SUV Hire
in Hawaii

Hola Car Rentals is the only premium partner of the top car hire brands operating in Hawaii, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Hawaii.

No. With Hola Car Rentals, all costs and charges for your booking in Hawaii are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Hawaii charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

No, there are no toll roads, toll bridges, or toll tunnels anywhere in Hawaii, so your SUV hire will not incur any toll charges while driving on the islands.

Unlike many mainland U.S. states, Hawaii has no cashless toll systems, transponder programmes, or congestion charges. You will not need to enrol in any toll programme or worry about post-hire toll invoices from your SUV hire company.

This also means the toll device programmes offered by hire partners at other U.S. airports, which typically cost US$11 to US$25 per day, are not relevant for a Hawaii SUV hire. You can decline any such programme at the counter without concern.

If your trip includes driving in other U.S. states after your Hawaii visit, toll rules in those states would apply separately.

To collect your SUV hire in Hawaii, you must present the following physical documents at the counter:

• A valid, unexpired driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the physical card, for the authorisation hold
• A passport or valid government photo ID (required for international visitors)
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors from outside the U.S.)

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, for example Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence for your Hawaii SUV hire. For licences in English or a Latin alphabet, an IDP is recommended but not strictly required.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the counter. Name mismatches between your licence, passport, and credit card are a common reason for delays, so verify they all match before you travel to Hawaii.

It depends on your licence. For your Hawaii SUV hire, an IDP is mandatory if your driver’s licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic script. In that case you must carry both your original licence and the IDP together.

If your licence is written in English or uses a Latin (Roman) alphabet, an IDP is recommended but not strictly required by most hire partners in Hawaii. However, some hire companies may still request one, so obtaining an IDP before travelling is the safest approach.

Important points to keep in mind:

• The IDP is a translation document only and is never valid on its own without your original licence
• You must obtain your IDP in your home country before arriving in Hawaii, as U.S. issuers such as AAA do not issue IDPs to non-U.S. licence holders
• All additional drivers on your SUV hire agreement must also meet the same document requirements

Yes, all Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your hire period.

Because Hawaii has no toll roads, this benefit is most relevant if your SUV hire itinerary includes driving in other U.S. states where tolls do apply, such as California, Florida, or Texas. If you pay tolls during any part of your hire period, you can submit a claim after returning the vehicle.

To claim your Tolls Cashback:

• Email [email protected] within 30 days of returning your SUV
• Use the subject line: Tolls Cashback, followed by your reservation number
• Attach your Hola Car Rentals confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid

Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

In Hawaii, the minimum age to hire a SUV without additional surcharges is 25. Drivers aged 21 to 24 can hire a SUV in Hawaii but will be charged a daily young-renter surcharge, and most vehicle classes are restricted for this age group.

For SUV hires specifically, most hire partners in Hawaii limit full-size and premium SUV categories to drivers aged 25 and older. Compact and intermediate SUV classes are generally available to drivers aged 21 to 24, subject to the young-renter fee.

Key points for under-25 drivers hiring a SUV in Hawaii:

• The young-renter surcharge is a daily fee that varies by hire partner and location
• Drivers under 21 are generally not permitted to hire in Hawaii
• A valid driver’s licence and a major credit card in the main driver’s name are still required regardless of age
• If you are from Latin America or the Caribbean and aged 21 to 24, certain Hola Car Rentals rates with Avis or Budget may waive the underage fee, check your confirmation for details

Yes, SUV hires in Hawaii are subject to several local taxes and fees that are charged at the counter or included in your rate, depending on your booking confirmation.

Common charges that may apply to your Hawaii SUV hire include:

• Hawaii general excise tax, applied to the hire rate
• Hire motor vehicle surcharge tax, a state-level fee on vehicle leases
• Airport concession recovery fee (ACRF) or customer facility charge (CFC) at airport locations such as Honolulu International Airport (HNL) or Kahului Airport (OGG)

Whether these fees are prepaid or due at the counter depends on your booking. Check your confirmation for the sections labelled included or total to pay at destination. If your confirmation shows taxes and fees as included, you should not be billed separately for those items at the counter.

If you are charged for a fee that was listed as included on your confirmation, the No Extra Charges© guarantee covers that situation. Keep your itemised hire agreement and contact support after your SUV hire is complete.

No, standard hire SUV agreements in Hawaii prohibit off-road use, and driving on unpaved or restricted private roads can void your coverage and result in damage charges.

Hawaii's terrain includes winding paved roads, steep hills, and mountainous areas, particularly on islands like Maui, where a SUV's higher ground clearance and all-wheel drive are genuinely useful on public roads. However, hire partners impose restrictions on taking vehicles onto unpaved trails, private agricultural roads, or areas not accessible by standard paved roads.

What this means for your Hawaii SUV hire:

• Standard SUVs handle the vast majority of public roads in Hawaii without any issue
• 4WD or AWD SUV models are well suited to Hawaii's hilly and occasionally wet paved roads
• Driving on restricted or off-highway areas can void your Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), leaving you personally liable for damage
• Confirm specific restrictions with the hire partner at the counter when you pick up your SUV in Hawaii

Always review the usage restrictions section of your hire agreement before exploring less-travelled areas.

Yes, most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, which can be valuable if something goes wrong during your SUV hire in Hawaii, particularly in more remote areas of the islands.

Core benefits typically included are:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This coverage is especially relevant for SUV renters exploring Hawaii's more isolated roads, where access to medical facilities may require coordination. If you are involved in an accident or face a medical emergency during your Hawaii SUV hire, contact the assistance line first before incurring expenses, as some reimbursements require prior authorisation.

To reach assistance 24 hours a day: call +1 888 980 9992 (toll-free), WhatsApp +1 208 910 1001, or email [email protected]. Have your Hola Car Rentals confirmation number ready.

Important: this benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this coverage.

The standard fuel policy for SUV hires in Hawaii is Full to Full. You receive your SUV with a full tank and must return it full to avoid refuelling charges.

Hawaii has higher petrol prices than the U.S. mainland, which makes this policy especially important to follow carefully for a SUV, since larger engines consume more fuel. Returning your SUV even slightly below full can result in charges at the hire partner's refuelling rate, which is typically higher than the pump price, plus an administrative service fee.

Steps to follow for your Hawaii SUV hire:

• At pickup, confirm the fuel level with the agent and ensure the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge

If the SUV was not full at pickup, the starting level must be noted on the agreement and you only need to return it at that same level.

When you pick up your SUV in Hawaii, the hire partner will place a temporary authorisation hold on your credit card. This is not a charge but it reduces your available credit until the hire is closed and your bank releases the hold.

For SUV hires in the United States, including Hawaii, typical holds range from US$300 to US$400 for standard vehicles. Premium or full-size SUV classes may carry higher holds depending on the partner and location.

Key requirements for the deposit on your Hawaii SUV hire:

• The card must be a major credit card (Visa, Mastercard, Amex, etc.) with the main driver’s name printed on the physical card
• Debit cards, prepaid cards, and virtual card numbers are not accepted for the deposit
• The card must have sufficient available credit to cover the hold plus any expected charges
• Digital wallets such as Apple Pay or Google Pay are not accepted at the counter for the deposit

After you return the SUV, the hold is released by the hire partner. Your bank or card issuer controls when the credit reappears on your account, which can take up to 15 business days. Bringing a backup credit card is strongly recommended.

It depends on the rate plan you selected. Some Hola Car Rentals rates for SUV hires in Hawaii include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), while others require you to add cover at the counter or through your own policy.

CDW and LDW reduce your financial liability for damage to the SUV itself from a collision, theft, or vandalism, subject to any applicable excess. They do not cover damage you cause to other vehicles or people, which requires separate Third-Party Liability cover (LIS, ALI, or SLI).

What CDW and LDW typically do not cover for your Hawaii SUV hire:

• Damage from off-road use or prohibited areas
• Tyres, wheels, undercarriage, or roof damage (unless specifically included)
• Incidents involving an unlisted driver
• Third-party injuries or property damage to others

In Hawaii, some U.S. states require hire companies to include minimum state liability cover, but not all states mandate this. Check your booking confirmation to see exactly what is included in your SUV hire rate and whether a deductible applies. If third-party liability is not shown as included, adding LIS or SLI is strongly recommended.

Yes, you can add an additional driver to your SUV hire in Hawaii, either as part of your rate if it is included, or by paying a daily fee at the counter.

If your Hola Car Rentals confirmation shows additional driver free of charge, the first extra driver is covered at no cost. If it is not included, the daily fees for SUV hires in Hawaii vary by partner:

• Avis, Budget, and Payless: US$13 per hire day, capped at US$65
• Hertz, Thrifty, and Dollar: US$13.50 per hire day, capped at US$189
• Alamo, National, and Enterprise: US$15 per day, no stated cap

Requirements for adding a driver to your Hawaii SUV hire:

• The additional driver must be physically present at the counter at pickup
• They must present a valid driver’s licence and meet the same document requirements as the main driver, including an IDP if their licence uses a non-Latin alphabet
• They must meet the minimum age requirement for Hawaii (25, or 21 to 24 with a young-renter surcharge)
• For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old

Only drivers listed on the hire agreement are covered by CDW, LDW, and liability protections during your Hawaii SUV hire.

It depends on the hire partner and the specific route. One-way SUV hires between islands in Hawaii, for example picking up at Honolulu Airport (HNL) and returning at Kahului Airport (OGG) on Maui, may be permitted by some partners but are subject to a drop-off fee and availability restrictions.

Key points for inter-island one-way SUV hires in Hawaii:

• A drop-off fee applies when you return the SUV to a different location than pickup, and the amount varies by partner, route, vehicle class, and season
• Large or premium SUV classes may carry higher repositioning fees or may not be permitted for one-way routes
• The drop-off fee will be shown on the details page of your booking under the to pay at destination section before you confirm
• Some routes between islands may not be available at all, depending on fleet supply and partner rules

To confirm whether your preferred inter-island SUV route in Hawaii is available and what the drop-off fee will be, enter both pickup and return locations during the search on the Hola Car Rentals website. The system will display the fee or indicate if the route is not permitted. Do not assume a route is available until you see it confirmed in your booking details.