National Car Hire
in Augusta

Hola Car Rentals is the only premium partner of the top car hire brands operating in Augusta, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Augusta.

No. With Hola Car Rentals, all costs and charges for your booking in Augusta are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Augusta charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The National car hire counter serving Augusta is operated by Enterprise and is located at 171a State St, Augusta, ME 04330. This is an offsite location relative to Augusta State Airport (AUG), meaning it is not inside the terminal building.

Because the counter is offsite, you will need to arrange ground transportation from the Augusta airport terminal to reach it. The address is approximately 3 miles from central Augusta landmarks. There is no on-site airport counter or dedicated shuttle confirmed for this location, so plan to use a taxi or rideshare from the terminal to 171a State St.

If you are not arriving by air, the State Street address is accessible directly from downtown Augusta without any airport transfer.

The National car hire counter in Augusta, located at 171a State St, operates on a limited schedule. Based on available information, hours are Tuesday through Friday from 08:00 AM to 06:00 PM, and Saturday from 09:00 AM to 01:00 PM. Monday hours are not confirmed and the counter may be closed that day.

There are no confirmed after-hours pickup or return arrangements at this Augusta location. If your flight or travel plans bring you in outside these windows, you should contact the counter directly in advance to confirm whether any alternative arrangements are available.

Because National car hire counters can adjust hours on public holidays, always verify the schedule on your booking confirmation before your travel date. Arriving during confirmed open hours is strongly recommended to avoid delays.

When driving a National car hire in Augusta and the surrounding Maine region, tolls are collected electronically through the E-ZPass system. The Maine Turnpike, which runs from Kittery to Augusta, is the primary toll road you may encounter. Cash toll booths have been largely eliminated in Maine, so electronic payment is the standard method.

Your National rental vehicle will include an electronic toll device. At the Augusta counter, you can choose how to handle tolls:

• Enroll in National's TollPass service, which costs US$3.95 per usage day (capped at US$19.75 per hire period), plus the actual toll amounts. No service charge applies on days you do not use a toll road.
• Opt out and pay tolls manually where available, though cashless-only lanes will still be billed through the vehicle's plate.

If you drive through an E-ZPass lane without enrolling in a toll programme, the hire company will receive a notice and charge your card for the transaction, often with additional processing fees. Toll charges typically appear on your statement four to six weeks after the hire ends.

Yes, all bookings made through Hola Car Rentals include the Tolls Cashback benefit, which applies to your National car hire in Augusta and any toll roads you use during your trip, including the E-ZPass-based Maine Turnpike.

The benefit reimburses the lesser of the total tolls you paid or up to 5% of your Hola Car Rentals booking total. For example, if your booking total is US$500, the maximum cashback is US$25.

To claim your cashback after returning your Augusta hire:

• Email [email protected] within 30 days of vehicle return.
• Use the subject line: Tolls Cashback - Reservation {Your Confirmation Number}.
• Attach your Hola Car Rentals confirmation, the signed hire agreement, and a receipt or statement showing toll charges paid.

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.

When collecting your National car hire in Augusta, you must present the following physical documents at the counter:

• Your original, unexpired driver’s licence in the main driver’s name.
• A major credit card with the driver’s name printed on the card, used for the authorisation hold.
• A valid passport or government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets if you are visiting from abroad.

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Augusta counter. Debit and prepaid cards are not accepted for the authorisation hold.

Yes, a major credit card is required to hire from National in Augusta. The card must be in the main driver’s name, with the driver’s name physically printed on the card, and must have sufficient available credit to cover the authorisation hold.

At the Augusta counter, a temporary authorisation hold will be placed on your card at pickup. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount depends on the vehicle class and location policy.

Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the deposit, even if you have already prepaid your booking. The hold is released after you return the vehicle, but your bank may take up to 15 business days to reflect the release.

Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel plans to prevent fraud blocks on in-person authorisations.

Yes, drivers using a National car hire in Augusta should be aware of temporary one-way road conversions that can affect navigation in the city. Mount Vernon Avenue has been subject to temporary one-way restrictions due to utility and reconstruction work along a narrow half-mile section from Mill Street towards a fuel depot.

During these periods, northbound traffic is prioritised to maintain emergency vehicle access to MaineGeneral Medical Centre, while southbound traffic is rerouted via Townsend Road and Northern Avenue. These detours are temporary and revert to two-way traffic after approximately 90 days, but they can be confusing if you are unfamiliar with the area.

Key points for Augusta drivers:

• Mount Vernon Avenue connects to Civic Center Drive and State Street, which is also where the National hire counter is located at 171a State St.
• Intersections at Townsend Road and Northern Avenue may have temporary left-turn permissions based on traffic monitoring.
• Local drivers often use unmarked shortcuts during detours, which may not appear on standard GPS navigation.

Check your navigation app for real-time updates and allow extra time when driving near the Mount Vernon Avenue corridor.

Yes, one-way hires are available through National car hire, allowing you to pick up in Augusta and return the vehicle at a different location. However, a drop-off fee may apply depending on your route, the vehicle class, and the distance between locations.

When booking, the drop-off fee will be shown under the "To pay at destination" section during checkout if it applies to your specific route. Not all routes incur this fee, for example, short-distance routes between nearby cities sometimes carry no additional charge.

Important things to know about one-way hires from Augusta:

• Cross-border one-ways, such as driving into Canada, may be restricted or require prior authorisation from the hire partner.
• Premium and large vehicle classes often carry higher repositioning fees.
• Changing your return location after booking may reprice the hire and recalculate the drop-off fee.

Always review your booking confirmation to confirm whether a drop-off fee is listed before collecting your National hire in Augusta.

Yes, you can add an additional driver to your National car hire in Augusta, either as part of your rate or for a fee paid at the counter.

For Alamo, National, and Enterprise hires, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Check your booking confirmation for the line "Additional driver free of charge" to see if it is already covered.

Requirements for adding a driver at the Augusta counter:

• The additional driver must be present at pickup with a valid driver’s licence.
• If their licence uses a non-Latin alphabet, an International Driving Permit is also required.
• They must meet the minimum age requirements for Augusta. Drivers aged 21 to 24 may be subject to a young-driver surcharge.
• Both the main driver and the additional driver must sign the hire agreement.

Only drivers listed on the hire agreement are covered by protections such as CDW and liability cover. Never allow an unlisted person to drive the vehicle.

The minimum age to hire from National car hire in Augusta without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire but will be charged a daily young-renter fee at the Augusta counter.

Maine does not have the same state-level exceptions as New York or Michigan, so standard National hire company policy applies. Drivers under 21 are generally not eligible to hire.

Additional restrictions for under-25 renters in Augusta include:

• Vehicle class limits: most brands restrict categories such as full-size SUVs, premium, luxury, minivans, and convertibles to drivers aged 25 and older.
• Economy, compact, and intermediate SUV classes are typically available to younger renters.
• A major credit card in the renter’s name is still required regardless of age.

If you are between 21 and 24 and from Latin America or the Caribbean, check whether your Hola Car Rentals confirmation with Avis or Budget shows the underage fee waived, as a specific exception may apply for eligible bookings.

National car hires in Augusta follow a Full-to-Full fuel policy. You will receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for a smooth fuel return in Augusta:

• At pickup, confirm the fuel level with the agent and ensure it is recorded on the hire agreement.
• Take a photo of the dashboard showing the fuel gauge and odometer.
• Refuel within approximately 10 miles of the return location at 171a State St, Augusta, before dropping off the vehicle.
• Keep your final fuel receipt showing the date, time, and station address.

If you return the vehicle below the recorded starting level, the National hire partner may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than retail pump prices, plus an administrative service fee.

For after-hours returns at the Augusta location, leave your fuel receipt in the return envelope and keep a photo of the full gauge as documentation in case of any dispute.

The insurance cover included with your National car hire in Augusta depends on the rate plan you selected at booking. Review your Hola Car Rentals confirmation to see exactly what is covered.

Common cover types to understand:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the hire vehicle. A deductible may apply unless your confirmation states zero excess.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others. Some U.S. states require a minimum level of liability, but not all do. Adding supplemental liability cover is strongly recommended for Augusta and Maine driving.

CDW and LDW do not cover third parties, your own injuries, or your personal belongings. They also do not apply if an unlisted driver operates the vehicle or if the car is used in prohibited ways.

At the Augusta counter, you may be offered optional add-ons such as personal accident insurance or roadside assistance upgrades. Decline anything not already included in your confirmation to avoid unexpected charges.

Yes, most bookings made through Hola Car Rentals include Travel Assistance provided by Terrawind Global Protection, and this benefit applies to your National car hire trip in Augusta and the surrounding Maine region.

This cover is particularly useful if you experience an unexpected medical situation while driving in Augusta or on rural Maine roads away from major hospitals. Core benefits typically include:

• Travel insurance with medical cover for up to 5 passengers.
• Legal assistance in the event of a road accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit does not apply to customers who are residents of the United States or Canada. It also does not cover damage to the National hire vehicle itself (that is handled by CDW/LDW) or liability to third parties (covered by LIS/ALI/SLI).