Budget Car Rental
in Ottawa

Hola Car Rentals is a premium partner of the leading car rental companies in Ottawa, including Budget, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique Budget rental experience with complete protection and peace of mind during your trip in Ottawa.

No. With Hola Car Rentals, all costs and charges for your Budget booking in Ottawa are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Budget counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Budget counter in Ottawa charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Budget to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Budget counter at Ottawa International Airport (YOW) is located on the main level of the terminal, across from the Airport Arrivals area in the main parking facility. Due to ongoing construction, the counter has been temporarily relocated to the International Arrivals hall, directly across from baggage claim, so look for signage as you exit the baggage area.

No shuttle is required to reach the Budget desk at Ottawa Airport. Once you collect your luggage, follow the car rental signs toward the arrivals level and proceed directly to the counter to present your documents, sign the rental agreement, and collect your keys.

Allow approximately 20 to 45 minutes from the time you collect your bags to the time you drive away, depending on queue length and any construction detours in the terminal.

To collect your Budget rental car in Ottawa, you must bring the following physical documents to the counter:

• A valid, original driver's license in the main driver's name
• A major credit card with the driver's name printed on the card, for the security deposit hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in other non-English scripts, an IDP is strongly recommended. Obtain your IDP in your home country before traveling, as it cannot be issued abroad.

All documents presented at the Budget counter in Ottawa must be physical originals. Digital copies shown on a phone or tablet are not accepted.

Yes, a major credit card in the main driver's name with the driver's name printed on the card is required to rent from Budget in Ottawa. The card is used to place a temporary security hold at the time of pickup.

For Budget rentals in Ottawa, the typical security hold on a credit card is approximately CAD 300 to CAD 500, though some locations may hold up to CAD 750 depending on the vehicle class and rental duration. This is a temporary authorization, not a charge, and is released after you return the vehicle. Your bank controls how quickly the hold disappears, which can take up to 15 business days.

• Debit cards are not accepted for the security deposit
• Prepaid or virtual cards are not accepted
• The card must be physically present at the Budget counter in Ottawa
• Digital wallets (Apple Pay, Google Pay) are not accepted for the deposit

Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel plans to prevent fraud blocks on the authorization.

Yes, all Hola Car Rentals bookings, including Budget rentals in Ottawa, include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your rental.

While Ottawa itself does not have toll roads within the city, if you drive toward the Greater Toronto Area during your Budget rental, you may encounter Highway 407 ETR, Ontario's all-electronic toll highway. The 407 ETR is fully cashless and uses license plate photography, so tolls are billed automatically to the rental company and then passed on to you.

To claim your Tolls Cashback after returning your Budget rental in Ottawa or elsewhere in Ontario:

• Email [email protected] within 30 days of returning the vehicle
• Include your Hola Car Rentals reservation confirmation, the signed rental agreement, and a toll receipt or itemized invoice showing charges paid
• Use the subject line: Tolls Cashback, followed by your reservation number

Refunds are processed to your original payment method within 7 to 10 business days after approval. Late submissions beyond 30 days are not accepted.

Ottawa itself does not have toll roads within the city limits. However, if you drive your Budget rental toward Toronto or the Greater Toronto Area, you will encounter Highway 407 ETR, a privately operated, all-electronic toll highway spanning 108 km across the GTA.

The 407 ETR is 100% cashless with no toll booths. It photographs your rental car's license plate and bills the rental company, which then charges your credit card for the toll plus administrative fees. GPS navigation systems sometimes default to the 407 ETR as the fastest route, which can result in unexpected charges.

Typical costs on the 407 ETR for a 25 km peak-period trip can reach approximately CAD 30 or more, including a trip charge and a camera charge for vehicles without a transponder. Weekend and holiday rates for light vehicles range from roughly 50 cents to 87 cents per kilometer depending on the zone and time of day.

• Other major Ontario highways such as the 401 and 400 are toll-free
• Ottawa has no congestion charges or emissions zone fees
• If you use the 407 ETR in your Budget rental, expect toll charges plus processing fees to appear on your card after the rental ends

Ask the Budget counter agent in Ottawa about the toll program options available for your rental before you depart.

Ottawa's downtown core has an extensive network of one-way streets, particularly around Centretown and near Parliament Hill, which can be disorienting for drivers unfamiliar with the city. When driving your Budget rental in Ottawa, be aware that many routes require circuitous detours compared to what a map might suggest.

• Watch for small rectangular one-way arrow signs, as U-turns are prohibited on many downtown streets
• Lane-specific turns are required at many intersections, so position your vehicle early
• Ottawa integrates protected bi-directional bike lanes and bike signals at intersections throughout the downtown area, requiring drivers to yield more frequently than in other Canadian cities
• Highway 174, which runs within Ottawa's municipal boundaries from Highway 417 to Trim Road, functions as a limited-access city highway and handles high-speed intra-city traffic

If you are picking up or returning your Budget rental at a downtown Ottawa location such as the Slater Street or Queen Street counters, plan extra time to navigate the one-way grid, especially during events near Parliament Hill when street patterns may be further restricted. Using a GPS or navigation app set to avoid one-way violations is strongly recommended for first-time drivers in Ottawa.

Yes, you can add an additional driver to your Budget rental in Ottawa, but the additional driver must be physically present at the Budget counter at the time of pickup with a valid driver's license.

For Budget rentals in Ottawa, the additional driver fee is CAD 13 per rental day plus applicable taxes, with a maximum charge of CAD 65 plus taxes for the rental period. Check your booking confirmation before arriving, as some Hola Car Rentals rates include one additional driver free of charge, in which case no fee applies at the counter.

• The additional driver must be at least 25 years old for Budget rentals in Ottawa
• They must present a valid driver's license and, if required, an International Driving Permit
• Both the main driver and the additional driver must sign the rental agreement
• Only drivers listed on the agreement are covered by the rental protections such as CDW and liability coverage

If you need to add a driver after pickup, visit a Budget branch in Ottawa to update the agreement. Adding an unlisted driver who then drives the vehicle can void your coverage, so ensure everyone who will drive is named on the contract before leaving the counter.

Budget rentals in Ottawa follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional fuel charges.

At pickup, check the fuel gauge with the Budget agent and confirm the starting level is recorded on your rental agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Ottawa counter.

• Refuel within approximately 15 km of your return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address as proof
• If returning after hours at the Ottawa Airport or a downtown location, leave the receipt in the key drop envelope and keep a photo of the full gauge on your phone

If you return the Budget vehicle in Ottawa with less than a full tank, you may be charged for the fuel shortfall at the rental company's refueling rate, which is typically higher than the pump price, plus a refueling service fee. Using the correct fuel type is also important, as wrong-fuel incidents are not covered by the fuel policy and may generate additional charges.

Most Hola Car Rentals bookings, including Budget rentals in Ottawa, include travel assistance coverage provided by Terrawind Global Protection. This benefit is particularly useful if you experience a medical emergency or an incident while driving in the Ottawa region or elsewhere in Ontario.

Core benefits typically included are:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach the assistance line 24 hours a day, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit does not apply to Canadian residents or US residents. It is designed for travelers visiting Ottawa from outside North America. It also does not cover damage to the Budget rental vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI). Always review your specific booking confirmation for the exact terms and coverage limits that apply to your reservation.

The insurance included in your Budget rental in Ottawa depends on the rate plan selected at the time of booking. Review your Hola Car Rentals confirmation carefully to see exactly what is covered.

Common coverages available for Budget rentals in Ottawa include:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which reduces your financial liability for damage to the rental vehicle. A deductible may apply unless your confirmation states zero deductible
• Third-party liability coverage: under Canadian provincial law, every rental vehicle in Ottawa must carry statutory third-party liability insurance, which is included by default. You can purchase higher supplemental liability limits if desired

CDW and LDW do not cover damage you cause to other vehicles or people (that is third-party liability), your personal belongings, or incidents resulting from prohibited use such as off-road driving or driving under the influence.

If you are unsure what your Budget booking in Ottawa includes, check the coverage section of your confirmation before arriving at the counter. Declining coverage at the counter that was already included in your rate does not reduce your cost, so review your documents carefully before signing the rental agreement.

Early pickup for your Budget rental in Ottawa is possible but depends on vehicle availability at the specific counter location at the time you arrive. It is not guaranteed.

If you arrive earlier than your scheduled pickup time at the Ottawa Airport counter or a downtown Ottawa Budget location, the agent will check whether the vehicle class you booked is available. If it is, you may be able to take the car early. However, repricing may apply if the pickup time change affects your rate.

• Contact the Budget counter in Ottawa in advance if you know you will arrive significantly earlier than planned
• Your prepaid rate is tied to the times on your confirmation, so any time change may trigger a price adjustment
• If no vehicle is available at the earlier time, you will need to wait until your scheduled pickup window

For same-day reservations or last-minute changes in Ottawa, note that counter availability can vary by season and demand. It is always best to confirm directly with the Budget location before assuming early pickup is possible.

Yes, one-way rentals with Budget are possible, allowing you to pick up in Ottawa and return the vehicle in a different city, subject to availability and applicable fees.

A drop-off fee applies when you return the Budget vehicle to a location different from where you picked it up. This fee varies depending on the route, the distance between cities, the vehicle class, and the season. The drop-off fee is not included in your prepaid rate and must be paid at the counter in Ottawa or at the return location.

• The drop-off fee for your specific Ottawa route will be shown during the booking process under the section labeled as charges due at destination
• Cross-border one-way rentals (for example, Ottawa to a US city) may be restricted or carry significantly higher fees, and some routes may not be permitted at all
• Changing your return location after booking may reprice the entire rental and recalculate the drop-off fee

Always confirm the drop-off fee shown on your booking confirmation matches what the Budget counter in Ottawa presents at pickup. If a different fee appears, keep your paperwork and contact support after the rental is complete.

Budget counter hours in Ottawa vary by location. The Ottawa International Airport (YOW) counter generally operates with extended hours to accommodate flight arrivals, typically opening around 7:00 AM and remaining open until 1:00 AM on most days, with slightly reduced hours on weekends. After-hours key drop is available 24 hours at the airport location.

Downtown Ottawa Budget locations, such as those on Slater Street or Queen Street, operate on more limited schedules:

• Monday to Friday: approximately 7:30 AM to 4:30 or 6:00 PM depending on the specific location
• Saturday: approximately 8:00 AM to 1:00 or 2:00 PM
• Sunday: approximately 8:00 to 10:00 AM opening, closing by early afternoon
• 24-hour key drop is available at most Ottawa locations even when the counter is closed

Hours can change on public holidays, so confirm the operating hours for your specific Budget location in Ottawa by checking your booking confirmation or contacting the counter directly before your pickup or return. If you plan an after-hours return at an Ottawa Budget location, follow the key drop instructions provided in your rental agreement and keep a photo of the vehicle condition and fuel gauge before leaving.