Car Hire
at Salt Lake City Airport

Hola Car Rentals is the only premium partner of the top car hire brands operating at Salt Lake City Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip at Salt Lake City Airport.

No. With Hola Car Rentals, all costs and charges for your booking at Salt Lake City Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at Salt Lake City Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Salt Lake City Airport, all major on-site hire brands have their counters in the Gateway Center, a shared facility connected to the car park at approximately 3920 West Terminal Drive, Salt Lake City, UT 84122.

After collecting your bags, follow the signs across one of two skywalks or bridges from the baggage reclaim level. The walk is roughly 350 yards and no shuttle or people mover is needed for on-site brands. Vehicles are parked in the garage directly behind the counters.

The following brands operate on-site at Salt Lake City Airport: Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National, Payless, and Thrifty.

Some off-site brands such as Sixt, Fox, and ACE use a shuttle that departs from the west side of the car park. If your booking is with one of those brands, look for the shuttle stop signs after exiting the terminal.

Counter hours at Salt Lake City Airport vary by brand. Here is a summary of typical operating hours for on-site brands:

• Budget: 24 hours, 7 days a week
• Avis and Payless: 5 a.m. to 2 a.m.
• Alamo, Enterprise, and National: 7 a.m. to midnight (some Enterprise listings show 6 a.m. to 11.59 p.m.)
• Dollar, Hertz, and Thrifty: 7 a.m. to 11 p.m.

If your flight arrives outside a brand's operating hours, you may not be able to collect your vehicle until the counter reopens. Budget is the only brand at Salt Lake City Airport with confirmed 24-hour service. After-hours vehicle returns are generally available via a key drop box in the garage, but after-hours pickups are limited to brands whose counters are open.

Always verify hours on your booking confirmation before travelling, as hours can change on holidays or due to operational adjustments.

When renting a car at Salt Lake City Airport, the main toll system you may encounter is the I-15 Express Lanes, a cashless managed lane network spanning approximately 62 miles from Spanish Fork to Layton Parkway, passing through the Salt Lake City area.

Tolls on the I-15 Express Lanes are dynamic and range from a minimum of US$0.25 to a maximum of US$1.00 per segment for solo drivers. Carpoolers with two or more occupants can qualify for a 100% exemption by switching an Express Pass transponder to HOV mode. Regular lanes on I-15 remain free.

Rental vehicles at Salt Lake City Airport come equipped with an electronic toll device. At the counter you can choose between:

• An unlimited toll package: typically US$11 to US$25 per day depending on the brand
• Pay-per-use: actual toll charges plus administrative or processing fees billed after the hire

If you drive through a cashless toll without enrolling in a programme, the hire company will bill the toll at the highest applicable rate plus administrative fees, which can appear on your card weeks after the hire ends. You may also use a personal Express Pass or E-ZPass transponder to avoid hire programme fees, but inform the counter agent so the vehicle's default device can be deactivated to prevent duplicate charges.

Yes, every booking made through Hola Car Rentals includes Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire at Salt Lake City Airport or anywhere else on your trip.

This is especially useful if you drive the I-15 Express Lanes near Salt Lake City Airport, where tolls are charged electronically and can add up across multiple trips.

To claim your cashback, email [email protected] within 30 days of returning the vehicle and include:

• Your Hola Car Rentals reservation confirmation
• A copy of the hire agreement signed at pick-up
• A receipt or statement showing the toll charges paid (toll provider invoice, final hire invoice with itemised toll line, or transponder statement)

The refund is processed to the same payment method used for your booking and typically takes 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. This benefit does not mean tolls are included in your rate; you still pay tolls normally and claim reimbursement afterwards.

To collect your hire car at Salt Lake City Airport, you must present the following physical documents at the counter:

• Your original, unexpired driver's licence with a photo
• A major credit card in the main driver's name, with the driver's name printed on the physical card, for the security deposit authorisation hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or travel tickets

If your driver's licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licences in other non-English languages that do use Latin characters, an IDP is strongly recommended but not strictly required at Salt Lake City Airport.

The IDP is a translation document only and must always be carried alongside your original licence. It is not accepted as a standalone licence.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the counter. If you are unsure whether your licence qualifies, obtain an IDP from your home country's automobile association before travelling.

Yes, a major credit card is required to hire a car at Salt Lake City Airport. The card must be in the main driver's name, with the driver's name physically printed on the card, and must have sufficient available credit to cover the security deposit authorisation hold.

At Salt Lake City Airport, the typical security deposit hold for a standard vehicle is approximately US$300 to US$400, though the exact amount varies by brand, vehicle class, and hire duration. The hold is a temporary authorisation, not a charge, and is released after you return the vehicle. Your bank controls how quickly the hold disappears from your available balance, which can take up to 15 business days.

Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the deposit at Salt Lake City Airport. Even if you prepaid your booking online, you must still present a physical credit card at the counter.

Tips to avoid issues at the counter:

• Notify your bank of international travel before arriving at Salt Lake City Airport to prevent fraud blocks on the authorisation
• Bring a backup credit card in your name in case your primary card is declined
• Confirm your available credit covers the hold amount plus any expected charges

When hiring a car at Salt Lake City Airport, several fees and taxes are added on top of the base rate. These are standard charges associated with operating at the airport and in Utah, and they apply regardless of which brand you choose.

• Airport Concession Recovery Fee (ACRF): typically 10 to 12% of the base hire rate, charged by the hire company to recover the cost of operating at Salt Lake City Airport
• Customer Facility Charge (CFC): approximately US$4.50 to US$5.00 per hire day, covering the cost of the Gateway Center hire facility
• Utah state vehicle hire tax: 10.25% applied to the hire

These fees are bundled into the quotes shown by all major brands at Salt Lake City Airport. Depending on your booking, some or all of these may be listed as included in your pre-paid rate, or they may appear as amounts due at collection.

Check your booking confirmation carefully. If your confirmation shows taxes and fees as included and you are still charged at the counter, the No Extra Charges© guarantee may apply. Contact support after completing your hire with your hire agreement and receipt.

Yes, one-way hires from Salt Lake City Airport are possible, but they typically come with a drop-off fee that varies significantly depending on the destination, vehicle class, and hire brand.

For routes to destinations in the Mountain West region, such as National park gateways or ski area hubs, one-way surcharges from Salt Lake City Airport can be substantial. For example, luxury or large 4WD SUV one-ways to destinations like Bozeman, Montana have been reported starting at US$600 per direction, which is higher than typical one-way fees at many UK airports.

Key points about one-way hires from Salt Lake City Airport:

• The drop-off fee is shown during the booking process under the section labelled as amounts due at destination, not in the base rate
• The fee cannot be pre-paid and is not covered by No Extra Charges© unless it was not disclosed during booking
• Changing your return location after booking may reprice the hire and increase the fee
• Cross-border one-ways (for example, into Canada or Mexico) may be restricted or require prior authorisation from the hire brand

Always confirm the drop-off fee on your booking confirmation before finalising a one-way hire from Salt Lake City Airport.

At Salt Lake City Airport, the minimum age to hire a car is 21 years old. Drivers aged 21 to 24 are subject to a young-hire surcharge, which is a daily fee charged at the counter in addition to the base hire rate.

Drivers aged 25 and older are not subject to any age-related surcharge at Salt Lake City Airport.

Additional rules that apply to drivers under 25 at Salt Lake City Airport:

• Vehicle class restrictions apply: most brands limit under-25 drivers to economy, compact, intermediate, and compact or intermediate SUV categories. Premium, luxury, full-size SUV, minivan, and convertible classes typically require the driver to be 25 or older
• Additional drivers aged 21 to 24 may also be subject to the surcharge or may not be accepted, depending on the brand. For Avis, Budget, and Payless, additional drivers are generally required to be at least 25
• All standard document and credit card requirements still apply regardless of age

If you are between 21 and 24 and from Latin America or the Caribbean, certain Hola Car Rentals rates with Avis or Budget at Salt Lake City Airport may waive the young-hire fee. Check your booking confirmation to see if the waiver is explicitly listed.

Returning a hire car at Salt Lake City Airport is straightforward. The return lanes are located in the same car park as the hire counters in the Gateway Center, directly behind the on-site brand counters.

Steps for returning your vehicle at Salt Lake City Airport:

• Follow the terminal signs directing you to the hire car return lanes in the garage
• Park the vehicle in the designated return area for your brand
• Lock the car and drop the keys at the customer service booth or key drop box
• A hire company employee will inspect the vehicle after you leave

Before returning, refuel the vehicle to the level recorded on your hire agreement (Full-to-Full policy). Refuel within approximately 10 miles of Salt Lake City Airport so the gauge does not drop before you reach the return area. Keep your fuel receipt as proof in case a fuel charge is disputed.

For after-hours returns at Salt Lake City Airport, place the keys in the drop box provided. Take a photo of the fuel gauge and odometer before leaving the vehicle. Your responsibility for the car ends once the keys are dropped, but the inspection will occur when the branch reopens.

Yes, you can add an additional driver to your hire at Salt Lake City Airport, either as part of your booking or at the counter during collection.

Some Hola Car Rentals rates include one additional driver at no extra cost. Check your booking confirmation for the phrase additional driver included or additional driver free of charge. If it is not listed, a daily fee applies at the Salt Lake City Airport counter:

• Avis, Budget, and Payless: US$13 per day plus taxes, capped at US$65 plus taxes
• Hertz, Thrifty, and Dollar: US$13.50 per day plus taxes, capped at US$189 plus taxes
• Alamo, National, and Enterprise: US$15 per day plus taxes

Requirements for adding an additional driver at Salt Lake City Airport:

• The additional driver must be present at the counter at collection
• They must present a valid driver's licence and any required IDP
• They must meet the minimum age requirement (21 at Salt Lake City Airport; 25 for additional drivers with Avis, Budget, and Payless)
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the hire agreement are covered by the hire protections. Anyone who drives the vehicle without being named on the contract may void cover.

When hiring a car at Salt Lake City Airport, there are two main types of protection to consider: cover for the hire vehicle itself, and cover for damage or injury you may cause to others.

Cover for the hire vehicle (CDW or LDW) reduces your financial liability if the car is damaged or stolen. A deductible may apply unless your confirmation explicitly shows zero deductible. CDW and LDW do not cover third-party liability.

Third-party liability (LIS, ALI, or SLI) covers bodily injury and property damage you may cause to other people or vehicles while driving. In Utah, not all hire companies are required to include state-minimum liability by default, so it is strongly recommended to add supplementary liability cover when collecting at Salt Lake City Airport.

Common exclusions to be aware of at Salt Lake City Airport:

• Damage caused whilst driving under the influence or off-road
• Drivers not listed on the hire agreement
• Tires, wheels, undercarriage, and roof damage (often excluded unless a specific add-on is purchased)
• Incidents not reported promptly to the hire company

Review your booking confirmation to confirm which protections are included in your rate before arriving at Salt Lake City Airport.

Yes, most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to hires starting at Salt Lake City Airport.

This benefit is particularly relevant if you plan to drive into more remote areas of Utah after collecting at Salt Lake City Airport, where access to medical facilities or legal support may be limited.

Coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

Important: this benefit does not apply to residents of the United States or Canada. If you are a US or Canadian resident hiring at Salt Lake City Airport, this cover is not available to you.

If you need assistance during your hire, contact Terrawind 24 hours a day, 7 days a week:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your full name and Hola Car Rentals confirmation number ready when you call. This cover does not replace CDW or LDW for vehicle damage, nor does it cover third-party liability.