Enterprise Car Hire
in El Paso

Hola Car Rentals is the only premium partner of the top car hire brands operating in El Paso, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in El Paso.

No. With Hola Car Rentals, all costs and charges for your booking in El Paso are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in El Paso charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At El Paso International Airport (ELP), the Enterprise counter is located at 6505 Convair Rd, Suite 430, inside the consolidated hire centre. After collecting your baggage, follow the signs to the hire shuttle stop and board the shuttle to the facility. The shuttle runs regularly between the terminal and the consolidated centre.

The Enterprise counter at El Paso airport operates daily from 06:00 to 23:30, which covers most flight arrivals. Bring your booking confirmation, a valid driving licence, and a major credit card in the main driver’s name to complete the pickup process smoothly.

Enterprise has 11 locations across El Paso, and hours vary by branch.

• El Paso International Airport (6505 Convair Rd): open daily 06:00 to 23:30, including weekends and public holidays.
• N Zaragoza Rd location (1545 N Zaragoza Rd): Monday to Friday 07:30 to 18:00, Saturday 09:00 to 12:00, Sunday 11:00 to 14:00. After-hours returns are not available at this branch.
• Other city branches (e.g., 5710 Montana Ave, 8555 Dyer St): typically Monday to Friday 08:00 to 17:30, limited Saturday hours, closed Sundays.

If your flight arrives late, the Enterprise counter at El Paso airport is your best option given its extended hours. For city branch hires, plan your return before closing time, as after-hours key drop is not available at most El Paso Enterprise locations outside the airport.

To pick up your Enterprise hire car in El Paso, you must present the following physical documents at the counter:

• A valid, original driving licence (photocopies, digital versions, and learner's permits are not accepted).
• A major credit card in the main driver’s name, with the name printed on the physical card, for the security deposit hold.
• A passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• If travelling internationally, round-trip flight or cruise tickets may be requested.

If your driving licence uses a non-Latin alphabet (such as Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory at the El Paso Enterprise counter. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.

All documents must be physical originals. Digital documents displayed on a phone or tablet will not be accepted.

El Paso itself has limited toll road activity compared to other Texas metros, but if you drive elsewhere in Texas during your Enterprise hire, you will encounter extensive cashless toll networks in Dallas, Houston, Austin, and San Antonio.

Texas toll roads are almost entirely cashless, using overhead gantries that read transponders or licence plates. Your Enterprise vehicle in El Paso will include an electronic toll device. At the counter you have two options:

• Unlimited toll package: a fixed daily rate of approximately US$11 to US$25, covering all tolls during the hire period.
• Pay per use: the actual toll amount plus daily or administrative processing fees billed after the hire, sometimes weeks later.

If you plan to drive only around El Paso and do not expect to use toll roads, the pay-per-use option may be sufficient. If you are driving to Dallas, Houston, or other Texas cities during your hire, the unlimited package is worth considering to avoid accumulating per-use fees.

All Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid. Submit your claim to [email protected] within 30 days of returning the vehicle, along with your hire agreement and toll receipt.

Yes, Enterprise in El Paso applies a young driver surcharge for renters under 25 years old. In the United Kingdom, the standard minimum age to hire without additional fees is 25. Drivers aged 21 to 24 can hire but will be charged a daily young-renter surcharge at the El Paso Enterprise counter.

At the N Zaragoza Rd Enterprise location in El Paso, renters under 30 or over 70 may also be subject to additional requirements or fees depending on the specific branch policy.

Additional points to note:

• The young-renter surcharge at Enterprise in El Paso is US$15 per hire day.
• Certain vehicle classes (such as full-size SUVs, premium, luxury, minivans, and convertibles) are typically restricted to drivers 25 and older.
• Economy, compact, and intermediate SUV categories are generally available to under-25 renters.
• All standard document and credit card requirements still apply regardless of age.

If you are 21 to 24 and booking an Enterprise hire in El Paso, include the daily surcharge in your budget and select an eligible vehicle class during booking.

When you pick up your Enterprise hire in El Paso, the counter agent will place a temporary authorisation hold on your credit card. This is not a charge; it reduces your available credit until the hire is closed and your bank releases the hold.

Key details to note:

• Typical hold amount in the United Kingdom: approximately US$300 to US$400 for standard vehicles. Premium or speciality vehicles may require a higher hold.
• The card must be a major credit card in the main driver’s name, with the name printed on the physical card. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit at El Paso Enterprise locations.
• After you return the vehicle, Enterprise releases the hold. Your bank controls when the credit reappears, which can take up to 15 working days.

Before arriving at the El Paso Enterprise counter, notify your bank of your travel plans to prevent fraud blocks on the authorisation. Bringing a backup credit card is also recommended in case your primary card is declined.

Yes, you can add an additional driver to your Enterprise hire in El Paso, but the additional driver must be present at the counter at the time of pickup.

Here is what to expect:

• The additional driver must bring a valid driving licence and any required IDP, and must sign the hire agreement in person.
• Enterprise in El Paso charges US$15 per day for additional drivers who are not included in your rate.
• Check your booking confirmation before arriving: if it states "Additional driver free of charge" or "Additional driver included," no fee applies for the first extra driver.
• Only drivers listed on the hire agreement are covered by the vehicle's protections (CDW/LDW, liability). Anyone not named on the contract who drives the car may void cover.

If you need to add a driver after pickup, visit an Enterprise branch in El Paso to update the agreement. Adding a driver remotely by phone is generally not sufficient.

El Paso has several road characteristics that can surprise first-time visitors driving an Enterprise hire in the area.

Road layout: El Paso's main arterials are designed for high-speed, uninterrupted flow. Block lengths on major roads can reach 600 to 1,000 feet or more, medians frequently block left turns, and many side streets do not connect through. This can make navigation less intuitive than in grid-based cities, so a GPS or navigation app is strongly recommended.

Dust storms: Spring months (March through May) bring a roughly 42% daily chance of blowing dust from the west-southwest. These storms can reduce motorway visibility to near zero very quickly. If you encounter a dust storm while driving your Enterprise hire in El Paso, reduce speed significantly and use hazard lights.

Local driving culture: Speeding and red-light running are notably common in El Paso. A high percentage of serious crashes occur at intersections and on roads posted at 30 to 35 MPH. Drive defensively, especially at intersections.

Night driving: A large share of fatal pedestrian incidents in El Paso occur in dark conditions, so extra caution is warranted when driving after sunset.

Most Hola Car Rentals bookings, including Enterprise hires in El Paso, include travel assistance provided by Terrawind Global Protection. This benefit is particularly relevant in El Paso given the city's highway network and the risk of dust storms that can cause sudden visibility loss on major roads.

Coverage typically includes:

• Medical assistance for accidents and non-pre-existing illnesses (up to 5 passengers).
• Legal assistance in the event of a road accident.
• Compensation for baggage lost by the airline.
• Flight cancellation insurance.

To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit does not apply to residents of the United Kingdom or Canada. It also does not cover damage to the Enterprise hire vehicle itself (that is handled by CDW/LDW) or liability to third parties (covered by LIS/SLI).

Review your booking confirmation for the exact terms and coverage limits that apply to your El Paso Enterprise reservation.

Enterprise hires in El Paso follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow:

• At pickup, confirm the fuel level with the Enterprise agent and ensure the starting level is recorded on the hire agreement. Take a photo of the dashboard gauge.
• Before returning the vehicle to the El Paso Enterprise location, refuel within approximately 10 miles of the return address so the gauge does not drop below full.
• Keep your final fuel receipt (showing the station address, date, and time) in case of any dispute.
• For after-hours returns at the El Paso airport location (6505 Convair Rd), leave the receipt in the return envelope and keep a photo of the full gauge on your phone.

If you return the Enterprise vehicle in El Paso with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a service fee. Returning full is always the most cost-effective option.

Yes, one-way hires are possible with Enterprise in El Paso, but a drop-off fee may apply depending on your return location.

How it works:

• If you return the vehicle to a different Enterprise location within El Paso (for example, picking up at the airport on Convair Rd and returning to the N Zaragoza Rd branch), a one-way fee may or may not apply depending on the specific route.
• If you return the vehicle to another Texas city or a different state, a drop-off fee is typically charged. This fee varies by distance, vehicle class, and season.
• Cross-border returns (for example, returning the Enterprise vehicle in Mexico) are generally not permitted. Always confirm border crossing restrictions with Enterprise in El Paso before your trip.

The drop-off fee is shown during the booking process under the "To pay at destination" section of your confirmation. This fee cannot be prepaid and is paid directly at the El Paso Enterprise counter or return location. Review your confirmation carefully before finalising a one-way hire.

The insurance included in your Enterprise hire in El Paso depends on the rate plan you selected when booking through Hola Car Rentals. Check your booking confirmation for the specific coverages listed.

Common coverages to look for:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Enterprise vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible.
• Third-Party Liability (LIS/SLI/ALI): covers bodily injury and property damage you may cause to others while driving the Enterprise hire in El Paso. Some UK states require a minimum liability amount; not all states mandate this, so check your confirmation.

CDW/LDW does not cover damage to other vehicles or injuries to third parties. LIS/SLI does not cover damage to the hire car itself. These are separate protections and both are recommended for driving in El Paso.

Neither CDW/LDW nor LIS/SLI covers prohibited use such as driving under the influence, off-road use, or driving by an unlisted driver. All drivers must be named on the Enterprise hire agreement at the El Paso counter.

If your flight is delayed and you arrive later than your scheduled pickup time at the El Paso Enterprise counter, the reservation will generally be held for up to 24 hours from the original pickup time.

What to keep in mind:

• The Enterprise airport location at El Paso International Airport (6505 Convair Rd) is open daily from 06:00 to 23:30, which accommodates most delayed arrivals. If your delay pushes your arrival past 23:30, the counter will be closed.
• City branch Enterprise locations in El Paso (such as 1545 N Zaragoza Rd) have shorter hours and no after-hours service, so a significant delay could mean the counter is closed on arrival.
• If your delay is less than 24 hours, your Enterprise booking in El Paso should be held automatically. Arrive as soon as possible during counter hours.
• If your delay exceeds 24 hours, contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312 or email [email protected] as soon as possible to explore options. Changes are not guaranteed but the team will assist where possible.

For late-night arrivals at El Paso airport, the Enterprise counter's extended hours make it the most reliable pickup option.