Car Hire
in Toronto

EASTER  45% OFF   

Hola Car Rentals is a premium partner of the leading car hire companies in Toronto, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Toronto.

No. With Hola Car Rentals, all costs and charges for your booking in Toronto are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Toronto charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Toronto Pearson International Airport (YYZ), the Car Hire Centre is located at Viscount Station, next to the ALT Hotel. You do not go directly to a counter inside the terminal.

• From Terminal 1: After collecting your luggage, follow signs for the LINK Train and board towards Viscount Station.
• From Terminal 3: After baggage claim, follow signs for the LINK Train and take it to Viscount Station.
• The LINK Train is free, runs 24 hours a day, 7 days a week, and departs every 4 to 8 minutes.
• The train ride takes approximately 5 minutes. Total door-to-counter time is roughly 10 to 15 minutes depending on walking pace and wait time.

Once at Viscount Station, walk to the Car Hire Centre and proceed to your hire company's counter. Counter hours vary by brand, so check your booking confirmation for specific hours. All major Toronto Pearson partners, including Avis, Hertz, Alamo, Enterprise, Budget, Dollar, National, and Thrifty, are located at this consolidated centre.

To pick up a hire car in Toronto, you must present the following physical documents at the counter. Digital copies are not accepted.

• A valid, original driver’s licence in the main driver’s name.
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold.
• A passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher if required.
• Round-trip flight tickets or proof of onward travel.

If your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory in Toronto and across Canada. For licences in other non-English scripts or languages, an IDP is strongly recommended even if not strictly required. The IDP is a translation only and must be carried alongside your original licence. Obtain it in your home country before travelling, as it cannot be issued abroad.

Debit cards and prepaid cards are not accepted for the security deposit at Toronto hire counters.

Yes, there is one major toll road you need to be aware of when driving near Toronto: Highway 407 ETR.

The 407 ETR is a privately owned, all-electronic highway spanning 108 km across the Greater Toronto Area. It has no cash booths. Tolls are collected exclusively by photographing your licence plate, so there is no option to pay at the road.

• Tolls are distance-based and vary by time of day, day of the week, and zone. A sample 25 km peak-period trip can cost approximately CAD 30.45, including a base toll, a trip charge, and a camera charge for vehicles without a transponder.
• Weekend and holiday rates for light vehicles range from roughly CAD 0.50 to CAD 0.87 per km depending on the zone.
• Other major highways around Toronto, such as the 401, 400, and QEW, are toll-free.

If you drive on the 407 ETR without enrolling in your hire company's toll programme, the hire company will be billed and will then charge your card for the toll plus administrative fees. GPS devices may route you onto the 407 ETR by default, so check your route settings before driving. Toronto has no congestion charges or emissions zones.

Yes, all Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Toronto hire, including any charges from the 407 ETR.

To claim your cashback after returning the vehicle in Toronto:

• Email [email protected] within 30 days of vehicle return.
• Use the subject line: Tolls Cashback, followed by your reservation number (for example, Tolls Cashback - HOLA1000000).
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid.

The refund is calculated as the lesser of the actual tolls paid or 5% of your booking total. For example, if your Toronto booking totals US$600, the cap is US$30. If you paid US$18 in 407 ETR tolls, you receive US$18 back. If you paid US$50, you receive US$30.

Refunds are issued to the original payment method used for the booking and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.

When you hire a car in Toronto, your vehicle will typically be equipped with an electronic toll device or enrolled in a plate-based billing system for use on the 407 ETR and other cashless roads.

At the Toronto hire counter, you generally have two options:

• Unlimited toll package: A fixed daily rate, typically between CAD 10 and CAD 15 per day (or roughly US$11 to US$25 depending on the partner and exchange rate), which covers all tolls for that day. Some partners cap the total charge per hire period.
• Pay-per-use: You pay the actual toll amount plus an administrative or processing fee charged by the hire company. On the 407 ETR, this can include a camera charge on top of the distance-based toll.

If you drive on the 407 ETR without selecting a programme, the hire company will still be billed and will pass the charges, plus fees, to your card after the hire ends. Toll charges can appear on your statement days or even weeks after you return the vehicle in Toronto. Review the hire agreement carefully before signing to understand which programme applies and whether a daily cap exists.

Yes, a major credit card is required to hire a car in Toronto. The card must be in the main driver’s name, with the driver’s name physically printed on the card, and must be presented in person at the counter.

The hire company will place a temporary authorisation hold on your card at pickup. For Toronto and the rest of Canada, this hold is typically between CAD 300 and CAD 500, though some locations may hold up to approximately CAD 750 depending on the vehicle class and hire company.

• Debit cards and prepaid cards are not accepted for the security deposit at Toronto counters.
• Virtual or single-use card numbers are not accepted. You must present the physical card.
• The hold is not a charge. It reduces your available credit temporarily and is released after you return the vehicle. Your bank controls how quickly the hold disappears, which can take up to 15 business days.

Even if you prepaid your Toronto booking online, you must still present a physical credit card at the counter for the deposit. Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel plans to avoid fraud blocks on in-person authorisations.

Yes, one-way hires are available in Toronto, allowing you to pick up at one location and return at a different city or airport. However, a drop-off fee may apply depending on the route, hire company, and vehicle class.

When booking a one-way hire from Toronto, the drop-off fee, if applicable, will be shown on the rate details page under the section labelled as charges due at the destination. This fee is not prepaid and is paid at the counter when you pick up the vehicle.

• Routes between Toronto and nearby cities or airports may or may not carry a drop-off fee depending on distance and fleet availability.
• Cross-border one-way hires, for example from Toronto to a US city, may be restricted or carry higher fees. Confirm cross-border permissions with the hire partner before booking.
• Changing your return location after booking may reprice the hire and recalculate or add a drop-off fee.

If the drop-off fee shown at the Toronto counter differs from what appeared in your booking confirmation, keep all paperwork and contact support after the hire. The No Extra Charges© guarantee can help resolve undisclosed fees after verification.

In Toronto, hire companies place a temporary authorisation hold on your credit card at pickup. This hold is not a charge but reduces your available credit until it is released after you return the vehicle.

Typical security deposit holds in Toronto and across Canada range from approximately CAD 300 to CAD 500 for standard vehicles. Some Toronto locations, particularly for premium or larger vehicle classes, may hold up to approximately CAD 750.

• The exact amount varies by hire brand, vehicle class, and location. Hola Car Rentals cannot confirm the precise hold amount in advance, as it is set by the hire desk.
• Only a major credit card in the main driver’s name with the name printed on the card is accepted. Debit and prepaid cards are not accepted.
• After returning the car in Toronto, the hold is released by the hire company. Your bank controls how quickly it clears, which can take up to 15 business days.

To prepare, ensure your card has sufficient available credit to cover the hold plus any expected charges. Notify your bank of your travel to Toronto to prevent fraud blocks on the in-person authorisation. Bringing a backup credit card in your name is also recommended.

Yes, most Hola Car Rentals bookings include travel assistance coverage through Terrawind Global Protection, and this applies to hires in Toronto as well. However, this benefit is available only to non-North American customers. Canadian and US residents do not qualify for this coverage.

For eligible customers hiring in Toronto, the travel assistance typically includes:

• Travel insurance with medical coverage for up to 5 passengers.
• Legal assistance in the event of a road accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

If you experience a medical emergency, an accident on a Toronto highway, or another covered event during your hire, contact the assistance line immediately before incurring expenses, as some reimbursements require prior authorisation.

• Phone (24/7, toll-free): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. This coverage does not replace CDW/LDW for vehicle damage or third-party liability insurance. Check your booking confirmation for the exact terms and coverage limits that apply to your Toronto hire.

It depends on the language and alphabet of your driver’s licence. In Toronto and across Canada, visitors can generally drive using a valid foreign licence, but there are important exceptions.

• If your licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory. Without it, the Toronto hire counter may refuse to hand over the vehicle.
• If your licence is in a Latin-alphabet language other than English, an IDP is strongly recommended, even if not strictly required by every hire company.
• If your licence is in English, no IDP is needed.

The IDP is a translation booklet only. It is not a standalone licence and must always be carried together with your original driver’s licence. You must obtain the IDP in your home country before travelling to Toronto, as it cannot be issued once you have already departed. Organisations such as your National automobile association typically issue IDPs.

All documents presented at the Toronto hire counter must be physical originals. Digital or photocopied documents are not accepted.

Hires in Toronto follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and fuel gauge.
• During your Toronto hire, use the correct fuel type. Wrong-fuel incidents are not covered by the fuel policy and may generate additional charges.
• Before returning the car in Toronto, refuel within approximately 15 km of the return location so the gauge does not drop below full during the drive back.
• Keep your final fuel receipt showing the date, time, and station address.

If you return the vehicle below the recorded starting level, the hire company may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. For after-hours returns at the Toronto location, leave the receipt in the return envelope and keep a photo of the full gauge as evidence.

If the car was not full at pickup, ask the agent to record the exact level on the agreement and return it at that same level to avoid charges.

Yes, you can add an additional driver to your Toronto hire, either at no cost if your rate includes it or by paying a daily fee at the counter if it does not.

Check your booking confirmation for the line that reads additional driver free of charge. If it appears, the first additional driver is covered. If it does not appear, fees at Toronto counters vary by brand:

• Avis, Budget, and Payless: approximately CAD 13 per hire day, capped at CAD 65.
• Hertz, Thrifty, and Dollar: approximately CAD 13.50 per hire day, capped at CAD 189.
• Alamo, National, and Enterprise: approximately CAD 15 per day with no stated cap.

To add a driver at the Toronto counter:

• The additional driver must be physically present at pickup with a valid driver’s licence and any required documents, including an IDP if their licence uses a non-Latin alphabet.
• Both the main driver and the additional driver must sign the hire agreement.
• Confirm the additional driver’s name appears on the printed contract before leaving the Toronto counter.

Only drivers listed on the hire agreement are covered by protections such as CDW/LDW. Anyone who drives without being named on the contract may void cover.

The insurance included in your Toronto hire depends on the rate plan you selected. In Canada, provincial law requires every hire vehicle to carry third-party liability cover, so this statutory liability is included by default when you hire in Toronto through Hola Car Rentals. You can also purchase higher supplementary liability limits if needed.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the hire vehicle itself. Check your booking confirmation to see whether CDW/LDW is included in your Toronto rate and whether a deductible applies.

• CDW/LDW covers damage to the hire car from a collision, theft, or vandalism, subject to any deductible and the exclusions listed in the hire agreement.
• CDW/LDW does not cover third-party liability, your personal injuries, or your belongings.
• Tires, undercarriage, roof, and keys are commonly excluded unless a specific add-on is purchased.

At the Toronto counter, review the hire agreement to confirm which coverages are active, the deductible amount if applicable, and any geographic restrictions. All named drivers on the agreement are covered. Anyone who drives without being listed may void the cover. If you have questions about what your specific Toronto hire includes, check your Hola Car Rentals confirmation email for the full rate details.