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Frequently Asked Questions
What does my minivan rental in Salt Lake City through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Salt Lake City, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match, even when renting a minivan:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected minivan rental experience and peace of mind throughout your trip in Salt Lake City.
Will I face unexpected charges when I rent a minivan in Salt Lake City through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your minivan booking in Salt Lake City are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting a minivan or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in Salt Lake City charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my minivan at Salt Lake City International Airport?
Picking up a minivan at Salt Lake City International Airport (SLC) depends on whether your rental brand operates on-airport or off-airport.
- On-airport brands (such as Alamo and others in the Gateway Center): After baggage claim, follow the terminal signs to the rental car facility. Bridges connect the terminal directly to the Gateway Center counters at 3920 West Terminal Drive, so no shuttle is needed.
- Off-airport brands (such as Fox): After baggage claim, follow Ground Transportation signs to the shuttle pickup area west of the parking garage. The shuttle ride to Fox at 460 South Redwood Road takes approximately 10 to 20 minutes.
Counter hours vary by brand. Budget operates 24 hours; Avis runs from 5 AM to 2 AM; Alamo, Enterprise, and National operate from 7 AM to midnight; Dollar, Thrifty, and Hertz run from 7 AM to 11 PM.
Plan for 30 to 60 minutes total from baggage claim to driving away in your Salt Lake City minivan, including shuttle time for off-airport brands, counter paperwork, and vehicle inspection.
Are there toll roads I need to know about when driving a minivan in Salt Lake City?
Yes, there is one active toll system to be aware of when driving a minivan in Salt Lake City: the I-15 Express Lanes.
The I-15 Express Lanes span approximately 62 miles from Spanish Fork (near US 6) to Layton Parkway, passing through the Salt Lake City area. Tolls are fully cashless and collected electronically via Express Pass transponders, which are compatible with E-ZPass. The regular lanes on I-15 remain free and untolled, so you can always avoid the Express Lanes entirely.
If you do use the Express Lanes, solo drivers pay a dynamic toll ranging from a minimum of US$0.25 to a maximum of US$1.00 per segment. Carpools with two or more occupants can receive a 100% exemption by switching their Express Pass to HOV mode.
Rental companies offer toll programs for your Salt Lake City minivan:
- National, Enterprise, Dollar, and Thrifty (via PlatePass): approximately US$3.95 per day, capped at US$19.75 per rental, plus actual tolls
- Budget e-Toll Unlimited: US$10.99 to US$25.99 per day, capped at US$54.95 to US$129.95 per week
You may also use your own Express Pass or E-ZPass transponder at no daily rental fee. If you drive the Express Lanes without enrolling in any program, you will be billed at the highest applicable rate plus fines of up to US$175 and rental company administrative fees, typically charged 4 to 6 weeks after your return.
What documents do I need to pick up a minivan rental in Salt Lake City?
To pick up a minivan rental in Salt Lake City, bring the following physical documents to the counter:
- A valid driver's license (original, unexpired, physical card)
- A major credit card in the main driver's name, with the driver's name printed on the card, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for international visitors)
If your driver's license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, you must also present an International Driving Permit (IDP) alongside your original license. The IDP is a translation only and is not valid without the original license.
All documents must be physical. Digital copies shown on a phone or tablet are not accepted at the counter.
For your Salt Lake City minivan pickup, make sure the name on your credit card matches the name on your driver's license and booking confirmation to avoid issues at the desk.
Can I get cashback on tolls paid during my minivan rental in Salt Lake City?
Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Salt Lake City minivan rental.
The I-15 Express Lanes are the main toll road in the Salt Lake City area. If you use them during your minivan rental, you can submit those toll charges for reimbursement after you return the vehicle.
How it works:
- You pay tolls normally during the rental, either through the rental company's transponder program or your own Express Pass or E-ZPass
- After returning your minivan, email [email protected] within 30 days with your Hola Car Rentals confirmation, the signed rental agreement, and a toll receipt or statement showing charges paid
- The refund is the lesser of your actual toll costs or 5% of your booking total, issued to your original payment method within 7 to 10 business days after approval
For example, if your Salt Lake City minivan booking totals US$600, the maximum cashback is US$30. If you paid US$18 in tolls, you receive US$18 back. If you paid US$50, you receive US$30 (the cap).
Late submissions received after 30 days are not accepted.
Is a credit card required to rent a minivan in Salt Lake City?
Yes, a major credit card in the main driver's name is required to rent a minivan in Salt Lake City. The card must have the driver's name physically printed on it and must be presented in person at the counter.
The rental company places a temporary security hold on the card at pickup. For standard vehicles in the United States, this hold is typically US$300 to US$400, though the exact amount varies by brand, location, and vehicle class. A minivan may carry a higher hold than a compact car.
Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the security deposit hold. Even if you prepaid your Salt Lake City minivan booking online, you must still present a physical credit card at the counter.
Tips to avoid issues:
- Bring a backup credit card in your name in case your primary card is declined
- Notify your bank of your travel dates to prevent fraud blocks on in-person authorizations
- Confirm your card has sufficient available credit to cover both the hold and any expected charges
The hold is released after you return the minivan, but your bank controls how quickly it appears back on your available credit, which can take up to 15 business days.
Do I need an International Driving Permit to rent a minivan in Salt Lake City?
Not always. An International Driving Permit (IDP) is required for your Salt Lake City minivan rental only if your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script.
If your license is written in Roman characters (English, Spanish, French, Portuguese, and similar), you can generally rent a minivan in Salt Lake City using your foreign license alone, though you should also carry your passport as a government-issued photo ID.
Important points about the IDP:
- It is a translation document only, not a standalone license. You must carry both the IDP and your original license at all times
- Obtain your IDP in your home country before traveling. It cannot be issued to non-residents once you are in the United States
- All documents presented at the counter must be physical originals. Digital copies are not accepted
When picking up your Salt Lake City minivan, the rental counter agent will verify your license and may request your IDP if your license is not in a recognizable script. Having it ready avoids delays at the desk.
Can drivers under 25 rent a minivan in Salt Lake City?
It depends on the driver's age. In Salt Lake City, the standard minimum age to rent without a surcharge is 25. Drivers aged 21 to 24 can rent but will be charged a daily young-renter surcharge, and most rental companies restrict the vehicle classes available to them.
Minivans are specifically listed as a restricted vehicle class for under-25 drivers at most rental brands. This means a driver aged 21 to 24 may not be able to rent a minivan in Salt Lake City at all, depending on the brand. Eligible classes for younger drivers are typically limited to economy, compact, intermediate, and compact SUV categories.
Key points for younger drivers considering a Salt Lake City minivan rental:
- Drivers under 21 cannot rent in Utah under standard policies
- Drivers aged 21 to 24 pay a daily young-renter surcharge that varies by brand
- Minivans and other large vehicle classes are commonly restricted to drivers 25 and older
- Some Avis and Budget rates waive the young-renter surcharge for drivers aged 21 to 24 from Latin America and the Caribbean, but this exception applies only to eligible vehicle categories and does not include minivans
If you are under 25 and need a minivan in Salt Lake City, contact customer support before booking to confirm availability and applicable fees for your specific brand and dates.
What airport fees and taxes are added to a minivan rental at Salt Lake City Airport?
When you pick up a minivan at Salt Lake City International Airport, several fees and taxes are added on top of the base rental rate. These are standard charges applied to all airport rentals in Salt Lake City and are separate from the vehicle rate itself.
Typical fees at Salt Lake City Airport minivan rentals include:
- Airport Concession Recovery Fee (ACRF): approximately 10% to 12% of the base rate, charged by the rental company to recover the cost of operating at the airport
- Customer Facility Charge (CFC): approximately US$4.50 per day, capped at US$31.50 per rental, which funds the Gateway Center rental car facility
- Salt Lake City rental car tax: approximately 3.25%
- Additional state and local surcharges: up to 1% to 2% combined
In total, airport fees and taxes can add 15% to 20% above the base minivan rate at Salt Lake City Airport.
If you want to reduce these fees, off-airport minivan rental locations in downtown Salt Lake City or nearby areas avoid the concession and facility charges, which can result in savings of 20% to 40% compared to airport rates. The trade-off is that off-airport locations require a shuttle ride and may have shorter operating hours.
Your booking confirmation will show which taxes and fees are included in your prepaid rate versus what is due at pickup.
What travel assistance is included with my Salt Lake City minivan rental?
Most bookings include travel assistance coverage provided by Terrawind Global Protection at no extra cost. This benefit is relevant if something goes wrong during your Salt Lake City minivan rental, such as a medical emergency on the I-15 corridor or a breakdown in a remote area outside the city.
Coverage typically includes:
- Travel and medical assistance for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
This coverage does not include damage to the rental minivan itself (that is handled by CDW/LDW) or third-party liability to others (covered by LIS/ALI/SLI).
To use the assistance during your Salt Lake City minivan trip, contact Terrawind 24 hours a day, 7 days a week. Have your Hola Car Rentals confirmation number ready when you call.
Important: This travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this coverage.
Always check your booking confirmation for the exact terms, limits, and coverage dates that apply to your specific reservation.
Is it cheaper to pick up a minivan at Salt Lake City Airport or at a downtown location?
Yes, off-airport minivan rental locations in Salt Lake City are generally cheaper than picking up at Salt Lake City International Airport, often by 20% to 40%.
The price difference comes from fees that apply only at the airport:
- Airport Concession Recovery Fee (approximately 10% to 12% of the base rate)
- Customer Facility Charge (approximately US$4.50 per day)
- Additional local surcharges
Downtown Salt Lake City locations such as Avis at 255 South West Temple, Budget at 235 West 500 South, and Dollar/Thrifty at 750 South Main Street do not carry these airport-specific fees, which lowers the total cost of your minivan rental.
Trade-offs to consider when choosing a downtown Salt Lake City minivan pickup:
- You need to get from the airport to the downtown location independently, either by taxi, rideshare, or public transit
- Downtown counter hours are shorter. For example, Avis downtown operates Monday to Friday 8 AM to 4 PM, Saturday 8 AM to 2 PM, and Sunday 8 AM to noon, compared to extended airport hours
- Some downtown brands offer a free pickup service from nearby hotels
If you are arriving by plane and want the most convenient experience, the airport is the simpler choice despite the higher cost. If saving money on your Salt Lake City minivan rental is the priority and you can manage the transfer, a downtown location is worth considering.
How does the fuel policy work for a minivan rental in Salt Lake City?
Minivan rentals in Salt Lake City follow a Full-to-Full fuel policy by default. You receive the minivan with a full tank and must return it full to avoid fuel charges.
Steps to follow:
- At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the return location before dropping off the minivan, so the gauge does not drop below full during the drive back
- Keep your final fuel receipt showing the date, time, and station address
If you return the Salt Lake City minivan with less than a full tank, the rental company may charge you for the fuel shortfall at their own refueling rate, which is typically higher than pump prices, plus a refueling service fee.
Some counter locations may offer a Prepaid Fuel option (Full-to-Empty), where you pay for a full tank upfront and return the minivan at any fuel level. Any unused fuel is generally non-refundable under that option.
For after-hours returns in Salt Lake City, leave your fuel receipt in the return envelope and keep a photo of the full gauge on your phone as documentation in case a dispute arises.
Can I add an additional driver to my minivan rental in Salt Lake City?
Yes, you can add an additional driver to your Salt Lake City minivan rental, either at no cost if your rate includes it or for a daily fee paid at the counter.
Check your booking confirmation for the line that reads Additional driver free of charge. If it appears, the first additional driver is included at no extra cost. If it does not appear, the following daily fees apply:
- Avis, Budget, and Payless: US$13 per day plus taxes, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
Requirements for adding a driver to your Salt Lake City minivan rental:
- The additional driver must be present at the counter at pickup with a valid driver's license and photo ID
- They must meet the minimum age requirements. For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old
- If their license uses a non-Latin alphabet, they must also present an IDP
- Both the main driver and the additional driver must sign the rental agreement
Only drivers listed on the rental agreement are covered by protections such as CDW/LDW. Anyone who drives the Salt Lake City minivan without being named on the contract may void those coverages.
What happens if I return my Salt Lake City minivan rental after hours?
Yes, after-hours returns are available at Salt Lake City minivan rental locations, but the process and availability vary by brand and location.
At Salt Lake City International Airport, several brands support 24-hour drop-off at the Gateway Center. Budget operates around the clock, and other brands such as Avis and Alamo offer after-hours key drop facilities. Off-airport locations such as Fox at 460 South Redwood Road may have different arrangements, so confirm with your specific brand before your return.
Steps for an after-hours minivan return in Salt Lake City:
- Refuel the minivan before arriving at the return location, as fuel stations near the airport are accessible at most hours
- Follow the return lane signs to the designated drop area for your brand
- Complete the key drop using the envelope or box provided, and keep a copy of any paperwork
- Take photos of the minivan's exterior, interior, and fuel gauge before leaving
- Keep your final fuel receipt as proof of a full tank
Be aware that when you drop off after hours, the vehicle has not yet been formally checked in by a staff member. You remain responsible for the minivan until the rental company processes the return the next business day. Any damage noted at check-in after your departure could still be attributed to your rental period, so documentation at drop-off is important.
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