Alamo Car Hire
in Illinois

Hola Car Rentals is the only premium partner of the top car hire brands operating in Illinois, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Illinois.

No. With Hola Car Rentals, all costs and charges for your booking in Illinois are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Illinois charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Chicago O'Hare Airport (ORD) in Illinois, the Alamo counter is located at the Multi-Modal Facility (MMF) at 10255 W Zemke Blvd, Chicago, IL 60666. You do not walk directly from your terminal to the counter.

To reach the Alamo hire facility, follow these steps after landing:

• From any terminal at O'Hare, board the Airport Transit System (ATS), which is the free automated people mover connecting all terminals.
• Ride the ATS to the Multi-Modal Facility (MMF) stop.
• Follow signs inside the MMF to the Alamo counter.

Once at the facility, Alamo offers touch-screen kiosk check-in so you can skip the counter line. After checking in at the kiosk, you will receive a receipt-sized hire agreement and directions to your vehicle. At the exit booth, present your hire agreement and driver's licence to depart.

If you activated accelerated check-in online before arrival by providing your driver's licence details, you can proceed directly to your vehicle without visiting the counter or kiosk at all.

Alamo operates multiple locations across Illinois, primarily concentrated in the Chicago metropolitan area, with additional coverage at regional airports.

Chicago-area Alamo locations include:

• Chicago O'Hare International Airport (ORD), 10255 W Zemke Blvd, Chicago, IL 60666 (the most popular Alamo location in Illinois)
• Chicago Midway International Airport (MDW), 5150 W 55th St, Chicago, IL 60638
• Chicago Loop downtown, 203 N La Salle St, Chicago, IL 60601

Regional Illinois airport locations include:

• Chicago Rockford International Airport (RFD), 2 Airport Cir, Rockford, IL 61109 (serviced through National, Alamo's Drive Alliance partner)
• Quad City International Airport (MLI), in the Quad Cities region

Counter hours vary by location. At Chicago Midway, the Alamo counter operates from 6 AM until midnight daily, with shuttle service available from the airport. All Illinois Alamo locations offer after-hours vehicle return through key drop boxes, and select locations also allow after-hours pickup with instructions provided in your confirmation.

Yes, Alamo offers both kiosk check-in and accelerated check-in at Illinois airport locations, allowing you to skip or reduce time at the hire counter.

Here is how each option works:

• Touch-screen kiosk check-in: Available at Illinois Alamo locations including O'Hare and Midway. After completing check-in at the kiosk, you receive a receipt-sized hire agreement and directions to your vehicle. At the exit booth, present your hire agreement and driver's licence.
• Accelerated check-in: You can activate this online before your trip by providing your driver's licence and contact information. This allows you to proceed directly to your vehicle at the Illinois Alamo facility without visiting the counter or kiosk at all.

These options are especially useful at O'Hare, which accounts for the majority of Alamo hires in Illinois and can experience high customer volumes. After-hours returns at all Illinois Alamo locations are handled via key drop boxes, with parking instructions provided by Alamo.

Yes, Illinois has an extensive toll road network that Alamo renters will very likely encounter, particularly around Chicago. The Illinois Tollway system operates several major routes with cashless, electronic billing.

Key toll roads in Illinois include:

• Jane Addams Memorial Tollway (I-90), Chicago to Rockford, approximately US$2.75 to US$5.50 per trip
• Illinois Tri-State Tollway (I-94/I-294/I-80), US$2.35 to US$4.70 per trip
• Ronald Reagan Memorial Tollway (I-88), Chicago to Dixon, approximately US$5.10 to US$10.20 per trip
• Veterans Memorial Tollway (I-355), US$3.80 to US$7.60 per trip
• Chicago Skyway (I-90/I-94), US$4.80 to US$47.60 depending on vehicle and time

Illinois toll roads use I-Pass and E-ZPass transponders, as well as a pay-by-plate system that automatically photographs your licence plate. Most cash booths have been eliminated. Toll rates vary by time of day: daytime rates apply from 6 AM to 10 PM, and lower overnight rates apply from 10 PM to 6 AM.

At the Alamo counter in Illinois, you can opt into a daily toll pass programme for convenience, or decline it and rely on the automatic pay-by-plate billing. Illinois has no congestion charges or emissions zones beyond the toll roads listed above.

When picking up your Alamo hire in Illinois, you will be offered the option to enrol in a daily toll pass programme. This programme gives your vehicle access to Illinois toll roads using the transponder already installed in the car, billed at a fixed daily rate rather than per toll.

Here is what to know before deciding:

• The daily toll pass programme covers all tolls incurred during each enrolled day, providing convenience if you plan to use multiple toll roads.
• The daily fee applies for each day of the hire, even on days you do not use a toll road, so it may not be cost-effective for short or low-toll itineraries.
• If you decline the programme, Illinois Tollway's pay-by-plate system automatically photographs your hire plate and bills tolls at the standard plate rate, which is slightly higher than the discounted I-Pass/E-ZPass rate.
• Unpaid or unregistered tolls are linked to the vehicle plate and sent to Alamo, which will charge you the toll amount plus an administrative processing fee after the hire ends.

Alamo has a dedicated Chicago Toll Pass Programme page with full details. If you are hiring in Illinois and plan to drive routes like I-90, I-88, or I-294, review the programme cost against your expected toll usage before deciding at the counter.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Alamo hire in Illinois.

Given that Illinois toll roads such as the Tri-State Tollway, I-88, and the Chicago Skyway are commonly used by Alamo renters in the Chicago area, this benefit can meaningfully offset your toll costs.

To claim your Tolls Cashback after your Illinois hire:

• Email [email protected] within 30 days of returning the vehicle.
• Use the subject line: Tolls Cashback – Reservation {Your Confirmation Number}.
• Attach your Hola Car Rentals reservation confirmation, the hire agreement signed at the Alamo counter, and a receipt or statement showing the toll charges paid.
• Include your full name, travel dates, and the last 4 digits of the card used for your booking.

The refund is calculated as the lesser of your actual toll costs or 5% of your booking total. For example, if your booking total was US$500, the maximum cashback is US$25. Refunds are issued to your original payment method within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

To pick up your Alamo hire in Illinois, you must present a set of physical documents at the counter. Digital versions are not accepted.

Required documents include:

• A valid, unexpired driver's licence (physical, original) in the main driver's name. If your licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, you must also carry an International Driving Permit (IDP) as a translation alongside your original licence.
• A major credit card physically in the main driver's name, with the driver's name printed on the card, for the security deposit hold. Debit cards and prepaid cards are not accepted for the deposit.
• A valid passport or government-issued photo ID (for international visitors).
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for visitors from outside the United Kingdom).

At the Alamo exit booth in Illinois, you will also need to present your hire agreement and driver's licence before departing with the vehicle. If you are using accelerated check-in, have your licence details ready in advance. All additional drivers must be present at pick-up with their own valid licence.

Yes, a physical major credit card in the main driver's name is required for the security deposit hold when picking up your Alamo hire in Illinois. Debit cards, prepaid cards, and virtual or digital wallet cards are not accepted.

Here is what to expect with the deposit:

• Alamo will place a temporary authorisation hold on your credit card at pick-up. In the United Kingdom, typical holds range from approximately GBP 200 to GBP 300 for standard vehicles, though the exact amount varies by vehicle class, location, and season.
• The hold reduces your available credit until it is released after you return the vehicle. Your bank controls how quickly the hold disappears, which can take up to 15 business days.
• The card must have the driver's name physically printed on it, and the name must match your hire agreement.
• Even if you prepaid your booking, you must still present a physical credit card at the Alamo counter in Illinois for the deposit hold.

It is a good idea to bring a backup credit card in your name in case your primary card is declined, and to notify your bank of your travel plans to prevent fraud blocks on in-person authorisations.

The minimum age to rent with Alamo in Illinois without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent but will be charged a daily young-renter surcharge at the counter, and most vehicle classes are restricted to renters aged 25 and older.

Key points for under-25 renters at Alamo in Illinois:

• Drivers aged 21 to 24 are generally eligible to rent but will pay an additional daily fee. For Alamo, National, and Enterprise, this fee is GBP 12 per day plus applicable taxes, paid at the counter.
• Vehicle class restrictions apply: categories such as full-size, SUV, minivan, luxury, premium, and convertible are typically reserved for renters aged 25 and older. Economy, compact, and intermediate classes are usually available to younger renters.
• Illinois does not have a state law requiring rentals to drivers under 21, unlike New York or Michigan, so the standard Alamo policy applies.

All renters, regardless of age, must present a valid driver's licence and a major credit card in their name for the deposit. If your licence is not in a Latin alphabet, an International Driving Permit is also required.

Adding an additional driver to your Alamo hire in Illinois costs GBP 12 per day plus applicable taxes, paid directly at the Alamo counter. This fee applies unless your booking confirmation explicitly states that an additional driver is included at no charge.

Important rules for additional drivers at Alamo in Illinois:

• The additional driver must be physically present at the Alamo counter at pick-up and must show a valid driver's licence.
• If the additional driver's licence is not in a Latin (Roman) alphabet, they must also present an International Driving Permit.
• The additional driver must meet the minimum age requirements. Drivers aged 21 to 24 may be subject to a young-renter surcharge on top of the additional driver fee.
• Only drivers listed on the hire agreement are covered by the vehicle's protections such as CDW/LDW and liability coverage. Anyone not named on the contract who drives the vehicle may void those coverages.

If your Hola Car Rentals confirmation shows additional driver as included, confirm this with the Alamo agent in Illinois at pick-up and ensure it is reflected on your hire agreement before signing. If you are charged despite the inclusion being shown on your confirmation, keep all paperwork and contact support after the hire.

Alamo hires in Illinois follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Here is how to handle fuel correctly during your Illinois hire:

• At pick-up, check the fuel gauge with the Alamo agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing the gauge and odometer.
• During the hire, use the correct fuel type as indicated in the vehicle. Using the wrong fuel type is not covered by the fuel policy and may generate additional charges.
• Before returning the vehicle at any Illinois Alamo location, refuel within approximately 10 miles or 15 km of the return point so the gauge does not drop below full before you arrive.
• Keep your final fuel receipt showing the date, time, and station address. For after-hours returns, leave the receipt in the key drop envelope and keep a photo of the full gauge.

If you return the vehicle below the recorded starting level, Alamo may charge you for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. Returning the tank full is always the most cost-effective option.

Yes, most bookings made through Hola Car Rentals, including Alamo hires in Illinois, include travel assistance coverage provided by Terrawind Global Protection. However, this benefit does not apply to residents of the United Kingdom or Canada.

For eligible renters driving in Illinois, the coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers in the event of an accident or non-pre-existing illness during the trip.
• Legal assistance in the event of a road accident, which can be particularly valuable on Illinois highways such as I-90 or I-294 where incidents may involve multiple parties.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

This coverage does not include damage to the Alamo hire vehicle itself (that is handled by CDW/LDW) or third-party liability to others (handled by LIS/SLI).

If you need to use travel assistance during your Illinois hire, contact Terrawind 24 hours a day, 7 days a week:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call.

Yes, Alamo offers after-hours vehicle return at all Illinois airport locations, including O'Hare (ORD), Midway (MDW), and Rockford (RFD), through designated key drop boxes.

Here is how after-hours return works at Illinois Alamo locations:

• Alamo will direct you where to park the vehicle at the return facility. At O'Hare, this is the Multi-Modal Facility (MMF) at 10255 W Zemke Blvd. At Midway, follow the return signage to the designated area.
• Once parked, drop the keys in the clearly marked key drop box at the location.
• Before dropping the keys, take photos of the vehicle's condition, the fuel gauge showing a full tank, and the odometer. Keep your final fuel receipt.
• The hire agreement will be closed the next business day when staff process the return.

Note that at Rockford International Airport (RFD), Alamo hires in Illinois are serviced through the National counter, which is Alamo's Drive Alliance partner. Follow the instructions in your confirmation for that specific location.

If you are unsure about after-hours procedures for your specific Illinois Alamo location, check your booking confirmation, as specific instructions are provided there.