VERIFIED REVIEWS
About hiring a car in Fort Worth
Frequently Asked Questions
What does my Hola Car Rentals booking with Dollar in Fort Worth include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Fort Worth, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Fort Worth.
Will I face unexpected charges at the Dollar counter in Fort Worth when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Fort Worth are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Fort Worth charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my Dollar hire car at DFW Airport in Fort Worth?
After landing at DFW Airport and collecting your baggage on Level 1 (arrivals), follow the "Rental Car Shuttle" signs to the free shuttle stops located outside doors 4, 10, 15, 20, or 25. Shuttles run every 5 to 10 minutes, 24 hours a day, 7 days a week, and the ride to the consolidated Rental Car Centre at 2424 E 38th St takes approximately 5 to 7 minutes.
Once inside the Rental Car Centre, proceed to the Dollar counter to complete check-in. Bring the following:
- Your valid driving licence (physical, original, unexpired)
- Your booking confirmation
- A major credit card in the main driver’s name for the excess
- Your passport or government-issued photo ID
From the moment you leave the terminal to driving away, allow 20 to 45 minutes in total, accounting for the shuttle wait, counter check-in, and vehicle inspection. Weekends and holidays may take longer due to higher demand at the Fort Worth area Dollar counter.
What are the Dollar counter hours at DFW Airport and downtown Fort Worth?
Dollar operates two main locations in the Fort Worth area, and their hours differ significantly.
- DFW Airport (Rental Car Centre, 2424 E 38th St): the Dollar counter is open approximately 7:00 AM to 9:00 PM daily. The Rental Car Centre itself and the shuttle service operate 24 hours a day, 7 days a week. If you expect to arrive after counter hours, contact Dollar in advance to confirm late-arrival options.
- Downtown Fort Worth (917 Taylor St): hours are more limited, typically Monday through Friday 8:00 AM to 6:00 PM, Saturday 9:00 AM to 12:00 PM, and closed on Sundays. No after-hours key drop details are specified for this location.
If your flight is delayed, Dollar will generally hold your reservation for up to 24 hours from the original pickup time. For delays beyond 24 hours, contact support as soon as possible to avoid losing your booking. Always verify current hours on your booking confirmation, as holiday schedules may differ from standard Dollar operating hours at both Fort Worth locations.
What documents do I need to pick up a Dollar hire car in Fort Worth?
To collect your Dollar hire in Fort Worth, you must present all documents in physical form. Digital copies are not accepted at the counter.
- Valid driving licence (original, unexpired, physical card) in the main driver’s name
- A major credit card with the driver’s name printed on the card, for the excess hold
- Passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for international visitors)
If your driving licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts or languages, an IDP is strongly recommended. The IDP is a translation document only and is not valid without your original licence.
Obtain your IDP in your home country before travelling, as it cannot be issued abroad. Debit and prepaid cards are not accepted for the excess at the Dollar counter in Fort Worth.
How do toll roads work for Dollar hire cars in Fort Worth and the Dallas area?
The Dallas and Fort Worth metro area has one of the most extensive cashless toll networks in the United Kingdom. Cash toll booths are rare or nonexistent on most routes. Key systems you may encounter include the North Texas Tollway Authority (NTTA) with TollTag, TEXpress Lanes on routes such as the North Tarrant Express, and TxDOT-managed roads using TxTag.
Your Dollar hire vehicle comes equipped with an electronic toll device (transponder or plate-based billing). At the Fort Worth or DFW Airport Dollar counter, you will typically be offered two options:
- Unlimited toll package: a fixed daily rate of approximately US$11 to US$25 per hire day, covering all toll usage during the rental period
- Pay per use: you are billed for each toll incurred, plus daily or administrative processing fees charged by Dollar or a third-party toll processor
If you decline the toll package and drive a cashless toll road, Dollar will bill the toll amount plus processing fees to your credit card, sometimes weeks after the hire ends. Typical daily toll costs in the Fort Worth and Dallas area range from approximately US$5 to US$20 depending on your routes.
There are no congestion charges or emissions zones in Fort Worth or anywhere in Texas.
Is there a young driver surcharge for Dollar hires in Fort Worth for drivers under 25?
Yes, a young driver surcharge applies to Dollar hires in Fort Worth for drivers between the ages of 20 and 24. At the DFW Airport Dollar location, this fee is approximately US$25 per day for drivers in that age range.
The minimum age to hire with Dollar in Fort Worth is 20 years old. Drivers aged 25 and older are not subject to this surcharge.
Additional things to keep in mind for young drivers at the Fort Worth Dollar counter:
- Certain vehicle classes are restricted to drivers aged 25 and older, including full-size SUVs, premium, luxury, convertible, and minivan categories
- A valid driving licence and a major credit card in the main driver’s name are still required regardless of age
- If an additional driver is also under 25, the surcharge may apply to them as well
Budget carefully for this fee, as it can add significantly to the total cost of your Fort Worth Dollar hire over a multi-day trip.
Can I get a Tolls Cashback refund on my Dollar hire in Fort Worth?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Dollar hire in Fort Worth.
Given that the Dallas and Fort Worth area relies heavily on cashless toll roads such as the NTTA TollTag network and TEXpress Lanes, this benefit can provide meaningful savings, especially on longer trips around the metro area.
To claim your Tolls Cashback after your Fort Worth Dollar hire:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid during the hire period
- Include your full name, travel dates, and the last 4 digits of the card used for the booking
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Claims submitted after 30 days will not be accepted. This benefit does not mean tolls are included in your booking; you still pay tolls normally and claim reimbursement afterwards.
How much is the security deposit for a Dollar hire in Fort Worth?
When you pick up your Dollar hire in Fort Worth, a temporary authorisation (hold) will be placed on your major credit card. This is not a charge; it reduces your available credit until the hire is closed and your bank releases the hold.
Typical security deposit holds for Dollar hires in the United States, including Fort Worth, are approximately US$300 to US$400 for standard vehicle classes. Premium or speciality vehicles may require a higher hold amount.
Important things to know about the deposit:
- Only a physical, major credit card in the main driver’s name with the driver’s name printed on the card is accepted. Debit cards, prepaid cards, and virtual cards are not accepted.
- Even if you prepaid your booking, you must still present a credit card at the Dollar counter in Fort Worth for the hold.
- After you return the vehicle, the hold is released, but your bank controls when it appears back on your available credit, which can take up to 15 working days.
Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel dates to prevent fraud blocks on in-person authorisations.
Do I need an International Driving Permit to hire from Dollar in Fort Worth?
It depends on your licence. For your Dollar hire in Fort Worth, a foreign driving licence is generally accepted, but an International Driving Permit (IDP) is mandatory if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic script. The IDP is a translation document and must always be carried alongside your original licence, not as a replacement for it.
If your licence is in English or uses the Latin alphabet, an IDP is not strictly required but is still recommended as a precaution, particularly at the DFW Airport Dollar counter where staff may request additional verification for non-English licences.
Key rules to follow:
- Obtain your IDP in your home country before travelling. It cannot be issued once you are abroad.
- Your licence must have been held for at least 1 to 2 years with no major endorsements to satisfy Dollar's requirements at the Fort Worth and DFW Airport locations.
- Both the IDP and your original licence must be physical documents. Digital versions are not accepted.
All additional drivers listed on the Dollar hire agreement in Fort Worth must also meet the same licence and IDP requirements.
Can I add an additional driver to my Dollar hire in Fort Worth?
Yes, you can add an additional driver to your Dollar hire in Fort Worth, but the additional driver must be present at the counter at the time of pickup to show their valid driving licence and sign the hire agreement. They cannot be added remotely or after the fact without visiting a Dollar branch.
For Dollar hires in Fort Worth, the additional driver fee is approximately US$13.50 per hire day plus applicable taxes, with a maximum cap of US$189 plus taxes for longer hires. Check your booking confirmation to see if your rate already includes one additional driver at no extra cost.
Requirements for adding an additional driver at the Fort Worth Dollar counter:
- The additional driver must be at least 20 years old (a young driver surcharge applies for ages 20 to 24)
- They must present a valid driving licence, and an IDP if their licence uses a non-Latin alphabet
- They must sign the hire agreement at the counter
Only drivers listed on the hire agreement are covered by the vehicle’s protections such as CDW and liability cover. Anyone not named on the contract who drives the Dollar vehicle in Fort Worth may void those protections entirely.
What insurance cover is included in a Dollar hire in Fort Worth?
The insurance included in your Dollar hire in Fort Worth depends on the rate plan you selected when booking. It is important to review your booking confirmation carefully before arriving at the counter.
The two main protections to understand are:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Dollar hire vehicle from a collision, theft, or vandalism. A deductible may still apply unless your confirmation explicitly states zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.
- Third-Party Liability (LIS or SLI): covers bodily injury and property damage you may cause to others while driving. In Texas, not all hire companies are required to include state-minimum liability by default, so confirm whether this is included in your Fort Worth Dollar booking or whether you need to add it at the counter.
CDW and LDW do not cover tyres, undercarriage, roof damage, or personal belongings. Only drivers named on the Dollar hire agreement in Fort Worth are covered by these protections. If you are unsure what is included in your specific rate, check the details section of your booking confirmation before pickup.
What is the fuel policy for Dollar hires in Fort Worth?
Dollar hires in Fort Worth follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid additional charges.
To avoid fuel fees on your Fort Worth Dollar hire:
- Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge at the start of the hire
- Refuel within approximately 10 miles of the return location (DFW Airport Rental Car Centre or the downtown Fort Worth Dollar location) so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If you return the Dollar vehicle in Fort Worth with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. For after-hours returns, leave the receipt in the return envelope and keep a photo of the full gauge on your phone as evidence.
Can I return my Dollar hire to a different city from Fort Worth?
Yes, one-way hires are possible with Dollar in Fort Worth, but a drop-off fee will typically apply when you return the vehicle to a location different from where you picked it up.
The drop-off fee varies depending on the specific route, the distance between locations, the vehicle class, and the season. For example, returning a Dollar hire from Fort Worth to another Texas city such as Houston or Austin will generally incur a one-way fee. The exact amount is shown during the booking process under the "To pay at destination" section of the checkout screen.
Key things to know about one-way Dollar hires from Fort Worth:
- The drop-off fee is not included in All Inclusive or All Inclusive+ rate plans and cannot be prepaid through Hola Car Rentals
- Cross-border one-way hires (for example, returning the Dollar vehicle outside the United States) may be restricted or carry significantly higher fees; confirm with Dollar before booking
- Changing your return location after booking may reprice the hire and recalculate the drop-off fee
- If the counter charges a higher fee than shown on your confirmation, keep all paperwork and contact support
Does my Dollar hire in Fort Worth include travel assistance if something goes wrong on the road?
Yes, most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, and this applies to your Dollar hire in Fort Worth as well. However, this benefit is available only to travellers who are not residents or citizens of the United Kingdom or Canada.
If you are driving on Texas highways around Fort Worth and experience an emergency, the travel assistance coverage typically includes:
- Medical cover for up to 5 passengers for accidents and non-pre-existing illnesses
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach the assistance line 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free or collect), or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
This travel assistance does not cover damage to the Dollar hire vehicle itself (that is handled by CDW or LDW) or liability to third parties (covered by LIS or SLI). Always check your specific booking confirmation for the exact terms and coverage limits that apply to your Fort Worth hire.
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