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Frequently Asked Questions
What does my SUV rental in Fort Lauderdale through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Fort Lauderdale, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match, even when renting an SUV:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected SUV rental experience and peace of mind throughout your trip in Fort Lauderdale.
Will I face unexpected charges when I rent an SUV in Fort Lauderdale through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your SUV booking in Fort Lauderdale are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting an SUV or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in Fort Lauderdale charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my SUV rental at Fort Lauderdale Airport (FLL)?
Your Fort Lauderdale SUV rental pickup takes place at the Rental Car Center (RCC), which is adjacent to Terminal 1. The process depends on which terminal you arrive at.
- Terminal 1: After collecting your bags, go to Level 2 and cross the Concourse B pedestrian bridge directly into the RCC. This walk takes about 5 minutes.
- Terminals 2, 3, and 4: Head to the lower level curb and board the free RCC shuttle, which runs 24 hours a day, 7 days a week, approximately every 10 minutes. The total door-to-counter time is typically 10 to 15 minutes.
Once inside the RCC, locate your brand's counter, present your driver's license, physical credit card in the main driver's name, passport (if traveling internationally), and your booking confirmation. You will then be directed to the assigned bay to collect your SUV.
Plan for at least 30 to 60 minutes from landing to driving away if you have carry-on luggage only, and 45 to 90 minutes or more if you have checked bags or are arriving on an international flight with immigration and customs.
What documents do I need to pick up an SUV rental in Fort Lauderdale?
To collect your SUV rental in Fort Lauderdale, you must bring all of the following physical documents to the counter. Digital copies are not accepted.
- Original, unexpired driver's license in the main driver's name.
- Passport or valid government-issued photo ID (required for international visitors).
- Physical major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold.
- Your booking confirmation (printed or saved as a PDF).
- Round-trip flight or cruise tickets if you are visiting from abroad.
If your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and cannot be used without your original license.
All additional drivers must also be present at the Fort Lauderdale counter with their own valid license and ID, as they must sign the rental agreement to be covered under the SUV's protections.
Do toll roads affect SUV rentals in Fort Lauderdale?
Yes, toll roads are common around Fort Lauderdale and will affect your SUV rental. Florida's expressways operate almost entirely on cashless electronic systems, primarily SunPass and E-PASS, with no cash booths on most routes. Tolls are captured either via a transponder already installed in your SUV or through Toll-by-Plate, where cameras photograph your license plate and the charge is billed to the rental company, which then passes it to you with added administrative fees.
At the Fort Lauderdale pickup counter you will typically have two options:
- Unlimited toll package: a fixed daily rate of approximately US$11 to US$15 per day, covering all tolls during your rental period. Rates vary by partner (for example, Hertz charges US$13.99 per day, Enterprise US$4.95 per day when used, and Avis/Budget US$6.95 per day when tolls are incurred).
- Pay per use: you pay the actual toll amount plus a daily or per-transaction administrative fee charged by the rental company.
If you prefer to use your own visitor toll pass, inform the counter agent so they can deactivate the SUV's built-in device and avoid duplicate charges. Toll charges can appear on your card days or even weeks after you return the SUV in Fort Lauderdale, as agencies process invoices in batches.
Can I get cashback on tolls paid during my SUV rental in Fort Lauderdale?
Yes, all Hola Car Rentals rates include Tolls Cashback, which reimburses you up to 5% of your total booking value for tolls paid during your Fort Lauderdale SUV rental.
Given that Florida's expressways around Fort Lauderdale are almost entirely cashless and tolls can add up quickly, this benefit can offset a meaningful portion of your toll costs. Estimated daily toll exposure on South Florida routes ranges from approximately US$5 to US$20 depending on the roads you use.
To claim your cashback after returning your SUV in Fort Lauderdale:
- Email [email protected] within 30 days of vehicle return.
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.
- Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a toll invoice or statement showing the charges paid.
- Include your full name, travel dates, and the last 4 digits of the card used for your booking.
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.
What airport fees and surcharges apply to SUV rentals at Fort Lauderdale Airport?
Renting a SUV at Fort Lauderdale-Hollywood International Airport (FLL) involves several fees on top of your base rate. These are standard charges tied to the airport location and are separate from your prepaid booking total if they appear under the 'To pay at destination' section of your confirmation.
- Airport Concession Recovery Fee (ACRF): typically US$5 to US$10 per rental day, charged by the rental company for operating at the airport.
- Customer Facility Charge (CFC): approximately US$4.50 to US$6.50 at FLL, covering the cost of the Rental Car Center.
- Vehicle License Fee (VLF): roughly 5 to 7% of the base rate.
- Florida state sales tax: 6%.
- Local Fort Lauderdale surcharges: approximately 1.5 to 2% above the state average.
If your Hola Car Rentals confirmation shows 'Taxes and Fees: Included,' these charges should already be covered and you should not be billed again at the counter. If you are charged for items already marked as included, the No Extra Charges© guarantee may apply. Off-airport SUV rental locations in nearby areas such as Dania Beach or Hollywood can be 20 to 40% cheaper because they do not carry the airport concession fee.
Is a credit card required to rent an SUV in Fort Lauderdale?
Yes, a physical major credit card in the main driver's name is required to rent a SUV in Fort Lauderdale. The card must have the driver's name printed on it and must be presented in person at the counter. Debit cards, prepaid cards, and virtual or digital-wallet-only cards are not accepted for the security deposit hold.
At pickup, the rental company places a temporary authorization hold on your card, which reduces your available credit until the hold is released after you return the SUV. Typical holds in the United States range from approximately US$300 to US$400 for standard vehicles, and may be higher for larger or premium SUV classes.
A few things to keep in mind before arriving at the Fort Lauderdale counter:
- The card must be in the main driver's name, not a companion's or family member's card.
- Even if you prepaid your booking online, you still must present a physical credit card at pickup for the hold.
- Notify your bank of international travel in advance to prevent fraud blocks on the in-person authorization.
- Bring a backup credit card in your own name in case your primary card is declined.
Do I need an International Driving Permit (IDP) for an SUV rental in Fort Lauderdale?
It depends on your license. For your Fort Lauderdale SUV rental, visitors can generally drive on a valid foreign license in the United States. However, an International Driving Permit (IDP) is mandatory if your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. In that case, you must carry both your original license and the IDP at all times.
For licenses issued in Latin-script languages other than English, an IDP is strongly recommended but not always required by every rental partner. Some suppliers at Fort Lauderdale may specifically require it, so obtaining one before you travel is the safest approach.
- The IDP is a translation booklet only. It is not a standalone license and will not be accepted without your original license.
- You must obtain the IDP in your home country before traveling. It cannot be issued abroad.
- All additional drivers on your Fort Lauderdale SUV rental must meet the same document requirements.
If you are unsure whether your license requires an IDP for your specific SUV rental, check your booking confirmation for partner-specific requirements or contact customer support before your trip.
What is the minimum age to rent an SUV in Fort Lauderdale?
The minimum age to rent a SUV in Fort Lauderdale without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent but will be charged a daily underage fee, and most SUV classes are restricted to renters aged 25 and older.
Specifically for SUV rentals in Fort Lauderdale, the following vehicle class restrictions typically apply to drivers under 25:
- Full Size SUV, Premium SUV, and Luxury SUV categories are generally restricted to renters aged 25 and above.
- Compact SUV and Intermediate SUV may be available to drivers aged 21 to 24, subject to the young-renter surcharge.
Young-renter surcharge amounts vary by partner. As a reference, Avis and Budget charge a daily underage fee, while Hertz, Dollar, and Thrifty have their own daily rates. These fees are paid at the Fort Lauderdale counter and are not included in your prepaid booking total.
One exception applies to drivers aged 21 to 24 from Latin America and the Caribbean renting through Avis or Budget: the underage fee may be waived on eligible Hola Car Rentals rates for certain SUV categories, provided the waiver is explicitly shown on the booking confirmation.
What travel assistance is included with my SUV rental in Fort Lauderdale?
Most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, and this applies to your Fort Lauderdale SUV rental as well. This benefit is designed for situations that can arise while traveling, such as a medical emergency on the highway or a legal issue following a road incident.
Core benefits typically include:
- Travel and medical coverage for up to 5 passengers.
- Legal assistance in the event of an accident.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
Important: this coverage applies only to non-North American customers. Residents of the United States and Canada do not qualify for this benefit.
If you need assistance during your Fort Lauderdale SUV rental, contact Terrawind 24 hours a day, 7 days a week:
- Phone (toll-free/collect): +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call. Always follow the coordinator's instructions before incurring expenses, as some reimbursements require prior authorization. Check your booking confirmation for the exact coverage limits and terms that apply to your reservation.
How does the fuel policy work for SUV rentals in Fort Lauderdale?
SUV rentals in Fort Lauderdale follow a Full-to-Full fuel policy. You receive the SUV with a full tank and must return it full to avoid fuel charges. If the tank is not full at pickup, the starting level must be recorded on the rental agreement, and you return it at that same level.
To avoid fuel charges at the end of your Fort Lauderdale SUV rental:
- Check the fuel gauge with the agent at pickup and confirm the starting level is written on the agreement.
- Take a photo of the dashboard showing the odometer and fuel gauge.
- Refuel within approximately 10 miles or 15 km of the return location at FLL so the gauge does not drop before you arrive.
- Keep your final fuel receipt showing the date, time, and station address.
If you return the SUV below the recorded starting level, the rental company may charge you for the fuel shortfall at their own refueling rate, which is typically higher than the pump price, plus a refueling service fee. For after-hours returns at the Fort Lauderdale Rental Car Center, leave the receipt in the return envelope and keep a photo of the full gauge as evidence.
Can I add an additional driver to my SUV rental in Fort Lauderdale?
Yes, you can add an additional driver to your Fort Lauderdale SUV rental, but the process and cost depend on your rate and the rental partner.
Some Hola Car Rentals rates include one additional driver at no extra cost. Check your booking confirmation for the line 'Additional driver free of charge.' If it is not included, daily fees apply at the Fort Lauderdale counter:
- Avis, Budget, and Payless: US$13 per rental day, capped at US$65.
- Hertz, Thrifty, and Dollar: US$13.50 per rental day, capped at US$189.
- Alamo, National, and Enterprise: US$15 per day.
Requirements for adding a driver to your Fort Lauderdale SUV rental:
- The additional driver must be physically present at the counter at pickup.
- They must present a valid driver's license (and IDP if required).
- They must sign the rental agreement.
- For Avis, Budget, and Payless, additional drivers must be at least 25 years old.
Only drivers listed on the rental agreement are covered by the SUV's protections such as CDW/LDW and liability coverage. If someone drives who is not named on the contract, coverage may be void.
How does CDW insurance work for SUV rentals in Fort Lauderdale?
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to your SUV rental in Fort Lauderdale if a collision or covered incident occurs. It is not full insurance coverage, but it limits what you owe out of pocket.
What CDW/LDW typically covers for your Fort Lauderdale SUV rental:
- Damage to the rental SUV from a collision or covered incident.
- Theft or vandalism of the SUV.
- Repairs up to the vehicle's value, minus any applicable deductible.
What it does not cover:
- Third-party liability, meaning injury or property damage you cause to others. You need separate LIS/ALI/SLI coverage for that.
- Damage from prohibited use such as off-road driving, DUI, or driving in restricted areas.
- Items often excluded from standard CDW: tires, wheels, undercarriage, roof, and keys.
Check your Hola Car Rentals confirmation to see whether CDW/LDW is included in your Fort Lauderdale SUV rate and whether a deductible applies. If an incident occurs, report it immediately to the rental partner using the number on your agreement. Delays in reporting can invalidate the coverage.
How do I return my SUV rental at Fort Lauderdale Airport?
Returning your SUV rental at Fort Lauderdale Airport is straightforward. Follow the 'Car Rental Returns' signs to the Rental Car Center (RCC) and drop off the SUV at your rental company's designated bay inside the RCC.
Steps to complete your Fort Lauderdale SUV return smoothly:
- Refuel the SUV within approximately 10 miles of the RCC before arriving, and keep your receipt.
- Follow 'Car Rental Returns' signs from the highway to the RCC.
- Return the SUV to your brand's bay and have the agent inspect the vehicle with you.
- Request a return receipt or confirmation that the contract is closed.
After dropping off the SUV, take the free RCC shuttle back to your terminal. The shuttle runs 24 hours a day, 7 days a week, approximately every 10 minutes, from Level 3 of the RCC to the lower level of Terminals 2, 3, and 4. For Terminal 1, use the Concourse B pedestrian bridge.
If you are returning the SUV outside of counter hours, follow any after-hours key drop instructions provided by your rental company and keep a photo of the fuel gauge and odometer as evidence of the vehicle's condition at return.
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