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Frequently Asked Questions

What is the minimum age to rent a car with Hola Car Rentals in Boston?

At Hola Car Rentals in Boston, the standard rental age is 25–99 years. Drivers between 21 and 24 years old can rent a car but a mandatory Young Driver surcharge will apply. This fee is added to your total and paid at the rental desk. Drivers under 21 cannot rent a vehicle with us in Boston.

Do young drivers (21–24) pay an extra fee in Boston?

Yes. At Hola Car Rentals in Boston, drivers aged 21–24 can rent most vehicle categories but must pay a Young Driver surcharge per day. The exact fee is shown in your quote and voucher and is paid at the counter when you pick up the car.

What documents do I need to rent a car in Boston with Hola Car Rentals?

For rentals in Boston, the main driver must present: (1) a valid original driver’s license, (2) a valid government-issued ID or passport, and (3) a non‑prepaid credit card in the main driver’s name for the security deposit. If your driver’s license is not in the Roman alphabet, you must also present a valid International Driving Permit alongside your license.

Do I need an International Driving Permit to rent a car in Boston?

At Hola Car Rentals in Boston, an International Driving Permit (IDP) is required if your driver’s license is not in the Roman alphabet. You must carry both your original license and the IDP. If your license is already in the Roman alphabet and issued in your country of residence, an IDP is generally not required.

What payment methods does Hola Car Rentals accept in Boston?

For Boston rentals, Hola Car Rentals requires a valid, non‑prepaid credit card in the main driver’s name for the deposit and payment at the desk. Commonly accepted cards include American Express, Visa, MasterCard, Diners Club, and Discover, as long as they are not prepaid. Debit cards are generally not accepted unless your booking confirmation explicitly states that debit cards are allowed.

Can I rent a car in Boston with a debit card?

In Boston, Hola Car Rentals usually does not accept debit cards for the deposit or main payment. A non‑prepaid credit card in the main driver’s name is required. If your specific deal allows debit card use, this exception will be clearly stated on your voucher; otherwise, you should plan to present a qualifying credit card at pickup.

Where is the Hola Car Rentals desk at Boston Logan International Airport?

At Boston Logan International Airport, Hola Car Rentals operates from the airport’s car rental center. After you land, follow the airport signs to the rental car center, then proceed to the Hola Car Rentals desk to complete your paperwork, present your documents and credit card, and collect your keys.

Is there a shuttle from Boston Logan Airport to the Hola Car Rentals location?

Yes. At Boston Logan, a free airport shuttle connects the terminals to the consolidated rental car center where the Hola Car Rentals desk is located. Follow airport signage to the rental car shuttle pick‑up area; once at the car rental center, proceed to the Hola Car Rentals counter.

What are Hola Car Rentals’ operating hours at Boston Logan Airport?

Our Boston Logan Airport location operates 24 hours a day, 7 days a week. This allows you to pick up and return your vehicle at any time, including late-night and early-morning flights. Always check your voucher for any temporary schedule changes during holidays or special events.

Are there Hola Car Rentals locations in Boston besides the airport?

Yes. In addition to our Boston Logan Airport office, Hola Car Rentals also operates an additional location in the Boston area. When searching online, you can select Boston Logan Airport or the nearby city location as your pick‑up and drop‑off point, depending on your travel plans and opening hours.

What is the fuel policy for Hola Car Rentals in Boston?

In Boston, Hola Car Rentals generally applies a full‑to‑full fuel policy: you receive the car with a full tank and must return it full. If the tank is not full at return, a refueling or fuel service charge will apply. Because some offers may use different fuel terms, always follow the fuel policy printed on your voucher and rental agreement.

Is mileage unlimited with Hola Car Rentals in Boston?

Most Hola Car Rentals offers in Boston include unlimited mileage, allowing you to drive as much as you like without extra per‑mile fees. However, some specific deals or vehicle classes may have mileage caps. Always review your quote and voucher to confirm whether unlimited mileage is included for your selected car.

What types of cars can I rent in Boston with Hola Car Rentals?

At our Boston locations, Hola Car Rentals offers a wide range of vehicles, including Economy, Compact, Standard, Intermediate, Fullsize, SUVs, Minivans, Vans, Pickup trucks, Luxury cars, and Convertibles. Medium and standard-sized cars and SUVs are among the most frequently booked categories in Boston.

Which car type is best to rent in Boston?

For Boston, many renters choose standard-sized cars or medium SUVs for comfort and luggage space. If you want to minimize cost and fuel consumption, an Economy or Compact car is a good choice. If you’re traveling with a family or group, consider an SUV or Minivan. The best choice depends on your passenger count, baggage, and driving plans around Boston and New England.

Can I book a luxury or convertible car with Hola Car Rentals in Boston?

Yes. Hola Car Rentals in Boston offers Luxury and Convertible categories, subject to availability. These vehicles can be reserved online by selecting the desired class during booking. We recommend booking early for specialty cars, as availability is more limited than for standard categories.

What insurance is included when I rent a car in Boston?

Most Hola Car Rentals offers in Boston include basic coverage such as Collision Damage Waiver (CDW), Theft Waiver (TW), and Third Party Liability (TP). Coverage details, deductibles, and any exclusions are specified in your quote and voucher. Always review these terms before confirming your booking.

Can I buy additional insurance at pickup in Boston?

Yes. At our Boston locations, you can usually purchase optional coverage at the counter, such as Excess protection, Personal Accident or Personal Effects coverage, and Additional Liability coverage. Availability and cost depend on the vehicle and the specific offer. The rental staff will explain your options at pickup.

How do deposits and credit card holds work in Boston?

At Hola Car Rentals in Boston, a security deposit is blocked on the main driver’s non‑prepaid credit card at pickup. The amount depends on the vehicle class and insurance selected. The deposit is not charged if the car is returned on time in the agreed condition; the hold is released by your bank according to its processing times.

Can I add an additional driver to my Boston rental?

Yes. Additional drivers can be added at Hola Car Rentals in Boston. Each additional driver must meet the same age and license requirements as the main driver and present a valid driver’s license. A daily fee usually applies for each extra driver, unless your specific deal includes a free additional driver, which will be indicated in your booking details.

What is the cost for an additional driver in Boston?

In Boston, Hola Car Rentals charges a daily fee for each additional driver. The exact amount is listed in the price breakdown for your offer and is paid at the rental desk. Some promotions may include one free additional driver; this will be clearly marked in your quote if applicable.

Are child seats available with Hola Car Rentals in Boston?

Yes. Hola Car Rentals in Boston offers infant seats, child seats, and booster seats as optional extras. All children under 8 must travel in an appropriate child restraint according to local law. Child seats are charged per day, and infant, child, and booster seats are typically priced at the same daily rate. We recommend reserving seats in advance during booking.

Can I rent a GPS navigation system in Boston?

Yes. GPS navigation units can be requested as an extra with Hola Car Rentals in Boston. You can add GPS during the online booking process or request it at the counter, subject to availability. The GPS fee is paid locally in the rental currency and is charged per day of rental.

How do I pick up my car at Boston Logan Airport with Hola Car Rentals?

After you arrive and reach the rental car center at Boston Logan, go to the Hola Car Rentals desk with your voucher, driver’s license, ID or passport, and credit card. You’ll complete the rental contract, choose any additional services or insurance, and then be directed to your vehicle in the designated parking area. Inspect the car and note any existing damage before driving away.

How do I return my rental car at Boston Logan Airport?

To return your Hola Car Rentals vehicle at Boston Logan, follow airport signs for “Rental Car Return” or “Car Rental Center.” Once at the center, follow signs to the Hola Car Rentals return area, park in the indicated bay, and hand your keys to a staff member. They will check fuel level and condition and close your contract. The exact return address and instructions are listed on your rental agreement.

Can I return my Boston rental car after hours?

At Hola Car Rentals in Boston, after‑hours return is usually possible, especially at Boston Logan. In that case, you park in the designated return area, lock the vehicle, and place the keys and completed contract in the Hola Car Rentals drop box. Because procedures can vary, always check the return instructions on your rental agreement or confirm with the branch in advance.

Can I rent a car in Boston and return it to a different city?

Yes. Hola Car Rentals in Boston offers one‑way rentals to many destinations, including other U.S. cities and some locations in Canada, depending on the specific offer. One‑way fees may apply and will be included in your total price if allowed. Always check one‑way availability and any additional charges before confirming your booking.

Can I drive my Boston rental car to Canada?

Some Hola Car Rentals offers in Boston allow cross‑border travel to Canadian cities and may even permit one‑way returns into Canada. Conditions, availability, and any extra fees depend on the supplier behind your specific offer. You must check the cross‑border terms in your rental conditions and voucher before traveling to Canada.

Is it possible to rent a car in Boston and return it at another airport like JFK or Portland (PWM)?

Yes. At Hola Car Rentals in Boston, many deals allow one‑way rentals to airports such as New York JFK or Portland International Jetport (PWM). These are usually priced as special one‑way offers with any applicable drop‑off fees included in the total rental cost displayed at booking.

What is Hola Car Rentals’ cancellation policy for Boston reservations?

For Boston bookings, Hola Car Rentals typically offers two options. If you choose a pay‑later rate, you can usually cancel without a fee up to a set time before pickup. For prepaid rates, a cancellation fee may apply, and a no‑show without prior notice can result in additional charges. Some offers also provide free cancellation up to 48 hours before pickup. Always check the specific cancellation terms on your confirmation.

How can I avoid unexpected fees when renting a car in Boston?

To avoid surprises with Hola Car Rentals in Boston, book early, read your rental conditions carefully, and verify what is included in your rate (insurance, mileage, taxes, airport fees, and one‑way fees). Check the fuel policy on your contract, confirm young or senior driver surcharges if applicable, and examine the car for existing damage at pickup, taking photos. Return the car on time, with the correct fuel level, and keep your final receipt.

How far in advance should I book a rental car in Boston?

We recommend booking your Hola Car Rentals vehicle in Boston as early as possible, especially for peak travel periods, weekends, or popular categories like SUVs and Minivans. Early booking improves availability and often results in lower daily rates compared with last‑minute reservations at the airport.

Are there long-term or monthly car rental options in Boston?

Yes. Hola Car Rentals in Boston offers both short‑term (daily and weekly) and long‑term (multi‑week or monthly) rental options. Generally, longer rentals have a lower average daily cost than short ones. When searching online, select your full rental period to see available long‑term offers and pricing.

What should I do if my flight to Boston is delayed and I will pick up the car late?

If you expect a significant delay, contact the Hola Car Rentals Boston office as soon as you can to update your arrival time and confirm that your reservation will be held. Providing your flight number during booking can also help the station monitor delays. This reduces the risk of your reservation being treated as a no‑show.

Can I modify my pick-up or drop-off time for a Boston rental?

Yes. Changes to pick‑up or drop‑off times are usually possible with Hola Car Rentals in Boston, but they are subject to availability and may affect your rate. You should request any modifications before your scheduled pickup. Check your booking conditions for any change fees that may apply, especially on prepaid rates.

Are there special tips for renting a car at Boston Logan Airport?

For a smooth Boston Logan experience with Hola Car Rentals, we recommend booking early, completing any available online pre‑registration before you travel, and choosing a pay‑later option if you want maximum flexibility. After landing, proceed directly to the rental car center, have your documents and credit card ready, and verify your fuel policy, mileage terms, and any optional insurance offers before signing the contract.

What happens if I return my Boston rental car with less fuel than at pickup?

If your Hola Car Rentals agreement in Boston is full‑to‑full and you return the car with less fuel than received, a refueling or fuel service charge will be applied according to the rates in your rental conditions. To avoid these charges, refill the tank to the original level at a nearby gas station just before returning the vehicle.

Are senior drivers subject to additional fees in Boston?

In Boston, Hola Car Rentals generally treats drivers aged 25–99 as standard. For drivers outside this range, a surcharge may apply, similar to the Young Driver fee. Any such senior driver surcharge will be included in the total rental price shown for eligible drivers and paid at the desk. Always enter the correct driver age when booking to see accurate pricing.

Can I pre-register my details before picking up a car in Boston?

Yes. Many Hola Car Rentals offers in Boston support online pre‑registration of your driver and payment details. Completing pre‑registration before you arrive speeds up the pickup process at the counter, allowing you to get on the road more quickly. If available for your booking, you’ll receive instructions and a link after confirmation.

What should I check on the car when I pick it up in Boston?

When you pick up your Hola Car Rentals car in Boston, inspect the exterior and interior for any existing damage, such as scratches, dents, or windshield chips, and confirm that all noted damage matches the condition report. Take timestamped photos, verify the fuel level and mileage, test lights and wipers, and make sure any extras (GPS, child seats, etc.) are present and working. Report discrepancies to staff before leaving.

How can I get the cheapest car rental deal with Hola Car Rentals in Boston?

To secure the lowest price in Boston, book well in advance, be flexible with pick‑up and drop‑off times, choose Economy or Compact classes if they suit your needs, and look for deals that include unlimited mileage and required insurance. Avoid extras you don’t need, and consider pay‑later rates with free cancellation so you can rebook if you find a better offer before your trip.

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