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Frequently Asked Questions
What does my Hola Car Rentals booking with National in Georgia include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Georgia, including National, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected National rental experience and peace of mind throughout your trip in Georgia.
Will I face unexpected charges at the National counter in Georgia when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your National booking in Georgia are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the National counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the National counter in Georgia charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with National to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the National Car Rental counter at Hartsfield-Jackson Airport in Georgia?
The National Car Rental counter at Atlanta Hartsfield-Jackson International Airport in Georgia is located at the Rental Car Center, 2200 Rental Car Center Parkway, College Park, GA 30337. National operates this location 24 hours a day, 7 days a week.
To reach the National counter from the main terminals, follow the Ground Transportation signage and take the SkyTrain to the Rental Car Center stop. If you are arriving through the international terminal, you can board a free shuttle service that connects directly to the Rental Car Center, or access the SkyTrain from Concourse T.
National also offers Drop and Go service at this Georgia location, allowing for a quick vehicle drop-off when returning your car. Confirm your specific counter bay with the agent upon arrival, and allow extra time if you are connecting from the international terminal.
Does Georgia have toll roads and how do they work for National Car Rental customers?
Georgia does not have traditional toll roads, but the Atlanta metropolitan area operates Georgia Express Lanes, a network of dynamically priced managed lanes. As a National Car Rental customer driving in Georgia, you should understand how these lanes work before entering them.
Georgia Express Lanes are entirely cashless. All tolls are collected electronically using transponders or license plate recognition cameras. The primary transponder system is the Peach Pass, and compatible alternatives include Sun Pass and Quick Pass.
Typical per-mile rates on Georgia Express Lanes vary with traffic demand:
- I-85 Express Lanes (15 miles, Atlanta to Gwinnett County): US$0.10 to US$0.90 per mile
- I-75 Express Lane (12 miles, Atlanta to Stockbridge): minimum US$0.10 per mile with dynamic pricing
- Northwest Corridor Express Lane (I-75 and I-575 toward Marietta and Kennesaw): minimum US$0.10 per mile
Vehicles with 3 or more occupants may use Peach Pass express lanes toll-free in Georgia. If you drive through a Georgia Express Lane without a recognized transponder, cameras capture your plate and the rental company will be billed, then recharged to you, often with significant administrative fees added.
At the National counter in Georgia, you can opt into the rental company's toll convenience program (typically US$4.95 to US$5.35 per day, capped at approximately US$34.65 per rental period, plus actual toll amounts) or arrange your own payment method.
What documents do I need to pick up a National Car Rental in Georgia?
To pick up a National Car Rental in Georgia, you must present the following physical documents at the counter:
- A valid, original driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting Georgia from abroad
If your driver's license is not in English and not issued by an EU or EEA country, an International Driving Permit (IDP) is strongly recommended. If your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an IDP is required alongside your original license. The IDP is a translation only and is not valid without the original license.
All documents presented at the National counter in Georgia must be physical originals. Digital copies or photos on your phone are not accepted. Debit and prepaid cards are not accepted for the security deposit hold.
Can I get Tolls Cashback on my National Car Rental booking in Georgia?
Yes, all Hola Car Rentals bookings, including National Car Rental reservations in Georgia, include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your rental.
This benefit is especially useful in Georgia because the Atlanta metropolitan area uses cashless Georgia Express Lanes where tolls can add up quickly depending on traffic conditions and the routes you travel.
To claim your Tolls Cashback after your Georgia rental:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
- Attach your Hola Car Rentals reservation confirmation, the rental agreement signed at the National counter, and a receipt or statement showing the toll charges paid
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted. This benefit does not mean tolls are included in your booking; you still pay tolls normally and claim reimbursement afterward.
How much is the security deposit for a National Car Rental in Georgia?
When picking up a National Car Rental in Georgia, the counter will place a temporary authorization hold on your credit card. For standard vehicles rented in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by vehicle class, location, and season.
The hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle. Your bank controls how quickly the hold disappears from your statement, which can take up to 15 business days.
Important requirements for the deposit at the National counter in Georgia:
- The credit card must be a major credit card (not debit or prepaid) in the main driver's name with the driver's name printed on the card
- You must have sufficient available credit to cover the hold plus any expected charges
- Digital wallets and virtual card numbers are not accepted at the counter
If you are renting a premium or specialty vehicle at a Georgia National location, the hold amount may be higher. Bring a backup credit card in your name in case your primary card is declined.
Is there a young driver surcharge for National Car Rental in Georgia?
Yes, drivers under 25 years old renting a National Car Rental in Georgia are subject to a young driver surcharge. National, along with Alamo and Enterprise, charges US$15 per day plus applicable taxes for drivers aged 21 to 24.
Georgia follows the standard U.S. policy: the minimum age to rent without a surcharge is 25. Drivers aged 21 to 24 can rent but will pay the daily underage fee and face vehicle class restrictions. Most premium, full-size, luxury, and specialty categories are limited to renters aged 25 and older.
For younger drivers at a National location in Georgia, the most commonly available vehicle classes are economy, compact, and intermediate sedans or SUVs. Confirm availability for your specific class when booking.
Note that the Avis and Budget underage fee exception for Latin American and Caribbean travelers does not apply to National Car Rental in Georgia. The surcharge applies regardless of nationality for National rentals.
Can I add an additional driver to my National Car Rental in Georgia?
Yes, you can add an additional driver to your National Car Rental in Georgia, but the additional driver must be present at the counter at the time of pickup with a valid driver's license.
For National Car Rental in Georgia, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Check your booking confirmation to see whether your rate includes one additional driver at no extra cost.
Requirements for adding a driver at the National counter in Georgia:
- The additional driver must appear in person at pickup and sign the rental agreement
- They must present a valid driver's license and meet the same age and document requirements as the main driver
- If their license uses a non-Latin alphabet, an International Driving Permit is also required
- Drivers aged 21 to 24 may be subject to a young driver surcharge in addition to the additional driver fee
Only drivers listed on the National rental agreement in Georgia are covered by the vehicle's protections. Anyone who drives the car without being named on the contract may void coverage and result in additional charges.
What is the fuel policy for National Car Rental in Georgia?
National Car Rental in Georgia follows a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
At pickup, verify the fuel level with the National agent and confirm it is recorded on the rental agreement. Take a photo of the dashboard showing the gauge and odometer before leaving the Georgia rental location.
When returning your National vehicle in Georgia:
- Refuel within approximately 10 miles or 15 kilometers of the return location so the gauge does not drop before you arrive
- Keep your fuel receipt showing the date, time, and station address
- Show the full gauge to the agent at return, or leave the receipt in the return envelope for after-hours drops
If you return the vehicle below the recorded starting level, National may charge you for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee. Returning the tank full is always the most cost-effective option for your Georgia rental.
Does travel assistance cover me during a National Car Rental in Georgia?
Yes, most Hola Car Rentals bookings, including National Car Rental reservations in Georgia, include travel assistance provided by Terrawind Global Protection. However, this benefit does not apply to residents of the United States or Canada.
For eligible international visitors renting a National vehicle in Georgia, the travel assistance typically covers:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of an accident, which is particularly relevant on Georgia's highway network
- Compensation for luggage lost by the airline
- Flight cancellation insurance
If you need assistance during your National rental in Georgia, contact Terrawind 24 hours a day, 7 days a week:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your full name and Hola Car Rentals confirmation number ready when you call. This coverage does not replace CDW or liability insurance for the rental vehicle itself. Check your booking confirmation for the exact terms and coverage limits that apply to your Georgia reservation.
Can I use a Peach Pass or my own toll transponder in a National rental car in Georgia?
Yes, you can use a third-party toll payment method such as a Peach Pass in your National rental car in Georgia, but you must inform the counter agent at pickup and ask them to deactivate the vehicle's default toll device to avoid duplicate charges.
Georgia Express Lanes accept the Peach Pass as the primary transponder, and compatible alternatives include Sun Pass and Quick Pass. If you plan to use one of these during your National rental in Georgia, follow these steps:
- At the National counter, tell the agent you have your own toll payment arrangement
- Ask them to deactivate the vehicle's built-in toll device
- Confirm in writing on the rental agreement that the device has been deactivated
Alternatively, some services such as NextPass allow you to add the rental vehicle's license plate number and rental dates directly in an app, paying tolls through the service without needing a physical transponder.
If you do not arrange your own toll payment and do not purchase the National toll convenience program, any Georgia Express Lane tolls will be billed to your credit card after the rental ends, along with administrative processing fees that can be significant. All Hola Car Rentals bookings also include Tolls Cashback, reimbursing up to 5% of your booking total for tolls paid during your Georgia rental.
What insurance options are available with National Car Rental in Georgia?
When picking up a National Car Rental in Georgia, you will have the option to add insurance and protection products at the counter. Understanding what each covers helps you avoid paying for duplicate protection.
The main coverage types available for your National rental in Georgia are:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the rental vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation shows zero deductible. This does not cover third-party liability.
- Third-Party Liability (LIS or SLI): covers bodily injury and property damage you may cause to other people while driving the National vehicle in Georgia. Some U.S. states require a minimum level of liability, but not all do. Adding supplemental liability up to US$300,000 is strongly recommended.
CDW and LIS are separate protections. Pairing both gives you coverage for the rental vehicle and for third parties. Neither covers your personal injuries or belongings.
Check your booking confirmation to see which protections are already included in your rate before accepting additional products at the National counter in Georgia.
Can I pick up my National Car Rental in Georgia earlier than the scheduled time?
Yes, you may be able to pick up your National Car Rental in Georgia earlier than your scheduled time, but early pickup is subject to vehicle availability at the specific Georgia location on that day.
If you arrive earlier than your reservation time at the National counter in Georgia, ask the agent whether the vehicle class you booked is available. If it is, you may be able to take the car immediately. However, changing your pickup time may reprice your rental depending on the rate type you booked.
A few things to keep in mind:
- The Atlanta Hartsfield-Jackson National location operates 24 hours a day, so early arrivals are accommodated around the clock
- Early pickup does not guarantee the same vehicle class if inventory is limited at that moment
- If your rate is time-sensitive, confirm with the agent whether adjusting the pickup time affects your total cost
If you know in advance that you will arrive significantly earlier, consider modifying your reservation before travel to avoid any pricing surprises at the Georgia counter.
Which National Car Rental locations are available in Georgia?
National Car Rental operates 5 locations across Georgia, primarily at major airports throughout the state.
Georgia locations served by National Car Rental include:
- Atlanta Hartsfield-Jackson International Airport (ATL), located at the Rental Car Center in College Park, open 24 hours a day, 7 days a week
- Albany Southwest Georgia Regional Airport
- Augusta Regional Airport
- Columbus Metropolitan Airport
- Savannah-Hilton Head International Airport
The main National operation in Georgia is centered at Hartsfield-Jackson, which is one of the busiest airports in the world and the primary gateway for most visitors arriving in the state. National does not maintain a separate dedicated downtown Atlanta location; customers needing a vehicle in downtown or Midtown Atlanta typically access the airport Rental Car Center.
If you are arriving at a smaller Georgia airport, confirm the operating hours for that specific National location before your trip, as hours at regional airports may differ from the 24-hour Atlanta location.
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