Dollar Car Hire
in Victoria

Hola Car Rentals is a premium partner of the leading car hire companies in Victoria, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Victoria.

No. With Hola Car Rentals, all costs and charges for your booking in Victoria are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Victoria charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Dollar hire counter at Victoria International Airport (YYJ) is located inside the main terminal building in the arrivals area, just a short walk from baggage claim. No shuttle is required.

After collecting your luggage, walk directly to the hire counters in the arrivals hall. Once your paperwork is complete at the Dollar desk, your vehicle is parked in the designated area of the parkade immediately adjacent to the terminal, so the walk from counter to car is brief and well-lit.

To keep the process moving quickly at the Victoria Dollar counter, have these ready before you reach the desk:

• Your driver’s licence (physical, original, unexpired)
• Your booking confirmation or voucher
• A major credit card in the main driver’s name with the name printed on the card
• Your passport if you are not a Canadian resident

No, there are no toll roads on Vancouver Island or within the Victoria driving area. All routes from Victoria International Airport to downtown and surrounding areas use toll-free highways and roads, so your Dollar hire will not incur any toll charges for typical local driving.

The only tolled crossing in British Columbia is the Port Mann Bridge in the Vancouver area on the mainland, which is not on any standard Victoria route. If you plan to travel off Vancouver Island toward the mainland and cross the Port Mann Bridge, note that it operates as a cashless, plate-based system. The Dollar hire company would receive the toll invoice and charge it to your card after the hire, along with administrative fees.

In that case, you could enrol in an optional toll programme at the Dollar counter (such as TollPass) for a convenience fee of approximately US$ 3.95 to US$ 4.95 per day, capped at US$ 30 per hire period, to handle billing automatically.

For the vast majority of Victoria renters, toll charges simply do not apply.

To collect your Dollar hire car in Victoria, you must present the following physical documents at the counter:

• A valid driver’s licence (original, unexpired, physical card) in the main driver’s name
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold
• A passport if you are not a Canadian resident
• Your booking confirmation or voucher

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is required as a translation. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is not a standalone document and must be carried alongside your original licence.

All documents presented at the Victoria Dollar counter must be physical. Digital copies or wallet-based cards are not accepted. Debit and prepaid cards are not accepted for the security deposit authorisation hold.

Yes, all Dollar bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire.

Because Victoria and Vancouver Island have no toll roads, most renters will not pay any tolls locally. However, if your trip takes you off the island toward the mainland and you cross the Port Mann Bridge near Vancouver, any toll charges you incur are eligible for the cashback benefit.

To claim your Tolls Cashback after returning your Dollar hire in Victoria or elsewhere:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
• Attach your Hola Car Rentals confirmation, the signed hire agreement, and a receipt or statement showing the toll charges

Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.

When you pick up your Dollar hire car in Victoria, the counter agent will place a temporary authorisation hold on your credit card. This is not a charge but reduces your available credit until the hold is released after you return the vehicle.

For hires in Canada, typical holds range from GBP 300 to GBP 500 for standard vehicles, though some locations may hold up to GBP 750. The exact amount depends on the vehicle class, location, and Dollar’s current policy at the Victoria counter.

Key requirements for the deposit at the Victoria Dollar counter:

• A physical, major credit card in the main driver’s name with the name printed on the card
• Sufficient available credit to cover the hold plus estimated hire charges
• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit

After you return the car, the hold is released. Your bank controls how quickly it clears, which can take up to 15 working days. Bringing a backup credit card is always advisable.

An International Driving Permit (IDP) is not strictly mandatory for most visitors hiring a Dollar vehicle in Victoria, but it is strongly recommended in certain situations.

You should bring an IDP if:

• Your driver’s licence is not in English and uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic script, in which case an IDP is required as a translation
• Your licence is in a non-English language that uses Latin characters, in which case an IDP is strongly recommended to avoid any issues at the Victoria Dollar counter

If your licence is in English, an IDP is generally not required for hiring in Victoria.

Important: the IDP is a translation document only and must be carried together with your original driver’s licence. It is not accepted as a standalone document. Obtain your IDP in your home country before travelling, as it cannot be issued abroad.

At the Victoria Dollar counter, also present your passport as proof of residency status if you are not a Canadian resident.

Dollar hires in Victoria follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

To protect yourself at the Victoria Dollar counter and at return:

• Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the Dollar vehicle in Victoria with less than a full tank, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.

Some Dollar counter locations may offer an optional prepaid fuel plan. If you accept it, any unused fuel is generally non-refundable, so the Full-to-Full approach is usually the better value for most Victoria renters.

Downtown Victoria has an extensive grid of one-way streets that can be disorienting for first-time drivers, and your Dollar hire navigation should account for this before you set out.

Key things to know about driving a Dollar vehicle in Victoria’s downtown core:

• Many central streets run in a single direction, creating loops that force detours compared to simpler grids in other North American cities
• View Street between Government and Blanshard has recently been restored to two-way traffic after decades as a one-way street, so older maps or GPS data may be inaccurate
• Turns from Douglas Street onto View Street are restricted due to tight alignments and bus hub operations, which differs from standard urban intersections
• Fort Street and similar corridors have been redesigned as one-way pairs with protected bike lanes, meaning the direction of travel may not be obvious

Highway 1 from the McKenzie Interchange toward Colwood also has dedicated bus-on-shoulder lanes under construction (started March 2025, ongoing to 2027), which restrict general traffic on shoulders during peak periods. This is the main corridor connecting Victoria International Airport to the city, so allow extra time if travelling during busy periods with your Dollar hire.

Yes, most Dollar bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, at no extra cost. However, this benefit does not apply to Canadian or US residents.

For eligible renters driving a Dollar vehicle in Victoria or anywhere in British Columbia, the coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you experience a breakdown or medical emergency while driving your Dollar hire in Victoria, including on Highway 1 or other routes around Vancouver Island, contact the assistance line immediately:

• Phone (24/7, toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact terms and coverage limits that apply to your Victoria hire.

Yes, you can add an additional driver to your Dollar hire in Victoria, either as part of your rate or by paying a fee at the counter.

For Dollar hires in Victoria, the additional driver fee is US$ 13.50 per hire day plus taxes, capped at US$ 189 plus taxes, when not included in your rate. Some Hola Car Rentals packages include one additional driver at no extra charge, so check your booking confirmation before arriving at the Victoria Dollar counter.

Requirements for adding a driver at the Victoria Dollar counter:

• The additional driver must be present at pickup and sign the hire agreement
• They must present a valid driver’s licence and any required ID
• If their licence is not in English or uses a non-Latin alphabet, an IDP is required
• They must meet the minimum age requirements for the Victoria location

Only drivers listed on the hire agreement are covered by protections such as CDW and liability cover. If someone not named on the contract drives the Dollar vehicle in Victoria, cover may be void.

Yes, one-way hires are possible with Dollar, but a drop-off fee may apply depending on your route from Victoria.

The drop-off fee is route-specific and varies by destination, vehicle class, season, and Dollar’s current pricing. When booking, the Hola Car Rentals checkout will display any applicable drop-off fee under the "To pay at destination" section before you confirm. Review this carefully for your specific Victoria pickup and alternative return location.

General patterns for one-way hires from Victoria:

• Returning to another location within the same city or airport area often carries no drop-off fee
• Returning to a different city or region typically incurs a drop-off fee
• Cross-border one-ways (for example, from Victoria to a US location) may be restricted or carry higher fees, and require prior authorisation

If you need to change your return location after booking your Dollar hire in Victoria, contact support promptly, as changes may reprice the hire and recalculate any applicable drop-off fee.

The insurance included with your Dollar hire in Victoria depends on the rate plan selected when booking through Hola Car Rentals. Canadian hires typically include a base level of third-party liability by provincial law, and your booking confirmation will detail what is covered.

Common coverage types to understand for your Victoria Dollar hire:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the hire vehicle from a collision, theft, or vandalism, subject to any deductible shown on your confirmation
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving; provincial law in British Columbia requires every vehicle to carry third-party liability, which is included by default when hiring in Canada through Hola Car Rentals

CDW and LDW do not cover damage to other vehicles or injuries to third parties. LIS does not cover damage to the Dollar hire vehicle itself. These two coverages complement each other.

Optional add-ons such as personal accident insurance or personal effects coverage are separate and can be added at the Victoria Dollar counter. Always review your booking confirmation and the hire agreement at pickup to confirm exactly what is included.

If you arrive at the Victoria Dollar counter outside of operating hours, the steps you should take depend on whether after-hours arrangements were set up in advance.

Key points to keep in mind for your Victoria Dollar pickup:

• Dollar and other hire partners will generally hold your booking for up to 24 hours from the original pickup time if you are delayed, including due to a flight delay
• If your delay is less than 24 hours, your reservation should still be honoured when the Victoria counter reopens or when you arrive during service hours
• If your delay exceeds 24 hours, contact Hola Car Rentals via WhatsApp at +1 (786) 999-8312 or by email at [email protected] as soon as possible

For vehicle returns outside counter hours at the Victoria Dollar location, check your hire agreement for key-drop instructions. If a key-drop box is available, leave the keys and keep a photo of the fuel gauge and odometer as evidence of the vehicle's condition at return.

Note that liability for the vehicle may continue until the Dollar counter formally checks it in, so document the car's condition thoroughly before leaving the Victoria return area.