Car Hire
in United States

EASTER  45% OFF   

Hola Car Rentals is the only premium partner of the top car hire brands operating in the United States, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in the United States.

No. With Hola Car Rentals, all costs and charges for your booking in the United States are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in the United States charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

To pick up a hire car in the United Kingdom, you must bring the following physical documents to the counter:

• A valid, original driving licence in the main driver’s name
• A major credit card with the driver’s name printed on the card (debit and prepaid cards are not accepted for the authorisation hold)
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Return flight or cruise tickets

If your driving licence uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), an International Driving Permit (IDP) is mandatory in the United Kingdom. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.

All documents must be physical. Digital copies shown on a phone or tablet are not accepted at the counter.

Yes, a major credit card is required to hire a car in the United Kingdom. The card must be in the main driver’s name, with the driver’s name physically printed on the card, and must be presented in person at the counter.

At pick-up, the hire company places a temporary authorisation hold on your card. Typical hold amounts in the United Kingdom range from GBP 200 to GBP 500 for standard vehicles, though the exact amount varies by brand, location, vehicle class, and season. Premium or specialised vehicles may carry higher holds.

The hold is not a charge. It reduces your available credit until your bank releases it after the hire ends, which can take up to 15 business days.

• Debit cards are not accepted for the authorisation hold
• Prepaid and virtual cards are not accepted
• Someone else's card is not accepted, even if they are present

Bring a backup credit card in your own name in case your primary card is declined. If your bank may flag a large in-person authorisation in the United Kingdom, set a travel notice before you arrive.

Toll roads in the United Kingdom are generally cashless. Cash booths have been phased out on most roads, so tolls are collected electronically through transponders or number plate recognition cameras.

Each hire vehicle in the United Kingdom comes equipped with an electronic toll device. At the counter, you have two main options:

• Purchase an unlimited toll package (typically GBP 10 to GBP 20 per day, depending on the hire company and region) that covers all tolls during your hire
• Decline the package and pay per use, in which case the hire company bills you the actual toll amount plus an administrative or processing fee per toll day

If you do not enrol in any programme and drive through a cashless toll, the hire company is billed via number plate recognition and then charges you the toll plus fees that can reach GBP 3.00 to GBP 4.50 per day. These charges often appear on your card days or even weeks after the hire ends.

Toll systems vary across regions in the United Kingdom. Common systems include Dart Charge in London, and various regional schemes in Scotland and Wales. If you plan to use your own transponder, inform the counter agent at pick-up and ask them to deactivate the vehicle's built-in device to avoid duplicate charges.

Yes, all Hola Car Rentals bookings for the United Kingdom include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire.

Given that toll roads are widespread across the United Kingdom, including cashless highways in London and other regions, this benefit can offset a meaningful portion of your toll costs.

To claim your cashback after returning the vehicle in the United Kingdom:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a toll receipt or itemised statement showing charges paid

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. This benefit covers toll charges only, not administrative fees, fines, or parking tickets.

The standard minimum age to hire a car in the United Kingdom without a surcharge is 25. Drivers aged 21 to 24 can hire in most regions but are subject to a daily young-driver surcharge, and most vehicle classes are restricted to drivers 25 and older.

Two regions have different rules in the United Kingdom:

• London: rental companies must rent to licensed drivers aged 18 and older, though a young-driver surcharge still applies
• Scotland: law prohibits age discrimination, so hires are available to drivers 18 and older, with a surcharge

Vehicle classes typically restricted to drivers 25 and older include full-size saloons, SUVs, minibuses, vans, convertibles, luxury, and premium categories. Drivers aged 21 to 24 are generally limited to economy, compact, and intermediate classes.

Young-driver surcharge amounts vary by partner:

• Avis and Budget: GBP 10 per hire day, capped at GBP 50
• Hertz, Thrifty, and Dollar: GBP 11 per hire day, capped at GBP 150
• Alamo, National, and Enterprise: GBP 12 per day

Travellers from Latin America and the Caribbean aged 21 to 24 may qualify for a young-driver fee waiver on eligible Hola Car Rentals rates with Avis or Budget in the United Kingdom. Check your booking confirmation to see if the waiver is included.

Pickup logistics vary by airport across the United Kingdom. Most major airports use one of two systems: counters inside the terminal, or a consolidated Hire Centre reached by shuttle bus or train.

Here is how the largest airports in the United Kingdom are set up:

• London Heathrow (LHR): hire desks are located within the terminal or in the dedicated hire centre accessible via shuttle
• Manchester (MAN): hire desks are inside the terminal or in a nearby hire village
• Birmingham (BHX): hire desks are located within the terminal building
• Glasgow (GLA): hire desks are inside the terminal or in a nearby hire centre

On your booking confirmation, locate the operating brand name and match it to airport signage. Allow 30 to 90 minutes from landing to reaching the hire desk, and more if you are arriving on an international flight due to immigration and baggage procedures.

The standard fuel policy for hire cars in the United Kingdom is Full-to-Full. You receive the vehicle with a full tank and must return it full to avoid charges.

At pick-up in the United Kingdom:

• Check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Ask the agent for the nearest petrol station to the return location

At return, refuel within approximately 10 miles or 15 kilometres of the return location so the gauge does not drop before you arrive. Keep your final fuel receipt showing the date, time, and station address.

If you return the vehicle below the recorded starting level, the hire company may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. Keeping your receipt is the best way to dispute any incorrect fuel charge.

Some hire locations in the United Kingdom may offer a prepaid fuel option. If you accept it, any unused fuel is generally non-refundable, so it is usually better value to refuel yourself before returning.

When hiring a car in the United Kingdom, two types of coverage are most important to understand: damage protection for the vehicle and third-party liability protection.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability if the hire vehicle is damaged or stolen. A deductible may apply unless your confirmation explicitly states zero. CDW and LDW do not cover damage you cause to other vehicles or persons.

Third-Party Liability (LIS or SLI) covers bodily injury and property damage you may cause to others while driving. In the United Kingdom, liability requirements vary by region. Not all regions require hire companies to include minimum liability cover, and where no minimum applies, your own personal auto policy would need to respond instead. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to GBP 250,000) to your hire in the United Kingdom.

Common exclusions across both coverages in the United Kingdom include:

• Driving under the influence or reckless driving
• Off-road use or driving in restricted areas
• Drivers not listed on the hire agreement
• Tires, undercarriage, and roof damage (unless specifically included)

Always confirm which coverages are active on your hire agreement at the counter before driving away.

Travel assistance through Terrawind Global Protection is included with most Hola Car Rentals bookings. However, this benefit does not apply to residents of the United Kingdom or Ireland. If you are hiring a car in the United Kingdom and you live outside the UK, the coverage is active for your trip.

For eligible renters driving in the United Kingdom, the travel assistance typically includes:

• Medical cover for up to 5 passengers for non-pre-existing illnesses and accidents
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you need assistance while driving in the United Kingdom, contact Terrawind 24 hours a day:

• Phone: +44 20 7946 0123 (local rate)
• WhatsApp: +44 7912 345678
• Email: [email protected]

Have your full name, Hola Car Rentals confirmation number, current location, and a brief description of the situation ready when you call. Always contact the assistance line before incurring medical expenses, as some reimbursements require prior authorisation. Check your booking confirmation for the exact coverage limits and conditions that apply to your itinerary in the United Kingdom.

Yes, you can add an additional driver to your hire car in the United Kingdom, either at no cost if your rate includes it or for a daily fee paid at the counter.

Additional driver fees in the United Kingdom vary by partner:

• Avis, Budget, and Payless: GBP 10 per hire day, capped at GBP 50
• Hertz, Thrifty, and Dollar: GBP 11 per hire day, capped at GBP 150
• Alamo, National, and Enterprise: GBP 12 per day

Check your booking confirmation to see if an additional driver is already included in your rate. If it is, only the first additional driver is covered at no charge.

Requirements for adding a driver in the United Kingdom:

• The additional driver must be present at the hire desk at pick-up
• They must show a valid driving licence and sign the hire agreement
• If their licence uses a non-Latin alphabet, an IDP is required
• For Avis, Budget, and Payless, additional drivers must be at least 25 years old

Only drivers listed on the hire agreement are covered by CDW, LDW, and liability protections. Anyone who drives without being named on the contract may void your cover.

Yes, one-way hires are widely available across the United Kingdom, allowing you to pick up a car in one city and return it to a different location.

A drop-off fee may apply depending on the route, hire company, vehicle class, and season. Common patterns in the United Kingdom include:

• Same-city airport to city centre: often no drop-off fee
• City to city within the same region or country: a drop-off fee usually applies
• Long-distance or cross-country routes: a drop-off fee almost always applies and can be significant

The drop-off fee is shown during the booking process under the section labelled as amounts payable at the destination. It is not prepaid and is not covered by No Extra Charges© unless it was not disclosed on your confirmation.

Cross-border one-way hires between the United Kingdom and neighbouring countries such as Ireland or France require prior approval from the hire company and may involve additional fees and insurance endorsements. Always confirm cross-border rules before booking if you plan to drive outside the United Kingdom.

If you need to change your drop-off location after booking, contact support as soon as possible. Route changes may reprice the hire and recalculate any applicable drop-off fee.

Driving in the United Kingdom follows left-hand traffic in all regions, so you drive on the left side of the road. This may be unfamiliar if you are arriving from a country that drives on the right.

Key rules that affect hirers in the United Kingdom:

• Speed limits vary from 30 mph in urban areas to 70 mph on motorways, and are enforced by police and automated cameras in many areas, including near schools and in work zones
• Hands-free phone laws apply; using a handheld device while driving can result in a fine
• Right turns on red are generally not permitted, except where signs explicitly allow
• Seatbelts are mandatory for all occupants in virtually every region
• Speed camera fines in the United Kingdom are civil penalties, typically GBP 50 to GBP 100, and may include points on your licence or other penalties

Traffic fines and violations incurred during your hire in the United Kingdom are your responsibility and are not covered by any hire insurance or Hola Car Rentals guarantee. Always obey posted signs and local laws throughout the United Kingdom.

Hire car rates in the United Kingdom are often higher at airports due to mandatory local fees and taxes added on top of the base rate.

Common fees at airport locations include:

• Airport Service Charge: typically GBP 10 to GBP 25, charged by the hire company to recover operating costs
• Passenger Facility Charge (PFC): usually GBP 2 to GBP 5 per hire
• Vehicle Licence Recovery Fee: around GBP 1 to GBP 3 per day
• Local taxes and surcharges: vary by region and can add a significant amount to the total

These fees can increase your total cost by 20% to 50% above the base rate. Your booking confirmation will specify which fees are included in your prepaid rate and which are payable at the counter under the section for amounts payable at the destination.

If your confirmation states that taxes and fees are included and you are still charged at the counter, the No Extra Charges© guarantee may apply. Keep all documentation and contact support after the hire if discrepancies occur.