VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with National in Maine include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Maine, including National, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected National rental experience and peace of mind throughout your trip in Maine.
Will I face unexpected charges at the National counter in Maine when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your National booking in Maine are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the National counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the National counter in Maine charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with National to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the National car rental counter at Portland International Jetport in Maine?
The National car rental counter at Portland International Jetport (PWM) in Maine is located on the lower level of the airport parking garage, directly across from the terminal. No shuttle is needed.
After clearing security, follow the signs toward rental cars and walk to the counter to complete your rental agreement. The counter is inside the terminal area next to baggage claim, and vehicles are parked just outside.
Counter hours at this Maine location are Monday through Sunday, 12:00 AM to 12:30 AM and 6:00 AM to 11:59 PM, making it nearly 24 hours a day. After-hours returns are available: place your keys and rental jacket in the drop box at the rental counter on the lower level of the parking garage. The return address is 1001 Westbrook St.
Where is the National car rental counter at Bangor International Airport in Maine?
The National car rental counter at Bangor International Airport (BGR) in Maine is on the first floor of the main terminal, directly across from baggage claim. No shuttle is required; simply walk from baggage claim to the counter to complete your rental agreement.
Counter hours at this Maine location are daily from 00:00 to 01:00 and from 08:00 to 23:59. After-hours key drop is available via a drop box at the counter. The return facility address is 299 Godfrey Blvd, Room 117.
National operates only two locations in Maine, both at airports. There are no downtown or off-airport National locations in the state, so plan your pickup and return around airport access.
What documents do I need to pick up a National rental car in Maine?
To pick up a National rental car in Maine, you must present the following documents at the counter:
- A valid, original, physical driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, with sufficient available credit for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight tickets or travel itinerary showing your return date (required for visitors from outside the United States)
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For other non-English licenses, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license.
All documents presented at the National counter in Maine must be physical originals. Digital copies are not accepted. Debit and prepaid cards are not accepted for the security deposit hold.
How do tolls work when renting a National car in Maine?
Maine uses the E-ZPass electronic toll system, primarily on the Maine Turnpike, which runs from Kittery to Augusta. Cash toll booths have largely been eliminated in Maine, so having a plan for cashless tolling is essential when driving a National rental car in the state.
National car rental automatically enrolls drivers in its TollPass service when a toll road is used. The TollPass charges US$3.95 per usage day, with a maximum of US$19.75 per rental period, plus the actual toll amount. Importantly, there is no service charge on days when you do not use a toll road.
If you drive through an E-ZPass lane in Maine without enrolling in the National toll program, the rental company will receive a notice and charge your credit card for the transaction, often with additional processing fees.
Toll charges and service fees are billed to the credit card on file and typically appear on your statement four to six weeks after the rental ends. Review your rental agreement at the National counter in Maine before signing to understand the exact toll program terms that apply to your reservation.
Is there a young driver surcharge for National car rentals in Maine?
Yes, a young driver surcharge applies to National car rentals in Maine for drivers between the ages of 21 and 24. The standard underage fee charged by National is US$25 per day on eligible vehicle classes.
In Maine, as in most U.S. states, the minimum rental age is 21. Drivers under 25 are subject to this daily surcharge, and certain vehicle classes are restricted to renters aged 25 and older. Categories typically unavailable to under-25 drivers include full-size sedans, minivans, passenger vans, luxury vehicles, premium SUVs, and convertibles. Economy, compact, and intermediate vehicles are generally available to younger renters.
Drivers under 21 cannot rent from National in Maine. The young driver surcharge is paid directly at the National counter and is not included in your prepaid rate. Budget for this additional daily cost when planning your Maine rental.
Can I get Tolls Cashback on a National rental in Maine?
Yes, all bookings made through Hola Car Rentals, including National car rentals in Maine, include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your rental.
Maine uses the E-ZPass system on the Maine Turnpike, so toll charges are common on this route. Here is how to claim your cashback after your National rental in Maine:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback, followed by your reservation confirmation number
- Attach your Hola Car Rentals booking confirmation, the signed rental agreement from the National counter, and a receipt or statement showing the toll charges paid
The refund is issued to the original payment method used for your booking and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted. This benefit does not mean tolls are included in your booking; you still pay tolls normally and claim reimbursement afterward.
Can I pick up a National car in Portland and return it in Bangor, Maine?
Yes, a one-way rental between the two National car rental locations in Maine, Portland International Jetport (PWM) and Bangor International Airport (BGR), is possible, but a drop-off fee may apply.
National operates only two locations in Maine, both at airports. One-way rentals between these two sites are route-specific, and the drop-off fee varies depending on the rental dates, vehicle class, and availability. The fee is not included in your prepaid rate and is listed under the "To pay at destination" section during the booking process on the Hola Car Rentals website.
To confirm whether a drop-off fee applies to your specific Maine itinerary:
- Select your pickup location as Portland (PWM) and your return location as Bangor (BGR), or vice versa, during the search
- Review the rate details page, which will show any applicable drop-off fee before you complete the booking
- Check your booking confirmation, which will also list the fee if one applies
Cross-border travel from Bangor into Canada may be restricted for certain National vehicle classes. Confirm cross-border permissions with the National counter in Maine before your trip.
What is the fuel policy for National car rentals in Maine?
National car rentals in Maine follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Here is what to do to avoid fuel charges on your Maine rental:
- At pickup, check the fuel gauge with the National agent and confirm the starting level is recorded on your rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles or 15 km of the return location, whether Portland International Jetport or Bangor International Airport, so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
- For after-hours returns, leave the receipt in the drop envelope and keep a photo of the full gauge
If you return the National vehicle in Maine with less than a full tank, you may be charged for the fuel shortfall at the rental company's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee. Ask the National agent at your Maine pickup location about the nearest fuel stations to the return facility.
What travel assistance is included with a National rental in Maine?
Most bookings made through Hola Car Rentals, including National car rentals in Maine, include travel assistance coverage provided by Terrawind Global Protection. This benefit is particularly useful if you experience a medical emergency or other travel disruption while driving in Maine, including on remote stretches of the Maine Turnpike or in rural areas of the state.
Coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the National rental vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI). Review your booking confirmation for the exact terms and coverage limits that apply to your Maine rental.
What insurance options are available for a National rental in Maine?
When picking up a National rental car in Maine, you have several insurance and protection options to consider.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the National vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.
Third-Party Liability coverage (LIS/ALI/SLI) protects you against bodily injury and property damage you may cause to others while driving the National rental in Maine. Some U.S. states require a minimum level of liability coverage; confirm whether your rate includes this or whether you need to add it at the National counter.
Note that in Maine, as in most U.S. states, third-party liability is not automatically included in all rental rates. Review your booking confirmation carefully to understand what is included and what is due at the National counter in Maine. If you have personal auto insurance that extends to rental vehicles, confirm the coverage limits with your insurer before declining optional protections.
How much is the security deposit for a National rental in Maine?
When picking up a National rental car in Maine, the counter will place a temporary authorization hold on your credit card as a security deposit. This hold is not a charge but reduces your available credit until it is released after you return the vehicle.
For standard vehicle classes at National locations in the United States, including Maine, typical holds range from approximately US$300 to US$400. The exact amount can vary depending on the vehicle class, rental duration, and the specific National location in Maine where you pick up.
Important requirements for the deposit at the National counter in Maine:
- You must present a physical, major credit card with the driver's name printed on the card
- The card must be in the main driver's name
- Debit cards, prepaid cards, and virtual cards are not accepted for the security deposit
- You must have sufficient available credit to cover the hold plus any expected charges
After you return the National vehicle in Maine, the hold is released. Your bank or card issuer controls when the credit becomes available again, which can take up to 15 business days.
Can I add an additional driver to a National rental in Maine?
Yes, you can add an additional driver to a National car rental in Maine, either as part of your rate or for a fee paid at the counter.
When the additional driver is not included in your rate, National charges US$15 per day for each extra driver added in Maine. Check your booking confirmation to see whether your rate already includes one additional driver at no extra cost.
Requirements for adding a driver at the National counter in Maine:
- The additional driver must be present at pickup and show a valid driver's license
- They must meet the minimum age requirement (21 in Maine, with a young driver surcharge for those aged 21 to 24)
- If their license is not in English and does not use a Latin alphabet, an International Driving Permit is required
- Both the main driver and the additional driver must sign the rental agreement
Only drivers listed on the National rental agreement in Maine are covered by the vehicle's protections, including CDW/LDW and liability coverage. Anyone who drives the vehicle without being named on the agreement may void those protections.
What happens if I return my National rental car late in Maine?
If you return your National rental car in Maine after the agreed drop-off time, a grace period of approximately 30 minutes typically applies, though this is not guaranteed at every location. If you exceed the grace period, you may be charged for additional hours or an extra rental day, plus a potential late fee.
Both National locations in Maine, Portland International Jetport and Bangor International Airport, offer after-hours return options. For after-hours drops in Maine:
- At Portland (PWM): place your keys and rental jacket in the drop box at the National counter on the lower level of the parking garage
- At Bangor (BGR): use the drop box at the counter; confirm the exact procedure in your rental agreement or with the National agent at pickup
Note that returning the vehicle after hours means the condition of the car will be assessed the next business day. Take photos of the vehicle and fuel gauge before leaving the keys, and keep your final fuel receipt. If you need more time, contact the National location in Maine before your scheduled return to discuss extending the rental, as availability and repricing may apply.
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