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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3405
3408 reviews
4.9 stars, 3408 reviews
4.9
user review 1 user review 2 user review 3 +3405
3408 reviews
4.9 stars, 3408 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 3 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 5 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 2 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 6 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 1 month ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 4 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 1 month ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 1 month ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 1 month ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 1 month ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 1 month ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 1 month ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 1 month ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 1 month ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 1 month ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 1 month ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 1 month ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 1 month ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 1 month ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 1 month ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 3 weeks ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 1 month ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 4 weeks ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 4 weeks ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 4 weeks ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 4 weeks ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 4 weeks ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 4 weeks ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 4 weeks ago
"So far so good"
Judy Winkin
Judy Winkin
5 3 weeks ago
"Easy and good deal"
Samantha de León
Samantha de León
5 3 weeks ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 3 weeks ago
"Very easy to book and competitive prices."
ju
ju
5 3 weeks ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 3 weeks ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 3 weeks ago
"Very good. Easy."
David Garciarena
David Garciarena
5 2 weeks ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 2 weeks ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 2 weeks ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 2 weeks ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 2 weeks ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 3 weeks ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 2 weeks ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 2 weeks ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 2 weeks ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 2 weeks ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 2 weeks ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 2 weeks ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 2 weeks ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 2 weeks ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 1 week ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 1 week ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 1 week ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 1 week ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 1 week ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 1 week ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 1 week ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 1 week ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 5 days ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 5 days ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 6 days ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 2 days ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 17 hours ago
"It was an excellent experience to rent a car via HOLA the service was super."

Frequently Asked Questions

What does my Hola Car Rentals booking with Thrifty in Los Angeles include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car rental brands operating in Los Angeles, including Thrifty, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Thrifty rental experience and peace of mind throughout your trip in Los Angeles.

Will I face unexpected charges at the Thrifty counter in Los Angeles when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your Thrifty booking in Los Angeles are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Thrifty counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Thrifty counter in Los Angeles charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Thrifty to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my Thrifty rental car at Los Angeles International Airport?

After landing at Los Angeles International Airport (LAX), your Thrifty rental is picked up at the Consolidated Rent-A-Car facility, known as ConRAC. Here is how to get there:

  • After baggage claim, exit to the Lower/Arrivals level of your terminal.
  • Walk to the center median and look for the purple "Rental Car Shuttles" signs.
  • Board the Thrifty courtesy shuttle. Make sure the shuttle displays the Thrifty logo before boarding.
  • The shuttle will take you directly to ConRAC, where the Thrifty counter and vehicle rows are located.

Plan for 15 to 25 minutes total from the terminal curb to the counter, depending on shuttle frequency and ConRAC queue length. Shuttles run frequently, including late at night. Bring your physical credit card, driver's license, and booking confirmation to the Thrifty counter in Los Angeles.

What documents do I need to pick up my Thrifty car rental in Los Angeles?

To collect your Thrifty vehicle in Los Angeles, you must present the following physical documents at the counter:

  • A valid, original driver's license in the main driver's name.
  • A physical major credit card with the driver's name printed on the card, for the security deposit hold.
  • A valid passport or government-issued photo ID.
  • Your booking confirmation or printed voucher.
  • Round-trip flight or cruise tickets (required for visitors traveling from abroad).

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or a Latin alphabet, an IDP is recommended but not strictly required. Digital documents are not accepted at the Thrifty counter in Los Angeles, so bring all originals.

Do I need an International Driving Permit to rent from Thrifty in Los Angeles?

It depends on your license. When renting from Thrifty in Los Angeles, an International Driving Permit (IDP) is mandatory if your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. In that case, you must carry both the IDP and your original license together.

If your license is in English or uses a Latin (Roman) alphabet, an IDP is recommended but not strictly required by most rental partners. However, having one can prevent delays at the Thrifty counter in Los Angeles if the agent cannot read your license.

Important: the IDP is a translation document only. It is not a standalone license and will not be accepted without your original. Obtain your IDP in your home country before traveling, as it cannot be issued abroad.

Are there toll roads near Los Angeles, and how does Thrifty handle toll charges?

Yes, toll roads exist in and around Los Angeles, and your Thrifty rental vehicle includes an electronic toll device or plate-based billing system to handle them automatically.

The main toll facilities you may encounter include:

  • Express Lanes on I-10 and I-110 in Los Angeles County, which use dynamic pricing and require a transponder or plate-based billing.
  • Orange County toll roads (SR-73, SR-241, SR-261, SR-133), which are fully cashless and charge approximately US$5 to US$15 per day depending on usage.

At the Thrifty counter in Los Angeles, you can choose between two billing options:

  • Unlimited toll package: a fixed daily rate of approximately US$11 to US$25, covering all toll usage during your rental.
  • Pay per use: actual toll amounts plus daily or administrative processing fees billed after the rental, sometimes weeks later.

You may also opt out and pay tolls directly through the toll agency's website, but notify the Thrifty agent so the vehicle's default device can be deactivated to avoid duplicate charges. Most highways in Los Angeles are free if you avoid express lanes and Orange County roads.

Can I get a cashback refund on tolls paid during my Thrifty rental in Los Angeles?

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Thrifty rental in Los Angeles.

This benefit is especially useful in Los Angeles, where express lanes on I-10 and I-110 and Orange County toll roads can add up over a multi-day rental.

To claim your cashback:

  • Email [email protected] within 30 days of returning your Thrifty vehicle in Los Angeles.
  • Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.
  • Attach your rental agreement, a toll invoice or statement, and proof of payment.
  • Include your full name, travel dates, and the last 4 digits of the card used for your booking.

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Note that this benefit reimburses tolls you paid, it does not mean tolls are included in your rate.

What credit card do I need for the security deposit at Thrifty in Los Angeles?

You must present a physical, major credit card in the main driver's name, with the driver's name printed on the card, at the Thrifty counter in Los Angeles. The card is used to place a temporary authorization hold, not an immediate charge, for the security deposit.

Key requirements to keep in mind:

  • The card must be a major credit card (Visa, Mastercard, Discover, or similar). Debit cards, prepaid cards, and virtual or digital wallet cards are not accepted for the deposit.
  • The name on the card must match the main driver's name on the rental agreement.
  • You must have sufficient available credit to cover the hold, typically around US$300 to US$400 for standard vehicles in Los Angeles.

The hold is released after you return the Thrifty vehicle, but your bank may take up to 15 business days to reflect the release. Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel dates to prevent fraud blocks on in-person transactions in Los Angeles.

Is there a young driver surcharge for under-25 renters at Thrifty in Los Angeles?

Yes, Thrifty in Los Angeles applies a young driver surcharge for renters between the ages of 21 and 24. The standard underage fee for Thrifty is approximately US$13.50 per rental day plus taxes, with a maximum charge of US$189 plus taxes for the rental period.

Additional restrictions apply to younger renters in Los Angeles:

  • Most vehicle classes, including full-size sedans, SUVs, minivans, luxury, and premium categories, are restricted to drivers aged 25 and older.
  • Drivers aged 21 to 24 are generally limited to economy, compact, and intermediate vehicle classes.
  • Drivers under 21 cannot rent from Thrifty in Los Angeles.

The surcharge is paid at the Thrifty counter in Los Angeles and is not included in your prepaid rate. If you are between 21 and 24, Budget for this additional daily fee when planning your trip.

Can I add an additional driver to my Thrifty rental in Los Angeles?

Yes, you can add an additional driver to your Thrifty rental in Los Angeles, but the driver must be present at the counter at pickup with their own valid driver's license.

For Thrifty in Los Angeles, the additional driver fee is approximately US$13.50 per rental day plus taxes, with a maximum charge of US$189 plus taxes for the full rental period, unless your booking confirmation explicitly states that an additional driver is included at no charge.

Requirements for the additional driver:

  • Must be physically present at the Thrifty counter in Los Angeles at pickup.
  • Must present a valid driver's license, and an IDP if their license uses a non-Latin alphabet.
  • Must meet the minimum age requirements. For Thrifty, additional drivers should generally be at least 25 years old.
  • Must sign the rental agreement at the counter.

Only drivers listed on the rental agreement are covered by protections such as CDW/LDW. Anyone not named on the contract who drives the vehicle may void coverage entirely.

What insurance coverage is included in my Thrifty rental in Los Angeles?

The coverage included in your Thrifty rental in Los Angeles depends on the rate plan selected at booking. Most Hola Car Rentals rates for the United States include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which reduces your financial liability for damage to the Thrifty vehicle from a collision, theft, or vandalism, subject to any applicable deductible.

Key points to understand about your coverage in Los Angeles:

  • CDW/LDW covers the rental vehicle only. It does not cover injuries or property damage you cause to third parties.
  • Third-party liability (LIS/SLI/ALI) is separate. Some U.S. states require a minimum, but not all do. Adding supplemental liability coverage is strongly recommended for driving in Los Angeles.
  • Common exclusions include tires, undercarriage, roof damage, prohibited use such as off-road driving, and incidents involving unlisted drivers.
  • A deductible may apply per incident unless your confirmation states zero deductible.

Always review your booking confirmation and the Thrifty rental agreement in Los Angeles to confirm exactly what is included and what deductible applies before driving away.

Does my Thrifty booking in Los Angeles include travel assistance if something goes wrong?

Yes, most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, and this applies to your Thrifty rental in Los Angeles as well. However, this benefit does not apply to residents of the United States or Canada.

For eligible travelers, the coverage typically includes:

  • Medical coverage for up to 5 passengers for non-pre-existing illnesses and accidents.
  • Legal assistance in the event of a road accident, which can be particularly useful given Los Angeles's complex freeway interchanges and high traffic volume.
  • Compensation for baggage lost by the airline.
  • Flight cancellation insurance.

If you need assistance during your Thrifty rental in Los Angeles, contact Terrawind 24 hours a day:

Have your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.

Can I pick up a Thrifty car in Los Angeles and return it to a different city?

Yes, one-way rentals are available through Thrifty in Los Angeles, but a drop-off fee typically applies when you return the vehicle to a different location.

How the fee works for your Thrifty rental in Los Angeles:

  • The drop-off fee is route-specific and varies by destination, vehicle class, and season.
  • Same-city returns, such as from Los Angeles airport to a downtown Thrifty location, often carry no drop-off fee.
  • Returns to a different city or state generally incur a one-way fee, which can vary significantly depending on distance.
  • The fee is listed under the "To pay at destination" section during checkout and on your booking confirmation.

This fee cannot be prepaid and is paid directly at the Thrifty counter in Los Angeles or at the return location. If a drop-off fee does not appear during booking, no fee applies to your specific route. Always confirm the fee on your confirmation before pickup to avoid surprises.

What is the fuel policy for Thrifty rentals in Los Angeles?

Thrifty rentals in Los Angeles follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

To avoid extra charges on your Thrifty rental in Los Angeles:

  • Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the rental agreement.
  • Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Thrifty lot in Los Angeles.
  • Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive.
  • Keep your final fuel receipt showing the date, time, and station address.

If you return the Thrifty vehicle in Los Angeles with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee. Fuel prices in California are generally above the National average due to state taxes, so refueling before return is always the better value.

Are there extra airport fees when renting from Thrifty at Los Angeles airport?

Yes, renting from Thrifty at Los Angeles International Airport (LAX) involves additional location-specific fees on top of your base rental rate. These are standard charges applied to all airport rentals in Los Angeles and are not unique to Thrifty.

Typical fees you may see at the Thrifty counter in Los Angeles include:

  • Customer Facility Charge (CFC): a per-day fee that funds the ConRAC facility used by all rental brands at LAX.
  • Airport Concession Recovery Fee (ACRF): typically 12 to 15% of the base rate, charged by the airport for operating on airport property.
  • State and local taxes: California and Los Angeles apply additional surcharges that can bring the total fee load to 20 to 30% above the base rate.

Your booking confirmation will show which fees are included in your prepaid rate and which are due at the Thrifty counter in Los Angeles under "To pay at destination." If a fee marked as included on your confirmation is charged again at the counter, the No Extra Charges© guarantee may apply. Off-airport Thrifty locations in the Los Angeles area can be significantly cheaper by avoiding airport-specific surcharges.

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