Enterprise Car Rental
in Vancouver

Hola Car Rentals is a premium partner of the leading car rental companies in Vancouver, including Enterprise, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique Enterprise rental experience with complete protection and peace of mind during your trip in Vancouver.

No. With Hola Car Rentals, all costs and charges for your Enterprise booking in Vancouver are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Enterprise counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Enterprise counter in Vancouver charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Enterprise to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Enterprise counter at Vancouver International Airport is located in-terminal at 3211 Grant McConachie Way, Richmond, BC. After landing at YVR, you take a shuttle service directly to the Enterprise rental counter rather than walking from the terminal.

Counter hours at the Vancouver YVR Enterprise location run from 6:00 AM to 11:00 PM daily. If your flight arrives close to closing time, plan your pickup accordingly, as no confirmed after-hours pickup option is available at this location.

When you arrive at the Enterprise counter in Vancouver, bring:

• Your physical driver's license (original, unexpired)
• A major credit card in the main driver's name with the name printed on the card
• Your passport or government-issued photo ID
• Your booking confirmation

All documents must be physical originals. Digital copies are not accepted at the Enterprise desk in Vancouver.

Enterprise operates several city center branches in Vancouver beyond the airport, each with its own hours.

• Downtown Vancouver (102 1111 West Georgia St): Tuesday through Friday 8:00 AM to 5:00 PM, Saturday and Sunday 9:00 AM to 2:00 PM. Monday hours are not confirmed.
• Vancouver Olympic Village (22 E 2nd Ave): Monday through Friday 8:00 AM to 5:00 PM, Saturday and Sunday 9:00 AM to 4:00 PM.
• Vancouver Kitsilano (1696 W 1st Ave): Detailed hours are not confirmed; contact the branch directly before your visit.

City center Enterprise branches in Vancouver have shorter operating windows than the YVR airport location, which is open 6:00 AM to 11:00 PM daily. No after-hours pickup or return is confirmed at any Vancouver city branch.

If your travel schedule does not align with these hours, the Vancouver YVR airport Enterprise location offers the most flexible window for pickup and return.

Yes, there is one tolled crossing near Vancouver that may affect your Enterprise rental: the Port Mann Bridge. Most roads in British Columbia are toll-free, but the Port Mann Bridge uses a fully cashless tolling system where charges are captured by license plate. There are no cash lanes, so you cannot pay at the crossing.

When you rent through Enterprise in Vancouver, the company may offer an optional TollPass program. This typically charges a convenience fee of around US$3.95 to US$4.95 per day, capped at approximately US$30 per rental period, and covers tolls on eligible roads like the Port Mann Bridge on a pay-per-use basis.

If you do not enroll in a toll program, Enterprise will receive the invoice from the toll authority and charge the toll amount plus an administrative processing fee to your credit card, sometimes weeks after your rental ends.

There are no congestion charges, emissions zones, or city-center driving fees in Vancouver or anywhere else in British Columbia.

Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Enterprise rental in Vancouver.

This is especially useful if you cross the Port Mann Bridge, the only tolled crossing near Vancouver, since it is fully cashless and charges are billed after the rental ends.

To claim your cashback after returning your Enterprise vehicle in Vancouver:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback, followed by your reservation number
• Attach your Hola Car Rentals booking confirmation, the signed rental agreement from Enterprise, and a toll receipt or invoice showing the charges

Example: if your Vancouver Enterprise booking totals US$400, the 5% cap is US$20. If you paid US$12 in Port Mann Bridge tolls, you receive US$12 back. If you paid US$30, you receive US$20 (the cap).

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

Yes, one-way rentals are possible with Enterprise in Vancouver, allowing you to pick up in Vancouver and return the vehicle at a participating Enterprise location in another Canadian city.

One-way rentals must be booked in advance. A drop-off fee may apply depending on the pickup and return locations, the distance between them, and the vehicle class selected. This fee is disclosed during the booking process under the section listing charges due at the destination.

Key things to know before booking a one-way Enterprise rental from Vancouver:

• The drop-off fee is a one-time charge set by Enterprise to reposition the vehicle and is not included in the prepaid rate
• Cross-border one-way rentals (for example, Vancouver to a US city) may be restricted or carry higher fees; confirm with Enterprise at the time of booking
• Changing your return location after booking may reprice the rental and recalculate the drop-off fee

Always review your booking confirmation to verify the drop-off fee shown before completing your reservation for a Vancouver Enterprise one-way rental.

To collect your Enterprise rental in Vancouver, you must present the following physical documents at the counter:

• Your original, unexpired driver's license in the main driver's name
• A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
• A valid passport or government-issued photo ID
• Your booking confirmation
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is required alongside your original license. The IDP is a translation only and is not valid without the original license.

Visitors to Vancouver driving on a valid foreign license can generally do so in British Columbia, but Enterprise may still request an IDP as a translation if your license is not in English. Obtain your IDP in your home country before traveling, as it cannot be issued abroad.

All documents must be physical originals. Digital copies are not accepted at the Enterprise counter in Vancouver.

When you pick up your Enterprise rental in Vancouver, the counter will place a temporary authorization hold on your credit card as a security deposit. For standard vehicles rented in Canada, this hold is typically in the range of CAUS$ 300 to CAUS$ 500, though some Vancouver locations may require a minimum authorization of approximately CAUS$ 750.

The hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle. Your bank controls how quickly the hold disappears from your statement, which can take up to 15 business days.

Important requirements for the deposit at the Enterprise counter in Vancouver:

• You must present a physical major credit card with the driver's name printed on the card
• The card must be in the main driver's name
• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
• Ensure your card has sufficient available credit to cover the hold plus any expected charges

If you prepaid your booking online, you are still required to present a physical credit card at the Enterprise desk in Vancouver for the deposit hold.

Yes, a young driver surcharge applies at Enterprise in Vancouver for renters under 25 years of age. Enterprise, along with Alamo and National, charges approximately US$15 per day plus applicable taxes for drivers who do not meet the standard minimum age threshold.

The minimum age to rent with Enterprise in Vancouver is generally 21, though this can vary by vehicle class. Drivers between 21 and 24 are typically subject to the young driver surcharge, which is paid directly at the Enterprise counter in Vancouver and is not included in the prepaid booking rate.

If you are adding a young additional driver to your Vancouver Enterprise rental, the same surcharge rules apply to that driver as well. The additional driver must be present at the counter, show a valid license, and sign the rental agreement.

Always confirm the exact age policy and surcharge amount with Enterprise at the time of pickup in Vancouver, as rules can vary by vehicle category and location.

Yes, provincial law in British Columbia requires every rental vehicle to carry third-party liability coverage. When you rent through Enterprise in Vancouver, this statutory liability insurance is included with the vehicle by default, as required under Canadian provincial regulations.

This means you are covered for bodily injury and property damage you may cause to other people while driving your Enterprise rental in Vancouver. However, the default statutory minimum may be lower than what you would want for full peace of mind on busy Vancouver roads and highways.

You can purchase supplemental liability coverage at the Enterprise counter in Vancouver to increase your protection beyond the provincial minimum. This is especially worth considering if you plan to drive on Highway 1 or other high-traffic routes in the Greater Vancouver area.

Note that third-party liability is separate from Collision Damage Waiver (CDW), which covers damage to the rental vehicle itself. Pairing both protections gives you the most complete coverage for your Vancouver Enterprise rental.

Enterprise rentals in Vancouver follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel fees on your Vancouver Enterprise rental:

• Check the fuel gauge with the Enterprise agent at pickup and confirm the starting level is recorded on the rental agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 15 km of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the Enterprise vehicle in Vancouver with less fuel than recorded at pickup, you may be charged for the shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a service fee.

If the vehicle was not full at pickup, ask the Enterprise agent in Vancouver to record the exact starting level on the agreement. You only need to return it at that same level.

Yes, you can add an additional driver to your Enterprise rental in Vancouver, either as part of your rate or by paying a fee at the counter.

For Enterprise in Vancouver, the additional driver fee is approximately US$15 per day plus applicable taxes when not included in your rate. Check your booking confirmation before pickup to see whether your rate already includes one additional driver at no extra cost.

Requirements for adding an additional driver at the Enterprise counter in Vancouver:

• The additional driver must be present at the counter at the time of pickup
• They must present a valid, original driver's license
• They must meet the minimum age requirements; a young driver surcharge may apply if they are under 25
• Both the main driver and the additional driver must sign the rental agreement

Only drivers named on the rental agreement are covered by protections such as CDW and liability insurance. If someone drives your Vancouver Enterprise rental without being listed on the contract, coverage may be void and additional charges could apply.

Yes, HOV (high-occupancy vehicle) lanes on Highway 1 in the Vancouver area have rules that can catch renters off guard. Solo drivers are not permitted in HOV lanes, and enforcement is active. Fines apply if you drive alone in a designated HOV lane with your Enterprise rental in Vancouver.

A few specific points to be aware of:

• HOV lanes on Highway 1 begin abruptly at certain points, such as near the Burnaby end heading west, with limited advance warning
• Some interchanges on Highway 1 in the Greater Vancouver area have HOV-only ramps, such as exit 28B at Grandview Highway, which is a left-side exit restricted to HOV traffic
• These configurations are less common than on US interstates and can be confusing if you are unfamiliar with the route

Using GPS navigation is strongly recommended when driving your Enterprise rental on Vancouver-area highways, particularly on Highway 1 through the Lower Mainland. Always check lane markings and signage before merging, as HOV restrictions are enforced regardless of whether you are a visitor or a local driver.

Yes, most bookings include travel assistance provided by Terrawind Global Protection, which can support you in situations such as a breakdown or accident while driving your Enterprise rental near Vancouver.

This benefit covers up to 5 passengers and includes:

• Travel insurance with medical coverage for accidents and non-pre-existing illnesses
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you need assistance while driving your Enterprise rental in the Vancouver area, contact Terrawind 24 hours a day, 7 days a week. Have your Hola Car Rentals confirmation number ready when you call.

Important limitation: this travel assistance benefit does not apply to Canadian residents or US residents. It is designed for travelers visiting Vancouver from outside North America.

This coverage does not replace CDW for damage to the Enterprise vehicle itself, nor does it cover third-party liability to others. For roadside mechanical assistance specific to your Enterprise rental in Vancouver, refer to the roadside assistance number printed on your rental agreement.