VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Avis in Newark include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Newark, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Newark.
Will I face unexpected charges at the Avis counter in Newark when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Newark are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Newark charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I get to the Avis counter at Newark Liberty International Airport?
The Avis counter at Newark Liberty International Airport (EWR) is located at 132 Carson Rd, 3rd Floor, Newark, NJ 07114, inside the Consolidated Rent-A-Car Facility (ConRAC) in Terminal A's car park. No shuttle is required from Terminal A.
- Terminal A arrivals: Cross the sky bridge into the car park, take the escalator to the 3rd floor, and the Avis Preferred counter will be on your left.
- Terminals B or C arrivals: From baggage reclaim, follow signs to the AirTrain and exit at Terminal A. Go downstairs, follow Parking Garage signs to the right, walk approximately 5 minutes to the ground floor lobby, then take the escalator to the 3rd floor Avis counter.
The Avis counter at Newark operates 24 hours daily, including public holidays, so you can collect your vehicle at any time after clearing customs and collecting your luggage.
What documents do I need to pick up my Avis hire car in Newark?
To collect your Avis hire car in Newark, you must present the following physical documents at the counter:
- A valid, original driving licence in the main driver’s name. If your licence uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), an International Driving Permit (IDP) is mandatory alongside the original licence.
- A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold. Prepaid debit cards are not accepted by Avis in Newark.
- A valid passport or government-issued photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets (required for visitors from abroad).
All documents must be physical originals. Digital copies are not accepted at the Avis Newark counter. Ensure the name on your licence, credit card, and reservation all match to avoid issues at collection.
How do toll roads work when renting from Avis in Newark?
New Jersey's toll roads are almost entirely cashless, so understanding how tolls work before driving your Avis hire vehicle out of Newark is important.
The main tolled routes you are likely to use include:
- New Jersey Turnpike (Philadelphia to New York City, 78 miles): E-ZPass rates start at approximately US$0.95, increasing with distance. Rates rose 3% effective 1 January 2026.
- Garden State Parkway (172 miles north to south): at least US$1.90 for E-ZPass users, more for longer distances.
- Atlantic City Expressway: US$1.25 to US$5.50 depending on distance travelled.
- NYC bridges and tunnels (if crossing into Manhattan): approximately US$15 to US$25 per crossing, plus a Congestion Relief Zone fee of US$8.99 plus taxes per day if you drive into Manhattan south of 60th Street on local streets.
At the Avis Newark counter, you will be offered an unlimited toll package (typically US$11 to US$25 per day). If you decline, Avis will bill each toll plus an administrative processing fee after your hire ends. Tolls may appear on your card days or weeks after return.
If you have a personal E-ZPass transponder, inform the Avis agent at collection so they can deactivate the vehicle's default device and prevent duplicate charges.
Can I get toll cashback on my Avis hire in Newark?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which allows you to recover up to 5% of your total booking value for tolls paid during your Avis hire in Newark.
Given that New Jersey and the surrounding New York area have some of the highest toll exposure in the United States, including the New Jersey Turnpike, Garden State Parkway, and NYC bridge and tunnel crossings, this benefit can add up significantly.
To claim your cashback after returning your Avis vehicle in Newark:
- Email [email protected] within 30 days of vehicle return.
- Use the subject line: Tolls Cashback - HOLA[your confirmation number].
- Attach your Hola Car Rentals reservation confirmation, the Avis hire agreement signed at collection, and a toll receipt or statement showing charges paid during the hire period.
For example: If your booking total was US$600, the cap is US$30. If you paid US$22 in tolls, you receive US$22 back. If you paid US$50, you receive US$30 (the cap). Refunds are issued to your original payment method within 7 to 10 working days after approval.
What is the security deposit amount for Avis in Newark?
When collecting your Avis hire in Newark, a temporary authorisation hold will be placed on your credit card at the counter. For Avis in Newark, the hold is typically US$250 for hires up to 3 days and US$300 for hires of 4 or more days, which is higher than the standard hold at many other Avis locations across the United States.
Important points about the deposit at the Avis Newark counter:
- The hold must be on a major credit card (Visa, Mastercard, American Express, Discover) with the driver’s name printed on the card.
- Prepaid debit cards are not accepted by Avis in Newark for the security hold.
- The hold reduces your available credit until your bank releases it after the hire ends, which can take up to 15 working days.
- Bring a backup credit card in your name in case your primary card is declined or flagged for a foreign transaction.
The hold is not a charge. Once you return the vehicle and the contract is closed, Avis releases the authorisation and your bank processes the release on its own timetable.
What are the late return fees at Avis Newark airport?
Avis at Newark Liberty International Airport applies a 29-minute grace period for vehicle returns. After that window closes, fees apply quickly:
- After 30 minutes past your scheduled return time: a 3/4-day hire fee is charged.
- After 90 minutes past your scheduled return time: a full additional day is charged.
There is no grace period for optional equipment or surcharges added to your Avis Newark hire. These are billed at the full daily rate from the first minute of delay.
If you need to return your Avis vehicle in Newark after the counter closes, a secure key drop box is available near the counter 24 hours a day. You remain responsible for the vehicle and all charges until the contract is formally closed the next working day. To avoid disputes, leave your completed hire agreement and keys in the envelope provided, and take a photo of the vehicle condition and fuel gauge before dropping the keys.
Is there a young driver surcharge for under-25 renters at Avis in Newark?
Yes, Avis in Newark charges a young-driver surcharge for renters between the ages of 21 and 24. The standard Avis underage fee in the United States is US$13 per hire day plus taxes, capped at US$65 plus taxes for the hire period.
Renters under 21 are not eligible to hire from Avis in Newark. New Jersey follows the general U.S. rule where 21 is the minimum age for most hire companies, unlike New York and Michigan where 18-year-olds may hire.
Drivers aged 21 to 24 are also restricted from hiring certain vehicle classes at the Avis Newark counter, including full-size SUVs, premium, luxury, convertible, minivan, and van categories. Economy, compact, intermediate, and compact SUV classes are generally available.
One exception applies: if you are a resident or citizen of Latin America or the Caribbean, aged 21 to 24, and your Hola Car Rentals confirmation explicitly shows the underage fee waived, Avis in Newark may waive the surcharge for the main driver on eligible vehicle categories. Bring your passport as proof of nationality at the counter.
Can I add an additional driver to my Avis hire in Newark?
Yes, you can add an additional driver to your Avis hire in Newark, but the additional driver must be present at the counter at collection with a valid driving licence and any required identification.
For Avis in Newark, the additional driver fee is US$13 per hire day plus taxes, with a maximum charge of US$65 plus taxes for the hire period. This fee is waived if your Hola Car Rentals confirmation explicitly states that an additional driver is included at no charge.
Key rules for additional drivers at the Avis Newark counter:
- Additional drivers must be at least 25 years old for Avis in Newark. Drivers aged 21 to 24 may not be accepted as additional drivers or may incur the underage surcharge.
- The additional driver must sign the hire agreement at the counter. They cannot be added remotely by phone or email.
- Only drivers listed on the Avis hire agreement are covered by the vehicle’s protections (CDW/LDW, liability cover). Anyone not on the contract who drives the vehicle voids cover.
If your confirmation shows the additional driver as included, verify this is reflected on the Avis contract before leaving the Newark counter.
What travel assistance is included with my Avis hire in Newark?
Most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, which can be valuable if something goes wrong during your Avis hire in Newark or while driving the New Jersey Turnpike, Garden State Parkway, or surrounding highways.
Coverage typically includes:
- Medical assistance for up to 5 passengers (for non-pre-existing conditions and accidents).
- Legal assistance in the event of a road accident.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
To reach assistance 24 hours a day: call +1 888 980 9992 (toll-free), contact WhatsApp at +1 208 910 1001, or email [email protected]. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Avis hire vehicle itself (that is handled by CDW/LDW) or liability to third parties (covered by LIS/SLI). Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.
What airport fees and taxes apply to Avis rentals at Newark airport?
Renting from Avis at Newark Liberty International Airport means your total cost includes several fees and taxes beyond the base rate. Understanding these before you arrive helps avoid surprises at the counter.
- Airport concession recovery fee: charged by Avis to recover the cost of operating at EWR.
- Customer facility charge (CFC): a per-day or per-transaction fee that funds the Consolidated Rent-A-Car Facility (ConRAC) where the Avis counter is located.
- Newark airport rental car tax: up to 5% of the total hire charge, applied on top of standard New Jersey sales tax.
- New Jersey state sales tax: applied to the taxable portion of your hire.
If your Hola Car Rentals confirmation shows taxes and fees as included, you should not be billed separately for those items at the Avis Newark counter. If you are charged for something not listed on your confirmation, document it and contact support after the hire ends. Hola Car Rentals' No Extra Charges© Coverage may apply to undisclosed mandatory charges.
Are there driving challenges I should know about when renting from Avis in Newark?
Yes, driving in Newark after collecting your Avis hire involves a few local conditions that differ from typical U.S. cities and are worth knowing before you leave the airport.
- One-way street network: Newark has an unusually dense grid of one-way streets throughout its neighbourhoods, far more extensive than in most U.S. cities. Streets like Prince Street, Division Street, and Mulberry Street run in single directions across multiple blocks. A GPS or navigation app is strongly recommended.
- Wrong-way detection systems: Routes 1 and 295 near Newark use advanced wrong-way vehicle detection technology and connected roadside units, which are uncommon on most U.S. highways. These are designed to alert drivers who enter ramps incorrectly, a particular risk at unfamiliar interchanges.
- Cashless toll roads: Nearly all toll roads around Newark are cashless. Without an E-ZPass transponder or enrolment in the Avis toll programme, your licence plate will be billed at higher Toll-By-Plate rates, and Avis may add an administrative fee of up to US$5 per toll on cashless gantries.
Driving is on the right side of the road, as in all U.S. states. No emission zones or congestion charges apply within Newark itself, though the NYC Congestion Relief Zone fee of US$8.99 plus taxes per day applies if you drive into Manhattan south of 60th Street on local streets.
Can I pick up my Avis car in Newark and return it in a different city?
Yes, one-way hires are available from the Avis location at Newark Liberty International Airport. You can collect your vehicle at 132 Carson Rd, 3rd Floor, Newark, NJ 07114 and return it to a different Avis location, including other airports in the New York and New Jersey region or destinations across the United States.
A drop-off fee may apply depending on your return location. This fee is route-specific and varies by distance, vehicle class, and season. You can see whether a drop-off fee applies during the booking process on the Hola Car Rentals website, listed under the "To pay at destination" section of the checkout screen.
Things to bear in mind for one-way Avis hires from Newark:
- The drop-off fee cannot be prepaid and is settled at the return counter.
- Cross-border one-way hires (for example, returning in Canada) may be restricted or carry higher fees. Confirm with Avis at the Newark counter before driving across borders.
- Changing your return location after booking may reprice the hire and recalculate the drop-off fee.
What fuel policy applies to Avis hires in Newark?
Avis hires in Newark follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
Steps to follow for a smooth fuel return at Newark:
- At collection, check the fuel gauge with the Avis agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the gauge and odometer.
- Refuel within approximately 10 miles of the EWR return area before dropping off the vehicle. Keep your receipt showing the station address, date, and time.
- At after-hours drop-off, leave the fuel receipt in the key envelope and keep a photo of the full gauge as evidence.
If you return the Avis vehicle in Newark with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than pump prices, plus a refuelling service fee.
Some Avis counters in Newark may offer a prepaid fuel option at collection. If you accept it, any unused fuel is generally non-refundable, so it is usually better value to refuel yourself near the airport before returning the car.
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