National Car Hire
in Kelowna

Hola Car Rentals is a premium partner of the leading car hire companies in Kelowna, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Kelowna.

No. With Hola Car Rentals, all costs and charges for your booking in Kelowna are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Kelowna charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

No, National Car Rental does not currently operate a dedicated counter or location in Kelowna, including at Kelowna International Airport (YLW) or in the city centre.

When you search for a hire car in Kelowna through Hola Car Rentals, availability is drawn from the partner brands that do operate locally, such as Avis, Hertz, Budget, Enterprise, Dollar, and Thrifty. If National is not shown as an available option for your Kelowna travel dates, that reflects the current local fleet and counter availability.

To find the best available rate in Kelowna, enter your pickup and drop-off dates on the Hola Car Rentals website and compare all available partner brands for your trip.

Since National Car Rental does not operate in Kelowna, here is how pickup works at Kelowna International Airport (YLW) with the brands that are available there.

• On-airport counters: Avis (Unit 12, 5533 Airport Way) and Hertz have counters inside the terminal building. After collecting your baggage, follow the car hire signs to reach the counter directly, with no shuttle required.
• Off-airport locations: Dollar and Thrifty operate from 1075 Mccurdy Rd, and Enterprise operates from 1517 Keehn Road. These locations require a shuttle from the airport terminal to their off-site facilities, which typically adds 15 to 30 minutes to your pickup time.
• Budget operates a centre in the town at 2702 Highway 97 N, which also requires independent transport from YLW.

Your booking confirmation will specify the exact counter address and any shuttle instructions for the brand assigned to your Kelowna reservation. Always check your confirmation before arriving at the airport.

When collecting your National hire car in Kelowna, whether from an on-airport counter or an off-airport location, you must present the following physical documents:

• A valid, original driver’s licence in the main driver’s name. If your licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original licence.
• A major credit card with the driver’s name printed on the physical card, used for the authorisation hold. Debit and prepaid cards are not accepted for the deposit.
• A valid passport or government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets if you are visiting from abroad.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the National counter in Kelowna. Since the hire agreement in Kelowna is with the partner brand (not Hola Car Rentals), the counter staff apply the partner’s document rules, so bring everything listed above to avoid delays at pickup.

Kelowna itself and the surrounding Okanagan region have no toll roads. Most roads in British Columbia are toll-free, so you are unlikely to encounter any tolls during a typical National hire in Kelowna.

However, if your trip takes you west towards Vancouver, the Port Mann Bridge operates a cashless tolling system where charges are captured by licence plate. There are no cash lanes at this crossing. If you drive through it in a hire car, the toll is billed electronically and the hire company will pass the charge to you, often with an administrative processing fee on top.

All Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire period. If you drive to Vancouver and incur Port Mann Bridge tolls on your National hire in Kelowna, you can claim this benefit by emailing [email protected] within 30 days of returning the vehicle. Include your reservation confirmation, the signed hire agreement, and a toll receipt or invoice showing the charges.

Refunds are processed to your original payment method within 7 to 10 business days after approval.

When you pick up your hire car in Kelowna, the National partner brand will place a temporary authorisation hold on your credit card at the counter. This hold is not a charge but it reduces your available credit until it is released after you return the vehicle.

For hires in Canada, typical holds range from GBP 300 to GBP 500 for standard vehicles, though some Kelowna locations may require a minimum authorisation of approximately GBP 750. Premium or speciality vehicle classes can carry higher holds.

• The card must be a major credit card (Visa, Mastercard, Amex) in the main driver’s name, with the driver’s name printed on the physical card.
• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit in Kelowna.
• After you return the car, the hold is released, but your bank controls when the credit reappears, which can take up to 15 business days.

Hola Car Rentals cannot confirm the exact National deposit amount in advance, as this is set by the partner brand counter in Kelowna. Bring a backup credit card in your name in case your primary card is declined.

Yes, when you hire a National car in Kelowna through Hola Car Rentals, basic third-party liability cover is included by default. Under British Columbia provincial law, every hire vehicle must carry statutory third-party liability insurance, so this protection follows the car automatically.

This means you are covered for bodily injury and property damage you may cause to others while driving your Kelowna hire. However, the statutory minimum may not be sufficient for all situations, and you can purchase supplementary liability cover (LIS/ALI/SLI) for higher limits if you prefer greater protection.

• Statutory liability covers third parties, not damage to the hire vehicle itself (that requires CDW/LDW).
• Cover applies only to drivers named on the hire agreement.
• Driving outside permitted areas or in breach of the hire terms can void cover.

Review your National booking confirmation to confirm what liability limits are included in your specific Kelowna rate, and check the hire agreement at the counter before signing.

Kelowna's town centre uses a one-way couplet system that can be confusing for first-time visitors, especially those arriving from cities with standard two-way grid layouts.

• Richter Street runs northbound (from the Cadder/Springfield area to Clement Avenue).
• Water Street and Pandosy Street run southbound (from Clement Avenue back to Cadder/Springfield).
• These two corridors work in tandem alongside Highway 97 (Harvey Avenue), which has its own restrictions including no left turns westbound onto Richter and right-in/right-out only at Abbott Street.

Practical effects for hire drivers in Kelowna include: certain left turns are eliminated by continuous medians, some intersections have been reconfigured with dedicated turn lanes, and the design speed on Harvey Avenue differs from the posted speed limit of 50 km/h. This means navigation apps may route you in loops that feel counterintuitive.

Before driving into town centre, familiarise yourself with the couplet layout and follow your GPS carefully. If you miss a turn, continue to the next available legal turn rather than attempting a U-turn on a restricted section of Harvey Avenue.

Most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, which can be useful if you experience a medical emergency or need legal assistance following an accident while driving near Kelowna or elsewhere in British Columbia.

Core benefits typically include:

• Travel and medical cover for up to 5 passengers per event.
• Legal assistance in the event of an accident.
• Compensation for baggage lost by the airline.
• Flight cancellation insurance.

To reach assistance 24 hours a day, contact Terrawind at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit does not apply to Canadian residents or US residents. It is designed for travellers visiting from outside North America. It also does not cover damage to the hire vehicle itself (that is handled by CDW/LDW) or roadside mechanical assistance (contact National's roadside number listed on your hire agreement for that).

Always review your booking confirmation for the exact coverage terms applicable to your National hire in Kelowna.

Yes, you can add an additional driver to your hire car in Kelowna at the counter when you collect the vehicle.

Whether there is a fee depends on the rate you booked. Some Hola Car Rentals rates include one additional driver at no extra cost. If your rate does not include this, the fee for the Alamo/National/Enterprise group is GBP 15 per day. Check your booking confirmation for the line that reads "Additional driver free of charge" to know in advance.

• The additional driver must be present at the Kelowna pickup counter with a valid driver’s licence.
• If their licence is not in English or uses a non-Latin alphabet, an IDP is required.
• Both the main driver and the additional driver must sign the hire agreement.
• Only drivers named on the agreement are covered by the hire protections (CDW/LDW, liability).

Since National Car Rental does not currently operate in Kelowna, the rules above apply to whichever partner brand is assigned to your booking. Confirm the fee and requirements with the counter agent at your Kelowna pickup before signing.

Hire cars in Kelowna follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the gauge and odometer.
• Before returning the car, refuel within approximately 15 km of the return location so the gauge does not drop below full during the drive back.
• Keep your final fuel receipt showing the date, time, and station address as proof in case of any dispute.

If you return the vehicle below the recorded starting level, the partner brand in Kelowna may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus a service fee.

For after-hours returns at locations like the Avis counter at Kelowna Airport (5533 Airport Way), leave your fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone. Since National and international renters may be unfamiliar with local stations, ask the counter agent at pickup to recommend the nearest fuel station to the return location.

Yes, one-way hires from Kelowna to another city in Canada are possible with some partner brands, but a drop-off fee may apply depending on the route and the hire company assigned to your booking.

Common patterns for one-way hires originating in Kelowna:

• Kelowna to Vancouver or another major British Columbia city: a drop-off fee is likely and will vary by distance, vehicle class, and partner brand.
• Cross-border one-ways (for example, Kelowna to a US city): these are often restricted or not permitted. Check availability carefully during the booking process.

Since National Car Rental does not currently operate in Kelowna, one-way availability depends on whichever partner brand is shown for your dates. The drop-off fee, if applicable, will appear under the "To pay at destination" section during checkout on the Hola Car Rentals website and will also be listed on your booking confirmation. This fee cannot be prepaid and is settled directly with the partner brand at the Kelowna pickup.

If you change your drop-off location after booking, the hire may be re-priced and a new or higher drop-off fee could apply.

Counter hours at Kelowna International Airport (YLW) vary by brand. Based on available information, Avis at 5533 Airport Way operates Sunday through Saturday from 07:30 to 23:00, with 24-hour drop-off available. Enterprise at its off-airport location on 1517 Keehn Road operates Friday and Saturday from 08:00 to 17:00, with other days unconfirmed.

Since National Car Rental does not currently operate in Kelowna, your booking will be assigned to a different partner brand. Always verify the exact counter hours for your assigned brand by checking your booking confirmation, as hours can change on public holidays or during low-season periods.

• If you are arriving on a late flight, confirm your brand's closing time before travel. Avis at the airport terminal is one of the later-closing options in Kelowna.
• For off-airport locations such as 1075 Mccurdy Rd or 1517 Keehn Road, factor in shuttle travel time of approximately 15 to 30 minutes from the terminal.
• Hire companies in Kelowna will generally hold your booking for up to 24 hours if your flight is delayed, but arriving outside counter hours may mean you cannot collect the vehicle until the next business day.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the hire vehicle in Kelowna in the event of a collision, theft, or vandalism.

Whether CDW/LDW is included in your booking depends on the rate plan you selected. Hola Car Rentals offers an All Inclusive rate for Canada that bundles CDW/LDW into the prepaid price. Check your booking confirmation to see whether "Car Hire Insurance" or CDW/LDW is listed as included.

• A deductible (excess) may still apply unless your confirmation explicitly states zero excess.
• CDW/LDW covers the hire vehicle only. It does not cover third-party liability (injuries or damage to others), which is handled separately by statutory liability included under Canadian provincial law.
• Coverage applies only to drivers named on the hire agreement. If someone not listed on the contract drives the vehicle in Kelowna, CDW/LDW may be void.
• Common exclusions include tyres, undercarriage, roof damage, and incidents resulting from prohibited use such as off-road driving.

Since National Car Rental does not currently operate in Kelowna, confirm CDW/LDW terms with the partner brand assigned to your booking at the counter before signing the hire agreement.