Van Hire
in Dulles

Hola Car Rentals is the only premium partner of the top car hire brands operating in Dulles, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Dulles.

No. With Hola Car Rentals, all costs and charges for your booking in Dulles are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Dulles charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Your van hire at Dulles is not collected inside the main terminal. All major hire brands operate from the Rental Car Centre on Autopilot Drive in Sterling/Dulles, VA, approximately 5 minutes from the main terminal.

After collecting your baggage, exit down the ramp to Doors 2, 4, or 6 and head to Curb 2C or 2D. From there, take the company-operated shuttle bus displaying your brand's logo. Some brands share shuttles: Enterprise, National, and Alamo share one bus, while Hertz, Dollar, and Thrifty share another. Shuttles run continuously 24 hours a day.

Specific counter addresses at the Dulles Rental Car Centre include:

• Enterprise, National, Alamo: 23430 Autopilot Dr, Dulles, VA 20166
• Avis: 23330 Autopilot Dr, Dulles, VA 20166
• Budget: 23360 Autopilot Dr, Sterling, VA 20166
• Hertz, Dollar, Thrifty: 23540 Autopilot Dr, Dulles, VA 20166

Plan for up to 1 hour from landing to driving away in your van, accounting for baggage claim, shuttle wait, and counter processing at Dulles.

Counter hours for van hire brands at Dulles vary by company, so it is important to check before you arrive.

• Avis and Budget: open 24 hours a day, every day including holidays
• SIXT: open 06:00 to 00:00 daily; outside those hours you can park on the lot and complete the process when the counter reopens
• Shuttles between the terminal and the Dulles Rental Car Centre on Autopilot Drive run 24 hours
• After-hours van returns are available 24/7 using key drop boxes at the Rental Car Centre

If your flight arrives late at night, confirm your specific brand's hours before booking a van at Dulles. Avis and Budget are the safest options for very early or very late arrivals. For any van hire at Dulles where the counter may be closed on arrival, your booking confirmation will include instructions for after-hours key drop procedures.

Toll roads around Dulles are almost entirely cashless, meaning there are no cash booths. Cameras photograph your van's licence plate and charges are billed electronically after your trip.

Key toll routes you are likely to use with a van hire at Dulles include:

• Dulles Toll Road/Greenway (VA-267, the main road to and from Dulles Airport): US$5.75 to US$6.25 one-way
• 495 Express Lanes (Capital Beltway, Virginia side): dynamic pricing of US$4 to US$20 per segment depending on time of day
• I-66 Express Lanes near Dulles: dynamic pricing that can reach US$40 or more during peak hours in HOV/express segments

Your van hire at Dulles will come equipped with an electronic toll device. At the counter you can choose between two options:

• Unlimited daily toll package: approximately US$11 to US$25 per day, covering all tolls regardless of how many roads you use
• Pay-per-use: US$4.95 to US$5.35 per day you use a toll road, plus the actual toll amount billed at the video rate (which is 25 to 100 percent higher than the E-ZPass discounted rate)

If you drive through a toll without enrolling in any programme, the hire company will automatically enrol your van in pay-per-use billing and may add administrative fees of US$15 to US$30 per unpaid toll incident.

Yes, you can get cashback on tolls paid during your van hire at Dulles. All Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during the hire period.

Given that the Dulles area has several cashless toll roads, including the Dulles Toll Road at US$5.75 to US$6.25 one-way and the 495 Express Lanes with dynamic pricing, this benefit can add up meaningfully over a multi-day van hire at Dulles.

To claim your Tolls Cashback after returning your van:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
• Attach your Hola Car Rentals confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid

Example: if your van hire at Dulles totals US$600, the maximum cashback is US$30. If you paid US$22 in tolls, you receive US$22 back. If you paid US$45, you receive US$30 (the cap). Refunds are issued to your original payment method within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

Yes, there are age restrictions that specifically affect van hires at Dulles. Vans, including minivans and 12-passenger vans, fall into restricted vehicle categories that most hire partners reserve for drivers aged 25 and older.

Under U.S. hire policy, drivers aged 21 to 24 are generally permitted to hire smaller vehicle classes but are typically barred from hiring a van at Dulles. At certain brands such as Avis, under-25 renters are explicitly excluded from minivan and larger van categories.

Key points to know before booking a van at Dulles:

• Drivers 25 and older: no age surcharge, full access to van categories subject to availability
• Drivers 21 to 24: a young-renter surcharge applies on eligible classes, but vans (minivans, full-size passenger vans) are typically restricted and may not be available
• Drivers under 21: not eligible to hire at Dulles under standard U.S. policy

Virginia is not one of the states (New York or Michigan) that legally require hire companies to serve drivers aged 18 and older, so the standard 25-minimum rule applies at Dulles for van hires. If you are under 25 and need a van at Dulles, contact customer service before booking to confirm availability with your specific brand.

To collect your van hire at the Dulles Rental Car Centre on Autopilot Drive, you must bring the following physical documents:

• A valid, unexpired driver’s licence (original, not a digital copy)
• A major credit card in the main driver’s name with the name printed on the card, for the security deposit hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight tickets or proof of return travel

If your driver’s licence uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), you must also carry an International Driving Permit (IDP) as a translation alongside your original licence. The IDP is not a standalone document and is invalid without the original licence.

For van hires at Dulles, all documents must be physical. Digital versions shown on a phone are not accepted at the counter. The name on your licence, passport, and credit card should all match the main driver’s name on the hire agreement.

A debit or prepaid card is not accepted for the security deposit hold on a van hire at Dulles. Bring a backup credit card in case your primary card is declined.

The security deposit for a van hire at Dulles is a temporary hold placed on your credit card at the counter, not a charge. For standard vehicles in the United States, typical holds range from US$300 to US$400. For larger van categories such as 12-passenger vans, the hold may be higher depending on the brand and vehicle class.

Important things to know about the deposit hold on your van hire at Dulles:

• The hold reduces your available credit until your bank releases it after the van is returned
• Release timing is controlled by your bank and can take up to 15 business days to appear back on your statement
• Only a physical, major credit card in the main driver’s name with the name printed on the card is accepted; debit and prepaid cards are not accepted
• Bring a backup credit card in case your primary card is declined or does not have sufficient available credit

If your bank is based outside the United States, set a travel notice before arriving at Dulles to prevent the in-person authorisation from being flagged as suspicious. The exact hold amount for your van hire at Dulles is set by the hire partner at the counter and may differ from the estimates above.

A van hire at Dulles carries several fees on top of the base rate. Because the Rental Car Centre on Autopilot Drive is an airport facility, Virginia and federal airport rules apply, and the total surcharges typically add 25 to 35 percent above the base rate.

Common fees added to a van hire at Dulles include:

• Virginia state sales tax: 6% of the base rate
• Airport concession recovery fee: approximately 10 to 12% of the base rate, used to fund the shuttle service and Rental Car Centre operations
• Customer Facility Charge (CFC): US$4.50 to US$10 per contract day, mandated for federally funded airports like Dulles (IAD)

These fees are separate from optional add-ons such as toll programmes, insurance, or additional drivers. Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at the Dulles counter at pickup.

If your confirmation shows taxes and fees as included and you are still charged for them at the Dulles counter, the No Extra Charges© guarantee covers that situation. Keep your itemised hire agreement and contact support after the van is returned.

The standard fuel policy for a van hire at Dulles is Full-to-Full. You receive the van with a full tank and must return it full to avoid fuel charges.

Steps to follow for your van hire at Dulles:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the Dulles Rental Car Centre on Autopilot Drive before returning the van
• Keep the fuel receipt showing the date, time, and station address
• For after-hours van returns at Dulles, leave the receipt in the key drop envelope and keep a photo of the full gauge

If you return the van at Dulles with less than a full tank, the hire company will charge you for the fuel shortfall at their own refuelling rate, which is typically higher than pump prices, plus a refuelling service fee. Refuelling near the Dulles Rental Car Centre before returning the van is always the most cost-effective option.

The fuel policy is separate from the security deposit hold and is not covered by CDW or any insurance product.

Yes, you can add an additional driver to your van hire at Dulles, but the additional driver must be present at the Dulles Rental Car Centre counter at the time of pickup to show their valid driver’s licence and sign the hire agreement.

Whether the additional driver fee applies depends on your rate:

• If your booking confirmation states "Additional driver free of charge" or "Additional driver included," the first extra driver is covered at no cost
• If not included, daily fees apply: Avis, Budget, and Payless charge US$13 per day (maximum US$65); Hertz, Thrifty, and Dollar charge US$13.50 per day (maximum US$189); Alamo, National, and Enterprise charge US$15 per day

For van hires at Dulles, note that Avis, Budget, and Payless require additional drivers to be at least 25 years old. Since vans are a restricted vehicle class for under-25 drivers, this age rule is especially relevant.

Only drivers listed on the hire agreement are covered by the van's protections such as CDW/LDW and liability cover. Never allow an unlisted person to drive the van at Dulles, as this can void your cover entirely.

Yes, a one-way drop-off fee typically applies when you hire a van at Dulles and return it to a different location. The exact amount depends on the destination, the hire brand, the season, and the van category.

For van hires at Dulles specifically, one-way fees to Washington DC drop-off locations tend to be higher (US$50 to US$200 or more) due to Beltway logistics and Dulles Access Road rules. Cross-country or remote one-way van hires from Dulles may carry even higher fees or may not be permitted at all.

How to check and manage the one-way fee for your van hire at Dulles:

• During the booking process, select your different return location and the fee will appear under the "To pay at destination" section on the rate details page
• Your booking confirmation will also list the drop-off fee if one applies
• This fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed during booking
• Changing your return location after booking may reprice the entire hire and recalculate the drop-off fee

If the counter charges a different drop-off fee than what appears on your confirmation for the Dulles van hire, keep all paperwork and contact support after the hire ends.

The insurance cover included with your van hire at Dulles depends on the rate plan you selected at booking. In the United States, Hola Car Rentals offers All Inclusive and All Inclusive+ rate plans, which differ in the protections they include.

Common coverages relevant to a van hire at Dulles:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the van from a collision, theft, or vandalism, subject to any deductible shown on your confirmation
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the van; some U.S. states require a minimum level but not all do, so adding supplementary liability is strongly recommended

CDW/LDW does not cover third parties, and LIS/ALI/SLI does not cover damage to the van itself. For full protection on a van hire at Dulles, you need both.

Important exclusions to be aware of for your Dulles van hire:

• Coverage is void if an unlisted driver operates the van
• Off-road use, DUI, or reckless driving voids CDW/LDW
• Tires, undercarriage, and roof are often excluded unless a specific add-on is purchased

Always review your booking confirmation and the hire agreement at the Dulles counter to confirm exactly which coverages are active and what deductible applies.

Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, and this applies to your van hire at Dulles as well. However, this benefit does not apply to residents of the United States or Canada.

If you are travelling from outside North America and your van breaks down on the Dulles Toll Road, the 495 Express Lanes, or anywhere else during your hire, travel assistance can help with:

• Medical cover for up to 5 passengers for accidents and non-pre-existing illnesses
• Legal assistance in the event of an accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

This cover is separate from the van's roadside assistance (provided by the hire partner) and does not cover damage to the van itself (that is CDW/LDW) or liability to third parties (that is LIS/ALI/SLI).

To use travel assistance during your van hire at Dulles, contact Terrawind 24/7:

• Phone (toll-free/collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your full name and Hola Car Rentals confirmation number ready when you call. Always contact the assistance line before incurring medical expenses, as some reimbursements require prior authorisation.