Payless Car Rental
in Illinois

EASTER  45% OFF   

Hola Car Rentals is the only premium partner of the top car rental brands operating in Illinois, including Payless, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Payless rental experience and peace of mind throughout your trip in Illinois.

No. With Hola Car Rentals, all costs and charges for your Payless booking in Illinois are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Payless counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Payless counter in Illinois charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Payless to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Yes, Payless has a dedicated counter at Chicago O'Hare International Airport (ORD) in Illinois, located at 10255 West Zemke Blvd, IL 60666, inside the Multi-Modal Facility (MMF).

To reach the Payless counter at ORD, follow these steps:

• After arriving at your terminal, board the Airport Transit System (ATS) train and ride it to the Multi-Modal Facility (MMF).
• Once inside the MMF, proceed to floor 1 to find the Payless counter and complete your check-in.
• After check-in, your vehicle will be available on floor 2 of the same facility.

The Payless counter at O'Hare in Illinois is open daily from 06:00 to 22:00. If your flight arrives close to closing time, plan accordingly, as after-hours pickup is not confirmed at this location. Bring your booking confirmation, a valid driver's license, and a physical major credit card in the main driver's name for the security deposit.

No, shuttle services are not available at the Payless location at Chicago Midway Airport (MDW) in Illinois.

Unlike the O'Hare location, the Midway Payless counter does not operate a shuttle between the terminal and the rental facility. You should check airport signage upon arrival for directions to the car rental area. There is also a Payless off-airport location nearby at 5401 West 47th Street in Chicago, Illinois, which operates daily from 07:00 to 17:00 and may serve as an alternative, though it is not an airport counter.

Before heading to any Payless location in Illinois, confirm your exact pickup point on your booking confirmation and bring all required documents: your physical driver's license, a major credit card in the main driver's name with the name printed on the card, and your passport or government-issued photo ID.

To pick up a Payless rental car in Illinois, you must present the following physical documents at the counter:

• A valid, original driver's license (not a digital copy) in the main driver's name.
• A physical major credit card with the driver's name printed on the card, used for the security deposit hold. Debit and prepaid cards are not accepted.
• A passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets if you are visiting Illinois from abroad.

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or using a Latin alphabet, an IDP is recommended but not strictly required.

All documents must be physical originals. The Payless counter in Illinois will not accept digital versions shown on a phone or tablet. Make sure all names match across your license, passport, and credit card to avoid issues at pickup.

Illinois has an extensive toll road network managed by the Illinois Tollway, and as a Payless renter in Illinois you will likely encounter tolls, especially around the Chicago area near O'Hare and Midway airports.

The main toll roads you may use include:

• Jane Addams Memorial Tollway (I-90, Chicago to Rockford): US$2.75 to US$5.50 per trip.
• Illinois Tri-State Tollway (I-94/I-294/I-80): US$2.35 to US$4.70 per trip.
• Ronald Reagan Memorial Tollway (I-88, Chicago to Dixon): US$5.10 to US$10.20 per trip.
• Veterans Memorial Tollway (I-355): US$3.80 to US$7.60 per trip.
• Chicago Skyway (I-90/I-94 to Indiana border): US$4.80 to US$47.60 per trip.

Illinois toll roads use I-Pass and E-ZPass transponders, as well as a pay-by-plate cashless system. Most gantries no longer have cash booths. Your Payless rental vehicle in Illinois will have an electronic toll device installed. At the counter, you can choose an unlimited daily toll package (typically US$11 to US$25 per day depending on the program) or pay per use, where actual tolls plus administrative fees are billed to your card after the rental. Toll rates vary by time of day: daytime rates (06:00 to 22:00) differ from overnight rates (22:00 to 06:00).

If you do not enroll in a toll program, Illinois's pay-by-plate system will automatically record your Payless vehicle's plate and bill the rental company, which will then pass the charge to you along with an administrative fee.

When picking up a Payless rental car in Illinois, the counter will place a temporary authorization hold on your credit card as a security deposit. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount can vary by vehicle class, location, and season.

A few important points to keep in mind:

• The hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle, though your bank may take up to 15 business days to reflect the release.
• You must present a physical major credit card in the main driver's name with the name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted at the Payless counter in Illinois.
• Premium or specialty vehicle classes may require a higher hold amount.
• Bring a backup credit card in case your primary card is declined.

The exact deposit amount is set by the Payless counter in Illinois and local policy, so confirm the figure with the agent before signing the rental agreement.

Yes, all bookings made through Hola Car Rentals, including Payless rentals in Illinois, include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your rental.

Given that Illinois has several major toll roads around Chicago, including the Tri-State Tollway, the Jane Addams Memorial Tollway, and the Ronald Reagan Memorial Tollway, this benefit can meaningfully offset your toll costs on a Payless rental in Illinois.

To claim your cashback after returning your Payless vehicle in Illinois:

• Email [email protected] within 30 days of returning the car.
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number].
• Attach your Hola Car Rentals booking confirmation, the signed rental agreement from the Payless counter, and a receipt or statement showing the toll charges paid.

The refund is processed to the same payment method used for your reservation and typically takes 7 to 10 business days after approval. Claims submitted after 30 days will not be accepted. This benefit does not mean tolls are included in your booking; you still pay tolls normally and then submit for reimbursement.

Yes, drivers under 25 years old will face a young-driver surcharge when renting from Payless in Illinois.

In the United States, including Illinois, the standard minimum age to rent without a surcharge is 25. Drivers aged 21 to 24 can rent but are subject to a daily young-renter fee. For Payless specifically, the additional driver and underage fee is US$13 per rental day plus applicable taxes, with a maximum charge of US$65 plus taxes.

Additional restrictions to be aware of for under-25 renters at Payless in Illinois:

• Many vehicle classes are restricted to drivers 25 and older, including full-size sedans, SUVs, minivans, luxury, and premium categories.
• Drivers aged 21 to 24 are generally limited to economy, compact, intermediate, and compact SUV classes.
• For Payless in Illinois, additional drivers must generally be at least 25 years old at the time of pickup.

Illinois is not New York or Michigan, so there is no state law requiring rentals to drivers under 21. The minimum age at Payless in Illinois is 21 for the main driver, subject to the surcharge and class restrictions above. Always confirm eligibility for your specific vehicle class before booking.

Yes, Payless rentals in Illinois follow a Full-to-Full fuel policy, which means you receive the vehicle with a full tank and must return it full to avoid additional charges.

Here is how to handle fuel correctly during your Payless rental in Illinois:

• At pickup, check the fuel gauge with the Payless agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the gauge and odometer.
• During your rental, use the correct fuel type as specified in the agreement. Using the wrong fuel type is not covered by the fuel policy.
• Before returning the vehicle, refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive.
• Keep your final fuel receipt showing the date, time, and station address as proof in case of any dispute.

If you return the Payless vehicle in Illinois with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee. The Payless counter at O'Hare (ORD) in Illinois may also offer an optional prepaid fuel plan at pickup; if you accept it, any unused fuel is generally non-refundable.

Yes, most bookings made through Hola Car Rentals, including Payless rentals in Illinois, include travel assistance coverage provided by Terrawind Global Protection at no extra cost.

This benefit is especially relevant in Illinois, where long highway drives on routes like I-90 or I-88 can put you far from urban centers. The coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers.
• Legal assistance in the event of a road accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

If you need assistance during your Payless rental in Illinois, contact Terrawind 24 hours a day, 7 days a week:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your full name and Hola Car Rentals confirmation number ready when you call. Please note that this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Payless rental vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI).

The insurance coverage included in your Payless rental in Illinois depends on the rate plan you selected when booking through Hola Car Rentals.

The two main protections to understand are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): This reduces your financial liability for damage to the Payless rental vehicle caused by a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage to other vehicles or injuries to third parties.
• Third-Party Liability (LIS/ALI/SLI): This covers bodily injury and property damage you may cause to others while driving the Payless vehicle in Illinois. Some U.S. states require a minimum level of liability coverage, but not all do. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your rental.

Neither CDW/LDW nor LIS/ALI/SLI covers your personal injuries (that requires Personal Accident Insurance) or your belongings (that requires Personal Effects Coverage). Always review your Hola Car Rentals booking confirmation to confirm exactly which protections are included in your Payless Illinois rate before arriving at the counter.

Yes, you can add an additional driver to your Payless rental in Illinois, but fees and conditions apply depending on your rate.

For Payless in Illinois, the additional driver fee is US$13 per rental day plus applicable taxes, with a maximum charge of US$65 plus taxes, unless your Hola Car Rentals booking confirmation explicitly states that an additional driver is included at no charge.

Key requirements for adding a driver to your Payless rental in Illinois:

• The additional driver must be physically present at the Payless counter at pickup with a valid driver's license and photo ID.
• For Payless in Illinois, additional drivers must generally be at least 25 years old at the time of pickup.
• If the additional driver's license is not in English or does not use a Latin (Roman) alphabet, an International Driving Permit (IDP) is required.
• Both the main driver and the additional driver must sign the rental agreement.

Only drivers listed on the Payless rental agreement in Illinois are covered by the vehicle's protections such as CDW/LDW and liability coverage. Anyone who drives the vehicle without being named on the contract may void those protections entirely. Check your booking confirmation before arriving at the Illinois counter to confirm whether the additional driver fee is already included in your rate.

Yes, it may be possible to pick up your Payless rental car in Illinois earlier than your scheduled time, but availability is not guaranteed and the booking may be repriced.

Here is what to expect if you want an early pickup at a Payless location in Illinois:

• Early pickup is subject to vehicle availability at the specific Illinois location, whether at O'Hare (ORD), Midway (MDW), or the off-airport location at 5401 West 47th Street.
• If you pick up earlier than your confirmed time, the rental period may be recalculated from the new pickup time, which could change the total cost of your Payless rental in Illinois.
• The Payless counter at O'Hare in Illinois opens at 06:00 daily, so early morning arrivals can be accommodated within those hours.
• The off-airport Payless location in Illinois at 5401 West 47th Street opens at 07:00 daily.

If you know in advance that you will arrive earlier than planned, contact the Payless counter in Illinois directly or reach out to Hola Car Rentals support to explore options before your travel date. Arriving significantly earlier than your booking time without prior arrangement may result in waiting until your scheduled slot or paying for the additional hours.

Returning your Payless rental car at Chicago O'Hare Airport (ORD) in Illinois is straightforward if you follow the facility layout.

The return process at the Payless location in Illinois at ORD works as follows:

• Drive to the Multi-Modal Facility (MMF) at 10255 West Zemke Blvd, IL 60666, the same building where you picked up the vehicle.
• Return the vehicle to floor 2 of the MMF. The Payless agent at pickup will confirm the exact drop-off bay when you collect the car.
• Before returning, refuel the vehicle to the level recorded on your rental agreement (Full-to-Full policy). Refuel within approximately 10 miles of the MMF to avoid the gauge dropping before arrival. Keep your fuel receipt.
• The Payless counter in Illinois at ORD is open daily until 22:00. Plan your return before closing time to ensure an agent is present to close the contract.
• After returning the vehicle, request a final receipt from the Payless agent and keep a copy of the closed rental agreement.

If you are charged for anything after returning your Payless vehicle in Illinois that was not disclosed on your booking confirmation, contact Hola Car Rentals support with your rental agreement and receipt. The No Extra Charges© guarantee may apply to undisclosed counter charges.