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Frequently Asked Questions
What does my Hola Car Rentals booking with Budget in Orlando include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Orlando, including Budget, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Budget rental experience and peace of mind throughout your trip in Orlando.
Will I face unexpected charges at the Budget counter in Orlando when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Budget booking in Orlando are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Budget counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Budget counter in Orlando charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Budget to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Budget counter at Orlando International Airport (MCO)?
The Budget counter at Orlando International Airport is located on-airport, so no shuttle is needed.
- Terminals A and B: rental counters are on Level 1 (Ground Transportation); vehicles are in the adjacent garage.
- Terminal C: counters are on Level 4; vehicles are in Garage C.
From baggage claim, follow Ground Transportation signs to the rental car counters. The walk from baggage claim to the Budget counter takes approximately 5 to 10 minutes, and from the counter to your vehicle bay another 2 to 5 minutes. Elevators and escalators are available throughout the terminal and garage areas.
If you arrive at Terminal C via the airport rail, the Budget counter is near Level 4 and vehicles are in Garage C. Check the Budget logo on your Orlando booking confirmation if you are unsure which terminal you arrived in.
Are there toll roads in Orlando and how does Budget charge for them?
Yes, Orlando has several toll roads and almost all of them are fully cashless, meaning there are no cash booths to stop at.
Common toll roads you may encounter during your Orlando rental include SR-528, SR-417, and SR-408. Estimated toll costs in the Orlando area range from approximately US$5 to US$15 per day depending on your route.
At the Budget counter in Orlando, you will typically have two options:
- Unlimited toll package: approximately US$6.95 per day (capped at US$34.75 per month) for Budget. This covers all tolls during your rental period.
- Pay per use: if you decline the package, Budget will charge the actual toll amount plus daily or administrative processing fees to your credit card. Some charges may appear days or weeks after you return the vehicle.
All Budget rental vehicles in Orlando include an electronic toll device or plate-based billing system. If you plan to use your own visitor toll pass (such as Florida's Toll Pass or SunPass), inform the Budget counter agent at pickup so they can deactivate the vehicle's default device and avoid duplicate charges.
What documents do I need to pick up a Budget rental car in Orlando?
To pick up your Budget rental in Orlando, you must bring the following physical documents:
- Your original, unexpired driver's license in the main driver's name.
- A physical major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold. Debit and prepaid cards are not accepted.
- A valid passport or government-issued photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets (required for international visitors).
If your driver's license uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and cannot be used without your original license.
All documents presented at the Budget counter in Orlando must be physical originals. Digital or on-screen versions are not accepted. Name mismatches between your license, passport, and credit card are a common reason for delays at pickup, so verify they all match before you travel.
Can I get Tolls Cashback on my Budget rental in Orlando?
Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Orlando rental.
Orlando's toll roads, including SR-528, SR-417, and SR-408, are fully cashless and costs can add up quickly, making this benefit especially useful for Budget renters driving around the Orlando area or on longer routes such as Orlando to Miami via the Florida Turnpike (approximately US$15 to US$30 one way).
To claim your cashback after returning your Budget vehicle in Orlando:
- Email [email protected] within 30 days of vehicle return.
- Use the subject line: Tolls Cashback - followed by your reservation confirmation number.
- Attach your Hola Car Rentals reservation confirmation, the Budget rental agreement signed at pickup, and a toll invoice or statement showing charges paid.
The refund is issued to the original payment method used for your booking and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
Can I use my own SunPass or E-PASS in a Budget rental car in Orlando?
Yes, you can use your own SunPass or E-PASS transponder in your Budget rental car in Orlando, but you must take an important step at the counter first.
Florida's toll roads, including the SR-528, SR-417, and SR-408 that are common on Orlando routes, operate on the SunPass and E-PASS electronic systems. Budget rental vehicles already include a built-in toll device or plate-based billing system that activates automatically when you drive through a cashless gantry.
To avoid being charged twice, inform the Budget counter agent in Orlando at pickup that you will be using your own transponder and ask them to deactivate the vehicle's default toll device. If you do not do this, both your personal transponder and the Budget toll program may register the same toll, resulting in duplicate charges.
If you do not have your own transponder, you can either purchase Budget's unlimited toll package at the counter or pay per use, in which case Budget will bill the toll amounts plus administrative fees to your credit card after the rental ends. Some charges may appear days or weeks after you return the vehicle in Orlando.
How much is the security deposit for a Budget rental in Orlando?
For a Budget rental in Orlando, the security deposit is a temporary hold placed on your credit card at pickup, not an actual charge. Typical holds for standard vehicles in the United States range from approximately US$300 to US$400, though the exact amount can vary by vehicle class, location, and season.
A few important things to know before you arrive at the Budget counter in Orlando:
- The hold must be placed on a physical major credit card in the main driver's name with the driver's name printed on the card. Debit cards and prepaid cards are not accepted.
- The hold reduces your available credit until your bank releases it after you return the vehicle. Banks may take up to 15 business days to post the release.
- Premium or specialty vehicle classes may require a higher hold amount.
- Even if you prepaid your Orlando booking online, you must still present a physical credit card at the Budget counter for the deposit.
To avoid issues, notify your bank of your travel plans before arriving in Orlando so that a high-value in-person authorization is not flagged as fraud. Bringing a backup credit card in your name is also recommended.
What is the minimum age to rent a Budget car in Orlando?
The minimum age to rent a Budget car in Orlando without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent but will be charged a daily underage fee.
At Budget in Orlando, the underage surcharge is US$13 per rental day, capped at US$65 plus applicable taxes. This fee is paid at the counter and is not included in your prepaid rate.
Drivers under 25 in Orlando are also restricted from renting certain vehicle classes. Categories such as Full Size, SUVs, Minivans, Convertibles, Luxury, and Premium vehicles typically require the main driver to be at least 25.
There is one notable exception for Budget in Orlando: if you are a traveler from Latin America or the Caribbean aged 21 to 24, certain Hola Car Rentals rates with Budget waive the underage fee for the main driver. To qualify, the waiver must appear explicitly on your booking confirmation and the vehicle must belong to an eligible category such as Economy, Compact, Medium Sedan, Standard Sedan, Compact SUV, or Medium SUV. Check your confirmation or contact customer service to verify eligibility before your Orlando pickup.
Drivers under 21 cannot rent from Budget in Orlando.
How does the fuel policy work for Budget rentals in Orlando?
Budget rentals in Orlando follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Here is what to do at each stage of your Orlando rental:
- At pickup: check the fuel gauge with the Budget agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the odometer and gauge.
- During the rental: use the correct fuel type as shown in the vehicle. Keep fuel receipts in case of any dispute.
- Before return: refuel within approximately 10 miles or 15 km of the Orlando return location so the gauge does not drop below full before you arrive. Take a photo of the full gauge and keep the final receipt showing the station address and time.
If you return the Budget vehicle in Orlando with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee. For after-hours returns at the Orlando airport, leave the fuel receipt in the key envelope and keep a photo of the full gauge for your records.
Does Budget in Orlando include insurance, and what does CDW cover?
Whether insurance is included in your Budget rental in Orlando depends on the rate plan you selected at booking. Check your Orlando booking confirmation to see if Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) is listed.
CDW and LDW reduce your financial liability for damage to the Budget rental vehicle caused by a collision, theft, or vandalism. Key points for Orlando renters:
- A deductible or excess may still apply unless your confirmation explicitly states zero deductible.
- CDW and LDW do not cover third-party liability, meaning injury or property damage you cause to other people or vehicles. For that, you need separate Liability Insurance Supplemental (LIS/ALI/SLI) coverage.
- Common exclusions include tires, undercarriage, roof, keys, and damage resulting from prohibited use such as off-road driving or driving under the influence.
- Only drivers named on the Budget rental agreement in Orlando are covered. Unlisted drivers void the coverage.
Florida does not require rental companies to include state-minimum third-party liability in all cases, so adding LIS coverage to your Orlando Budget rental is strongly recommended if you want protection against claims from other parties.
Can I add an extra driver to my Budget rental in Orlando?
Yes, you can add an additional driver to your Budget rental in Orlando, either as an included benefit or for a fee depending on your rate.
If your booking confirmation states that an additional driver is included, the first extra driver is free. If it is not included, Budget in Orlando charges US$13 per rental day plus taxes, capped at US$65 plus taxes.
Requirements for adding a driver at the Budget counter in Orlando:
- The additional driver must be present at pickup with a valid driver's license and any required ID.
- For Budget in Orlando, additional drivers must generally be at least 25 years old. Drivers aged 21 to 24 may be charged the underage fee or may not be accepted as additional drivers.
- Both the main driver and the additional driver must sign the rental agreement.
- If the additional driver's license uses a non-Latin alphabet, they must also present an International Driving Permit.
Only drivers listed on the Budget rental agreement in Orlando are covered by CDW, LDW, and liability protections. Anyone who drives without being named on the contract may void those coverages entirely.
What happens if toll charges appear on my card after returning my Budget car in Orlando?
Post-rental toll charges are normal and expected when renting from Budget in Orlando. Florida's toll agencies, including those managing SR-528, SR-417, and SR-408, process invoices in batches, so charges can appear on your credit card days or even weeks after you return the vehicle.
If you did not purchase Budget's unlimited toll package in Orlando, the charges billed to your card will include the actual toll amounts plus daily or administrative processing fees added by Budget.
If you believe a toll charge is incorrect or higher than expected, here is what to do:
- Gather your Orlando booking confirmation, the Budget rental agreement, and the toll invoice or statement.
- Note the roadway name, date, time, and vehicle details for any disputed toll.
- Contact customer support via WhatsApp at +1 (786) 999-8312 or by email at [email protected] for assistance reviewing the charges with Budget.
Remember that if you paid tolls out of pocket during your Orlando Budget rental, you can claim Tolls Cashback of up to 5% of your total booking value by emailing [email protected] within 30 days of vehicle return.
Is travel assistance included with my Budget rental in Orlando?
Yes, most bookings include travel assistance coverage provided by Terrawind Global Protection at no extra cost, and this applies to Budget rentals in Orlando as well.
This benefit is especially relevant in Orlando, where you may be driving long distances on Florida highways such as the Florida Turnpike or SR-528. If a medical emergency or travel disruption occurs during your trip, the assistance service is available 24 hours a day.
Coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers.
- Legal assistance in the event of an accident.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
To reach the assistance line, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your full name and Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Budget rental vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI). Check your Orlando booking confirmation for the exact terms and coverage limits that apply to your reservation.
Can I pick up my Budget car in Orlando and drop it off in another city?
Yes, one-way rentals are possible with Budget in Orlando, but a drop-off fee may apply depending on your return location.
When booking a one-way rental from Orlando, the drop-off fee is shown during checkout under the section labeled as amounts due at destination. It is a one-time charge set by Budget to reposition the vehicle and is separate from fuel, tolls, and taxes.
Common one-way patterns from Orlando:
- Orlando to Miami: a drop-off fee typically applies for this longer route. Toll costs for this route via the Florida Turnpike are approximately US$15 to US$30 one way.
- Orlando airport to a nearby city location: shorter same-region routes may not incur a drop-off fee, but always verify during booking.
- Cross-state or long-distance routes: fees are usually higher and some routes may not be permitted.
The drop-off fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed on your confirmation. If you change your return location after booking, the fee may be recalculated. Review your Orlando Budget confirmation carefully and contact customer support before making any mid-rental route changes.
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