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Frequently Asked Questions
What does my Hola Car Rentals booking with Alamo in Newark include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Newark, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Newark.
Will I face unexpected charges at the Alamo counter in Newark when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Newark are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Newark charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Alamo counter at Newark Liberty International Airport?
The Alamo counter at Newark Liberty International Airport (EWR) is located on the 2nd floor of the Rental Car Centre at 132 Carson Rd, Newark, NJ 07114.
How to get there depends on your terminal:
- From Terminal A: Walk across the 2nd floor sky bridge directly to the Rental Car Centre. The Alamo counter is to the right after you exit the bridge, a walk of under 10 minutes.
- From Terminals B or C: Follow signs to the AirTrain and exit at station P2 or P3. Take the escalator down, walk a short distance to the centre, then take the escalator up to the 2nd floor. Total time is roughly 3 to 15 minutes.
The Alamo counter at Newark is open daily from 05:00 to 23:59. After-hours pickup instructions are included in your confirmation email if your arrival falls outside those hours.
Can I use Skip the Counter or a kiosk at the Alamo Newark Airport location?
Yes, Alamo at Newark Liberty International Airport offers several check-in options designed to speed up your pickup.
- Kiosk check-in: Use the self-service kiosk at the Rental Car Centre in Newark to print your hire agreement and proceed directly to your vehicle.
- Skip the Counter: Pre-fill your details online before arrival, print your agreement, and go straight to the car with the keys already inside. You will show your documents at the exit gate.
- Accelerated Check-in: Fill in your information in advance so the counter process at the Newark Alamo location is faster when you arrive.
Whichever option you choose, make sure you have your physical driver’s licence, a major credit card in the main driver’s name, and your booking confirmation ready. All documents must be physical originals; digital copies are not accepted at the Newark Alamo counter.
What local fees and taxes apply to an Alamo hire at Newark Airport?
Hiring with Alamo at Newark Liberty International Airport means your base rate will be subject to several location-specific fees and taxes on top of the vehicle price.
- Airport concession recovery fee: typically US$10 or more per hire, covering the cost of operating at the Newark airport facility.
- Customer facility charge (CFC): US$10 per hire at New Jersey airports including Newark.
- New Jersey sales tax: 6.625% applied to the hire.
- New Jersey motor vehicle surcharge: approximately US$12 to US$15 per hire, directed to the state highway fund.
Combined, these airport-specific charges at Newark can add 20 to 30 per cent on top of your base Alamo rate. If your booking confirmation shows taxes and fees as included, you should not be billed separately for those items at the Newark counter. If you are charged for something not listed on your confirmation, keep all paperwork and contact support after the hire is complete.
How do tolls work on New Jersey roads near Newark with an Alamo hire?
Toll roads are common around Newark and throughout New Jersey, and nearly all major routes near Newark Liberty International Airport are cashless. Your Alamo hire vehicle will include an electronic toll device by default.
At the Newark Alamo counter you have two options:
- Unlimited toll package: a fixed daily rate of approximately US$11 to US$25 per day, covering all tolls during your hire period.
- Pay per use: if you decline the package, Alamo will charge you the actual toll amount plus administrative processing fees after the hire ends. On cashless-only gantries, fees can reach up to 3 times the toll amount, capped at US$5 per toll.
Key tolled routes near Newark include the New Jersey Turnpike (I-95), the Garden State Parkway, and Port Authority bridges and tunnels connecting to New York City. E-ZPass lanes are transponder-only and do not accept cash. Toll-By-Plate rates are higher than E-ZPass rates, so enrolling in the Alamo toll programme or bringing a compatible personal transponder is worth considering for any Newark-area driving.
There are no congestion charges or emissions zone fees in Newark or New Jersey.
What documents do I need to pick up my Alamo hire at Newark Airport?
To collect your Alamo vehicle at Newark Liberty International Airport, you must present the following physical documents at the counter:
- Your original, unexpired driver’s licence in the main driver’s name.
- An International Driving Permit (IDP) if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. The IDP is a translation only and must be carried alongside your original licence.
- A major credit card with the driver’s name printed on the card, in the main driver’s name, for the security deposit authorisation hold. Debit and prepaid cards are not accepted for the hold.
- Your passport or valid government photo ID.
- Your booking confirmation or printed voucher.
- Proof of return travel such as a round-trip airline ticket, which Newark Airport Alamo may require for debit card hires or as standard documentation for international visitors.
All documents must be physical originals. Digital versions shown on a phone or tablet are not accepted at the Newark Alamo counter. Name mismatches between your licence, passport, and credit card are a common cause of delays, so verify they all match before you travel.
Does Hola Car Rentals offer Tolls Cashback for Alamo hires in Newark?
Yes, all Hola Car Rentals bookings, including Alamo hires in Newark, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire.
Given that the Newark area sits at the centre of one of the most toll-heavy road networks in the United States, including the New Jersey Turnpike, the Garden State Parkway, and Port Authority crossings into New York City, this benefit can meaningfully offset your toll costs.
To claim your cashback after returning your Alamo vehicle in Newark:
- Email [email protected] within 30 days of vehicle return.
- Use the subject line: Tolls Cashback - followed by your reservation confirmation number.
- Attach your Hola Car Rentals reservation confirmation, the Alamo hire agreement signed at the Newark counter, and a toll receipt or statement showing charges paid during the hire.
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What is the security deposit for an Alamo hire at Newark Airport?
When you pick up your Alamo vehicle at Newark Liberty International Airport, a temporary authorisation hold will be placed on your credit card. For standard car classes at Alamo in the United States, including Newark, the typical hold is approximately US$300 to US$400.
A few important points to keep in mind:
- The hold is not a charge. It reduces your available credit temporarily and is released after you return the vehicle, though your bank may take up to 15 business days to reflect the release.
- You must present a physical major credit card with the driver’s name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit at the Newark Alamo counter.
- Premium or speciality vehicle classes may carry a higher hold amount.
- Bring a backup credit card in your name in case your primary card is declined.
The exact hold amount is set by Alamo at the Newark counter and may vary by vehicle class, season, or location policy. Confirm the amount with the agent before the card is swiped.
What driving rules near Newark should I know before picking up my Alamo hire?
Driving around Newark and the surrounding area with your Alamo hire involves a few local quirks that can catch first-time visitors off guard.
- Jug-handle turns: New Jersey roads, including those near Newark Liberty International Airport, use jug-handle intersections where you must exit right to make a left turn. This is standard across the state and applies on routes near the airport such as Route 1/9.
- One-way streets: Newark's city centre has a dense network of one-way streets that can loop drivers unexpectedly, especially when navigating to or from the airport.
- Complex motorway interchanges: The interchange of I-78, the New Jersey Turnpike (I-95), and Routes 1/9 near Newark Airport features split-level ramps and sudden lane changes that differ from simpler interstate layouts.
- Cashless toll lanes: E-ZPass-only lanes on the New Jersey Turnpike and other nearby toll roads do not accept cash. Make sure your Alamo hire's toll device is active or that you have enrolled in a toll programme before entering these lanes.
- Speed enforcement: New Jersey State Police actively patrol Turnpike ramps near Newark using mobile pacing rather than fixed cameras.
Planning your route in advance and using GPS navigation is strongly recommended for your Alamo Newark hire.
Is there a young driver surcharge for under-25 renters at Alamo in Newark?
Yes, a young driver surcharge applies to renters under 25 years old at the Alamo counter in Newark. In the United Kingdom, the standard minimum age to hire without an additional fee is 25.
For Alamo hires in Newark, the young driver surcharge is US$15 per day plus applicable taxes, paid at the counter. Drivers aged 21 to 24 are eligible to hire but will be charged this daily fee.
Additional restrictions to be aware of:
- Many vehicle classes are restricted to renters aged 25 and older. These typically include full-size saloons, SUVs, minivans, luxury, premium, and convertible categories.
- Drivers under 21 are generally not permitted to hire at Newark Alamo locations outside of New York and Michigan, where state law sets the minimum at 18.
- New Jersey is not one of the states with an 18-plus mandate, so the standard Alamo policy applies at Newark.
If you are between 21 and 24, choose a compact, economy, or intermediate vehicle class when booking your Newark Alamo hire to avoid class-based restrictions on top of the surcharge.
Can I add an additional driver to my Alamo hire in Newark?
Yes, you can add an additional driver to your Alamo hire in Newark, either as part of your rate or for a fee paid at the counter.
For Alamo hires in Newark, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Check your booking confirmation for a line that reads additional driver free of charge, which would mean the first extra driver is already covered.
Requirements for adding a driver at the Newark Alamo counter:
- The additional driver must be physically present at pickup to show a valid driver’s licence and sign the hire agreement.
- If the additional driver’s licence uses a non-Latin alphabet, they must also present an International Driving Permit alongside the original licence.
- The additional driver must meet the minimum age requirements. Drivers aged 21 to 24 may be subject to a young driver surcharge on top of the additional driver fee.
Only drivers listed on the hire agreement are covered by the vehicle’s protections. If someone not named on the contract drives the Alamo vehicle in Newark, coverage may be void and additional charges could apply.
What is the fuel policy for Alamo hires at Newark Airport?
Alamo hires at Newark Liberty International Airport follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
Steps to follow for your Newark Alamo hire:
- At pickup, check the fuel gauge with the Alamo agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing the odometer and gauge.
- During the hire, use the correct fuel type as shown in the vehicle. Keep your fuel receipts.
- Before returning to the Newark Rental Car Centre at 132 Carson Rd, refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive.
- Take a photo of the full gauge at the station and keep the receipt showing the date, time, and station address.
If you return the Alamo vehicle to Newark without a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. Returning full is always the most cost-effective option.
How does Travel Assistance work if something goes wrong during my Alamo hire in Newark?
Most Hola Car Rentals bookings, including Alamo hires in Newark, include Travel Assistance provided by Terrawind Global Protection at no extra cost. This benefit is available to non-North American customers. Residents of the United Kingdom and Canada do not qualify for this benefit.
If you experience an emergency during your Alamo hire in Newark or on nearby highways such as the New Jersey Turnpike or I-78, Travel Assistance covers:
- Travel insurance with medical coverage for up to 5 passengers.
- Legal assistance in the event of a road accident.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
To get help 24 hours a day, 7 days a week:
- Call +1 888 980 9992 (toll-free or collect).
- WhatsApp: +1 208 910 1001.
- Email: [email protected].
When you contact them, provide your full name, your Hola Car Rentals confirmation number, your current location in or around Newark, and a brief description of the situation. Follow the coordinator's instructions and keep all receipts and reports for any reimbursement claim.
Note that Travel Assistance does not cover damage to the Alamo hire vehicle itself. That is handled by CDW/LDW coverage.
Can I pick up an Alamo hire in Newark and return it to a different city?
Yes, Alamo at Newark Liberty International Airport offers one-way hires, allowing you to return the vehicle to a different location. However, a drop-off fee may apply depending on your chosen route.
Key things to know about one-way hires from Newark:
- The drop-off fee is route-specific and varies by destination, vehicle class, and season. It is set by Alamo and cannot be prepaid through your booking.
- During the booking process, any applicable drop-off fee will be shown under the To pay at destination section on the checkout page. Review this before confirming your Newark Alamo hire.
- Same-city returns, such as Newark Airport to a Newark city location, often carry no drop-off fee. Longer routes between different states typically do incur a fee.
- Cross-border one-ways, for example from Newark into Canada, may be restricted or carry significantly higher fees. Confirm with Alamo at the Newark counter before your trip.
If the drop-off fee shown at the Newark Alamo counter differs from what appeared on your booking confirmation, keep all paperwork and contact support after the hire ends. Undisclosed fees may be covered under the No Extra Charges© guarantee.
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