VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Dollar in Moncton include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car rental companies in Moncton, including Dollar, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique Dollar rental experience with complete protection and peace of mind during your trip in Moncton.
Will I face unexpected charges at the Dollar counter in Moncton when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Dollar booking in Moncton are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Dollar counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Dollar counter in Moncton charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Dollar to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Dollar rental counter in Moncton?
Dollar operates one location in Moncton at 548 Mountain Road, Moncton, NB E1C 2N8. This is a city center branch, not an airport counter.
Dollar does not have a counter at Moncton International Airport (YQM). If you are arriving by air and plan to rent from Dollar, you will need to arrange ground transportation from YQM to the Mountain Road location. Taxis, Uber, and Lyft are available at the arrivals area of the airport, and public shuttle services also connect the airport to downtown Moncton.
Other rental brands including Enterprise, National, Budget, Avis, Hertz, and Alamo do operate counters at YQM, located in the terminal near the Arrivals baggage claim area, if an airport pickup is more convenient for your itinerary.
What are the opening hours for Dollar in Moncton?
The Dollar location in Moncton on Mountain Road is open Monday through Friday, 8:00 AM to 5:00 PM. The branch is closed on weekends based on currently available information.
There are no after-hours pickup or key drop-off services listed for this Dollar location in Moncton. This means you must plan your pickup and return within those weekday hours to avoid being locked out of the counter.
If your travel schedule requires a weekend pickup or an after-hours return, you may want to consider other rental brands that operate at Moncton International Airport (YQM) with extended hours, such as Enterprise and National, which serve the airport until late in the evening on all days of the week.
Are there toll roads to worry about when renting a Dollar car in Moncton?
No, there are no toll roads in New Brunswick, so you will not encounter any toll charges when driving your Dollar rental in or around Moncton.
New Brunswick is toll-free, which means you do not need to enroll in any toll program, purchase a transponder package, or worry about cashless toll violations during your rental. This is a notable advantage compared to other Canadian provinces such as Ontario, which operates the 407 ETR toll highway, or routes involving the Confederation Bridge to Prince Edward Island, which carries a round-trip toll of CADUS$ 50.25.
If your trip from Moncton extends into other provinces, check the toll requirements for those specific regions before you travel, as policies vary significantly across Canada.
Does Hola Car Rentals offer Tolls Cashback for Dollar rentals in Moncton?
Yes, Tolls Cashback is included with every booking, including Dollar rentals in Moncton, even though New Brunswick itself has no toll roads.
If your trip takes you beyond Moncton into provinces or regions where tolls apply, such as the Confederation Bridge to Prince Edward Island or toll highways in Ontario, you can claim back up to 5% of your total booking value for tolls paid during the rental period.
To claim, email [email protected] within 30 days of returning your Dollar vehicle in Moncton or at your final drop-off point. Include the following:
- Your Hola Car Rentals booking confirmation
- The signed rental agreement from Dollar
- A receipt or statement showing the toll charges paid
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What documents do I need to pick up a Dollar rental car in Moncton?
To pick up your Dollar rental in Moncton, you must bring the following physical documents:
- A valid, original driver's license (not a photocopy or digital version)
- A major credit card in the main driver's name, with the driver's name printed on the physical card, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, you must also present an International Driving Permit (IDP) alongside your original license. The IDP is a translation only and cannot replace your original license. Visitors from countries with Latin-alphabet licenses are generally able to drive in Canada without an IDP, though carrying one is recommended if your license is not in English.
All documents must be physical originals. Digital documents shown on a phone or tablet are not accepted at the Dollar counter in Moncton.
Do I need an International Driving Permit to rent from Dollar in Moncton?
It depends on your license. For most visitors renting from Dollar in Moncton, a valid foreign driver's license is accepted in Canada. However, an International Driving Permit (IDP) is required if your license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script.
Even if your license uses a Latin alphabet, carrying an IDP alongside your original license is recommended as a precaution, since individual rental company desks, including Dollar, may request one at their discretion.
Important rules to keep in mind:
- The IDP must be the original document, not a photocopy or scan
- The IDP must be presented together with your original driver's license, not as a standalone document
- You must obtain your IDP in your home country before traveling to Moncton, as it cannot be issued abroad
Canadian license holders renting from Dollar in Moncton do not need an IDP.
What credit card and deposit does Dollar require in Moncton?
Yes, a major credit card is required to rent from Dollar in Moncton. The Dollar location on Mountain Road accepts Visa and Mastercard.
At pickup, Dollar will place a temporary authorization hold on your credit card to cover the security deposit. For rentals in Canada, typical holds range from CADUS$ 300 to CADUS$ 750 depending on the vehicle class and location. The hold is not a charge, but it reduces your available credit until your bank releases it after the rental ends, which can take up to 15 business days.
Key requirements for the credit card:
- Must be a physical card, not a virtual or digital wallet
- Must be in the main driver's name, with the name printed on the card
- Debit cards and prepaid cards are not accepted for the deposit
- Ensure your card has sufficient available credit to cover the hold plus any expected charges
If you are traveling internationally to Moncton, notify your bank before departure to prevent fraud blocks on in-person authorizations at the Dollar counter.
Is there a young driver surcharge for Dollar rentals in Moncton?
Yes, drivers aged 20 to 24 are subject to a young driver surcharge when renting from Dollar in Moncton. The fee is approximately CADUS$ 15 per day and is charged at the counter in addition to the base rental rate.
Drivers under 20 years of age cannot rent from this Dollar location in Moncton. There is no upper age restriction for senior drivers.
If you are adding a young driver as an additional driver to your reservation, the surcharge applies to them as well. The additional driver must be present at the Dollar counter in Moncton at pickup, show a valid driver's license, and sign the rental agreement. For Dollar, the additional driver fee is approximately US$13.50 per rental day plus taxes, with a maximum charge of US$189 plus taxes, separate from any young driver surcharge that may also apply.
What is the fuel policy for Dollar car rentals in Moncton?
Dollar rentals in Moncton follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
To avoid fuel fees on your Dollar rental in Moncton:
- Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge at pickup
- Refuel within approximately 10 to 15 km of the return location so the gauge does not drop before you arrive
- Keep your final fuel receipt as proof, including the date, time, and station address
If you return the Dollar vehicle in Moncton with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee. Keeping a receipt and a photo of the full gauge at return is the best way to protect yourself against any disputed fuel charge.
What insurance is included with a Dollar rental in Moncton?
When renting from Dollar in Moncton through Hola Car Rentals, the coverage included depends on the rate plan you select at booking. Canada rates typically include a Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which reduces your financial liability for damage to the Dollar vehicle itself.
Under Canadian provincial law, every rental vehicle in Moncton must carry third-party liability insurance by default. This statutory liability coverage is included when you rent in Canada, protecting you against bodily injury or property damage caused to others. You can also purchase higher supplemental liability limits at the Dollar counter if you want additional protection.
CDW and LDW do not cover:
- Damage to third parties (covered by liability insurance)
- Personal injuries to you or your passengers
- Personal belongings inside the vehicle
- Prohibited use such as off-road driving or driving under the influence
Review your Hola Car Rentals booking confirmation before arriving at the Dollar counter in Moncton to confirm exactly which coverages are included in your rate and whether any deductible applies.
Can I pick up a Dollar car in Moncton and return it in a different city?
Yes, one-way rentals are possible with Dollar, but a drop-off fee may apply when you return the vehicle to a different location than where you picked it up in Moncton.
The drop-off fee varies depending on the route, distance, vehicle class, and season. It is not included in the base rental rate and must be paid at the counter. When booking through Hola Car Rentals, any applicable drop-off fee for your Moncton Dollar rental will be shown on the rate details page under the section labeled as charges due at the destination, so you can see the cost before confirming.
A few things to keep in mind for one-way rentals from Moncton:
- Cross-border one-ways, such as from Moncton into the United States, may be restricted or carry higher fees depending on Dollar's policies
- Changing your drop-off location after booking may reprice the rental and recalculate the fee
- If the counter charges a different fee than what appeared on your confirmation, keep all paperwork and contact support
What local driving rules should I know before driving a Dollar rental in Moncton?
Driving a Dollar rental in Moncton involves a few local conditions that can catch first-time visitors off guard.
Road layout: Route 1, the main highway running through the Moncton area, has undergone significant twinning and interchange upgrades in recent years. Sections transitioning from two-lane to four-lane divided highway, along with new interchanges, can be confusing if you are not familiar with the area. Allow extra time and attention when navigating these sections.
Cycling and pedestrian priority: Moncton has an extensive active transportation network including multi-use trails, bike lanes on major arterials, and shared streets. Drivers are expected to yield to cyclists and pedestrians more frequently than in many other cities, particularly at intersections on roads with physically separated cycle tracks.
Speed and enforcement: Speed limits on upgraded sections of Route 1 are posted clearly, and enforcement follows standard New Brunswick provincial norms. Always observe posted limits.
No toll roads: As noted, New Brunswick has no toll roads, so your Dollar rental in Moncton will not require any toll program or transponder.
Driving is on the right-hand side of the road, the same as the rest of Canada and the United States.
Does Travel Assistance apply to Dollar rentals in Moncton?
Yes, most Hola Car Rentals bookings include Travel Assistance provided by Terrawind Global Protection, and this applies to Dollar rentals in Moncton as well. However, this benefit is not available to residents of Canada or the United States.
For eligible travelers, the coverage includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
This can be particularly useful if you experience a medical emergency or need legal support following an incident while driving your Dollar rental in the Moncton area or on New Brunswick highways.
To get help 24 hours a day, contact Terrawind directly by calling +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact terms and coverage limits that apply to your specific reservation.
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