Car Hire
at Dulles Airport

Hola Car Rentals is the only premium partner of the top car hire brands operating at Dulles Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip at Dulles Airport.

No. With Hola Car Rentals, all costs and charges for your booking at Dulles Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at Dulles Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Dulles Airport, all hire car companies are located off-terminal at the Rental Car Centre on Autopilot Drive, so every renter must take a free shuttle bus to reach the counter.

After clearing U.S. Customs and collecting your bags in the Main Terminal, follow these steps:

• Exit the baggage claim area and walk down the ramp to the Ground Transportation curb, using Doors 2, 4, or 6.
• Go to Curb 2C or 2D and board the free shuttle for your specific hire brand. Some brands share shuttles: Enterprise, National, and Alamo share one; Hertz, Dollar, and Thrifty share another. Confirm the logo on the bus before boarding.
• Shuttles run every 5 to 10 minutes and the ride to the Rental Car Centre on Autopilot Drive takes approximately 5 minutes.

Specific counter addresses at Dulles Airport include: Alamo, National, and Enterprise at 23430 Autopilot Drive; Hertz, Dollar, and Thrifty at 23540 Autopilot Drive; Avis and Budget at 23330 to 23360 Autopilot Drive.

From the moment your plane lands, allow 1.5 to 3 or more hours total if you have checked bags and are clearing immigration as an international arrival, before you are driving away.

Counter hours at Dulles Airport vary by brand, so it is important to confirm your specific provider before you travel.

• Avis and Budget operate 24 hours a day at the Rental Car Centre on Autopilot Drive.
• Other brands such as Enterprise have more limited hours, typically from around 5:30 AM to midnight, with shuttle service following a similar schedule.
• After-hours key drop boxes are available at some locations for vehicle returns outside business hours.

If your flight arrives late at night or very early in the morning at Dulles Airport, check directly with your hire brand to confirm whether the counter will be staffed at your arrival time. If the counter is closed, you may need to wait until it reopens, as after-hours pickups are generally not available for brands without 24-hour service.

Your booking confirmation will list the operating brand and counter address. Use that information to contact the desk directly if you have any doubt about hours on your travel date.

Hiring at Dulles Airport means your final bill will include several fees on top of the base rate. These are standard charges at this location and are not unique to any one hire brand.

• Airport concession recovery fee: typically 10 to 20 per cent of the base rate, required by the Metropolitan Washington Airports Authority. This can add US$10 to US$25 per day to your quote.
• Customer Facility Charge (CFC): US$4.50 per hire day, a federally mandated fee for terminal and facility maintenance at Dulles Airport.
• Virginia state hire tax: approximately 5 per cent sales tax plus a 2 per cent regional accommodation tax, totalling around 7 per cent applied before other surcharges.
• Vehicle licence recovery fee: approximately US$2 to US$5 per day.
• Energy recovery fee: approximately US$1 per day.

These charges are separate from optional extras such as insurance, GPS, or child seats. If your booking confirmation shows taxes and fees as included, the No Extra Charges© guarantee protects you from being billed again at the Dulles Airport counter for those same items.

Toll roads are common on routes to and from Dulles Airport, and nearly all of them are fully cashless with no coin or cash booths. Understanding how they work before you drive will help you avoid unexpected charges.

The main toll road directly serving Dulles Airport is the Dulles Toll Road and Dulles Greenway (VA-267), which costs approximately US$5.75 to US$6.25 for a one-way trip. Other nearby toll facilities include the 495 Express Lanes, where dynamic pricing can range from US$4 to US$20 depending on traffic, and the Wilson Bridge crossing between Virginia and Maryland at US$6 to US$8 per crossing.

All hire vehicles at Dulles Airport come equipped with an electronic toll device. At the counter you have two options:

• Unlimited toll package: a flat daily rate of approximately US$11 to US$25 per day, covering all tolls regardless of how many roads you use.
• Pay-per-use: the hire company bills each toll automatically via plate recognition, plus a daily processing fee of approximately US$4.95 to US$5.35 on days you use a toll road, capped at around US$34.65 per hire period. Video toll rates are typically 25 to 100 per cent higher than E-ZPass discounted rates.

If you drive through a cashless toll at Dulles Airport without enrolling in a programme, the hire company will automatically enrol you in pay-per-use billing. Unpaid tolls can also generate administrative fees of US$15 to US$30 per instance.

To collect your hire car at Dulles Airport, you must present all required documents in physical form. Digital copies are not accepted at the counter.

• Valid driver’s licence (original, unexpired, physical card) in the main driver’s name.
• International Driving Permit (IDP): strongly recommended if your licence is not in English and mandatory if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. The IDP is a translation only and must be carried alongside your original licence.
• Passport or valid government-issued photo ID.
• Major credit card with the driver’s name printed on the physical card, in the main driver’s name, for the security deposit hold. Debit and prepaid cards are not accepted for the deposit.
• Your booking confirmation or printed voucher.
• Round-trip flight tickets or proof of onward travel.

At Dulles Airport, the security deposit hold is typically US$300 to US$400 on a credit card for a standard vehicle. Make sure your card has sufficient available credit before you arrive at the Rental Car Centre on Autopilot Drive.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5 per cent of your total booking value for tolls paid during your hire, including tolls on routes to and from Dulles Airport.

Given that the Dulles Toll Road and Dulles Greenway (VA-267) alone costs approximately US$5.75 to US$6.25 one way, and that the 495 Express Lanes and other nearby cashless roads can add significantly more, this benefit can meaningfully offset your toll costs.

To claim your cashback after returning the vehicle at Dulles Airport:

• Email [email protected] within 30 days of vehicle return.
• Use the subject line: Tolls Cashback, followed by your reservation number.
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid.

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

Yes, a major credit card in the main driver’s name with the driver’s name printed on the physical card is required to hire a car at Dulles Airport. Debit cards, prepaid cards, and virtual or digital wallet cards are not accepted for the security deposit hold.

Even if you have prepaid your booking in full, you must still present a physical credit card at the Dulles Airport Rental Car Centre counter to cover the security hold, which is typically US$300 to US$400 for a standard vehicle.

A few important points to keep in mind:

• The card must be in the main driver’s name, not a companion’s or family member’s card.
• Make sure your card is enabled for in-person transactions in the United Kingdom and that no fraud blocks will prevent a high-value authorisation.
• Bring a backup credit card in your own name in case your primary card is declined.
• The hold reduces your available credit until your bank releases it after the hire ends, which can take up to 15 business days.

At Dulles Airport, some brands such as Enterprise may also require a ticketed return itinerary if you attempt to use a debit card, though debit is generally not accepted for the deposit hold.

An International Driving Permit (IDP) is not always mandatory at Dulles Airport, but it is strongly recommended in several situations and required in one specific case.

• If your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an IDP is mandatory. Without it, the hire counter at Dulles Airport may refuse to hand over the vehicle.
• If your licence is in English or issued by an EU or EEA country, an IDP is generally not required, though some hire partners may request one at their discretion.
• If your licence is in a Latin-alphabet language other than English, an IDP is recommended as a precaution.

The IDP is a translation booklet only. It is not a standalone licence and must always be carried together with your original driver’s licence. You cannot obtain an IDP in the United States if you hold a foreign licence, so arrange one in your home country before travelling to Dulles Airport.

All documents presented at the Dulles Airport Hire Centre must be physical originals. Digital or photocopied documents are not accepted.

At Dulles Airport, drivers aged 21 to 24 can hire a car but will be charged a daily young-renter surcharge on top of the base rate. The standard minimum age to hire without a surcharge is 25.

Typical daily surcharge amounts by brand at Dulles Airport:

• Avis and Budget: US$13 per hire day plus taxes, capped at US$65 plus taxes per hire period.
• Hertz, Dollar, and Thrifty: US$13.50 per hire day plus taxes, capped at US$189 plus taxes.
• Alamo, National, and Enterprise: US$15 per day plus taxes, with no stated cap.

In addition to the surcharge, most vehicle classes are restricted for drivers under 25. Economy, compact, and intermediate categories are typically available, while full-size sedans, SUVs, minivans, convertibles, luxury, and premium vehicles generally require the driver to be at least 25.

If you are from Latin America or the Caribbean and are aged 21 to 24, certain Hola Car Rentals rates fulfilled by Avis or Budget at Dulles Airport may waive the young-renter fee for the main driver. Check your booking confirmation to see if this waiver is shown.

Returning your hire car at Dulles Airport is straightforward if you follow the signage and plan your fuel stop in advance.

• Follow the signs for Hire Car Return as you approach Dulles Airport. All return lots are located on Autopilot Drive, the same road as the Rental Car Centre where you collected the vehicle.
• Drive to your brand’s designated return area. For example, Alamo, National, and Enterprise return to 23430 Autopilot Drive; Hertz, Dollar, and Thrifty to 23540 Autopilot Drive; Avis and Budget to 23330 to 23360 Autopilot Drive.
• Park in the designated spot, lock the vehicle, and hand the keys to an agent if the counter is open. For after-hours returns, use the orange key drop box near the shuttle area.
• Take the return shuttle from the Autopilot Drive zone back to the Main Terminal at Dulles Airport, dropping off at Curb 2C or 2D.

Refuel before you reach the return area. The full-to-full fuel policy means you must return the car with the same fuel level recorded at pickup. Returning below that level will result in a refuelling charge at the partner’s rate, which is typically higher than pump prices, plus a service fee.

The standard grace period for returns is approximately 30 minutes. Returning even one minute beyond your agreed time may trigger a full extra-day charge at Dulles Airport.

Yes, you can add an additional driver to your hire car at Dulles Airport, but the additional driver must be physically present at the Hire Centre counter at the time of pickup.

Requirements for adding an additional driver at Dulles Airport:

• The additional driver must present a valid, original driver’s licence (and an IDP if their licence uses a non-Latin alphabet).
• They must meet the minimum age requirements for the hire location.
• For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old.
• Both the main driver and the additional driver must sign the hire agreement.

Daily fees for additional drivers at Dulles Airport vary by brand:

• Avis and Budget: US$13 per hire day plus taxes, capped at US$65 plus taxes.
• Hertz, Dollar, and Thrifty: US$13.50 per hire day plus taxes, capped at US$189 plus taxes.
• Alamo, National, and Enterprise: US$15 per day plus taxes.

Check your booking confirmation before arriving at Dulles Airport. Some Hola Car Rentals rates include one additional driver at no extra cost, in which case your confirmation will state this explicitly. Only drivers listed on the hire agreement are covered by protections such as CDW and liability coverage.

Yes, one-way hire is available from Dulles Airport, allowing you to pick up in the Washington, D.C. area and return the vehicle in a different city. However, a drop-off fee will typically apply and the amount varies by route, hire brand, vehicle class, and season.

Key things to know about one-way hire from Dulles Airport:

• The drop-off fee is shown during the booking process under the section labelled as charges due at destination. It is not included in the prepaid rate and cannot be prepaid.
• Routes between nearby airports or cities in the same region may carry lower fees, while long-distance or cross-country one-ways generally carry higher fees.
• Cross-border one-ways, such as from Dulles Airport to Canada or Mexico, may be restricted or require special authorisation from the hire partner. Always confirm cross-border rules on your hire agreement.
• Changing your return location after booking may reprice the entire hire and recalculate the drop-off fee.

If the drop-off fee shown at the Dulles Airport counter differs from what appeared on your booking confirmation, keep all paperwork and contact support. The No Extra Charges© guarantee covers undisclosed fees that were not listed on your confirmation.

Yes, most bookings include Travel Assistance provided by Terrawind Global Protection, which can be valuable if you experience a medical emergency or other covered incident while driving from Dulles Airport through Virginia, Maryland, or the broader Washington, D.C. region.

Coverage typically includes:

• Medical assistance for up to 5 passengers for non-pre-existing illnesses and accidents.
• Legal assistance in the event of a road accident.
• Compensation for baggage lost by the airline.
• Flight cancellation insurance.

This benefit does not cover damage to the hire vehicle (that is handled by CDW or LDW) or third-party liability to others (covered by LIS or SLI). Pre-existing medical conditions are also excluded.

Important: Travel Assistance applies only to non-North American customers. Residents of the United States and Canada do not qualify for this benefit.

If you need assistance while driving near Dulles Airport or anywhere during your hire, contact Terrawind 24 hours a day:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call.