VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Payless in Winnipeg include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car rental companies in Winnipeg, including Payless, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique Payless rental experience with complete protection and peace of mind during your trip in Winnipeg.
Will I face unexpected charges at the Payless counter in Winnipeg when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Payless booking in Winnipeg are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Payless counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Payless counter in Winnipeg charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Payless to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Payless counter at Winnipeg Airport and how do I get there?
The Payless counter in Winnipeg is located off-airport at 1970 Wellington Avenue, Winnipeg, MB R3H 0E3, near Winnipeg James Armstrong Richardson International Airport (YWG). It is not inside the terminal building, so you will need to take a shuttle to reach it.
After landing and collecting your baggage, follow the signs to the rental car shuttle area outside the terminal. Board the shuttle marked for Payless and it will take you to 1970 Wellington Avenue. The ride typically takes around 10 to 20 minutes, and from there you complete the counter check-in and vehicle inspection before driving away. Allow 30 to 60 minutes total from baggage claim to being on the road, especially during busy periods.
Make sure you have all required documents ready before boarding the shuttle to keep the counter process as quick as possible.
What are the Payless counter hours at Winnipeg Airport?
The Payless counter at 1970 Wellington Avenue in Winnipeg operates on the following schedule:
- Monday to Friday: 7:30 AM to 12:30 AM
- Saturday: 8:30 AM to 11:00 PM
- Sunday: 8:30 AM to 12:00 AM
No after-hours pickup option has been confirmed for the Payless location in Winnipeg, so plan your arrival to fall within these windows. If your flight is delayed, Payless will generally hold your booking for up to 24 hours from the original pickup time, provided you arrive during open hours. If a delay pushes your arrival beyond 24 hours, contact support as soon as possible to explore your options and avoid losing the reservation.
What documents do I need to pick up a Payless rental car in Winnipeg?
When collecting your Payless rental in Winnipeg, bring the following physical documents:
- Your original, unexpired driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, for the security deposit hold
- Your passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight tickets or proof of onward travel
If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or using a Latin alphabet, an IDP is recommended but not strictly required at most Canadian counters.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Payless counter in Winnipeg. Debit and prepaid cards are not accepted for the security hold.
Are there toll roads I need to worry about when driving a Payless rental in Winnipeg?
No, there are no toll roads in Winnipeg or anywhere in the province of Manitoba. You will not encounter any toll booths, cashless toll lanes, electronic transponders, or congestion charges while driving your Payless rental in Winnipeg or on the surrounding highway network, including the Perimeter Highway (PTH 100/101).
There are also no emissions zones or city-center driving fees of any kind in Winnipeg, so you can drive freely throughout the city and province without worrying about toll-related charges appearing on your rental invoice after return.
If your trip takes you outside Manitoba into provinces or U.S. states that do have tolled roads, standard toll billing through your Payless rental agreement would apply in those areas. Keep receipts for any tolls paid during the rental period, as Hola Car Rentals includes a Tolls Cashback benefit on every booking.
How much is the security deposit for a Payless rental in Winnipeg?
When you pick up your Payless rental in Winnipeg, the counter will place a temporary authorization hold on your credit card. For standard vehicles rented in Canada, this hold is typically in the range of CAD 300 to CAD 500, though some Winnipeg locations may require a minimum authorization closer to CAD 750 depending on the vehicle class and season.
This is not a charge. It is a temporary hold that reduces your available credit until the rental is closed and your bank releases it, which can take up to 15 business days after return.
- Only a major credit card with the driver's name printed on the card is accepted for the hold
- Debit cards and prepaid cards are not accepted
- The card must be in the main driver's name and presented physically at the Payless counter in Winnipeg
Bring a backup credit card in case your primary card is declined, and notify your bank of your travel plans to prevent fraud blocks on the authorization.
Does Payless in Winnipeg charge a fee for an additional driver?
Yes, Payless in Winnipeg charges a fee for additional drivers unless your booking confirmation explicitly states that an additional driver is included at no charge.
When the fee applies, Payless charges CAD 13 per rental day plus applicable taxes, with a maximum cap of CAD 65 plus taxes for the rental period. The additional driver must be present at the Payless counter in Winnipeg at pickup, show a valid driver's license, and sign the rental agreement. For Payless, the additional driver must also be at least 25 years old.
- Check your booking confirmation for the line "Additional driver free of charge" before arriving
- If not included, confirm the daily fee and cap with the Payless agent in Winnipeg at the counter
- Only named drivers on the agreement are covered by protections such as CDW/LDW
Anyone who drives the vehicle without being listed on the rental agreement is not covered, so always add every driver at pickup.
What is the fuel policy for Payless rentals in Winnipeg?
Payless rentals in Winnipeg follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
- At pickup, check the fuel gauge with the Payless agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot at 1970 Wellington Avenue
- Refuel within approximately 15 km of the return location so the gauge does not drop before you arrive
- Keep your final fuel receipt as proof in case a dispute arises
If you return the Payless vehicle in Winnipeg with less than the recorded starting level, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee. Fuel prices in Winnipeg generally track the Canadian National average of approximately CAD 1.60 to CAD 1.80 per litre, so refueling yourself before return is always the better value.
Does Payless in Winnipeg have a downtown location or only the airport?
The confirmed and primary Payless location in Winnipeg is the off-airport facility at 1970 Wellington Avenue, near Winnipeg James Armstrong Richardson International Airport (YWG). No downtown Winnipeg Payless counter has been confirmed as active.
If you need a rental car in central Winnipeg without going to the airport area, other partner brands in the Hola Car Rentals network may have city-center options. However, for a Payless rental specifically, plan on picking up and returning at the 1970 Wellington Avenue location and using the shuttle from YWG terminal.
Keep in mind that off-airport locations like the Payless site in Winnipeg typically avoid the airport concession recovery fees that on-terminal counters pass on to renters, which can make the overall cost more competitive. Always review your booking confirmation for the exact pickup address before traveling.
What driving quirks should I know before taking a Payless rental around Winnipeg?
Winnipeg has several road characteristics that can catch first-time visitors off guard when driving a Payless rental around the city.
- Winnipeg's streets do not follow a standard grid. Many roads trace pre-colonial trails and Red River farm lots, creating non-perpendicular angles, diagonal cuts, and irregular block shapes that differ from the predictable grids of other Prairie cities
- Downtown Winnipeg uses a one-way street system established in 1956. Streets such as Garry, Donald, Carlton, and Kennedy run southbound, while Fort, Smith, Hargrave, and Edmonton run northbound. Turning rules are strict and can disorient drivers unfamiliar with the layout
- The Perimeter Highway (PTH 100/101), a roughly 90 km ring road around Winnipeg, mixes cloverleaf interchanges with at-grade crossings that create cross-traffic hazards. It does not function like a fully separated freeway
- Winnipeg has no urban freeways inside city limits, which means all traffic flows onto surface roads and the Perimeter, a situation unlike most comparable North American cities
Using GPS navigation in your Payless rental is strongly recommended when driving in Winnipeg, particularly in the downtown one-way zone.
Can I get cashback on tolls with my Payless booking in Winnipeg?
Yes, every booking made through Hola Car Rentals, including Payless rentals in Winnipeg, includes the Tolls Cashback benefit, which reimburses up to 5% of your total booking value for tolls paid during the rental.
Manitoba itself has no toll roads, so you will not pay any tolls while driving your Payless rental within Winnipeg or the surrounding province. However, if your trip takes you into other Canadian provinces or U.S. states where tolls apply, the cashback benefit covers those charges.
To claim your cashback after returning the Payless vehicle in Winnipeg:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback, followed by your reservation confirmation number
- Attach your Hola Car Rentals booking confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What insurance is included with a Payless rental in Winnipeg?
When booking a Payless rental in Winnipeg through Hola Car Rentals, the coverage included depends on the rate plan selected. It is important to review your booking confirmation carefully to understand exactly what is covered.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Payless vehicle itself, subject to any applicable deductible. It does not cover damage or injury you cause to third parties.
For third-party liability in Canada, provincial law requires every rental vehicle to carry statutory third-party liability coverage, which is included by default when you rent in Canada through Hola Car Rentals. You can also purchase higher supplemental liability limits if desired.
- CDW/LDW covers the Payless rental vehicle for collision, theft, and vandalism up to policy limits
- Statutory third-party liability is included by Canadian law for Winnipeg rentals
- Personal injuries and belongings are not covered by CDW/LDW and require separate coverage
Always confirm the deductible amount and any exclusions on the rental agreement at the Payless counter in Winnipeg before signing.
Does travel assistance cover me if something goes wrong during my Payless rental in Winnipeg?
Most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, and this applies to Payless rentals in Winnipeg as well. However, this benefit does not apply to Canadian or U.S. residents. It is designed for travelers renting abroad.
If you qualify, the travel assistance coverage typically includes:
- Medical coverage for up to 5 passengers for accidents and non-pre-existing illnesses
- Legal assistance in the event of an accident, which can be valuable if an incident occurs on Winnipeg's Perimeter Highway or in the downtown one-way zone
- Compensation for baggage lost by the airline
- Flight cancellation insurance
If you need assistance during your Payless rental in Winnipeg, contact Terrawind 24 hours a day, 7 days a week:
- Phone (toll-free or collect): +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call. This coverage does not replace CDW/LDW for the Payless vehicle itself.
Can I return my Payless rental in Winnipeg to a different city?
Yes, one-way rentals are possible with Payless, but availability and fees depend on the specific route. If you pick up your Payless rental in Winnipeg and want to return it in a different Canadian city, a drop-off fee may apply.
During the booking process on the Hola Car Rentals website, select a different return location and the system will show whether a drop-off fee applies for that route. If a fee is due, it will appear under the "To pay at destination" section of the checkout screen and on your booking confirmation. This fee cannot be prepaid and is paid directly at the Payless counter.
- Same-city returns (for example, airport to downtown Winnipeg) often carry no drop-off fee
- Returns to a different city or province typically incur a one-way fee that varies by distance and vehicle class
- Cross-border one-ways between Canada and the United States may be restricted or carry higher fees depending on Payless policy
If you need to change your return location after booking your Payless rental in Winnipeg, contact support promptly, as changes may reprice the rental and affect fee calculations.
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