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About hiring a car with Hertz in Gulfport
Frequently Asked Questions
What does my Hola Car Rentals booking with Hertz in Gulfport include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Gulfport, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Gulfport.
Will I face unexpected charges at the Hertz counter in Gulfport when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Gulfport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Gulfport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Hertz counter at Gulfport-Biloxi Regional Airport?
The Hertz counter at Gulfport-Biloxi Regional Airport is located at 14035 Airport Road, Suite D, Gulfport, MS 39503. Because Gulfport-Biloxi Regional Airport is a compact facility, the Hertz hire area is accessible on-site without a long transit, and no consolidated hire centre or train connection is involved.
After collecting your bags, follow the car hire signs towards the Hertz desk. Once paperwork is complete, you will proceed to the adjacent lot to pick up your vehicle. Allow roughly 20 to 45 minutes from arrival to driving away, depending on queue length and how quickly the Hertz agent processes your documents.
If you are not flying in and prefer an off-airport option, Hertz also operates a separate city location at 10495 B Highway 49, Gulfport. That location requires you to arrange your own transport (taxi, rideshare, etc.) since it is a standalone office on US-49 with no airport shuttle connection.
What documents do I need to pick up a Hertz hire car in Gulfport?
To collect your Hertz vehicle in Gulfport, you must bring the following physical documents to the counter:
- A valid, original driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the card (debit and prepaid cards are not accepted for the authorisation hold)
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, for example Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence at the Hertz counter in Gulfport.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted by Hertz or any other hire partner.
Does Hertz in Gulfport require a credit card for the security deposit?
Yes, Hertz in Gulfport requires a physical major credit card in the main driver’s name to place an authorisation hold at pickup. Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the deposit.
For a standard vehicle in the United States, Hertz and similar partners typically place a hold of around US$ 300 to US$ 400 on your card. The exact amount can vary based on vehicle class, hire duration, and location-specific rules at the Gulfport counter.
The hold is a temporary authorisation, not a charge. It reduces your available credit until Hertz releases it after you return the vehicle. Your bank controls how quickly the hold disappears from your statement, which can take up to 15 working days after the hire concludes.
Tips to avoid issues at the Gulfport Hertz counter:
- Confirm your card is enabled for in-person transactions and set a travel notice with your bank
- Bring a backup credit card in your own name in case your primary card is declined
- Make sure available credit covers the hold amount plus any expected charges
Are there toll roads near Gulfport that I should know about for my Hertz hire?
No, Mississippi has no toll roads, so you will not encounter any toll charges whilst driving your Hertz hire in or around Gulfport. There are no cashless toll systems, transponder requirements, or congestion charges anywhere in the state.
Because no tolls apply locally, you do not need to enrol in any toll programme at the Hertz counter in Gulfport, and there is no risk of toll-related administrative fees or plate-billing charges during a trip that stays within Mississippi.
However, if your travel plans take you beyond Gulfport into neighbouring states such as Louisiana or Florida, toll roads may apply in those areas. In that case, your Hertz vehicle will typically have an electronic toll device installed, and you can choose between an unlimited daily toll package (generally US$ 11 to US$ 25 per day, depending on the partner and location) or a pay-per-use arrangement where actual tolls plus processing fees are billed to your card after the hire ends.
Hola Car Rentals includes Tolls Cashback on all bookings, so any tolls you pay during your trip, whether in a neighbouring state or elsewhere, may be partially reimbursed. See the next FAQ for details on how to claim.
How does Tolls Cashback work for a Hertz hire starting in Gulfport?
All Hola Car Rentals bookings, including Hertz hires starting in Gulfport, include Tolls Cashback. This benefit reimburses up to 5% of your total booking value for tolls you pay during the hire period.
Since Mississippi has no toll roads, you will only accumulate toll charges if your Hertz trip from Gulfport takes you into a state with tolls, such as Louisiana or Florida. Any tolls paid in those areas are eligible for the cashback claim.
To claim your reimbursement after returning your Hertz vehicle:
- Email [email protected] within 30 days of the return date
- Use the subject line: Tolls Cashback - followed by your reservation confirmation number
- Attach your Hola Car Rentals booking confirmation, the Hertz hire agreement, and a receipt or statement showing the toll charges paid
- Include your full name, travel dates, and the last 4 digits of the card used for the booking
Refunds are processed to the original payment method and typically arrive within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted, so keep your toll receipts and submit promptly after your Gulfport Hertz hire concludes.
What is the minimum age to hire a car with Hertz in Gulfport?
The minimum age to hire a Hertz vehicle in Gulfport without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire but will be charged an additional daily underage fee at the Hertz counter in Gulfport.
For Hertz, the young-driver surcharge is US$ 13.50 per hire day plus applicable taxes, with a maximum cap of US$ 189 plus taxes for the hire period. This fee is paid directly at the Gulfport counter and cannot be prepaid online.
Additional restrictions for under-25 drivers at Hertz in Gulfport include:
- Most premium, full-size, luxury, SUV, van, and convertible vehicle classes are restricted to drivers 25 and older
- Economy, compact, and intermediate categories are generally available to younger drivers
- A valid driver’s licence and a major credit card in the driver’s name are still required regardless of age
Drivers under 21 are not eligible to hire with Hertz in Gulfport or elsewhere in Mississippi. If you are unsure whether your chosen vehicle class is available for your age group, contact customer service before booking.
Can I add an additional driver to my Hertz hire in Gulfport?
Yes, you can add an additional driver to your Hertz hire in Gulfport, either as part of your rate or by paying a fee at the counter.
For Hertz, the additional driver fee is US$ 13.50 per hire day plus taxes, with a maximum charge of US$ 189 plus taxes for the full hire period. This fee is paid at the Gulfport Hertz counter and is not prepaid online unless your booking confirmation explicitly states that an additional driver is included at no charge.
Requirements for adding a driver at the Gulfport Hertz counter:
- The additional driver must be present at pickup with a valid driver’s licence
- If their licence uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), an International Driving Permit is also required
- The additional driver must meet the minimum age requirement; drivers under 25 may face a young-driver surcharge or be declined depending on their age
- Both the main driver and the additional driver must sign the hire agreement
Only drivers listed on the Hertz hire agreement in Gulfport are covered by the vehicle’s protections such as CDW/LDW. Anyone not named on the contract who drives the car may void cover entirely.
What fuel policy applies to Hertz hires in Gulfport?
Hertz hires in Gulfport follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
Steps to follow for a smooth fuel return near the Gulfport Hertz locations:
- At pickup, confirm the fuel gauge reads full and that the starting level is recorded on the Hertz hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the return location before dropping off the car
- Keep your final fuel receipt showing the date, time, and station address
- Show the full gauge to the Hertz agent at the Gulfport return lot, or leave the receipt in the key envelope for after-hours drops
If you return the Hertz vehicle in Gulfport with less than a full tank, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than the pump price, plus an administrative service fee.
Note that fuel prices in the Gulfport-Biloxi area have historically been slightly below the National average, so refuelling locally before returning to the Hertz lot at 14035 Airport Road or 10495 B Highway 49 is a cost-effective choice.
Is a one-way hire possible with Hertz from Gulfport to another city?
Yes, one-way hires with Hertz from Gulfport to another city are possible, but a drop-off fee may apply depending on the route, vehicle class, and season.
When booking a one-way Hertz hire that starts in Gulfport, the drop-off fee, if applicable, will appear on the booking details page under the section labelled "To pay at destination." This fee is set by Hertz, is route-specific, and cannot be prepaid through the booking platform.
General patterns to expect:
- Short regional routes within Mississippi may carry a lower or no drop-off fee
- Long-distance routes, for example Gulfport to Dallas or Gulfport to Atlanta, typically include a one-way fee
- Premium, large SUV, and speciality vehicle classes often carry higher repositioning fees
- Cross-border one-ways, such as Gulfport to a location in Mexico or Canada, are generally restricted or require special authorisation from Hertz
If you need to change your drop-off location after booking, the hire will be repriced and the drop-off fee may increase. Always review your confirmation to verify the fee shown matches what you agreed to at the Gulfport Hertz counter.
What insurance cover is included in a Hertz booking in Gulfport?
The insurance and protection options included in your Hertz hire in Gulfport depend on the rate plan selected at booking. It is important to review your confirmation carefully before arriving at the Gulfport Hertz counter.
Common coverages and what they protect:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Hertz vehicle from a collision, theft, or vandalism. A deductible may still apply unless your plan states zero excess.
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people or vehicles. Some U.S. states require a minimum liability level; Mississippi does not mandate a specific minimum for hire companies, so confirming this coverage is included in your Hertz Gulfport booking is strongly recommended.
What these coverages do not include:
- Damage to tyres, undercarriage, roof, or keys unless specifically added
- Personal injuries to you or your passengers (that requires PAI)
- Your personal belongings (that requires PEC)
- Any incident involving an unauthorised driver not listed on the Hertz agreement
Always confirm which protections appear on the Hertz hire agreement at the Gulfport counter before signing.
What happens if my Hertz pickup in Gulfport is delayed due to a late flight?
If your flight into Gulfport-Biloxi Regional Airport is delayed, Hertz will generally hold your reservation for up to 24 hours from the original scheduled pickup time. As long as you arrive within that window and the Hertz counter is still open, your booking should be honoured.
Key points to keep in mind:
- If the delay is less than 24 hours, proceed to the Hertz counter at 14035 Airport Road, Suite D, Gulfport as soon as you land
- If the delay will push your arrival beyond 24 hours from the original pickup time, contact support as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected]
- Arriving after counter hours may mean the Hertz desk is closed; confirm operating hours for the Gulfport location in advance and check whether after-hours pickup arrangements are available
- If the booking is forfeited due to a delay beyond 24 hours, no automatic refund applies, so early communication is essential
Because Gulfport-Biloxi Regional Airport is a smaller facility, counter staffing hours may be more limited than at major hubs. Checking the Hertz Gulfport counter hours before your travel date is a practical precaution.
Does travel assistance apply to my Hertz hire in Gulfport?
Yes, most Hola Car Rentals bookings, including Hertz hires in Gulfport, include travel assistance provided by Terrawind Global Protection. However, this benefit applies only to travellers who are not residents or citizens of the United States or Canada. US and Canadian residents do not qualify for this cover.
For eligible renters, the travel assistance covers scenarios that could arise during a Hertz hire in Gulfport or on a road trip along the Mississippi Gulf Coast, such as:
- Medical emergencies for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for baggage lost by the airline on your way to Gulfport
- Flight cancellation insurance
This cover does not include damage to the Hertz vehicle (that is CDW/LDW) or liability to third parties (that is LIS/ALI/SLI).
To reach the assistance line 24 hours a day, 7 days a week:
- Phone (toll-free or collect): +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call, along with your location and a description of the situation.
Can I return my Hertz car to a different location than where I picked it up in Gulfport?
Yes, you can return your Hertz hire to a different location than the one where you picked it up in Gulfport, but a one-way drop-off fee may apply and must be reviewed before confirming your booking.
Hertz operates two locations in Gulfport: the airport counter at 14035 Airport Road and the off-airport office at 10495 B Highway 49. Returning between these two Gulfport locations may or may not carry a fee depending on Hertz's current routing rules.
If you plan to return the vehicle outside Gulfport entirely, for example to New Orleans, Memphis, or another city, the drop-off fee will be shown on the booking details page under "To pay at destination" during checkout. This fee is paid directly to Hertz at the end of the hire and cannot be prepaid.
Things to keep in mind:
- Changing your drop-off location after booking will reprice the hire and may increase the fee
- Cross-border returns, such as returning a Gulfport Hertz vehicle in Mexico or Canada, are generally not permitted without prior authorisation
- If the Hertz counter charges a drop-off fee that was not disclosed on your confirmation, keep all paperwork and contact support, as Hola Car Rentals' No Extra Charges© Coverage may apply after verification
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