VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Thrifty in Los Angeles include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Los Angeles, including Thrifty, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Thrifty rental experience and peace of mind throughout your trip in Los Angeles.
Will I face unexpected charges at the Thrifty counter in Los Angeles when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Thrifty booking in Los Angeles are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Thrifty counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Thrifty counter in Los Angeles charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Thrifty to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my Thrifty rental car at Los Angeles International Airport?
After landing at Los Angeles International Airport (LAX), your Thrifty rental is picked up at the Consolidated Rent-A-Car facility, known as ConRAC. Here is how to get there:
- After baggage claim, exit to the Lower/Arrivals level of your terminal.
- Walk to the center median and look for the purple "Rental Car Shuttles" signs.
- Board the Thrifty courtesy shuttle. Make sure the shuttle displays the Thrifty logo before boarding.
- The shuttle will take you directly to ConRAC, where the Thrifty counter and vehicle rows are located.
Plan for 15 to 25 minutes total from the terminal curb to the counter, depending on shuttle frequency and ConRAC queue length. Shuttles run frequently, including late at night. Bring your physical credit card, driver's license, and booking confirmation to the Thrifty counter in Los Angeles.
What documents do I need to pick up my Thrifty car rental in Los Angeles?
To collect your Thrifty vehicle in Los Angeles, you must present the following physical documents at the counter:
- A valid, original driver's license in the main driver's name.
- A physical major credit card with the driver's name printed on the card, for the security deposit hold.
- A valid passport or government-issued photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets (required for visitors traveling from abroad).
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or a Latin alphabet, an IDP is recommended but not strictly required. Digital documents are not accepted at the Thrifty counter in Los Angeles, so bring all originals.
Do I need an International Driving Permit to rent from Thrifty in Los Angeles?
It depends on your license. When renting from Thrifty in Los Angeles, an International Driving Permit (IDP) is mandatory if your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. In that case, you must carry both the IDP and your original license together.
If your license is in English or uses a Latin (Roman) alphabet, an IDP is recommended but not strictly required by most rental partners. However, having one can prevent delays at the Thrifty counter in Los Angeles if the agent cannot read your license.
Important: the IDP is a translation document only. It is not a standalone license and will not be accepted without your original. Obtain your IDP in your home country before traveling, as it cannot be issued abroad.
Are there toll roads near Los Angeles, and how does Thrifty handle toll charges?
Yes, toll roads exist in and around Los Angeles, and your Thrifty rental vehicle includes an electronic toll device or plate-based billing system to handle them automatically.
The main toll facilities you may encounter include:
- Express Lanes on I-10 and I-110 in Los Angeles County, which use dynamic pricing and require a transponder or plate-based billing.
- Orange County toll roads (SR-73, SR-241, SR-261, SR-133), which are fully cashless and charge approximately US$5 to US$15 per day depending on usage.
At the Thrifty counter in Los Angeles, you can choose between two billing options:
- Unlimited toll package: a fixed daily rate of approximately US$11 to US$25, covering all toll usage during your rental.
- Pay per use: actual toll amounts plus daily or administrative processing fees billed after the rental, sometimes weeks later.
You may also opt out and pay tolls directly through the toll agency's website, but notify the Thrifty agent so the vehicle's default device can be deactivated to avoid duplicate charges. Most highways in Los Angeles are free if you avoid express lanes and Orange County roads.
Can I get a cashback refund on tolls paid during my Thrifty rental in Los Angeles?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Thrifty rental in Los Angeles.
This benefit is especially useful in Los Angeles, where express lanes on I-10 and I-110 and Orange County toll roads can add up over a multi-day rental.
To claim your cashback:
- Email [email protected] within 30 days of returning your Thrifty vehicle in Los Angeles.
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.
- Attach your rental agreement, a toll invoice or statement, and proof of payment.
- Include your full name, travel dates, and the last 4 digits of the card used for your booking.
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Note that this benefit reimburses tolls you paid, it does not mean tolls are included in your rate.
What credit card do I need for the security deposit at Thrifty in Los Angeles?
You must present a physical, major credit card in the main driver's name, with the driver's name printed on the card, at the Thrifty counter in Los Angeles. The card is used to place a temporary authorization hold, not an immediate charge, for the security deposit.
Key requirements to keep in mind:
- The card must be a major credit card (Visa, Mastercard, Discover, or similar). Debit cards, prepaid cards, and virtual or digital wallet cards are not accepted for the deposit.
- The name on the card must match the main driver's name on the rental agreement.
- You must have sufficient available credit to cover the hold, typically around US$300 to US$400 for standard vehicles in Los Angeles.
The hold is released after you return the Thrifty vehicle, but your bank may take up to 15 business days to reflect the release. Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel dates to prevent fraud blocks on in-person transactions in Los Angeles.
Is there a young driver surcharge for under-25 renters at Thrifty in Los Angeles?
Yes, Thrifty in Los Angeles applies a young driver surcharge for renters between the ages of 21 and 24. The standard underage fee for Thrifty is approximately US$13.50 per rental day plus taxes, with a maximum charge of US$189 plus taxes for the rental period.
Additional restrictions apply to younger renters in Los Angeles:
- Most vehicle classes, including full-size sedans, SUVs, minivans, luxury, and premium categories, are restricted to drivers aged 25 and older.
- Drivers aged 21 to 24 are generally limited to economy, compact, and intermediate vehicle classes.
- Drivers under 21 cannot rent from Thrifty in Los Angeles.
The surcharge is paid at the Thrifty counter in Los Angeles and is not included in your prepaid rate. If you are between 21 and 24, Budget for this additional daily fee when planning your trip.
Can I add an additional driver to my Thrifty rental in Los Angeles?
Yes, you can add an additional driver to your Thrifty rental in Los Angeles, but the driver must be present at the counter at pickup with their own valid driver's license.
For Thrifty in Los Angeles, the additional driver fee is approximately US$13.50 per rental day plus taxes, with a maximum charge of US$189 plus taxes for the full rental period, unless your booking confirmation explicitly states that an additional driver is included at no charge.
Requirements for the additional driver:
- Must be physically present at the Thrifty counter in Los Angeles at pickup.
- Must present a valid driver's license, and an IDP if their license uses a non-Latin alphabet.
- Must meet the minimum age requirements. For Thrifty, additional drivers should generally be at least 25 years old.
- Must sign the rental agreement at the counter.
Only drivers listed on the rental agreement are covered by protections such as CDW/LDW. Anyone not named on the contract who drives the vehicle may void coverage entirely.
What insurance coverage is included in my Thrifty rental in Los Angeles?
The coverage included in your Thrifty rental in Los Angeles depends on the rate plan selected at booking. Most Hola Car Rentals rates for the United States include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which reduces your financial liability for damage to the Thrifty vehicle from a collision, theft, or vandalism, subject to any applicable deductible.
Key points to understand about your coverage in Los Angeles:
- CDW/LDW covers the rental vehicle only. It does not cover injuries or property damage you cause to third parties.
- Third-party liability (LIS/SLI/ALI) is separate. Some U.S. states require a minimum, but not all do. Adding supplemental liability coverage is strongly recommended for driving in Los Angeles.
- Common exclusions include tires, undercarriage, roof damage, prohibited use such as off-road driving, and incidents involving unlisted drivers.
- A deductible may apply per incident unless your confirmation states zero deductible.
Always review your booking confirmation and the Thrifty rental agreement in Los Angeles to confirm exactly what is included and what deductible applies before driving away.
Does my Thrifty booking in Los Angeles include travel assistance if something goes wrong?
Yes, most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, and this applies to your Thrifty rental in Los Angeles as well. However, this benefit does not apply to residents of the United States or Canada.
For eligible travelers, the coverage typically includes:
- Medical coverage for up to 5 passengers for non-pre-existing illnesses and accidents.
- Legal assistance in the event of a road accident, which can be particularly useful given Los Angeles's complex freeway interchanges and high traffic volume.
- Compensation for baggage lost by the airline.
- Flight cancellation insurance.
If you need assistance during your Thrifty rental in Los Angeles, contact Terrawind 24 hours a day:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.
Can I pick up a Thrifty car in Los Angeles and return it to a different city?
Yes, one-way rentals are available through Thrifty in Los Angeles, but a drop-off fee typically applies when you return the vehicle to a different location.
How the fee works for your Thrifty rental in Los Angeles:
- The drop-off fee is route-specific and varies by destination, vehicle class, and season.
- Same-city returns, such as from Los Angeles airport to a downtown Thrifty location, often carry no drop-off fee.
- Returns to a different city or state generally incur a one-way fee, which can vary significantly depending on distance.
- The fee is listed under the "To pay at destination" section during checkout and on your booking confirmation.
This fee cannot be prepaid and is paid directly at the Thrifty counter in Los Angeles or at the return location. If a drop-off fee does not appear during booking, no fee applies to your specific route. Always confirm the fee on your confirmation before pickup to avoid surprises.
What is the fuel policy for Thrifty rentals in Los Angeles?
Thrifty rentals in Los Angeles follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
To avoid extra charges on your Thrifty rental in Los Angeles:
- Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the rental agreement.
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Thrifty lot in Los Angeles.
- Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive.
- Keep your final fuel receipt showing the date, time, and station address.
If you return the Thrifty vehicle in Los Angeles with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee. Fuel prices in California are generally above the National average due to state taxes, so refueling before return is always the better value.
Are there extra airport fees when renting from Thrifty at Los Angeles airport?
Yes, renting from Thrifty at Los Angeles International Airport (LAX) involves additional location-specific fees on top of your base rental rate. These are standard charges applied to all airport rentals in Los Angeles and are not unique to Thrifty.
Typical fees you may see at the Thrifty counter in Los Angeles include:
- Customer Facility Charge (CFC): a per-day fee that funds the ConRAC facility used by all rental brands at LAX.
- Airport Concession Recovery Fee (ACRF): typically 12 to 15% of the base rate, charged by the airport for operating on airport property.
- State and local taxes: California and Los Angeles apply additional surcharges that can bring the total fee load to 20 to 30% above the base rate.
Your booking confirmation will show which fees are included in your prepaid rate and which are due at the Thrifty counter in Los Angeles under "To pay at destination." If a fee marked as included on your confirmation is charged again at the counter, the No Extra Charges© guarantee may apply. Off-airport Thrifty locations in the Los Angeles area can be significantly cheaper by avoiding airport-specific surcharges.
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