VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Enterprise in Rhode Island include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Rhode Island, including Enterprise, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Enterprise rental experience and peace of mind throughout your trip in Rhode Island.
Will I face unexpected charges at the Enterprise counter in Rhode Island when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Enterprise booking in Rhode Island are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Enterprise counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Enterprise counter in Rhode Island charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Enterprise to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Enterprise counter at Providence-TFGreen Airport in Rhode Island?
The Enterprise counter at Providence-TFGreen Airport (PVD) in Rhode Island is located in the InterLink facility, accessible from the terminal via the Skywalk. Follow the car rental signs from the arrivals level through the Skywalk to reach the InterLink building, where Enterprise and other rental brands are located.
The PVD Enterprise location is at 700 Jefferson Blvd, Warwick, RI 02886. Counter hours are daily from 6:00 AM to 11:59 PM, and after-hours vehicle returns are accepted. If you return outside staffed hours, park in the return lane and place your keys in the designated drop box.
Note that Enterprise neighborhood branches in Rhode Island (such as Downtown Providence or Cranston) cannot provide pickup service from PVD due to airport security rules, so plan to go directly to the InterLink counter for your airport rental.
What Enterprise locations are available in Rhode Island beyond the airport?
Enterprise operates multiple locations across Rhode Island, giving you flexibility to pick up or return a vehicle at a branch closer to your destination.
- Providence (Downtown/Federal Hill): 425 Washington St, Providence, RI 02903, Mon-Fri 8:00 AM to 6:00 PM, Sat 9:00 AM to 12:00 PM, closed Sunday
- Cranston: 255 Atwood Ave, Cranston, RI 02920
- North Providence: 1935 Mineral Spring Ave, North Providence, RI 02904
- Johnston: 1674 Hartford Ave, Unit 1, Johnston, RI 02919
- Warwick (non-airport): 1101 Post Road, Warwick, RI 02888
- West Warwick: 1276 Bald Hill Rd, Ste 180, Warwick, RI 02886
- North Kingstown: 6980 Post Rd, North Kingstown, RI 02852
- Middletown: 70 West Main Road, Middletown, RI 02842
Enterprise neighborhood branches in Rhode Island offer free pickup within 10 miles during business hours, but you must confirm at least 2 hours in advance. These branches cannot service airports due to security restrictions.
What documents do I need to pick up my Enterprise rental car in Rhode Island?
To pick up your Enterprise rental car in Rhode Island, you must present the following physical documents at the counter:
- A valid, original driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, used for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for international visitors)
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or using a Roman alphabet, an IDP is recommended but not strictly required.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Enterprise counter in Rhode Island. Debit and prepaid cards are not accepted for the security deposit hold.
Does Enterprise in Rhode Island include Tolls Cashback on my booking?
Yes, all bookings made through Hola Car Rentals, including Enterprise rentals in Rhode Island, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your rental.
Rhode Island has toll roads you may encounter, most notably the Newport Bridge (Claiborne Pell Bridge), which connects Newport on Aquidneck Island to Jamestown. Toll rates for a standard passenger car are:
- E-ZPass (non-resident): US$4.00
- Bill by Mail (no transponder, video capture of license plate): US$6.00
To claim your Tolls Cashback after returning your Enterprise vehicle in Rhode Island, email [email protected] within 30 days of return with your Hola Car Rentals reservation confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid. Refunds are issued to your original payment method and typically process within 7 to 10 business days after approval.
How do tolls work for Enterprise rental cars in Rhode Island?
Rhode Island uses the E-ZPass electronic toll system on its toll roads. The main toll road affecting most Enterprise rental car drivers in Rhode Island is the Newport Bridge, which charges:
- E-ZPass (non-resident): US$4.00 per crossing
- Bill by Mail (no transponder): US$6.00 per crossing
The RhodeWorks truck toll system operates at 12 locations on major interstates including I-95, I-295, and I-195, but these apply only to heavy trucks, not standard passenger cars rented from Enterprise.
Your Enterprise rental vehicle in Rhode Island will typically include an electronic toll device. At the counter, you can choose to enroll in an unlimited toll program (usually US$11 to US$25 per day) or pay per use. If you opt out, the rental company will charge actual toll amounts plus administrative processing fees to your credit card after the rental ends.
Rhode Island has no congestion charges, emissions zones, or city-center driving fees, so no additional road-use charges apply beyond the Newport Bridge toll if your route includes it.
What is the security deposit for an Enterprise rental in Rhode Island?
When you pick up your Enterprise rental car in Rhode Island, the counter will place a temporary authorization hold on your credit card as a security deposit. For standard vehicles rented in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by vehicle class, location, and season.
Important points to keep in mind:
- The hold is not a charge; it temporarily reduces your available credit until released after you return the vehicle
- Only a major credit card with the driver's name printed on the card is accepted; debit cards and prepaid cards are not accepted
- Premium or specialty vehicles may require a higher hold amount
- After returning your Enterprise vehicle in Rhode Island, the hold is released, but your bank may take up to 15 business days to reflect the release
Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel plans to avoid fraud blocks on the authorization.
Can I add an additional driver to my Enterprise rental in Rhode Island?
Yes, you can add an additional driver to your Enterprise rental in Rhode Island, either included in your rate or for a fee paid at the counter.
When the additional driver fee is not included in your booking, Enterprise in Rhode Island charges US$15 per day plus applicable taxes for each additional driver. Check your booking confirmation to see whether your rate already includes one additional driver at no extra cost.
Requirements for adding a driver at the Enterprise counter in Rhode Island:
- The additional driver must be present at pickup with a valid driver's license
- They must meet the minimum age requirements (25 or older in most cases; a young-driver surcharge applies for drivers aged 21 to 24)
- If their license uses a non-Latin alphabet, an International Driving Permit is also required
- Both the main driver and the additional driver must sign the rental agreement
Only drivers listed on the Enterprise rental agreement in Rhode Island are covered by the vehicle's protections. Anyone not named on the contract who drives the car may void coverage.
What is the minimum age to rent from Enterprise in Rhode Island?
The minimum age to rent from Enterprise in Rhode Island without a young-driver surcharge is 25. Drivers aged 21 to 24 can rent but will be charged a daily young-renter surcharge at the Enterprise counter in Rhode Island.
Additional age-related rules to know:
- Drivers under 25 are typically restricted to smaller vehicle classes such as economy, compact, and intermediate sedans or SUVs; premium, luxury, full-size SUV, minivan, and convertible categories generally require the main driver to be 25 or older
- Rhode Island is not New York or Michigan, so the standard Enterprise policy applies: the minimum renting age is 21, with a surcharge for drivers aged 21 to 24
- All drivers, regardless of age, must present a valid driver's license and a major credit card in their name for the security deposit
If you are between 21 and 24 and renting from Enterprise in Rhode Island, Budget for the daily young-renter fee in addition to your prepaid booking total, as this surcharge is paid directly at the counter and is not included in your online rate.
Does Enterprise in Rhode Island offer Travel Assistance if something goes wrong during my rental?
Yes, most bookings made through Hola Car Rentals, including Enterprise rentals in Rhode Island, include Travel Assistance provided by Terrawind Global Protection at no extra cost. This benefit is particularly useful if you experience a medical emergency or an accident while driving on Rhode Island roads such as I-95 or Route 1.
Coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in case of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: This Travel Assistance benefit does not apply to customers who are residents of the United States or Canada. It also does not cover damage to the Enterprise rental vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI).
What fuel policy applies to Enterprise rentals in Rhode Island?
Enterprise rentals in Rhode Island follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to follow to avoid fuel charges:
- At pickup, check the fuel gauge with the Enterprise agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the return location before dropping off the car
- Keep your final fuel receipt showing the date, time, and station address
- For after-hours returns at PVD or other Enterprise locations in Rhode Island, leave the receipt in the key envelope and keep a photo of the full gauge
If you return the Enterprise vehicle in Rhode Island with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the retail pump price, plus a refueling service fee. Returning the car full is always the most cost-effective option.
Can I pick up an Enterprise car in Rhode Island and return it in another state?
Yes, in most cases you can pick up an Enterprise rental car in Rhode Island and return it in a different state, but a one-way drop-off fee may apply depending on your route.
Key points to understand before booking:
- One-way fees are route-specific and vary by destination, vehicle class, and season
- The fee, if applicable, will be shown under the "To pay at destination" section during checkout and on your booking confirmation
- Same-city or short-distance routes sometimes carry no drop-off fee, while longer interstate routes typically do
- Cross-border rentals (for example, driving the Enterprise vehicle from Rhode Island into Canada) may be restricted or require prior authorization; check your rental agreement for territory rules
Driving your Enterprise rental across state lines within the continental United States is generally permitted under standard contract terms. Always review your rental agreement for any geographic restrictions, as entering unauthorized areas can affect your coverage.
What insurance options should I consider for my Enterprise rental in Rhode Island?
When renting from Enterprise in Rhode Island, two main types of protection are worth considering:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Enterprise vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation shows zero excess. CDW/LDW does not cover damage you cause to other vehicles or people.
- Third-Party Liability (LIS/SLI/ALI): covers bodily injury and property damage you may cause to others while driving the Enterprise rental in Rhode Island. Some U.S. states require a minimum level of liability coverage, but not all do; Rhode Island renters should confirm whether their personal auto policy or credit card extends coverage before declining this option.
Neither CDW/LDW nor LIS/SLI covers your personal injuries (that would be Personal Accident Insurance) or your belongings (Personal Effects Coverage).
Only drivers named on the Enterprise rental agreement in Rhode Island are covered by these protections. If someone not listed on the contract drives the vehicle, coverage may be void and you could be held fully liable for any damage or injury.
What happens if I return my Enterprise rental in Rhode Island after hours?
Yes, after-hours returns are accepted at Enterprise locations in Rhode Island, including the Providence-TFGreen Airport (PVD) location and the Downtown Providence branch.
Steps for an after-hours return at Enterprise in Rhode Island:
- Drive to the designated return lane at the Enterprise location
- Park the vehicle as directed by the return area signage
- Place your keys in the drop box located at the return lane
- Leave your fuel receipt in the key envelope and keep a photo of the full fuel gauge as proof
- Take photos of the vehicle exterior before walking away to document its condition at return
Keep in mind that when you return outside staffed hours, the vehicle has not yet been formally checked in by an Enterprise agent. You remain responsible for the vehicle until the official check-in is completed the next business day. Any damage discovered at check-in may be attributed to the rental period, so thorough photos at the time of return are important.
For non-airport Enterprise branches in Rhode Island, confirm after-hours return procedures directly with the specific branch before your rental begins.
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