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Frequently Asked Questions
What does my Hola Car Rentals booking with Hertz in Saskatoon include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car rental companies in Saskatoon, including Hertz, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique Hertz rental experience with complete protection and peace of mind during your trip in Saskatoon.
Will I face unexpected charges at the Hertz counter in Saskatoon when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Hertz booking in Saskatoon are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Hertz counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Hertz counter in Saskatoon charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Hertz to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Hertz counter at Saskatoon Airport (YXE)?
The Hertz counter at Saskatoon John G. Diefenbaker International Airport (YXE) is located inside the terminal at #15 2625 Airport Drive, Saskatoon, SK S7L 7L1. You will find it in the baggage claim area after you collect your luggage.
Once you have completed the paperwork at the Hertz counter, a shuttle is available to take you to your vehicle, so you do not need to walk to the lot on your own. The overall process from counter to driving away typically takes around 15 to 20 minutes.
The Hertz airport counter in Saskatoon operates with extended hours, generally from 07:30 through to late night (up to 23:59 or beyond on some days), making it convenient for passengers arriving on evening flights. Always confirm current hours on your booking confirmation before travel, as schedules can vary by day and season.
Does Hertz have off-airport locations in Saskatoon?
Yes, Hertz has two off-airport locations in Saskatoon in addition to the counter at Saskatoon Airport (YXE).
- Saskatoon North: 3911 Burron Ave, Saskatoon, SK (north of the city center), open Monday through Friday approximately 07:30 to 23:59 and weekends 08:30 to 17:00.
- Saskatoon East: 139B 105 St E, Saskatoon, SK S7N 1Z2 (east side of the city, roughly 5.4 miles from the airport), open Monday through Friday approximately 08:00 to 17:30 and Saturday 09:00 to 15:00; closed Sunday.
Unlike the Hertz counter at Saskatoon Airport, these city locations do not have terminal integration or a shuttle service. You will need to arrange your own transport to reach them, for example by taxi or rideshare from the airport, which typically takes 20 to 30 minutes. Note that the off-airport Hertz locations in Saskatoon have earlier closing times, especially on weekends, so plan your arrival accordingly.
What documents do I need to pick up a Hertz rental car in Saskatoon?
To collect your Hertz rental in Saskatoon, you must bring the following physical documents to the counter:
- A valid, original driver's license (not a digital copy). If your license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), you must also carry an International Driving Permit (IDP) as a translation alongside your original license.
- A major credit card in the main driver's name, with the driver's name printed on the physical card, to cover the security deposit hold.
- A valid passport or government-issued photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight tickets or proof of onward travel.
All documents must be physical originals. Digital versions shown on a phone or tablet are not accepted at the Hertz counter in Saskatoon or at any other location.
The IDP is a translation only and is not valid without your original license. If you think you may need one, obtain it in your home country before traveling, as it cannot be issued abroad.
Are there toll roads near Saskatoon that affect my Hertz rental?
No, there are no toll roads in Saskatchewan, so you will not encounter any tolls while driving your Hertz rental in or around Saskatoon. The province has no cashless toll systems, no toll bridges, and no congestion charges or emissions zones of the kind found in some other cities.
Toll programs such as TollPass or PlatePass that Hertz offers in the United States are not applicable to Saskatoon or anywhere else in Saskatchewan.
However, if your travel plans take you beyond Saskatchewan into provinces or regions that do have tolls, the Tolls Cashback benefit included with your Hola Car Rentals booking can reimburse you up to 5% of your total booking value for tolls paid during the rental period. To claim, email [email protected] within 30 days of returning your Hertz vehicle, attaching your booking confirmation, rental agreement, and toll receipts.
Is a credit card required to rent from Hertz in Saskatoon?
Yes, a major credit card in the main driver's name is required to rent from Hertz in Saskatoon. The card must be a physical card with the driver's name printed on it, and it must have sufficient available credit to cover the security deposit hold placed at pickup.
For Canada, the typical security deposit hold at Hertz ranges from approximately CAD 300 to CAD 500, though some locations may hold up to CAD 750 depending on the vehicle class and rental duration. This is a temporary authorization, not a charge, and your bank will release it after the rental ends, though it can take up to 15 business days to reflect on your statement.
- Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the deposit hold.
- Digital wallets (Apple Pay, Google Pay) are not accepted at the counter for this purpose.
- Even if you prepaid your booking online, you must still present a physical credit card at the Hertz counter in Saskatoon.
Bringing a backup credit card in your name is strongly recommended in case your primary card is declined.
How does the fuel policy work for Hertz rentals in Saskatoon?
Hertz rentals in Saskatoon follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid additional charges.
- At pickup, check the fuel gauge with the Hertz agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the gauge and odometer.
- During your rental, use the correct fuel type as shown in the vehicle (gasoline or diesel). Wrong-fuel incidents are not covered by the fuel policy.
- Before returning the car, refuel within approximately 10 miles or 15 km of the Saskatoon return location so the gauge does not drop below full before you arrive.
- Keep your final fuel receipt showing the date, time, and station address as proof.
Fuel prices in Saskatoon tend to be lower than the Canadian National average, which makes refueling before returning your Hertz vehicle a cost-effective choice. If you return the car below the recorded starting level, Hertz may charge you for the shortfall at their own refueling rate, which is typically higher than the pump price, plus a service fee.
What is the security deposit amount for Hertz in Saskatoon?
When you pick up your Hertz rental in Saskatoon, a temporary authorization hold will be placed on your credit card. For Canada, the typical hold at Hertz ranges from approximately CAD 300 to CAD 500, though some Saskatoon locations may require a minimum authorization of around CAD 750, particularly for premium or larger vehicle classes.
This hold is not a charge. It reduces your available credit temporarily and is released after you return the vehicle. Your bank or card issuer controls how quickly the hold disappears from your statement, and it can take up to 15 business days after the rental ends.
Important points to keep in mind:
- The exact hold amount is set by the Hertz counter and local policy, not by Hola Car Rentals. The figures above are estimates only.
- Only a physical major credit card in the main driver's name with the name printed on the card is accepted. Debit, prepaid, and virtual cards are not accepted.
- Make sure your card has enough available credit to cover both the hold and any expected rental charges.
- Notify your bank of your travel to Saskatoon to prevent fraud blocks on the authorization.
Can I add an additional driver to my Hertz rental in Saskatoon?
Yes, you can add an additional driver to your Hertz rental in Saskatoon, either as part of your rate or by paying a fee at the counter.
For Hertz in Saskatoon, the additional driver fee is approximately US$13.50 per rental day plus applicable taxes, with a maximum cap of US$189 plus taxes. Check your booking confirmation first, as some Hola Car Rentals rates include one additional driver free of charge.
To add a driver at the Hertz counter in Saskatoon:
- The additional driver must be present at pickup with their valid driver's license (and an IDP if their license is not in English or uses a non-Latin alphabet).
- Both the main driver and the additional driver must sign the rental agreement.
- The additional driver must meet the minimum age requirements for the rental location.
Only drivers named on the rental agreement are covered by protections such as CDW/LDW and liability coverage. If someone drives the Hertz vehicle in Saskatoon without being listed on the contract, those protections may be void and additional charges could apply.
What driving rules should I know before renting from Hertz in Saskatoon?
Driving a Hertz rental in Saskatoon involves a few local road features that can catch first-time visitors off guard.
- The default speed limit on most Saskatoon streets is 50 kph under Traffic Bylaw 7200. This is strictly enforced and lower than what drivers from larger Canadian cities like Toronto or Vancouver may expect.
- Circle Drive is Saskatoon's primary ring road, but it is incomplete. It has partial connections, non-standard interchanges, and rail crossings (CN and CP lines) that create shifted highway alignments, particularly where Highway 16 crosses over CP Rail. These layouts differ significantly from the fully circumferential ring roads found in Calgary or Edmonton.
- Several residential streets in Saskatoon use one-way pairs, which can be confusing if you are navigating without a GPS. The Hertz vehicle may include a GPS add-on, or you can use a navigation app on your phone.
- Highway 41 and Highway 16 interchanges near Saskatoon feature flyovers, partial cloverleaf designs, and signalized ramps that are unlike standard diamond interchanges, so read signage carefully.
Canada drives on the right-hand side of the road, the same as the United States. Third-party liability insurance is required by provincial law and is included by default when renting through Hola Car Rentals in Saskatoon.
Is insurance included in my Hertz rental in Saskatoon?
Yes, third-party liability insurance is included by default when you rent from Hertz in Saskatoon through Hola Car Rentals, as required by Saskatchewan provincial law. This covers bodily injury and property damage you may cause to other people while driving the rental vehicle.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) coverage for the rental vehicle itself depends on the rate plan you selected. Check your booking confirmation to see what is included.
- CDW/LDW reduces your financial liability if the Hertz vehicle is damaged or stolen. A deductible may still apply unless your confirmation states zero deductible.
- CDW/LDW does not cover third-party liability (that is handled separately), your personal injuries, or your belongings.
- Excluded items typically include tires, the undercarriage, the roof, and keys unless a specific add-on covers them.
If you are unsure what your Saskatoon Hertz booking includes, review the rate details on your Hola Car Rentals confirmation before pickup. You can also add supplemental liability coverage at checkout for higher limits if needed.
Can I pick up my Hertz car in Saskatoon and return it in a different city?
Yes, one-way rentals are possible with Hertz, allowing you to pick up in Saskatoon and return the vehicle at a different location. However, a drop-off fee may apply depending on the route, the distance between locations, and the vehicle class.
When booking through Hola Car Rentals, any applicable drop-off fee for your Saskatoon Hertz rental will be shown on the rate details page under the section labeled "To pay at destination" before you confirm. This fee is not prepaid and is paid directly at the Hertz counter.
- Same-city routes (for example, Saskatoon Airport to a Saskatoon city location) often carry no drop-off fee.
- Routes between different cities or provinces typically do carry a drop-off fee, which varies by distance and vehicle class.
- Cross-border one-way rentals (for example, from Saskatoon into the United States) may be restricted or subject to higher fees. Confirm with Hertz before booking.
If you change your return location after booking, the rental may be repriced and the drop-off fee recalculated. Always verify the updated terms before making changes to your Saskatoon Hertz reservation.
Does my Hertz booking in Saskatoon include travel assistance?
Most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, and this applies to Hertz rentals in Saskatoon as well. However, this benefit is available only to customers who are not residents of Canada or the United States. Canadian and American residents do not qualify for this coverage.
For eligible customers, the travel assistance included with your Saskatoon Hertz booking typically covers:
- Travel insurance with medical coverage for up to 5 passengers.
- Legal assistance in the event of a road accident, which can be particularly useful if you are involved in an incident on Saskatoon's Circle Drive or on one of the provincial highways.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
To reach the assistance line 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free or collect), or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Check your booking confirmation for the exact coverage terms and limits that apply to your Saskatoon Hertz rental.
How do I return my Hertz rental car at Saskatoon Airport?
To return your Hertz rental at Saskatoon Airport (YXE), drive to the rental facility located across from the baggage claim area at #15 2625 Airport Drive, Saskatoon. Follow the airport signage for car rental returns as you approach the terminal.
Before returning the vehicle to Hertz in Saskatoon:
- Refuel within approximately 10 miles or 15 km of the airport to comply with the Full-to-Full fuel policy. Keep your receipt as proof of refueling.
- Remove all personal belongings from the vehicle.
- Take photos of the vehicle's condition and the fuel gauge before handing over the keys.
At the Hertz counter, an agent will inspect the vehicle and close out your rental agreement. Ask for a final receipt at the time of return so you have a record of all charges. If you are returning outside staffed hours, check your rental agreement for any key drop or after-hours return instructions specific to the Saskatoon location.
The Hertz airport counter in Saskatoon operates until late at night on most days, so after-hours returns are less common than at smaller locations. If any unexpected charges appear after return, the No Extra Charges© guarantee through Hola Car Rentals can help address items that were not disclosed on your confirmation.
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