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Frequently Asked Questions
What does my van rental in Maryland through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Maryland, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match, even when renting a van:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected van rental experience and peace of mind throughout your trip in Maryland.
Will I face unexpected charges when I rent a van in Maryland through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your van booking in Maryland are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting a van or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in Maryland charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
What documents do I need to pick up a van rental in Maryland?
To pick up a van rental in Maryland, you must present the following physical documents at the counter:
- A valid, original driver's license in the main driver's name
- A major credit card with the driver's name printed on the card (debit and prepaid cards are not accepted for the security deposit)
- A passport or valid government photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver's license uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license.
All documents must be physical. Digital copies shown on a phone or tablet are not accepted at any Maryland van rental counter.
Which rental brands offer van rentals in Maryland?
Several major rental brands offer van rentals in Maryland, with the widest selection available at Baltimore-Washington International Airport (BWI) and in Baltimore city.
Brands operating at BWI and across Maryland include:
- Alamo
- Avis
- Budget
- Dollar
- Enterprise
- Hertz
- National
- Thrifty
Budget operates a dedicated location at Baltimore-Washington International Airport where you can pick up minivans or 12-passenger vans after landing. Enterprise's BWI location is at 7426 New Ridge Road, Hanover, MD.
Van availability in Maryland is concentrated at major transportation hubs. BWI Airport and downtown Baltimore offer the most variety in van types, including minivans such as the Chrysler Pacifica, Ford Transit configurations, and 7-seater to 9-seater options. Booking at least one day in advance typically yields better pricing for a Maryland van rental.
How much does a van rental in Maryland typically cost?
Van rental prices in Maryland vary by location, season, and how far in advance you book.
- At BWI Airport: average van rental costs around US$84 per day, with good deals available at US$62 per day or less. January tends to be the cheapest month (around US$89 per day average), while July is the most expensive (around US$202 per day average).
- In Baltimore city: average prices are around US$112 per day, with good deals at US$85 or less.
- In Southern Maryland: minivan rentals can start around US$49 to US$59 per day.
Booking your Maryland van rental at least one day in advance typically results in below-average prices. Prices also vary by van class, with larger 12-passenger vans generally costing more than standard minivans. Airport locations in Maryland may include additional fees such as airport concession charges and state rental taxes, which are separate from the base van rate.
Are there toll roads I should know about when driving a van in Maryland?
Yes, Maryland has several toll roads you will likely encounter when driving a van, and the system is primarily cashless.
Major tolled facilities in Maryland include:
- Fort McHenry Tunnel (I-95): US$3 to US$6 for standard vehicles
- Baltimore Harbor Thruway Tunnel (I-895): US$3 to US$6
- Governor Harry W. Nice Memorial Bridge (US-301): US$4.50 to US$9
- John F. Kennedy Memorial Highway (I-95): US$6 to US$12
- Intercounty Connector (MD 200): US$0.07 to US$0.35 per mile
- William Preston Lane Jr. Memorial (Bay) Bridge: US$2.50 with E-ZPass
Maryland uses E-ZPass as its primary electronic toll system. If you drive through a toll without enrolling in a program, a camera captures your van's license plate and you receive a mailed invoice. Unpaid tolls can result in a civil penalty and vehicle registration suspension.
Your Maryland van rental will come equipped with an electronic toll device. At the counter, you can choose an unlimited toll package (typically US$11 to US$25 per day depending on the brand) or pay per use, where the rental company charges actual tolls plus administrative fees after the rental ends. Maryland has no congestion charges or emissions zones.
What is the minimum age to rent a van in Maryland?
The minimum age to rent a van in Maryland without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent in Maryland but will be charged a daily young-renter surcharge, and most van and minivan categories are restricted to drivers aged 25 and older.
Vans and minivans fall into the restricted vehicle classes in the United States, meaning renters under 25 are generally not permitted to rent them regardless of the surcharge. Eligible vehicle classes for under-25 drivers are typically limited to economy, compact, and intermediate sedans or small SUVs.
Maryland law prohibits rental companies from charging higher fees solely based on age beyond what is standard practice, but the class restrictions on vans still apply statewide. If you are 21 to 24 and need a van in Maryland, contact the rental brand directly before booking to confirm availability and any exceptions.
All renters, regardless of age, must present a valid driver's license and a major credit card in their name for the security deposit.
How does the Tolls Cashback benefit work for van rentals in Maryland?
Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Maryland van rental.
Maryland has several cashless toll roads you are likely to use in a van, including the Fort McHenry Tunnel on I-95, the Baltimore Harbor Thruway Tunnel on I-895, the Bay Bridge, and the JFK Memorial Highway. Whether you pay through the rental company's toll program or a separate method, you can submit a claim after returning the van.
To claim your cashback:
- Email [email protected] within 30 days of returning the van
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
- Attach your Hola Car Rentals confirmation, the signed rental agreement, and a toll receipt or statement showing charges paid during the rental period
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted. This benefit applies to toll charges only and does not cover fines or parking tickets.
What credit card do I need for the security deposit on a van rental in Maryland?
You must present a physical, major credit card with the driver's name printed on the card at the counter when picking up a van in Maryland. Debit cards, prepaid cards, virtual cards, and digital wallets are not accepted for the security deposit.
At most Maryland van rental locations, the typical security hold for a standard vehicle is around US$300 to US$400. For larger vans or premium configurations, the hold may be higher. This is a temporary authorization on your card, not a charge, and it reduces your available credit until the rental company releases it after you return the van.
A few important points to keep in mind:
- The card must be in the main driver's name, not a companion's or family member's card
- Make sure your card is enabled for in-person transactions, especially if your bank applies international fraud controls
- Even if you prepaid your van rental online, you still need to present a physical credit card at the Maryland counter for the hold
- After returning the van, banks may take up to 15 business days to reflect the release of the hold
Bringing a backup credit card in your name is always a good precaution.
Are there road restrictions for a van rental on certain Maryland highways?
Yes, some Maryland roads have restrictions that may affect larger van rentals, though standard passenger minivans and most rental vans are generally unaffected.
Key restrictions to be aware of when driving a van in Maryland:
- Baltimore-Washington Parkway (MD-295) bans most commercial vehicles, though standard rental vans typically qualify as passenger vehicles and are not affected
- I-895 Harbor Tunnel Thruway prohibits hazardous materials and oversized or heavy commercial loads
- Some local Maryland roads such as MD-45 near I-83 have 5-ton weight limits, MD-51 has an 8-foot width restriction, and MD-468 has a 10-foot width restriction, which could affect larger cargo vans
Standard rental minivans (such as the Chrysler Pacifica) and most 7-to-9-passenger vans fall well below the weight and size thresholds that trigger commercial vehicle restrictions in Maryland. Maryland's terrain is generally flat to rolling, making it well suited for van travel on major routes like I-95 and I-70.
If you are renting a 12-passenger or larger cargo van in Maryland, review your rental agreement for any usage restrictions, as some rental partners prohibit commercial use or specific vehicle configurations under their standard terms.
What is the fuel policy for a van rental in Maryland?
Van rentals in Maryland follow a Full-to-Full fuel policy. You receive the van with a full tank and must return it full to avoid additional charges.
Here is what to do at each stage of your Maryland van rental:
- At pickup: check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the gauge and odometer.
- During the rental: use the correct fuel type as shown in the van. Keep fuel receipts in case of any dispute.
- Before return: refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive.
If you return the van in Maryland with less than a full tank, the rental company may charge you for the fuel shortfall at their own refueling rate, which is typically higher than pump prices, plus a refueling service fee.
Some Maryland counter locations may offer a prepaid fuel option at pickup. If you accept it, any unused fuel is generally non-refundable, so the Full-to-Full approach is usually the better value for most renters.
Can I add an additional driver to my van rental in Maryland?
Yes, you can add an additional driver to your van rental in Maryland, either as part of your rate or for a fee paid at the counter.
Check your booking confirmation first. If it states "Additional driver free of charge" or "Additional driver included," the first extra driver is covered at no cost. If it is not included, daily fees apply:
- Avis, Budget, and Payless: US$13 per rental day plus taxes, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
The additional driver must be present at the Maryland pickup counter with a valid driver's license and must sign the rental agreement. If their license uses a non-Latin alphabet, they will also need an International Driving Permit. Only drivers listed on the agreement are covered by the van's insurance protections. Anyone driving the van in Maryland who is not named on the contract may void coverage entirely.
For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old at the time of pickup in Maryland.
Does insurance cover damage to a rental van in Maryland?
Yes, Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) coverage reduces your financial liability for damage to the rental van in Maryland, but it is important to understand what is and is not included.
CDW/LDW typically covers:
- Collision damage to the van from a covered incident
- Theft or vandalism of the van
CDW/LDW does not cover:
- Damage you cause to other vehicles or property (that requires Third-Party Liability, also called LIS/ALI/SLI)
- Tires, wheels, undercarriage, or roof damage unless explicitly included
- Incidents involving unauthorized drivers not listed on the Maryland rental agreement
- Prohibited use such as off-road driving or driving under the influence
A deductible or excess may apply unless your confirmation explicitly shows zero deductible. Check your booking confirmation to see whether CDW/LDW is included in your Maryland van rental rate and what deductible amount applies.
Some U.S. states require rental companies to include state-minimum third-party liability, but not all do. Adding Liability Insurance Supplementary (up to US$300,000) to your van rental in Maryland is strongly recommended to protect against claims from third parties.
What travel assistance is included with a van rental in Maryland?
Most bookings include Travel Assistance provided by Terrawind Global Protection, which can be especially useful if something goes wrong during your Maryland van rental, such as a breakdown on I-95, a medical emergency, or a flight cancellation before or after your trip.
Core benefits typically include:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in case of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This coverage applies only to non-North American customers. Residents of the United States and Canada do not qualify for this benefit.
If you need assistance during your Maryland van rental, contact Terrawind 24 hours a day, 7 days a week:
- Phone (toll-free or collect): +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your full name and Hola Car Rentals confirmation number ready when you call. Travel Assistance does not cover damage to the van itself (that is CDW/LDW) or liability to third parties (that is LIS/ALI/SLI). Always check your booking confirmation for the exact terms and coverage limits that apply to your Maryland van rental.
Can I pick up a van in Maryland and return it in a different state?
Yes, one-way van rentals starting in Maryland and ending in another state are generally permitted, but a drop-off fee will likely apply and must be confirmed before booking.
The drop-off fee for a Maryland van rental is route-specific and varies by:
- The rental brand (Avis, Hertz, Enterprise, etc.)
- The distance between the Maryland pickup location and the return city
- The van class selected
- The season and dates of travel
During the booking process, the drop-off fee will appear under the "To pay at destination" section on the rate details page if it applies to your route. This fee cannot be prepaid and is paid directly to the rental company at the Maryland pickup counter.
Cross-border one-way rentals (for example, taking a Maryland van into Canada or Mexico) are often restricted or require advance approval from the rental brand. Always check your rental agreement for territory restrictions before driving the van across state or National borders.
If the counter charges a drop-off fee that was not disclosed in your booking confirmation, keep all paperwork and contact support after the rental. The No Extra Charges© guarantee may apply if the fee was not shown during booking.
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