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Frequently Asked Questions
What does my SUV rental in Las Vegas through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Las Vegas, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match, even when renting an SUV:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected SUV rental experience and peace of mind throughout your trip in Las Vegas.
Will I face unexpected charges when I rent an SUV in Las Vegas through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your SUV booking in Las Vegas are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting an SUV or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in Las Vegas charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my SUV rental at Las Vegas Airport?
Your SUV rental in Las Vegas is not picked up inside the terminal. Harry Reid International Airport (LAS) uses a consolidated Rental Car Center (RCC) located off-airport near the I-215 Beltway, so a shuttle ride is required.
- Terminal 1: After baggage claim, follow Ground Transportation signs to Doors 10-11 on Level 1 for the rental car shuttle stop outside.
- Terminal 3: From baggage claim, follow Ground Transportation signs to Level 0 (Level Zero), Doors 51-58 for the shuttle outside.
- Shuttles run 24 hours a day, 7 days a week, typically every 5 minutes, with a 5 to 15 minute ride to the RCC.
Once at the RCC, proceed to your partner brand's counter, complete the paperwork, and then locate your SUV in the designated parking area by company and vehicle class. Budget around 20 to 35 minutes from landing to driving away if you have carry-on luggage, or 40 to 60 minutes during peak periods with checked bags.
Are there toll roads to worry about when renting an SUV in Las Vegas?
No, there are no toll roads in Las Vegas or anywhere in Nevada. All public highways, interstates, state routes, and local roads in the state are toll-free, so your SUV rental in Las Vegas will not incur any toll charges on Nevada roads.
Common routes such as I-15, US-95, and SR-160 all cost US$0.00 in tolls. Rental company toll programs such as PlatePass or Avis e-Toll are unnecessary for driving within Nevada, as no tolls exist to trigger charges.
One thing to note: if you drive your Las Vegas SUV rental into neighboring California, toll roads do exist there (such as FasTrak-managed express lanes). In that case, your rental vehicle will have an electronic toll device on board, and you can choose an unlimited toll package at the counter (typically US$11 to US$25 per day) or pay per use with an administrative fee added per transaction.
What documents do I need to pick up my SUV rental in Las Vegas?
To collect your SUV rental in Las Vegas, you must present the following physical documents at the counter:
- A valid, original driver's license in the main driver's name (not a digital copy).
- A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold.
- A passport or valid government photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight tickets or cruise tickets (required for visitors from outside the United States).
If your driver's license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and cannot be used without your original license.
All documents must be physical. Digital versions shown on a phone or tablet are not accepted at the Las Vegas SUV rental counter.
Does Hola Car Rentals offer toll cashback for SUV rentals in Las Vegas?
Yes, all SUV rentals in Las Vegas booked through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your rental.
Because Nevada has no toll roads, you are unlikely to pay tolls while driving your SUV within Las Vegas itself. However, if your trip takes you into California or other neighboring states where tolls apply, any toll charges you pay are eligible for reimbursement under this benefit.
To claim your cashback:
- Email [email protected] within 30 days of returning your SUV.
- Include your Hola Car Rentals reservation confirmation, a copy of the signed rental agreement, and a receipt or statement showing the toll charges paid.
- Use the subject line: Tolls Cashback - Reservation {Your Confirmation Number}.
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
How much is the security deposit for an SUV rental in Las Vegas?
When you pick up your SUV rental in Las Vegas, the partner brand's counter will place a temporary authorization hold on your credit card. For rentals in the United States, this hold is typically around US$300 to US$400 for standard vehicles, though the amount can be higher for SUV classes, premium trims, or longer rentals.
Important things to know about the deposit:
- The hold is not a charge. It temporarily reduces your available credit until the rental is closed and your bank releases it, which can take up to 15 business days after return.
- You must present a physical major credit card with the driver's name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit.
- Bring a backup credit card in case your primary card is declined.
- Notify your bank of your travel dates to prevent the authorization from being flagged as suspicious.
The exact hold amount for your Las Vegas SUV rental is set by the partner brand at the counter and may vary by location, season, and vehicle class.
Can I add an additional driver to my SUV rental in Las Vegas?
Yes, you can add an additional driver to your SUV rental in Las Vegas, either as an included benefit or for a daily fee paid at the counter, depending on your rate.
When a fee applies, typical daily rates for Las Vegas SUV rentals are:
- Avis, Budget, and Payless: US$13 per rental day plus taxes, capped at US$65 plus taxes.
- Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes.
- Alamo, National, and Enterprise: US$15 per day plus taxes.
The additional driver must be present at the Las Vegas pickup counter with a valid driver's license and any required ID. They must also sign the rental agreement. Only drivers listed on the agreement are covered by protections such as CDW/LDW.
Note that for Avis, Budget, and Payless, additional drivers must generally be at least 25 years old at the time of pickup. Check your booking confirmation to see whether an additional driver is already included in your Las Vegas SUV rate.
What is the minimum age to rent an SUV in Las Vegas?
The minimum age to rent an SUV in Las Vegas without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent in Nevada but will be charged a daily underage fee, and most SUV classes are restricted to renters aged 25 and older.
Specifically for SUV rentals in Las Vegas, vehicle class restrictions typically work as follows:
- Compact SUV and Medium SUV: generally available to renters aged 21 to 24 (with surcharge).
- Full Size SUV, Premium SUV, and Luxury SUV: typically restricted to renters aged 25 and older.
Drivers under 21 cannot rent an SUV in Las Vegas. Nevada does not have the same exceptions as New York or Michigan, where state law requires rentals to drivers aged 18 and older.
If you are between 21 and 24 and booking a Las Vegas SUV rental through Avis or Budget, and you are a citizen or resident of Latin America or the Caribbean, your Hola Car Rentals confirmation may show the underage fee waived for eligible vehicle categories. Check your confirmation for details.
What insurance coverage do I need for an SUV rental in Las Vegas?
For your SUV rental in Las Vegas, there are two main types of coverage to consider:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): This reduces your financial liability for damage to the rental SUV itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. It does not cover damage you cause to other vehicles or people.
- Third-Party Liability (LIS/ALI/SLI): This covers bodily injury and property damage you may cause to others while driving your Las Vegas SUV rental. Some U.S. states require a minimum level of liability, but not all do. Adding supplemental liability coverage of up to US$300,000 is strongly recommended.
CDW/LDW and LIS/ALI/SLI are separate protections and should be used together for comprehensive coverage. Neither covers your personal injuries (that requires PAI) or your belongings (that requires PEC).
Always verify which coverages are included in your Las Vegas SUV rental confirmation before arriving at the counter, and review the rental agreement carefully at pickup.
What is the travel assistance benefit included with my Las Vegas SUV rental?
Most SUV rentals in Las Vegas booked through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection. This benefit is designed for situations such as a medical emergency on the road, a breakdown on a remote Nevada highway, or a flight cancellation affecting your Las Vegas trip.
Core benefits typically include:
- Travel insurance with medical coverage for up to 5 passengers.
- Legal assistance in case of an accident during your SUV rental.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
To use the assistance, contact Terrawind 24 hours a day, 7 days a week at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Provide your full name, your Hola Car Rentals confirmation number, your location, and a description of the situation.
Important: this benefit does not apply to residents of the United States or Canada. It also does not cover damage to the rental SUV itself (that is CDW/LDW) or pre-existing medical conditions. Always check your booking confirmation for the exact terms applicable to your Las Vegas SUV rental.
What is the fuel policy for SUV rentals in Las Vegas?
SUV rentals in Las Vegas follow a Full-to-Full fuel policy by default. You receive the SUV with a full tank and must return it full to avoid fuel charges.
To avoid extra fees on your Las Vegas SUV rental:
- At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard.
- During the rental, use the correct fuel type. Wrong-fuel incidents are not covered and may generate additional charges.
- Before returning, refuel within approximately 10 miles or 15 km of the Las Vegas Rental Car Center so the gauge does not drop below full before you arrive.
- Keep your final fuel receipt showing the date, time, and station address.
If you return your Las Vegas SUV rental with less than a full tank, the partner brand may charge you for the fuel shortfall at their own refueling rate, which is typically higher than the pump price, plus an administrative service fee. Returning full is always the most cost-effective option.
Can I return my SUV rental to a different city from Las Vegas?
Yes, one-way SUV rentals from Las Vegas to a different city are possible, but a drop-off fee typically applies and the amount varies by route, rental company, and vehicle class.
How it works for Las Vegas SUV rentals:
- Same-city returns (for example, picking up at Las Vegas Airport and dropping off at a Las Vegas city location) often have no drop-off fee.
- Returns to a different city or state, such as driving your SUV from Las Vegas to Los Angeles or Phoenix, usually carry a one-way fee that varies by distance and car class.
- Cross-country or remote drop-offs may carry higher fees or may not be permitted depending on the partner brand.
The drop-off fee for your Las Vegas SUV rental will be shown during the booking process under the To Pay at Destination section on the rate details page. It is not prepaid and is not covered by No Extra Charges© unless it was not disclosed on your confirmation. Review your confirmation carefully before pickup to confirm the fee matches what was shown at checkout.
How long does the SUV rental pickup process take at Las Vegas Airport?
Picking up your SUV rental at Las Vegas Airport takes longer than at many other airports because the Rental Car Center is located off-site and requires a shuttle ride. Plan for the following approximate times:
- Deplaning and walking to the shuttle stop: 5 to 10 minutes.
- Baggage claim (if applicable): 10 to 25 minutes.
- Shuttle wait and ride to the Rental Car Center: 5 to 20 minutes (shuttles run every 5 minutes, 24 hours a day).
- Counter paperwork and locating your SUV: 10 to 20 minutes.
In total, expect 20 to 35 minutes from landing to driving away if you have carry-on luggage during off-peak hours, or 40 to 60 minutes or more during busy periods with checked bags.
For your Las Vegas SUV rental return, allow at least 30 minutes from the Rental Car Center back to the terminal, including the shuttle ride. Return the SUV to your partner brand's designated area in the RCC parking structure, then take the shuttle back to your terminal.
Is a credit card required to pick up an SUV rental in Las Vegas?
Yes, a physical major credit card in the main driver's name with the driver's name printed on the card is required to pick up your SUV rental in Las Vegas. Debit cards, prepaid cards, and virtual or digital-only cards are not accepted for the security deposit hold.
Key points for your Las Vegas SUV rental pickup:
- The card must be physically present at the counter. Digital wallets such as Apple Pay or Google Pay are not accepted for the deposit.
- The name on the card must match the main driver's name on the rental agreement.
- You must have sufficient available credit to cover the hold, which is typically US$300 to US$400 for standard vehicles in the United States and may be higher for SUV classes.
- Even if you prepaid your Las Vegas SUV rental online, you still must present a physical credit card at pickup for the security hold.
- Bring a backup credit card in case your primary card is declined.
Notify your bank of your travel dates before arriving in Las Vegas to prevent the authorization from being flagged as a suspicious transaction.
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