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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3367
3370 reviews
4.9 stars, 3370 reviews
4.9
user review 1 user review 2 user review 3 +3367
3370 reviews
4.9 stars, 3370 reviews
Holger Pfarr
Holger Pfarr
5 3 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 3 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 4 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 6 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 8 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 5 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 3 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 8 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 3 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 3 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 3 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 3 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 3 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 6 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 3 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 3 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 3 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 3 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 3 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 3 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 3 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 3 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 2 months ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 2 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 2 months ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 2 months ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 2 months ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 2 months ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 2 months ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 2 months ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 2 months ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 2 months ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 2 months ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 2 months ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 2 months ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 2 months ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 2 months ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 2 months ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 2 months ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 2 months ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 2 months ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 2 months ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 2 months ago
"So far so good"
Judy Winkin
Judy Winkin
5 2 months ago
"Easy and good deal"
Samantha de León
Samantha de León
5 2 months ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 2 months ago
"Very easy to book and competitive prices."
ju
ju
5 2 months ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 2 months ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 2 months ago
"Very good. Easy."
David Garciarena
David Garciarena
5 2 months ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 2 months ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 2 months ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 2 months ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 2 months ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 2 months ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 2 months ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 1 month ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 1 month ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 1 month ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 1 month ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 1 month ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 1 month ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 1 month ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 1 month ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 1 month ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 1 month ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 1 month ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 1 month ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 1 month ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 1 month ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 1 month ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 1 month ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 1 month ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 1 month ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 1 month ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 1 month ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 1 month ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 1 month ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 4 weeks ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 4 weeks ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
micah sioson
micah sioson
5 3 weeks ago
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Carla Ocampo
Carla Ocampo
5 4 weeks ago
"Company with very good prices. Easy and quick booking process."
Mario Mejia
Mario Mejia
5 3 weeks ago
"An excellent experience, 100% recommended"
Michael Williamson
Michael Williamson
5 3 weeks ago
"Very easy great price"
vasilis ligdas
vasilis ligdas
5 3 weeks ago
"Great prices and customer service"
Okan DOGAN
Okan DOGAN
5 2 weeks ago
"​"Great app and excellent service! I had to change my plans and process refunds several times. Everything worked perfectly on the app, even for last-minute changes. The refund process is very easy and reliable. Thank you, Hola Car!""
Bj Virtue
Bj Virtue
5 3 weeks ago
"Booking was very easy, excited to cruise around on our holiday"
John Guevara
John Guevara
5 2 weeks ago
"Excellent service"
Tanner Blair
Tanner Blair
5 2 weeks ago
"Great car"
Hadar Blutrich
Hadar Blutrich
5 2 weeks ago
"Easy, fast, and no hidden fees."
Okan Doğan
Okan Doğan
5 2 weeks ago
"Şöyle yazabilirsin: > Booking process was smooth and easy. So far, everything looks very good, and the insurance coverage seems strong and clearly explained. Bir tık daha doğal kısa versiyon: > Smooth and easy booking process. So far, everything looks very good, and the coverage options seem clear and solid."
Daniel Koh
Daniel Koh
5 2 weeks ago
"The plantform offers a great customer experience. I look forward to a similar experience with the car."
Anne J Harris
Anne J Harris
5 2 weeks ago
"Good price, easy to use."
Joel Reculard
Joel Reculard
5 2 weeks ago
"Attractive prices and comprehensive insurance"
Daniel Woods
Daniel Woods
5 2 weeks ago
"Hola Car rentals can’t be faulted. The pricing for an Avis car rental was significantly lower than from the actual Avis rental site. At first I was honestly nervous about booking, but not issue could be found in the entire process. If booking through Hola, ensure you take the confirmation paperwork with you to provide to the rental car company. Avis’ system didn’t register the additional driver but the confirmation email was used and they added the extra driver saving hundreds. Toll refunds are swift and instructions can be given using the WhatsApp AI chat bot. Collection location was Avis LAX Will be using Hola again"
Ruth. Hwee Yan
Ruth. Hwee Yan
5 2 weeks ago
"A variety of choices was available. Looking forward to picking up the car!"
Kendal Keung
Kendal Keung
5 2 weeks ago
"Super easy to book. We accidentally booked the wrong car to begin with and with the no cancellation fee it made it easy for us to cancel and book the right car!"
Kerem Camas
Kerem Camas
5 2 weeks ago
"Perfect!"
Graham Dopheide
Graham Dopheide
5 2 weeks ago
"Easy to use, and makes comparison from different providers easy. Also clearly shows what is, and what isn't included, and rates are good"
Anant Patel
Anant Patel
5 2 weeks ago
"Excellent price"
Handy Hermawan
Handy Hermawan
5 1 week ago
"Fast easy and great discounts"
Kerry Durrant
Kerry Durrant
5 1 week ago
"Nice and Easy process - got travel insurance too with the booking also !"
Marika Camilleri
Marika Camilleri
5 1 week ago
"Definitely the cheapest car hire option available in Hawaii"
amelie vincent
amelie vincent
5 1 week ago
"Booking on Hola Car Rentals was so easy. Highly recommend!"
emre k
emre k
5 1 week ago
"great prices, smooth transaction, clear cost breakdown. seems great"
orin sae
orin sae
5 6 days ago
"friendly user (via web) low prices good conditions"
Lee-Anne Duncan
Lee-Anne Duncan
5 5 days ago
"Easy to navigate Hola Car Rental site, made choosing a hire hassle free"
Akshay Baheti
Akshay Baheti
5 4 days ago
"The reservation experience was very simple and convenient. The website is well designed. Disclaimer: I still have to actually use the reservation and drive though!"
Akos Bernat
Akos Bernat
5 4 days ago
"Very good prices"
H.M. F.
H.M. F.
5 3 days ago
"The third party rental car company charged us after returning the car for additional services that we hadn't agreed to. Hola's service team went above and beyond to help us get a refund for these charges. It’s exemplary for a car rental broker to stand up for its customers like this. We’re grateful and will always book through Hola in the future. Not just because they have very affordable deals and great value for money, but above all because they’re there for their customers! Benchmark!"
Hendry
Hendry
5 yesterday
"Fast & easy process, nice car and overall satisfied with this booking"
Graham Wylie
Graham Wylie
5 22 hours ago
"Affordable pricing and effortless booking process, thanks"
Allan Ragobar
Allan Ragobar
5 8 hours ago
"Customer Support via WhatsApp has been excellent, booking multiple iteneries was fast and straightforward. Excellent service."

About renting a car with National in Tampa

National operates a 24-hour counter at Tampa International Airport's consolidated Rental Car Center, reached via the SkyConnect train from the main terminal — a roughly 3 to 4 minute ride. Factor in the walk from baggage claim and you should allow 15 to 20 minutes to reach the counter; during busy periods, add time for queue at the desk itself. Tampa Bay's expressways run on the SunPass electronic toll system, and most lanes are fully cashless. National's TollPass Service covers electronic toll access at US$4.95 per day on any day you use a toll road, capped at US$34.65 per rental period, with the actual toll charges billed separately to the card on file. Fuel in the Tampa area typically runs above US$4.00 per gallon, so refueling before returning the car is worth planning — a fuel service charge applies if the tank comes back short. Budget for a deposit hold of around US$200 to US$300 placed on a credit card in the primary driver's name at pickup; debit cards are not accepted. Bring your passport alongside your driver's license, and if your license uses a non-Latin script — Arabic, Chinese, Japanese, or Cyrillic, for example — an International Driving Permit is required. Drivers under 25 may face an underage surcharge unless it is already included in the rate.

Frequently Asked Questions

What does my Hola Car Rentals booking with National in Tampa include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car rental brands operating in Tampa, including National, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected National rental experience and peace of mind throughout your trip in Tampa.

Will I face unexpected charges at the National counter in Tampa when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your National booking in Tampa are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the National counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the National counter in Tampa charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with National to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my National car rental at Tampa International Airport?

At Tampa International Airport (TPA), the National car rental counter is located inside the Consolidated Rental Car Center (CONRAC), a centralized facility shared with Alamo and Enterprise. You do not need a shuttle to reach it.

After collecting your baggage on the first floor of the main terminal, follow the Ground Transportation and Rental Car signs to the SkyConnect access points. Board the free SkyConnect automated train and exit at the CONRAC stop. Once inside, follow the signage directly to the National counter.

After completing your paperwork at the National counter, or using a kiosk or Emerald Aisle skip-the-counter option if available, proceed to the attached garage to collect your assigned vehicle.

Plan for approximately 30 to 60 minutes from the time you land to when you are driving away, depending on baggage wait times, queue length, and whether you arrive during a peak period such as a weekend or holiday.

How do I return my National rental car at Tampa Airport?

To return your National rental car at Tampa International Airport, drive to the CONRAC facility and follow the Rental Car Return signs to the National designated lane inside the garage.

A staff member will meet you at the vehicle to check the mileage and fuel level and close out your rental contract. Make sure you return the car with the same fuel level recorded at pickup to avoid refueling charges.

  • Refuel within approximately 10 miles of the Tampa Airport return location so the gauge does not drop before you arrive
  • Keep your fuel receipt as proof in case a charge is disputed
  • Take a photo of the dashboard showing the odometer and fuel gauge before leaving the vehicle

Once the National agent closes the contract at Tampa, you can request a final receipt on the spot or have it emailed to you.

What toll roads will I encounter driving a National rental car in Tampa?

Tampa has several cashless toll roads you are likely to use when driving a National rental car, including the Selmon Expressway and other regional expressways. Estimated toll costs in the Tampa area run approximately US$3 to US$10 per day depending on your route.

Almost all toll roads in Florida, including those around Tampa, are fully cashless. Tolls are collected electronically via a transponder or through Toll-by-Plate, where a camera photographs your license plate and the charge is billed to the rental company, which then passes it to you along with an administrative fee.

At the National counter in Tampa you will typically have two options:

  • Unlimited toll package: a fixed daily rate of approximately US$11 to US$15 per day covering all tolls during your rental
  • Pay per use: actual toll amounts plus daily or administrative processing fees billed after your rental ends

If you plan to use your own Florida Toll Pass or SunPass, inform the National agent at the Tampa counter so they can deactivate the vehicle's default device and prevent duplicate charges.

Can I get a cashback refund on tolls paid during my National rental in Tampa?

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your National rental in Tampa.

Given that Tampa toll roads such as the Selmon Expressway can add US$3 to US$10 per day in toll charges, this benefit can meaningfully offset your costs, especially on longer rentals.

To claim your Tolls Cashback after returning your National vehicle in Tampa:

  • Email [email protected] within 30 days of returning the vehicle
  • Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
  • Attach your Hola Car Rentals reservation confirmation, the rental agreement signed at the National counter, and a toll invoice or statement showing charges paid

Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.

What extra fees apply when renting from National at Tampa Airport?

Renting from National at Tampa International Airport (TPA) involves several mandatory fees on top of the base rental rate. These are standard charges for all on-airport rentals at TPA and are not unique to National.

  • Concession fee: a percentage of gross receipts charged to rental companies operating on airport property, passed on to renters
  • Customer Facility Charge (CFC): a board-approved fee that funds the CONRAC rental car facility at Tampa Airport
  • Tourism and state surcharges: local assessments that vary but apply to all on-airport rentals in Tampa
  • Florida sales tax on the rental total

These airport-specific fees typically add 20 to 30% above the base rate compared to off-airport National locations. Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at the Tampa counter at pickup. If your confirmation states Taxes and Fees: Included, you should not be billed separately for those items at the National desk.

What documents do I need to pick up my National rental car in Tampa?

To collect your National rental car in Tampa, you must bring the following physical documents. Digital copies are not accepted at the counter.

  • Original, unexpired driver's license in the main driver's name
  • International Driving Permit (IDP) if your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic; the IDP is a translation only and must be carried alongside the original license
  • Passport or valid government-issued photo ID
  • Physical major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
  • Your booking confirmation or printed voucher
  • Round-trip flight or cruise tickets if you are visiting Tampa from abroad

At the National counter in Tampa, all named drivers must be present at pickup, show a valid license, and sign the rental agreement. If any driver's license is not in English and does not use a Latin alphabet, an IDP is mandatory. Ensure your credit card has sufficient available credit to cover the security hold, which is typically US$300 to US$400 for standard vehicles in the United States.

Does National in Tampa accept debit cards for the security deposit?

No, National car rental in Tampa does not accept debit cards or prepaid cards for the security deposit hold. You must present a physical major credit card with the driver's name printed on the card, in the main driver's name, at the Tampa pickup counter.

The security deposit is a temporary authorization placed on your credit card at pickup, not an actual charge. For standard vehicles rented in the United States, including Tampa, the hold is typically US$300 to US$400. The hold reduces your available credit until it is released after you return the vehicle.

  • Bring a backup credit card in your name in case your primary card is declined
  • Notify your bank of your travel plans to prevent fraud blocks on in-person authorizations in Tampa
  • Allow up to 15 business days after returning the National vehicle for your bank to post the release of the hold

Even if you prepaid your booking in full, a physical credit card is still required at the National counter in Tampa for the deposit hold.

Is there a young driver surcharge for National rentals in Tampa for drivers under 25?

Yes, National car rental in Tampa applies a young driver surcharge for renters under 25 years old. The standard fee for National, along with Alamo and Enterprise, is US$15 per day for drivers aged 21 to 24.

In Florida, including Tampa, the minimum rental age at most locations is 21. Drivers under 25 should also be aware that many vehicle classes are restricted to renters aged 25 and older, including full-size SUVs, minivans, luxury, premium, and convertible categories. Economy, compact, and intermediate vehicles are typically available to younger renters.

  • The young driver surcharge is paid at the National counter in Tampa at pickup, not prepaid online
  • All standard document and credit card requirements still apply regardless of age
  • Each additional driver under 25 may also be subject to the surcharge

If you are between 21 and 24 and traveling from Latin America or the Caribbean, check your booking confirmation to see whether an underage fee waiver applies on eligible Avis or Budget rates, though this exception does not apply to National rentals in Tampa.

How does travel assistance work if something happens during my National rental in Tampa?

Most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, which can be valuable if an unexpected situation arises during your National rental in Tampa, such as a medical emergency on the Selmon Expressway or a road incident far from the city center.

Core benefits typically include:

  • Travel insurance with medical coverage for up to 5 passengers
  • Legal assistance in the event of a road accident
  • Compensation for luggage lost by the airline
  • Flight cancellation insurance

To reach the assistance line 24 hours a day, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your full name, Hola Car Rentals confirmation number, your location in Tampa, and a brief description of the situation ready.

Important: this travel assistance benefit applies only to non-North American customers. Renters who are residents of the United States or Canada do not qualify for this coverage. It also does not cover damage to the National rental vehicle itself, which is handled separately by CDW or LDW.

Can I add an additional driver to my National rental in Tampa?

Yes, you can add an additional driver to your National rental in Tampa, but the additional driver must be present at the Tampa pickup counter at the time of rental to show a valid driver's license and sign the rental agreement.

For National rentals in Tampa, the additional driver fee is US$15 per day. Some Hola Car Rentals rate plans include one additional driver at no extra cost; check your booking confirmation for the line Additional driver free of charge to confirm whether this applies to your reservation.

  • The additional driver must meet the same minimum age and document requirements as the main driver
  • If the additional driver's license uses a non-Latin alphabet, an IDP is also required
  • Only drivers listed on the National rental agreement in Tampa are covered by the vehicle's protections such as CDW and liability coverage
  • If you need to add a driver after pickup, visit a National branch to update the agreement

Never allow an unlisted person to drive the National vehicle in Tampa, as this can void your coverage and result in additional charges.

What insurance coverage do I need for a National rental in Tampa?

When renting from National in Tampa, two main types of coverage are worth considering: damage protection for the vehicle and liability protection for third parties.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability if the National rental car is damaged or stolen during your Tampa rental. A deductible may apply unless your confirmation explicitly states zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS or SLI) covers bodily injury and property damage you may cause to others while driving the National vehicle in Tampa. Florida state law does not universally require rental companies to include minimum liability coverage, so Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your booking.

  • CDW or LDW covers the National rental vehicle itself
  • LIS or SLI covers damage or injury caused to third parties
  • Neither covers your personal belongings or your own injuries, which require separate add-ons

Review your booking confirmation to confirm which coverages are already included in your Tampa rate before accepting additional products at the National counter.

Can I pick up a National car in Tampa and return it in a different city?

Yes, one-way rentals with National are generally possible, allowing you to pick up in Tampa and return the vehicle in a different city, but a drop-off fee may apply depending on your route.

The drop-off fee is route-specific and varies by destination, vehicle class, and season. It is not included in the base rental rate and cannot be prepaid. When booking, the fee will appear under the To pay at destination section on the checkout page if it applies to your Tampa departure route.

  • Same-city routes, such as Tampa Airport to downtown Tampa, often carry no drop-off fee
  • Routes between Tampa and another Florida city or a different state typically incur a drop-off fee
  • Cross-border one-way rentals, such as Tampa to a location outside the United States, are often restricted or carry significantly higher fees

If the National counter in Tampa charges a drop-off fee that differs from what your booking confirmation shows, keep all paperwork and contact Hola Car Rentals support after the rental is complete.

Are there any unusual driving rules I should know before driving a National rental car in Tampa?

Yes, there are a few driving conditions in Tampa that can catch visitors off guard when driving a National rental car, particularly in the downtown area.

Tampa has been converting several downtown east-west streets from one-way to two-way traffic, including Twiggs, Cass, Zack, and Polk streets. If you are accustomed to a consistent one-way grid, the mixed pattern in Tampa's downtown can be confusing. Some arterials such as Kennedy Boulevard remain one-way, creating a hybrid layout that differs from fully gridded city centers.

  • Pay close attention to street signage in downtown Tampa, as direction of travel may differ from what mapping apps expect
  • The Historic Streetcar alignment runs through the core downtown area and creates fixed-guideway obstacles at certain intersections
  • Tampa's expressways, including the Selmon Expressway, use next-generation cashless tolling; your National rental vehicle includes an electronic toll device, so charges will be captured automatically if you use these roads

Florida drives on the right side of the road, the same as the rest of the continental United States. Speed limits and traffic signals follow standard National conventions. There are no congestion charges, emissions zones, or city-center driving fees in Tampa.

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