Payless Car Hire
in Texas

Hola Car Rentals is the only premium partner of the top car hire brands operating in Texas, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Texas.

No. With Hola Car Rentals, all costs and charges for your booking in Texas are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Texas charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Payless operates exclusively at airport locations in Texas, with no centre or off-airport counters available. Here are the main Texas airports where Payless has a presence:

• Austin Bergstrom International Airport (AUS): 3819 Presidential Blvd, 78719. The counter is on the second floor, next to the parking garage, and is a short walk from the terminal with no shuttle required.
• San Antonio International Airport (SAT): 9559 Airport Blvd, 78216. Follow rental car signs from the terminal.
• William P. Hobby Airport (HOU): 7714 Airport Blvd, 77061. The office is near arrivals and baggage claim, with a shuttle to the vehicle lot.
• Dallas/Fort Worth International Airport (DFW): 2424 E 38th St, 75261. Shuttles run every 5 minutes from baggage claim to the infield hire facility, 24 hours a day.
• George Bush Intercontinental Airport (IAH): 17330 Palmetto Pines, 77032. A 24/7 shuttle covers the approximately 4-mile distance from the terminal, though the Payless counter operates during business hours only.
• Dallas Love Field (DAL): 7020 Cedar Springs Road, 75235.

When you arrive at any of these Texas airports, follow the hire car signs to reach the Payless counter or shuttle stop. Always confirm your booking confirmation for the exact address at your specific location.

Payless counter hours vary by Texas airport location. Here is a summary of known operating hours:

• Austin Bergstrom (AUS): Sunday 8 AM to 9 PM; Monday through Friday from 8 AM (closing time not fully confirmed).
• San Antonio (SAT): Sunday through Friday 7 AM to 1:30 AM; Saturday 7:30 AM to 1:15 AM.
• Houston Hobby (HOU): Daily 6 AM to 10 PM.
• Dallas/Fort Worth (DFW): Open 24 hours, 7 days a week, with shuttle service also running 24/7.
• George Bush Intercontinental (IAH): Daily 8 AM to 10 PM. The shuttle runs 24/7, but the Payless counter itself operates during business hours only.

If your flight arrives outside counter hours at a Texas Payless location, plan ahead. At DFW, the 24-hour operation makes late arrivals straightforward. At other Texas airports such as HOU or IAH, arriving after closing time means you will need to wait until the counter reopens. Always check your booking confirmation for the most current hours, as schedules can change on holidays or during peak travel periods.

Texas has one of the most extensive cashless toll networks in the United Kingdom, and this directly affects your Payless hire in Texas. Cash toll booths are rare or nonexistent on most routes, so tolls are collected electronically.

The main toll systems you will encounter include:

• North Texas Tollway Authority (NTTA) with TollTag, covering the Dallas/Fort Worth area including the Dallas North Tollway and TEXpress Lanes.
• Texas Department of Transportation (TxDOT) with TxTag, used on routes such as SH 130 near Austin.
• Harris County Toll Road Authority (HCTRA) with EZ TAG, covering Houston-area highways.

Your Payless hire vehicle in Texas comes equipped with an electronic toll device (transponder or plate-based billing). At the Payless counter, you have two options:

• Unlimited toll package: typically GBP 11 to GBP 25 per hire day, covering all toll usage during the hire period.
• Pay per use: the actual toll amount plus daily or administrative processing fees billed after the hire, sometimes weeks later.

If you plan to drive frequently on Texas toll roads, especially in the Dallas or Houston metro areas where tolls can reach GBP 5 to GBP 20 per day, the unlimited package may offer better value. For light use, pay-per-use may be sufficient. Review the options carefully at the Payless counter before signing your agreement.

Yes, all bookings made through Hola Car Rentals, including Payless hires in Texas, include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your hire.

Given that Texas toll roads in cities like Dallas, Houston, and Austin can add up to GBP 5 to GBP 20 per day, this benefit can meaningfully offset your costs.

To claim your Tolls Cashback after your Payless Texas hire:

• Email [email protected] within 30 days of returning the vehicle.
• Use the subject line: Tolls Cashback, followed by your reservation confirmation number.
• Attach your Hola Car Rentals booking confirmation, the hire agreement signed at the Payless counter, and a toll receipt or statement showing charges paid during the hire period.

The refund is calculated as the lesser of the total tolls you paid or 5% of your booking total. For example, if your booking total was GBP 400, the cap is GBP 20. If you paid GBP 14 in Texas tolls, you receive GBP 14 back. Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.

To pick up your Payless hire car at any Texas airport, you must present the following physical documents at the counter:

• A valid, original driver’s licence (not a digital copy). If your licence is not in English and does not use the Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original licence.
• A major credit card in the main driver’s name, with the driver’s name printed on the physical card. This is required for the authorisation hold. Debit cards, prepaid cards, and virtual cards are not accepted.
• A valid passport or government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for visitors travelling internationally).

All documents must be physical originals. Digital versions shown on a phone or tablet are not accepted at the Payless counter in Texas.

If your licence is in English or uses the Latin alphabet, an IDP is recommended but not strictly mandatory. However, obtaining one before you travel is always a good precaution, as the IDP must be issued in your home country and cannot be obtained in the United Kingdom.

Yes, Payless in Texas charges a young driver surcharge for renters between 21 and 24 years of age. The fee is GBP 25.00 per day and applies to Economy, Compact, Intermediate, Standard, Full Size cars, and Minivans. This surcharge does not appear in your reservation price and is collected at the Payless counter in Texas at the time of pickup.

Drivers under 21 are not eligible to rent from Payless in Texas. Drivers aged 25 and older are not subject to any underage fee.

A few additional points to keep in mind:

• Vehicle class restrictions apply to under-25 renters. Premium, luxury, large SUV, and specialty categories are typically reserved for drivers 25 and older.
• For additional drivers aged 21 to 24, Payless generally requires additional drivers to be at least 25 years old. An underage additional driver may be refused or charged separately depending on the Texas location.
• If you are from Latin America or the Caribbean and are renting through Hola Car Rentals with Avis or Budget (not Payless), a young driver fee waiver may be available. This exception does not apply to Payless Texas hires.

Budget for this daily surcharge when comparing total hire costs across Texas airport locations.

Returning your Payless hire car at a Texas airport is straightforward if you follow the signs and plan ahead.

General steps for returning at Texas Payless locations:

• Follow the hire car return signs from the main road into the airport. Each Texas airport has designated hire car return lanes or lots.
• At Houston Hobby (HOU), drive to the Payless parking spot in the return area. An agent will inspect the vehicle and take your keys on-site.
• At Dallas/Fort Worth (DFW), proceed to the infield hire car facility and follow Payless or Avis group signage for walk-up returns.
• At Austin Bergstrom (AUS), the return area connects to the second-floor counter location.

Before returning your Payless car in Texas, refuel within approximately 10 miles of the return location to comply with the full-to-full fuel policy. Keep your fuel receipt as proof. Returning the car with less than a full tank may result in a fuel shortfall charge plus a refuelling service fee billed at the partner's rate, which is typically higher than pump prices.

If you return outside counter hours at a Texas location that does not offer 24-hour service (such as HOU or IAH), confirm key drop procedures in advance with the Payless counter, as no specific after-hours drop instructions are published for most Texas sites.

Yes, adding an extra driver to your Payless hire in Texas incurs a fee unless your booking confirmation explicitly states that an additional driver is included at no charge.

For Payless in Texas, the standard additional driver fee is GBP 13.00 per hire day plus applicable taxes, with a maximum charge of GBP 65.00 plus taxes for the hire period.

Important conditions to keep in mind:

• The additional driver must be present at the Payless counter in Texas at the time of pickup, with a valid driver’s licence and any required identification.
• For Payless, additional drivers must generally be at least 25 years old. Drivers aged 21 to 24 may be refused as additional drivers or subject to a separate underage surcharge depending on the Texas location.
• If your Hola Car Rentals confirmation shows additional driver as included, verify this on the hire agreement at the Payless counter before signing. If you are charged despite the inclusion being shown on your confirmation, keep all paperwork and contact support after the hire.

Only drivers listed on the hire agreement are covered by the vehicle's protections. Never allow an unlisted person to drive your Payless hire in Texas, as this can void coverage and result in additional liability.

Most bookings made through Hola Car Rentals, including Payless hires in Texas, include travel assistance coverage provided by Terrawind Global Protection. This benefit is particularly useful if you experience an unexpected situation while driving Texas highways or travelling between cities.

Coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers.
• Legal assistance in the event of a road accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

To reach the assistance line 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important limitations to note:

• This cover does not apply to residents of the United States or Canada. If you are a US or Canadian resident renting a Payless car in Texas, you do not qualify for this benefit.
• Pre-existing medical conditions are excluded from the medical assistance component.
• This is not a substitute for CDW/LDW (damage to the hire vehicle) or LIS/ALI/SLI (third-party liability). Those are separate protections.

Review your Hola Car Rentals booking confirmation for the exact terms and coverage limits that apply to your Payless Texas hire.

The insurance included in your Payless hire in Texas depends on the rate plan you selected when booking through Hola Car Rentals.

The two main types of cover relevant to a Payless Texas hire are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Payless hire vehicle caused by a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. This does not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Payless car in Texas. Some US states require a minimum level of liability to be included, but not all do. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to GBP 300,000) to your Texas hire.

Neither CDW/LDW nor LIS/ALI/SLI covers your personal injuries (that requires PAI) or your belongings (that requires PEC).

At the Payless counter in Texas, review the hire agreement carefully before signing to confirm which coverages are active and what deductible amounts apply. Do not assume cover is included unless it is explicitly listed on your Hola Car Rentals confirmation.

When you pick up your Payless hire car at a Texas airport, the counter will place a temporary authorisation hold on your credit card as a security deposit. This is not a charge but reduces your available credit until it is released after the hire ends.

For standard vehicle classes in the United Kingdom, including Texas Payless locations, the typical hold is approximately GBP 300 to GBP 400. The exact amount can vary based on:

• The vehicle class you rented (premium or speciality vehicles may carry a higher hold).
• The specific Texas airport location and local policies.
• The length of your hire period.

Important requirements for the deposit at any Payless Texas counter:

• You must present a physical major credit card with the driver’s name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted.
• The card must be in the main driver’s name and have sufficient available credit to cover the hold plus any expected charges.
• Bring a backup credit card in case your primary card is declined.

After you return the Payless vehicle in Texas, the hold is released. Your bank controls how quickly this appears back on your available credit, and it can take up to 15 working days.

Yes, one-way hires between Texas cities are possible with Payless, but a drop-off fee may apply depending on the route.

Payless operates at multiple Texas airports, including Dallas/Fort Worth (DFW), Dallas Love Field (DAL), Houston Hobby (HOU), George Bush Intercontinental (IAH), Austin Bergstrom (AUS), and San Antonio (SAT), which makes intrastate one-way hires a practical option.

How drop-off fees work for Payless Texas one-way hires:

• The fee is route-specific and varies by distance, vehicle class, and season.
• It is listed under the To Pay at Destination section during the Hola Car Rentals booking process. If no fee appears, the route does not carry a one-way charge.
• The fee cannot be pre-paid and is collected at the Payless counter in Texas at pickup.
• Changing your drop-off location after booking may reprice the hire and recalculate the fee.

Cross-border one-way hires (for example, returning a Payless Texas hire in another US state or in Mexico) may be restricted or carry significantly higher fees. Always confirm cross-border permissions with the Payless counter before driving out of Texas, as unauthorised territory use can void cover.

Yes, you can use a personal toll transponder in your Payless hire car in Texas, but you must take a specific step at the counter to avoid being charged twice.

Texas toll systems such as TollTag (NTTA in Dallas/Fort Worth), TxTag (TxDOT statewide), and EZ TAG (HCTRA in Houston) are all compatible with personal transponders. However, your Payless hire vehicle in Texas already comes equipped with an electronic toll device, either a transponder or a plate-based billing system.

To use your own transponder without incurring duplicate charges:

• Inform the Payless counter representative in Texas at pickup that you have your own transponder.
• Ask them to deactivate the vehicle's default toll device before you leave the lot.
• Confirm in writing on the hire agreement that the device has been deactivated.

If you do not deactivate the vehicle's device, both your personal transponder and the rental company's system may register the same toll, resulting in double billing that can be difficult to dispute later.

If you do not have a personal transponder, you can opt into the Payless unlimited toll package at the Texas counter (typically GBP 11 to GBP 25 per day) or pay per use with processing fees added after the hire. Remember that all Hola Car Rentals bookings include Tolls Cashback of up to 5% of your booking total for tolls paid during your Texas hire.