Car Rental
in United States

EASTER  45% OFF   

Hola Car Rentals is the only premium partner of the top car rental brands operating in the United States, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected rental experience and peace of mind throughout your trip in the United States.

No. With Hola Car Rentals, all costs and charges for your booking in the United States are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in the United States charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

To pick up a rental car in the United States, you must bring the following physical documents to the counter:

• A valid, original driver's license in the main driver's name
• A major credit card with the driver's name printed on the card (debit and prepaid cards are not accepted for the security deposit)
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets

If your driver's license uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), an International Driving Permit (IDP) is mandatory in the United States. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license.

All documents must be physical. Digital copies shown on a phone or tablet are not accepted at the counter.

Yes, a major credit card is required to rent a car in the United States. The card must be in the main driver's name, with the driver's name physically printed on the card, and must be presented in person at the counter.

At pick-up, the rental partner places a temporary security hold on your card. Typical hold amounts in the United States range from US$300 to US$400 for standard vehicles, though the exact amount varies by brand, location, vehicle class, and season. Premium or specialty vehicles may carry higher holds.

The hold is not a charge. It reduces your available credit until your bank releases it after the rental ends, which can take up to 15 business days.

• Debit cards are not accepted for the security deposit
• Prepaid and virtual cards are not accepted
• Someone else's card is not accepted, even if they are present

Bring a backup credit card in your own name in case your primary card is declined. If your bank may flag a large in-person authorization in the United States, set a travel notice before you arrive.

Toll roads in the United States are almost entirely cashless. Cash booths have been eliminated on most roads, so tolls are collected electronically through transponders or license plate recognition cameras.

Each rental vehicle in the United States comes equipped with an electronic toll device. At the counter, you have two main options:

• Purchase an unlimited toll package (typically US$11 to US$25 per day, depending on the rental company and state) that covers all tolls during your rental
• Decline the package and pay per use, in which case the rental company bills you the actual toll amount plus an administrative or processing fee per toll day

If you do not enroll in any program and drive through a cashless toll, the rental company is billed via license plate and then charges you the toll plus fees that can reach US$4.95 to US$5.35 per day. These charges often appear on your card days or even weeks after the rental ends.

Toll systems vary by region across the United States. Common systems include E-ZPass in the Northeast and Midwest, FasTrak in California, SunPass in Florida, and TxTag or TollTag in Texas. If you plan to use your own transponder, inform the counter agent at pick-up and ask them to deactivate the vehicle's built-in device to avoid duplicate charges.

Yes, all Hola Car Rentals bookings for the United States include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your rental.

Given that toll roads are widespread across the United States, including cashless highways in Florida, California, Texas, New York, and the Chicago area, this benefit can offset a meaningful portion of your toll costs.

To claim your cashback after returning the vehicle in the United States:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a toll receipt or itemized statement showing charges paid

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. This benefit covers toll charges only, not administrative fees, fines, or parking tickets.

The standard minimum age to rent a car in the United States without a surcharge is 25. Drivers aged 21 to 24 can rent in most states but are subject to a daily young-renter surcharge, and most vehicle classes are restricted to drivers 25 and older.

Two states have different rules in the United States:

• New York: rental companies must rent to licensed drivers aged 18 and older, though a young-renter surcharge still applies
• Michigan: state law prohibits age discrimination, so rentals are available to drivers 18 and older, with a surcharge

Vehicle classes typically restricted to drivers 25 and older include full-size sedans, SUVs, minivans, vans, convertibles, luxury, and premium categories. Drivers aged 21 to 24 are generally limited to economy, compact, and intermediate classes.

Young-renter surcharge amounts vary by partner:

• Avis and Budget: US$13 per rental day, capped at US$65
• Hertz, Thrifty, and Dollar: US$13.50 per rental day, capped at US$189
• Alamo, National, and Enterprise: US$15 per day

Travelers from Latin America and the Caribbean aged 21 to 24 may qualify for a young-renter fee waiver on eligible Hola Car Rentals rates with Avis or Budget in the United States. Check your booking confirmation to see if the waiver is included.

Pickup logistics vary by airport across the United States. Most major airports use one of two systems: counters inside the terminal, or a consolidated Rental Car Center reached by shuttle bus or train.

Here is how the largest airports in the United States are set up:

• Los Angeles (LAX): shuttle buses from the terminal take you to off-airport rental locations a short drive away
• San Francisco (SFO): take the AirTrain Blue Line from any terminal directly to the Rental Car Center
• Atlanta (ATL): the SkyTrain runs every 15 minutes from the main terminal to the Rental Car Center
• Dallas-Fort Worth (DFW): shuttle buses from the lower terminal section reach the Rental Car Center in about 10 minutes
• Chicago O'Hare (ORD): pickup locations vary by terminal; Terminal 5 arrivals must take the people mover to Terminal 2 or 3
• New York JFK: counter desks are near baggage carousels; take the AirTrain to Federal Circle Station to reach the vehicles
• Orlando (MCO): rental desks are on the Ground Transportation Level on Sides A and B of the terminal

On your booking confirmation, locate the operating brand name and match it to airport signage. Allow 30 to 90 minutes from landing to reaching the counter, and more if you are arriving on an international flight due to immigration and baggage procedures.

The standard fuel policy for rental cars in the United States is Full-to-Full. You receive the vehicle with a full tank and must return it full to avoid charges.

At pick-up in the United States:

• Check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Ask the agent for the nearest gas station to the return location

At return, refuel within approximately 10 miles or 15 kilometers of the return location so the gauge does not drop before you arrive. Keep your final fuel receipt showing the date, time, and station address.

If you return the vehicle below the recorded starting level, the rental partner in the United States may charge you for the fuel shortfall at their own refueling rate, which is typically higher than the pump price, plus a refueling service fee. Keeping your receipt is the best way to dispute any incorrect fuel charge.

Some counter locations in the United States may offer a prepaid fuel option. If you accept it, any unused fuel is generally non-refundable, so it is usually better value to refuel yourself before returning.

When renting a car in the United States, two types of coverage are most important to understand: damage protection for the vehicle and liability protection for third parties.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability if the rental vehicle is damaged or stolen. A deductible may apply unless your confirmation explicitly states zero. CDW and LDW do not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS or SLI) covers bodily injury and property damage you may cause to others while driving. In the United States, liability requirements vary by state. Not all states require rental companies to include minimum liability coverage, and where no minimum applies, your own personal auto policy would need to respond instead. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your rental in the United States.

Common exclusions across both coverages in the United States include:

• Driving under the influence or reckless driving
• Off-road use or driving in restricted areas
• Drivers not listed on the rental agreement
• Tires, undercarriage, and roof damage (unless specifically included)

Always confirm which coverages are active on your rental agreement at the counter before driving away.

Travel assistance through Terrawind Global Protection is included with most Hola Car Rentals bookings. However, this benefit does not apply to residents of the United States or Canada. If you are renting a car in the United States and you live outside North America, the coverage is active for your trip.

For eligible renters driving in the United States, the travel assistance typically includes:

• Medical coverage for up to 5 passengers for non-pre-existing illnesses and accidents
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you need assistance while driving in the United States, contact Terrawind 24 hours a day:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your full name, Hola Car Rentals confirmation number, current location, and a brief description of the situation ready when you call. Always contact the assistance line before incurring medical expenses, as some reimbursements require prior authorization. Check your booking confirmation for the exact coverage limits and conditions that apply to your itinerary in the United States.

Yes, you can add an additional driver to your rental car in the United States, either at no cost if your rate includes it or for a daily fee paid at the counter.

Additional driver fees in the United States vary by partner:

• Avis, Budget, and Payless: US$13 per rental day, capped at US$65
• Hertz, Thrifty, and Dollar: US$13.50 per rental day, capped at US$189
• Alamo, National, and Enterprise: US$15 per day

Check your booking confirmation to see if an additional driver is already included in your rate. If it is, only the first additional driver is covered at no charge.

Requirements for adding a driver in the United States:

• The additional driver must be present at the counter at pick-up
• They must show a valid driver's license and sign the rental agreement
• If their license uses a non-Latin alphabet, an IDP is required
• For Avis, Budget, and Payless, additional drivers must be at least 25 years old

Only drivers listed on the rental agreement are covered by CDW, LDW, and liability protections. Anyone who drives without being named on the contract may void your coverage.

Yes, one-way rentals are widely available across the United States, allowing you to pick up a car in one city and return it to a different location.

A drop-off fee may apply depending on the route, rental company, vehicle class, and season. Common patterns in the United States include:

• Same-city airport to downtown: often no drop-off fee
• City to city within the same region or state: a drop-off fee usually applies
• Long-distance or cross-country routes: a drop-off fee almost always applies and can be significant

The drop-off fee is shown during the booking process under the section labeled as amounts due at the destination. It is not prepaid and is not covered by No Extra Charges© unless it was not disclosed on your confirmation.

Cross-border one-way rentals between the United States and Canada or Mexico require prior approval from the rental partner and typically involve additional fees and insurance endorsements. Many brands restrict or prohibit cross-border travel to Mexico entirely. Always confirm cross-border rules before booking if you plan to drive outside the United States.

If you need to change your drop-off location after booking, contact support as soon as possible. Route changes may reprice the rental and recalculate any applicable drop-off fee.

Driving in the United States follows right-hand traffic in all 50 states, so you drive on the right side of the road. This is the same as Canada and Mexico, but may be unfamiliar if you are arriving from a country that drives on the left.

Key rules that affect renters in the United States:

• Speed limits range from 25 mph in urban areas to 70 mph on interstate highways, and are enforced by both police and automated cameras in more than 30 states, including in work zones and school areas
• Hands-free phone laws apply in California and many other states; using a handheld device while driving can result in a fine
• Right turns on red are generally permitted after a full stop, except in certain intersections in New York City and other locations where signs prohibit it
• Seatbelts are mandatory for all occupants in virtually every state
• Speed camera fines in the United States are typically civil penalties ranging from US$50 to US$500 and do not always carry license points, but they will be billed to the rental company and passed on to you with an administrative fee

Traffic fines and violations incurred during your rental in the United States are your responsibility and are not covered by any rental insurance or Hola Car Rentals guarantee. Always obey posted signs and local laws throughout the United States.

Rental car rates in the United States are often significantly higher when picked up at an airport compared to off-airport locations, due to mandatory local fees and taxes that are added on top of the base rate.

Common fees you may see at airport locations in the United States include:

• Airport Concession Recovery Fee (ACRF): typically 5% to 12% of the base rate, charged by the rental company to recover the cost of operating at the airport
• Customer Facility Charge (CFC): usually US$3 to US$10 per day, used to fund the rental car center building
• Vehicle License Recovery Fee (VLF): typically US$2 to US$5 per day
• State and city taxes: vary widely across the United States, from around 5% in some states to over 25% in cities like Chicago when all surcharges are combined

These fees can increase your total cost by 20% to 50% above the advertised base rate. Your booking confirmation will show which fees are included in your prepaid rate and which are due at the counter under the section for amounts payable at the destination.

If your confirmation states that taxes and fees are included and you are still charged for them at the counter in the United States, the No Extra Charges© guarantee may apply. Keep all paperwork and contact support after the rental ends.