Enterprise Car Hire
in San Jose

Hola Car Rentals is the only premium partner of the top car hire brands operating in San Jose, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in San Jose.

No. With Hola Car Rentals, all costs and charges for your booking in San Jose are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in San Jose charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Enterprise counter at San Jose Airport (SJC) is located at the Rental Car Centre, 1659 Airport Blvd, Suite 5, San Jose, CA 95110. The process depends on which terminal you arrive at.

• Terminal B arrivals: walk across Airport Boulevard via the marked pedestrian crossings directly from baggage reclaim to the Rental Car Centre. No shuttle is needed.
• Terminal A and International Arrivals: take any airport shuttle bus from the kerbside outside baggage reclaim to the Rental Car Centre. Shuttles run every 10 minutes from 7 a.m. to 10 p.m. and every 20 minutes from 10 p.m. to midnight.

Once at the Rental Car Centre, proceed to the Enterprise counter to complete your contract and collect your keys. Self-service kiosks are also available kerbside for quicker transactions. The Enterprise location at San Jose Airport is open daily from 6 a.m. to 11 p.m., with after-hours return options available.

To collect your Enterprise hire in San Jose, you must present the following physical documents at the counter. Digital copies are not accepted.

• A valid, original driving licence in the main driver’s name.
• A major credit card with the driver’s name printed on the card, for the authorisation hold.
• A passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for international visitors).
• Two items showing your current home address, such as a utility bill or payslip dated within 30 days (active-duty military are exempt).

If your driving licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory at the Enterprise counter in San Jose. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.

Yes, Enterprise in San Jose applies a young driver surcharge for renters under 25 years old. In the United Kingdom, the standard minimum age to hire without additional fees is 25.

Drivers aged 21 to 24 can hire from Enterprise in San Jose but will be charged a daily young-renter surcharge on top of the base hire rate. The surcharge amount varies by location and vehicle class. Additionally, certain vehicle categories, such as full-size SUVs, premium, luxury, minivans, and convertibles, are typically restricted to renters aged 25 and older.

If you are 21 to 24, the vehicle classes most commonly available to you at the Enterprise San Jose location include economy, compact, intermediate, and compact SUV categories. Always confirm eligibility and the exact surcharge amount at the counter when you pick up your vehicle in San Jose.

Northern California uses the FasTrak electronic toll system, which covers Bay Area bridges and express lanes near San Jose. All toll facilities in the area are cashless, meaning you cannot pay with cash at the booth.

Your Enterprise hire in San Jose will include an electronic toll device or plate-based billing system. At pickup, you have two options:

• Unlimited toll package: a fixed daily fee (typically US$11 to US$25 per day, depending on Enterprise's current rate) that covers all tolls during your hire period.
• Pay per use: if you decline the package, Enterprise will charge you the actual toll amounts plus administrative processing fees after the hire ends. These charges can appear on your card days or even weeks after you return the vehicle.

Common toll costs near San Jose include Bay Area bridge crossings at approximately US$7 to US$15 each. If you plan to cross the Bay Bridge or Golden Gate Bridge, toll exposure can reach US$20 to US$35 or more per day with multiple crossings.

You may also opt out and pay tolls directly through the FasTrak website or app, but inform the Enterprise counter in San Jose so they can deactivate the vehicle's default device and prevent duplicate charges.

Yes, you can add an additional driver to your Enterprise hire in San Jose, but the additional driver must be present at the counter at the time of pickup with a valid driving licence.

For Enterprise in San Jose, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Some Hola Car Rentals rate plans include one additional driver at no extra cost, so check your booking confirmation before arriving at the Enterprise counter in San Jose.

Key requirements for additional drivers at Enterprise in San Jose:

• Must be physically present at pickup to show their licence and sign the hire agreement.
• Must meet the minimum age requirement. Drivers under 25 may be subject to a young-driver surcharge.
• If their licence uses a non-Latin alphabet, an IDP is required.
• Only drivers listed on the hire agreement are covered by the vehicle's protections.

If you need to add a driver after pickup, visit an Enterprise branch in San Jose to update the agreement. Phone or chat requests alone are generally not sufficient.

Yes, one-way hires are available from Enterprise locations in San Jose, including the airport at 1659 Airport Blvd and the Capitol Expressway branch at 3591 Pearl Ave, but they must be booked in advance and may carry a one-way drop-off fee.

The drop-off fee varies depending on the destination, vehicle class, and season. It is a one-time charge set by Enterprise to reposition the vehicle and is separate from mileage, fuel, and tolls. This fee cannot be prepaid and will appear under the total due at the counter.

When booking a one-way hire from San Jose through Hola Car Rentals, the drop-off fee will be shown on the rate details page under the section labelled as the amount due at the destination. Review this before confirming your reservation.

Cross-state one-ways from San Jose are generally permitted but may carry higher fees or restrictions depending on the destination. Always confirm the exact drop-off fee shown on your booking confirmation matches what Enterprise presents at the San Jose counter.

When you pick up your Enterprise hire in San Jose, a temporary authorisation hold will be placed on your major credit card. This is not a charge but it reduces your available credit until the hire is closed and your bank releases it.

For standard vehicle classes at Enterprise locations in San Jose, the typical hold is approximately US$300 to US$400 on a credit card. Premium or speciality vehicles may carry a higher hold amount.

Important requirements for the deposit at the Enterprise counter in San Jose:

• The card must be a major credit card (not debit or prepaid) in the main driver’s name, with the driver’s name printed on the card.
• Digital wallets and virtual card numbers are not accepted for the deposit.
• You must have sufficient available credit to cover the hold plus any expected charges.

After you return the vehicle, Enterprise releases the hold. However, your bank controls when the credit reappears on your account, which can take up to 15 working days. Bringing a backup credit card to San Jose is always a good precaution.

Yes, all Hola Car Rentals bookings, including Enterprise hires in San Jose, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire.

This benefit is especially useful in San Jose and the broader Northern California area, where FasTrak bridge tolls and express lane charges can add up quickly. Bay Area bridge crossings alone can cost US$7 to US$15 each, and multiple crossings per day are common when driving around the region.

To claim your Tolls Cashback after your Enterprise hire in San Jose:

• Email [email protected] within 30 days of returning the vehicle.
• Use the subject line: Tolls Cashback, followed by your reservation number.
• Attach your Hola Car Rentals booking confirmation, the Enterprise hire agreement signed at the San Jose counter, and a toll receipt or statement showing charges paid.

Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.

Yes, a major credit card in the main driver’s name with the driver’s name printed on the card is required to pick up your Enterprise hire in San Jose. The card is used to place a temporary security hold at the counter.

Debit cards, prepaid cards, and virtual card numbers are not accepted for the deposit at Enterprise in San Jose. Even if you have fully prepaid your booking, you must still present a physical credit card at the counter.

Tips to avoid issues at the Enterprise counter in San Jose:

• Ensure your card has sufficient available credit to cover the hold (typically US$300 to US$400 for standard vehicles) plus any expected charges.
• Notify your bank of your travel dates to prevent fraud blocks on in-person authorisations.
• Bring a backup credit card in your own name in case your primary card is declined.

The name on the credit card must match the name on the hire agreement. Third-party cards, meaning cards belonging to someone other than the main driver, are not accepted at the Enterprise San Jose counter.

The insurance protections included with your Enterprise hire in San Jose depend on the rate plan selected when booking through Hola Car Rentals. It is important to understand what each coverage type does and does not protect.

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Enterprise hire vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero excess.
• Third-Party Liability (LIS/SLI/ALI): covers bodily injury and property damage you may cause to other people or vehicles while driving. In California, some minimum liability is included, but supplementary cover is strongly recommended.

CDW and LDW do not cover third parties, your personal injuries, or your belongings. They also do not apply if an unlisted driver operates the vehicle or if the car is used in prohibited ways.

At the Enterprise counter in San Jose, review the hire agreement carefully to confirm which protections are active and what deductible amounts apply. If your Hola Car Rentals confirmation shows a protection as included, it should appear on the Enterprise contract in San Jose without an additional charge.

Enterprise has multiple locations in San Jose with different operating hours depending on whether you are at the airport or a city branch.

• San Jose Airport (SJC), 1659 Airport Blvd, Suite 5: open daily from 6 a.m. to 11 p.m. After-hours vehicle returns are available with key drop options.
• Downtown San Jose, 282 Barack Obama Blvd: city branch hours apply. After-hours pickup is not available at city locations.
• San Jose Capitol Expressway, 3591 Pearl Ave: Monday to Friday 8 a.m. to 6 p.m., Saturday and Sunday 9 a.m. to 1 p.m.
• San Jose Fairgrounds, 395 Curtner Ave: standard branch hours apply.

If your flight arrives after 11 p.m., the Enterprise airport counter in San Jose will be closed. Plan your arrival accordingly or contact Enterprise in advance to confirm after-hours options. City branches in San Jose cannot pick up or drop off at the airport due to security restrictions, so the airport Rental Car Centre is the correct location for post-flight pickups.

Yes, certain Enterprise city branches in San Jose offer a complimentary pickup service from locations within approximately 10 miles of the branch, but this service has important limitations you should be aware of before relying on it.

• Pickup must be arranged by calling the specific Enterprise branch at least 2 hours in advance during normal business hours.
• Enterprise cannot guarantee pickup without prior confirmation from the branch.
• City branches in San Jose, such as the Downtown location at 282 Barack Obama Blvd or the Fairgrounds branch at 395 Curtner Ave, cannot pick up or drop off customers at San Jose Airport (SJC) due to airport security rules.
• Pickup service is only available during the branch's regular business hours and is not available after hours.

If you are arriving by plane at San Jose Airport, the correct Enterprise location is the Rental Car Centre at 1659 Airport Blvd, Suite 5, which does not require a pickup call. The free pickup service from Enterprise in San Jose is best suited for local residents or travellers already in the city who need a vehicle without going to the airport.

Yes, most Hola Car Rentals bookings, including Enterprise hires in San Jose, include travel assistance coverage provided by Terrawind Global Protection. However, this benefit does not apply to customers who are residents of the United States or Canada.

For eligible customers, the travel assistance included with your Enterprise hire in San Jose covers:

• Medical cover for up to 5 passengers during the trip.
• Legal assistance in the event of a road accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

This cover is particularly useful if you experience a medical emergency or need legal support after an incident on Californian highways near San Jose. It does not cover damage to the Enterprise hire vehicle itself (that is handled by CDW/LDW) or liability to third parties (covered by LIS/SLI).

To use the assistance, call the 24-hour line at +1 888 980 9992 or contact Terrawind via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready. Check your booking confirmation for the exact terms and coverage limits that apply to your Enterprise reservation in San Jose.