Hola Car Rentals bookings, including Alamo rentals in Hawaii, include Travel Assistance provided by Terrawind Global Protection. This benefit is particularly useful in Hawaii, where you may be driving in remote areas of the Big Island, Maui, or Kauai far from urban medical facilities.

Coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers.
• Legal assistance in the event of a road accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

This benefit does not apply to residents of the United States or Canada. If you are visiting Hawaii from outside North America and renting with Alamo, this coverage is active for the duration of your trip as shown on your Hola Car Rentals confirmation.

To use Travel Assistance, contact Terrawind 24 hours a day at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready. Always contact them before incurring medical expenses where prior authorization is required.

Alamo rentals in Hawaii follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

• At pickup, check the fuel gauge with the Alamo agent and confirm the starting level is recorded on the rental agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Alamo lot in Hawaii.
• Refuel within approximately 10 miles or 15 kilometers of the return location so the gauge does not drop before you arrive.
• Keep your final fuel receipt showing the date, time, and station address.

If you return the Alamo vehicle in Hawaii without a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee. For after-hours returns at Honolulu Airport, place the fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone.

Ask the Alamo agent at pickup to recommend the nearest gas stations to the return location in Hawaii so you can plan your last refuel stop.

The Alamo counter at Honolulu Airport (HNL) in Hawaii operates daily from 5:00 AM to 11:00 PM. If you need to return your vehicle outside those hours, Alamo provides a dedicated after-hours drop-off process.

• Pull into the Alamo return lane at the Rental Car Center on Rodgers Boulevard.
• Lock the vehicle and remove all personal belongings.
• Place the rental keys in the key drop box located on the side of the Return Booth.

Before an after-hours return in Hawaii, refuel near the airport so the tank is full when you drop off. Keep a photo of the fuel gauge and your receipt. If your rate uses Full-to-Full policy, this documentation protects you if a fuel charge appears after the rental closes.

Note that your liability for the vehicle continues until Alamo formally checks it in during operating hours. If you have concerns about pre-existing damage, photograph the vehicle thoroughly before leaving the Alamo lot after your after-hours drop.

Yes, a valid foreign driver's license is generally accepted at the Alamo counter in Hawaii, provided it meets specific requirements.

• The license must be valid, unexpired, and include a photograph.
• If your license is written in English or uses Latin-alphabet characters (such as German, Spanish, or French), an International Driving Permit is recommended but not required.
• If your license uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic, etc.), an International Driving Permit is required, or you must provide a professional, typewritten translation.
• You may also be asked to present a valid passport as additional government-issued identification.
• If you hold a Mexican driver's license, you may need to present a valid Mexican voter registration card plus inbound and outbound travel documentation.

The IDP is a translation document only and cannot be used as a standalone license at the Alamo counter in Hawaii. Always carry your original home-country license alongside the IDP. All documents must be physical originals; digital copies are not accepted.

Yes, Alamo operates rental locations on multiple islands throughout Hawaii, not just at Honolulu Airport (HNL).

• Kahului Airport (OGG) on Maui
• Kona International Airport (KOA) on Hawaii Island
• Lihue Airport (LIH) on Kauai
• Hilo International Airport (ITO) on Hawaii Island
• Molokai Airport (MKK)

In addition to airport locations, Alamo also has city and resort locations in Hawaii, including Waikiki, Kapolei near the Disney Aulani Resort, Kihei and Kaanapali on Maui, Kailua-Kona and Waikoloa on Hawaii Island, and Koloa and Princeville on Kauai.

Because each island in Hawaii is a separate destination, a one-way rental between islands is generally not possible by road. You would need to book a separate Alamo reservation for each island you plan to drive on. Check your booking confirmation for the specific pickup address and counter hours at your chosen Hawaii location, as operating hours may differ from the Honolulu Airport schedule.