Alamo Car Hire
in Salt Lake City

Hola Car Rentals is the only premium partner of the top car hire brands operating in Salt Lake City, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Salt Lake City.

No. With Hola Car Rentals, all costs and charges for your booking in Salt Lake City are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Salt Lake City charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Alamo counter at Salt Lake City International Airport (SLC) is located at the on-site hire car facility at 3920 West Terminal Drive, Salt Lake City, UT 84122. This is the only Alamo location serving the Salt Lake City area.

When you arrive at the terminal, follow the signs towards the hire car facility. Alamo members enrolled in the Alamo Insiders loyalty programme can use the touch-screen kiosk check-in, skip the counter queue, print their agreement, proceed directly to the lot, and show their paperwork at the exit booth. Shuttle service is available from the terminal to the facility.

The Alamo counter at Salt Lake City Airport is open daily from 06:00 to 01:00, giving you 19 hours of daily availability. There is no separate Alamo location in downtown Salt Lake City, so the airport facility is your only option when hiring with Alamo in this area.

The Alamo counter at Salt Lake City International Airport (SLC) is open every day of the week from 06:00 to 01:00, providing 19 hours of daily service.

This extended schedule allows most travellers arriving on early morning or late-night flights the flexibility to collect their hire without issue. However, if your flight lands after 01:00, the counter will be closed and you may not be able to complete your Alamo collection until it reopens at 06:00.

A few points to bear in mind:

• Alamo will hold your reservation for up to 24 hours from the original collection time if you are delayed.
• If your delay exceeds 24 hours, contact support as soon as possible to avoid losing your booking.
• Counter hours can change on public holidays, so always confirm on your booking confirmation before travelling to Salt Lake City.

To collect your Alamo hire in Salt Lake City, you must present the following physical documents at the counter:

• A valid, original driving licence in the main driver’s name (physical card, not digital).
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold. Debit and prepaid cards are not accepted.
• A passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight tickets or proof of onward travel.

If your driving licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required.

All documents must be physical originals. Digital copies shown on a phone or tablet will not be accepted at the Alamo counter in Salt Lake City. Ensure the name on your licence, passport, and credit card all match.

Salt Lake City’s main toll system is the I-15 Express Lanes, a cashless managed lane network stretching approximately 62 miles from Spanish Fork to Layton Parkway. Regular lanes on I-15 remain free, so you can avoid tolls entirely by staying in the standard lanes.

If you do use the I-15 Express Lanes with your Alamo hire, tolls are collected electronically. Typical costs for solo drivers range from a minimum of US$ 0.25 to a maximum of US$ 1.00 per segment, billed after your trip. Carpools with two or more occupants may qualify for a 100% exemption if using an Express Pass transponder set to HOV mode.

At the Alamo counter in Salt Lake City, you will have the option to enrol in a toll programme. Rental company transponder programmes typically cost around US$ 3.95 per day, capped at approximately US$ 19.75 per rental period, plus actual toll charges. Alternatively, you can use a personal Express Pass or E-ZPass transponder without paying a daily rental fee.

If you drive through the I-15 Express Lanes without enrolling in any toll programme, the rental company will bill the tolls at the highest applicable rate, plus administrative fees, and you may face fines of up to US$ 175 for unpaid tolls. Charges often appear on your card four to six weeks after the rental ends.

Utah has no congestion charges or emissions zones, so the I-15 Express Lanes are the only toll consideration for most Alamo renters in Salt Lake City.

Yes, all bookings made through Hola Car Rentals, including Alamo hires in Salt Lake City, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your rental.

If you use the I-15 Express Lanes or any other toll road during your Salt Lake City trip, you can claim a reimbursement after you return the vehicle. Here is how it works:

• Calculate 5% of your Hola Car Rentals booking total. That is the maximum refund you can receive.
• If your actual tolls are less than that cap, you get back the full toll amount.
• If your tolls exceed the cap, you receive the capped amount.

To claim, email [email protected] within 30 days of returning your Alamo vehicle in Salt Lake City. Include your Hola Car Rentals reservation confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid. Refunds are processed to your original payment method within 7 to 10 working days after approval. Late submissions are not accepted.

An International Driving Permit (IDP) is not always mandatory for hiring from Alamo in Salt Lake City, but whether you need one depends on your licence.

• If your driving licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic (Russian), an IDP is mandatory. Without it, Alamo may refuse to complete the hire.
• If your licence is in English or uses a Latin (Roman) alphabet, an IDP is recommended but not strictly required.

The IDP is a translation document only. It must always be carried alongside your original driving licence and is not valid on its own. If you think you may need one, obtain it in your home country before travelling to Salt Lake City, as U.S. issuers such as AAA do not issue IDPs to non-U.S. licence holders.

At the Alamo counter in Salt Lake City, all documents must be physical originals. Digital versions are not accepted. When in doubt, bring your IDP to avoid any issues at collection.

When you pick up your Alamo hire in Salt Lake City, a temporary authorisation hold will be placed on your credit card. For standard vehicles in the United States, this hold is typically around US$ 300 to US$ 400, though the exact amount can vary based on the vehicle class, season, and Alamo's specific policy at the Salt Lake City location.

A few important points to bear in mind:

• The hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle.
• Your bank controls how quickly the hold disappears after release. It can take up to 15 working days to reflect on your statement.
• Only a major credit card with the driver’s name printed on the card is accepted. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit.
• Premium or speciality vehicle classes may require a higher hold than the typical range.

Before arriving at the Alamo counter in Salt Lake City, notify your bank of your travel plans to prevent the authorisation from being flagged as suspicious. Bringing a backup credit card in your name is also a good precaution.

Yes, drivers under 25 years old are subject to a young driver surcharge when hiring from Alamo in Salt Lake City. The minimum age to hire without a surcharge is 25.

For drivers aged 21 to 24, Alamo charges a daily young-renter fee of US$ 15 per day plus applicable taxes, paid at the counter in Salt Lake City. Drivers under 21 are generally not eligible to hire.

Additional restrictions apply to younger drivers:

• Many vehicle classes are restricted to drivers 25 and older, including full-size SUVs, minivans, premium, luxury, and convertible categories.
• Drivers aged 21 to 24 are typically limited to economy, compact, intermediate, and compact SUV classes.

Note that Utah is not one of the states (New York and Michigan) where law requires hire companies to serve drivers as young as 18. In Salt Lake City, Alamo follows the standard U.S. policy with 21 as the practical minimum for young drivers subject to the surcharge.

If you are aged 21 to 24 and booking through Hola Car Rentals, factor the daily surcharge into your Budget and select an eligible vehicle class to avoid issues at the Alamo counter in Salt Lake City.

Yes, Alamo specifically advises renters in Salt Lake City to consider AWD or 4WD vehicles for winter travel, particularly if you plan to drive into the Wasatch Range or other mountain areas near the city.

Salt Lake City sits at the base of the Wasatch Mountains, and roads leading to ski resorts and canyons can experience significant snow and ice accumulation during winter months. Mountain roads may also require tyre chains in certain conditions.

If you are hiring from Alamo in Salt Lake City during winter, consider the following:

• Request an AWD or 4WD vehicle class when booking, as availability is not guaranteed at collection.
• Check whether winter tyres are fitted to the vehicle at the Alamo counter, especially for mountain driving.
• Confirm that the vehicle's antifreeze and fluids are appropriate for cold conditions.
• Ask the Alamo agent in Salt Lake City about any restrictions on driving mountain roads with your specific vehicle class.

For guidance on whether a specific Alamo vehicle is AWD or all-wheel drive, check the vehicle details during booking, as this is not always guaranteed for a given car class.

Yes, you can add an additional driver to your Alamo hire in Salt Lake City, but a fee applies unless your booking confirmation explicitly states that an additional driver is included at no charge.

When an additional driver is not included in your rate, Alamo charges US$ 15 per day plus applicable taxes for each extra driver added in Salt Lake City. This fee is paid at the counter.

To add an additional driver at the Alamo counter in Salt Lake City:

• The additional driver must be physically present at collection.
• They must present a valid driving licence and any required IDP.
• They must meet the minimum age requirements. Drivers aged 21 to 24 may be subject to a young-driver surcharge in addition to the additional driver fee.
• Both the main driver and the additional driver must sign the hire agreement.

Only drivers listed on the Alamo hire agreement are covered by the vehicle’s protections, such as CDW/LDW and liability cover. Anyone who drives the car without being named on the contract may void those protections. Check your Hola Car Rentals confirmation before arriving at the Salt Lake City counter to see whether an additional driver is already included in your rate.

The insurance and protection options available with your Alamo hire in Salt Lake City depend on the rate plan you selected when booking through Hola Car Rentals.

The main coverages to understand are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): Reduces your financial liability for damage to the Alamo hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation shows zero excess.
• Third-Party Liability (LIS/ALI/SLI): Covers bodily injury and property damage you may cause to others while driving. Some U.S. states require a minimum level of liability, but not all do. Adding supplementary liability cover is strongly recommended for Salt Lake City hires.

CDW/LDW does not cover third parties, and LIS/ALI/SLI does not cover damage to the Alamo vehicle itself. These are separate protections that work together.

Common exclusions include tyres, undercarriage, roof damage, prohibited use such as off-road driving, and incidents involving unlisted drivers on the Alamo agreement in Salt Lake City.

Always review your Hola Car Rentals confirmation and the Alamo hire agreement at the Salt Lake City counter to confirm exactly which coverages are active and what excesses apply before driving away.

Alamo hires in Salt Lake City follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

At collection, check the fuel gauge with the Alamo agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the gauge and odometer.

When returning your Alamo hire in Salt Lake City:

• Refuel within approximately 10 miles or 15 km of the return location at Salt Lake City Airport so the gauge does not drop below full before you arrive.
• Keep your final fuel receipt showing the date, time, and station address.
• Show the full gauge to the Alamo agent at return, or leave the receipt in the key envelope for after-hours drops.

If you return the vehicle below the recorded starting level, Alamo may charge you for the fuel shortfall at their refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. These charges can appear on your card after the hire ends.

The fuel policy applies to petrol and diesel vehicles. If you hire a hybrid from Alamo in Salt Lake City, the same Full-to-Full rule applies to the fuel tank.

Travel Assistance provided by Terrawind Global Protection is included with most Hola Car Rentals bookings, including Alamo hires in Salt Lake City. However, this benefit does not apply to residents of the United States or Canada.

If you are travelling to Salt Lake City from outside North America and something goes wrong during your trip, such as a medical emergency on a mountain road or a flight cancellation, Travel Assistance can help. Core benefits typically include:

• Travel insurance with medical cover for up to 5 passengers.
• Legal assistance in the event of an accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free or collect) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

This cover does not apply to damage to your Alamo hire vehicle (that is handled by CDW/LDW) or to third-party liability (covered by LIS/ALI/SLI). Always check your Hola Car Rentals confirmation for the exact terms and coverage limits that apply to your Salt Lake City booking.