VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking at Denver Airport include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating at Denver Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip at Denver Airport.
Will I face unexpected charges at the counter when I hire a car at Denver Airport through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking at Denver Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at Denver Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I get from Denver Airport baggage claim to the hire desk?
At Denver Airport, all hire companies operate from off-terminal lots along 78th Avenue, not from inside the Jeppesen Terminal. There are no on-terminal counters.
After collecting your baggage on Level 5 of the Jeppesen Terminal, follow the signs for Hire Cars to Level 5, Island 4. Courtesy shuttles depart from the east side (outside doors 505 to 513) and the west side (outside doors 504 to 512).
Board the free shuttle for your specific company. The journey takes approximately 5 to 10 minutes to the hire lots. Specific lot addresses include:
- Enterprise: 23842 E 78th Ave
- Avis: 25500 E 78th Ave
- Alamo: 24530 E 78th Ave
- Sixt: 23410 E 78th Ave
- Fox: 24558 E 75th Ave
Allow 30 to 60 minutes from baggage claim to driving away under normal conditions. If arriving on an international flight and needing to clear U.S. Customs and Border Protection first, add 45 to 90 minutes or more depending on queue times at Denver Airport.
What are the hire desk hours at Denver Airport?
Counter hours at Denver Airport vary by company, so it is important to confirm with your specific provider before travelling.
- Avis operates 24 hours a day at Denver Airport, with a 24-hour drop-off capability at the return centre.
- Sixt operates from 00:00 to 02:00 and from 05:30 to 00:00 daily, meaning there is a gap between 02:00 and 05:30 when the counter is closed.
- Other companies at Denver Airport do not publish fixed hours in all sources; confirm directly with your provider.
If you arrive outside counter hours at Denver Airport, some companies offer key-drop after-hours return options. Review your booking confirmation for specific after-hours instructions for your company. Shuttles from the Jeppesen Terminal to the hire lots run in coordination with counter access, but availability may be limited late at night.
What documents do I need to collect a hire car at Denver Airport?
To collect a hire car at Denver Airport, you must present all documents in physical form. Digital copies are not accepted at the counter.
- A valid, original driving licence in the main driver’s name. If your licence uses a non-Latin alphabet (such as Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory alongside your original licence.
- A valid passport matching the name on your driving licence.
- A physical major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold.
- Your booking confirmation or printed voucher.
- Round-trip flight tickets or proof of return travel.
At Denver Airport, debit cards are generally accepted only if accompanied by a ticketed return travel itinerary, and the name and address on your driving licence must match your current home address. This is an airport-specific rule that differs from off-airport locations. Bringing a backup credit card is strongly recommended in case your primary card is declined.
What toll roads will I encounter driving from Denver Airport, and how do they work?
Colorado operates a fully cashless toll system, meaning there are no cash booths anywhere near Denver Airport. All tolls are collected electronically via transponder or licence plate tolling (LPT), where overhead cameras photograph your plate.
The main toll roads you may use after leaving Denver Airport include:
- E-470: a 47-mile loop around the Denver metro area, connecting directly to the airport via Pena Boulevard. Rates vary by time of day and distance.
- I-25 Express Lanes: approximately US$0.50 to US$5.00 per trip depending on time.
- US-36 Express Lanes and Northwest Parkway: also fully cashless.
Your hire vehicle at Denver Airport comes with an electronic toll device. At the counter you can choose an unlimited toll package, typically priced between US$11.99 and US$19.75 per day depending on the company and plan. If you decline the package, the company will bill you the undiscounted LPT rate plus administrative fees of up to US$9.99 per day or US$15 per toll event, which can add up quickly.
Toll charges are often posted days or weeks after your hire ends, so expect post-hire billing if you did not enrol in a package at Denver Airport.
What extra fees and taxes should I expect on my Denver Airport hire bill?
Hiring a vehicle at Denver Airport adds several mandatory fees on top of your base rate. These are charged by the airport and the state, not by the hire company itself.
- Customer Facility Charge (CFC): US$6.00 per day for all on-airport hires at Denver Airport. This fee funds airport hire car facility costs.
- Colorado state fees: approximately US$5.23 per day in total, which includes a US$3.00 per day Congestion Impact Fee introduced by Colorado SB24-184.
- Airport concession recovery fees may also apply on top of the above.
These fees make Denver Airport hires among the more expensive in the United States compared to cities like Seattle or Chicago. If you want to avoid the US$6.00 CFC, several companies including Hertz, Budget, Alamo, Thrifty, Dollar, and others operate off-airport locations near Denver Airport that can be reached by shuttle or pickup. Off-airport daily rates can be 20 to 50 per cent lower, though you should confirm logistics with your company before booking.
All fees that are included in your pre-paid rate will be shown on your booking confirmation. Any fees due at the counter will be listed under the total to pay at destination.
Can I get a Tolls Cashback refund for E-470 and other toll roads near Denver Airport?
Yes, all bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire, including E-470, I-25 Express Lanes, US-36 Express Lanes, and Northwest Parkway near Denver Airport.
To claim your cashback after returning your vehicle at Denver Airport:
- Email [email protected] within 30 days of vehicle return.
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number].
- Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid during your hire.
- Include your full name, travel dates, and the last 4 digits of the card used for your booking.
The refund is processed to your original payment method and typically takes 7 to 10 business days after approval. Note that the cashback is capped at 5% of your booking total. For example, if your booking total was US$400, the maximum refund is US$20. Tolls Cashback does not replace paying tolls during your hire at Denver Airport; you still pay them normally and claim reimbursement afterwards.
Is there a young driver surcharge for renters under 25 at Denver Airport?
Yes, drivers aged 21 to 24 are subject to a daily young-driver surcharge at Denver Airport. The standard minimum age to hire without a surcharge is 25.
Surcharge amounts vary by company at Denver Airport:
- Avis and Budget: US$13.00 per hire day plus taxes, capped at US$65.00 plus taxes.
- Hertz, Thrifty, and Dollar: US$13.50 per hire day plus taxes, capped at US$189.00 plus taxes.
- Alamo, National, and Enterprise: US$15.00 per day plus taxes.
In addition to the surcharge, most vehicle classes are restricted for under-25 renters at Denver Airport. Economy, compact, medium saloon, standard saloon, compact SUV, and medium SUV categories are typically available, while premium, luxury, full-size SUV, minivan, and convertible classes generally require the driver to be at least 25.
Drivers from Latin America and the Caribbean aged 21 to 24 may qualify for a young-driver fee waiver on eligible Avis and Budget rates. Check your booking confirmation to see if this waiver is shown.
How does Travel Assistance work if I have a breakdown or emergency near Denver Airport?
Most bookings include Travel Assistance provided by Terrawind Global Protection, which can be valuable if you experience a medical emergency, accident, or other covered event while driving near Denver Airport or anywhere in Colorado.
Core benefits typically include:
- Travel insurance with medical cover for up to 5 passengers.
- Legal assistance in case of an accident.
- Compensation for baggage lost by the airline.
- Flight cancellation insurance.
If you need assistance after leaving Denver Airport, contact Terrawind 24 hours a day, 7 days a week. Call +1 888 980 9992 (toll-free) or reach them via WhatsApp at +1 208 910 1001, or email [email protected]. Have your full name, Hola Car Rentals confirmation number (format: HOLA followed by 7 digits), your current location, and a brief description of the situation ready.
Important: this Travel Assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI). Always review your booking confirmation for the exact terms applicable to your Denver Airport hire.
How do I return my hire vehicle at Denver Airport?
Returning your hire vehicle at Denver Airport follows a straightforward process, but plan ahead to avoid fuel charges and missed shuttles.
- Follow airport signs for Hire Car Return to your company’s designated lot along 78th Avenue. Each company has its own marked return area.
- Refuel before returning. Fill the tank within approximately 10 miles of the return lot, as the fuel policy is Full to Full: you receive the car full and must return it full to avoid a refuelling charge at the company’s rate, which is typically higher than pump prices.
- Take a photo of the fuel gauge and odometer at the return lot as evidence.
- Hand the keys to the return agent or, for after-hours returns, use the key drop provided by your company. Avis, for example, operates a 24-hour return centre at Denver Airport.
- After dropping off the vehicle, board the courtesy shuttle from the return area back to the Jeppesen Terminal Level 5, Island 4.
Keep your final hire receipt. If you are charged for fuel after returning a full tank at Denver Airport, contact support with your receipt and dashboard photo as evidence.
Can I add an additional driver to my Denver Airport hire?
Yes, you can add an additional driver to your Denver Airport hire either during the online booking process or at the counter during collection.
The additional driver must be present at the Denver Airport counter at collection with a valid driving licence. If their licence uses a non-Latin alphabet, an International Driving Permit is also required. Both the main driver and the additional driver must sign the hire agreement.
Fees for additional drivers at Denver Airport vary by company:
- Avis, Budget, and Payless: US$13.00 per hire day plus taxes, capped at US$65.00 plus taxes. Additional drivers must be at least 25 years old for these brands.
- Hertz, Thrifty, and Dollar: US$13.50 per hire day plus taxes, capped at US$189.00 plus taxes.
- Alamo, National, and Enterprise: US$15.00 per day plus taxes.
Some rates include one additional driver at no extra cost. Check your booking confirmation before arriving at Denver Airport to see whether the additional driver fee is already included or will be due at the counter. Only drivers listed on the hire agreement are covered by the vehicle’s protections such as CDW/LDW and liability cover.
Is a one-way hire possible from Denver Airport to another city?
Yes, one-way hires from Denver Airport to another city are available through most partner companies. You can pick up at Denver Airport and return the vehicle at a different location.
A drop-off fee may apply depending on your route. This fee is route-specific and varies by company, destination, vehicle class, and season. It is not mileage, fuel, or a tax, though it is typically taxable locally.
- The drop-off fee, if applicable, will be shown during the booking process under the To Pay at Destination section of the checkout screen.
- If no drop-off fee appears, your route does not incur one.
- Geographic restrictions may apply for certain routes, particularly cross-border or very remote destinations.
When collecting at Denver Airport, confirm the drop-off location is correctly listed on your hire agreement. If the counter charges a higher drop-off fee than shown on your booking confirmation, keep all paperwork and contact support, as No Extra Charges© Coverage may apply to undisclosed fees.
Changing your return location after booking may reprice the hire and recalculate the drop-off fee, so confirm any changes before your Denver Airport collection date.
What is the security deposit amount at Denver Airport hire desks?
At Denver Airport, the hire company will place a temporary authorisation hold on your credit card at collection. This is not a charge; it reduces your available credit until the bank releases it after you return the vehicle.
Typical hold amounts in the United States, including Denver Airport, are approximately US$300 to US$400 for standard vehicle classes on a major credit card. Premium or speciality vehicles may require a higher hold.
- The hold must be placed on a physical major credit card with the driver’s name printed on the card, in the main driver’s name. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit at Denver Airport.
- Even if you prepaid your booking, you must still present a physical credit card at the Denver Airport counter for the hold.
- After returning the vehicle, the hold is released. Your bank controls when it appears back on your available credit, which can take up to 15 working days.
Notify your bank before travelling to ensure international or in-person transactions are enabled and will not be blocked. Bringing a backup credit card in your name is strongly recommended in case your primary card is declined at Denver Airport.
Will the Pena Boulevard construction affect my hire vehicle collection at Denver Airport?
Yes, ongoing construction on Pena Boulevard, the only road connecting Denver Airport to the motorway network, can affect your experience when collecting or returning a hire vehicle.
The construction involves diverging diamond interchanges, bridge widenings, and new direct-connect ramps that create unfamiliar highway configurations at exits near Denver Airport. First-time visitors often find the routing counterintuitive, particularly at the Jackson Gap Street interchange. Allow extra travel time when driving to or from Denver Airport, especially during peak hours.
- Shuttle buses from the Jeppesen Terminal to the hire lots along 78th Avenue are not directly blocked by the Pena Boulevard work, but road congestion can slow access to and from the airport.
- Truck volume on Pena Boulevard is higher than at most U.S. airports, adding to congestion.
- A future Consolidated Rental Car Facility (ConRAC) with an automated people mover is planned for the 78th Avenue area near Denver Airport, which will eventually eliminate the need for courtesy shuttles. As of early 2026, it is not yet open and shuttle service remains mandatory.
In winter, Colorado's Passenger Vehicle Traction Law may also require all-wheel drive or chains on highways near Denver Airport during storms. Check road conditions before departing the hire lot.
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