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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3370
3373 reviews
4.9 stars, 3373 reviews
4.9
user review 1 user review 2 user review 3 +3370
3373 reviews
4.9 stars, 3373 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 4 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 5 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 2 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 7 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 5 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 2 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 2 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 2 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 2 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 2 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 2 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 2 months ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 2 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 2 months ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 1 month ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 1 month ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 1 month ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 1 month ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 1 month ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 1 month ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 1 month ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 1 month ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 1 month ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 1 month ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 1 month ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 1 month ago
"So far so good"
Judy Winkin
Judy Winkin
5 1 month ago
"Easy and good deal"
Samantha de León
Samantha de León
5 1 month ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 1 month ago
"Very easy to book and competitive prices."
ju
ju
5 1 month ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 1 month ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 1 month ago
"Very good. Easy."
David Garciarena
David Garciarena
5 1 month ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 1 month ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 1 month ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 1 month ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 1 month ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 1 month ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 4 weeks ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 4 weeks ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 4 weeks ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 4 weeks ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 4 weeks ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 4 weeks ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 4 weeks ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 4 weeks ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 3 weeks ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 4 weeks ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 3 weeks ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 3 weeks ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 3 weeks ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 3 weeks ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 3 weeks ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 3 weeks ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 2 weeks ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 2 weeks ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 3 weeks ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 2 weeks ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 2 weeks ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 1 week ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 1 week ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 1 week ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 2 days ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
micah sioson
micah sioson
5 17 hours ago
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Carla Ocampo
Carla Ocampo
5 5 days ago
"Company with very good prices. Easy and quick booking process."

About hiring a car in Fort Worth

Dollar's Fort Worth operation runs through the consolidated Rental Car Centre at 2424 E. 38th Street, connected to DFW's terminals by a free shared shuttle that departs every 10 to 15 minutes and takes roughly 10 minutes to reach the facility. International travellers should budget 45 to 90 minutes from wheels-down to reaching the counter — immigration, baggage claim, and the shuttle ride all stack up, and peak periods can push that towards the longer end. Fort Worth sits in a largely cashless toll network: Dollar offers an optional PlatePass toll package at around US$14.99 per day for unlimited covered roads; declining it and still using toll lanes means paying per-use at the highest undiscounted rate plus an administrative fee per transaction, which adds up quickly on DFW-area expressways. A petrol station sits adjacent to the Rental Car Centre for last-minute refuelling before return — fuel service charges at the counter run well above pump price, so filling up nearby is the practical move. Dollar requires a credit card in the primary driver's name at pickup; an authorisation hold of around US$200 is placed on that card and released after the vehicle is returned. Bring your passport alongside your licence, and if your licence uses a non-Latin script — Arabic, Chinese, Cyrillic, or similar — carry an International Driving Permit as well.

Frequently Asked Questions

What does my Hola Car Rentals booking with Dollar in Fort Worth include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car hire brands operating in Fort Worth, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Fort Worth.

Will I face unexpected charges at the Dollar counter in Fort Worth when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your booking in Fort Worth are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Fort Worth charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my Dollar hire car at DFW Airport in Fort Worth?

After landing at DFW Airport and collecting your baggage on Level 1 (arrivals), follow the "Rental Car Shuttle" signs to the free shuttle stops located outside doors 4, 10, 15, 20, or 25. Shuttles run every 5 to 10 minutes, 24 hours a day, 7 days a week, and the ride to the consolidated Rental Car Centre at 2424 E 38th St takes approximately 5 to 7 minutes.

Once inside the Rental Car Centre, proceed to the Dollar counter to complete check-in. Bring the following:

  • Your valid driving licence (physical, original, unexpired)
  • Your booking confirmation
  • A major credit card in the main driver’s name for the excess
  • Your passport or government-issued photo ID

From the moment you leave the terminal to driving away, allow 20 to 45 minutes in total, accounting for the shuttle wait, counter check-in, and vehicle inspection. Weekends and holidays may take longer due to higher demand at the Fort Worth area Dollar counter.

What are the Dollar counter hours at DFW Airport and downtown Fort Worth?

Dollar operates two main locations in the Fort Worth area, and their hours differ significantly.

  • DFW Airport (Rental Car Centre, 2424 E 38th St): the Dollar counter is open approximately 7:00 AM to 9:00 PM daily. The Rental Car Centre itself and the shuttle service operate 24 hours a day, 7 days a week. If you expect to arrive after counter hours, contact Dollar in advance to confirm late-arrival options.
  • Downtown Fort Worth (917 Taylor St): hours are more limited, typically Monday through Friday 8:00 AM to 6:00 PM, Saturday 9:00 AM to 12:00 PM, and closed on Sundays. No after-hours key drop details are specified for this location.

If your flight is delayed, Dollar will generally hold your reservation for up to 24 hours from the original pickup time. For delays beyond 24 hours, contact support as soon as possible to avoid losing your booking. Always verify current hours on your booking confirmation, as holiday schedules may differ from standard Dollar operating hours at both Fort Worth locations.

What documents do I need to pick up a Dollar hire car in Fort Worth?

To collect your Dollar hire in Fort Worth, you must present all documents in physical form. Digital copies are not accepted at the counter.

  • Valid driving licence (original, unexpired, physical card) in the main driver’s name
  • A major credit card with the driver’s name printed on the card, for the excess hold
  • Passport or valid government-issued photo ID
  • Your booking confirmation or printed voucher
  • Round-trip flight or cruise tickets (required for international visitors)

If your driving licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts or languages, an IDP is strongly recommended. The IDP is a translation document only and is not valid without your original licence.

Obtain your IDP in your home country before travelling, as it cannot be issued abroad. Debit and prepaid cards are not accepted for the excess at the Dollar counter in Fort Worth.

How do toll roads work for Dollar hire cars in Fort Worth and the Dallas area?

The Dallas and Fort Worth metro area has one of the most extensive cashless toll networks in the United Kingdom. Cash toll booths are rare or nonexistent on most routes. Key systems you may encounter include the North Texas Tollway Authority (NTTA) with TollTag, TEXpress Lanes on routes such as the North Tarrant Express, and TxDOT-managed roads using TxTag.

Your Dollar hire vehicle comes equipped with an electronic toll device (transponder or plate-based billing). At the Fort Worth or DFW Airport Dollar counter, you will typically be offered two options:

  • Unlimited toll package: a fixed daily rate of approximately US$11 to US$25 per hire day, covering all toll usage during the rental period
  • Pay per use: you are billed for each toll incurred, plus daily or administrative processing fees charged by Dollar or a third-party toll processor

If you decline the toll package and drive a cashless toll road, Dollar will bill the toll amount plus processing fees to your credit card, sometimes weeks after the hire ends. Typical daily toll costs in the Fort Worth and Dallas area range from approximately US$5 to US$20 depending on your routes.

There are no congestion charges or emissions zones in Fort Worth or anywhere in Texas.

Is there a young driver surcharge for Dollar hires in Fort Worth for drivers under 25?

Yes, a young driver surcharge applies to Dollar hires in Fort Worth for drivers between the ages of 20 and 24. At the DFW Airport Dollar location, this fee is approximately US$25 per day for drivers in that age range.

The minimum age to hire with Dollar in Fort Worth is 20 years old. Drivers aged 25 and older are not subject to this surcharge.

Additional things to keep in mind for young drivers at the Fort Worth Dollar counter:

  • Certain vehicle classes are restricted to drivers aged 25 and older, including full-size SUVs, premium, luxury, convertible, and minivan categories
  • A valid driving licence and a major credit card in the main driver’s name are still required regardless of age
  • If an additional driver is also under 25, the surcharge may apply to them as well

Budget carefully for this fee, as it can add significantly to the total cost of your Fort Worth Dollar hire over a multi-day trip.

Can I get a Tolls Cashback refund on my Dollar hire in Fort Worth?

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Dollar hire in Fort Worth.

Given that the Dallas and Fort Worth area relies heavily on cashless toll roads such as the NTTA TollTag network and TEXpress Lanes, this benefit can provide meaningful savings, especially on longer trips around the metro area.

To claim your Tolls Cashback after your Fort Worth Dollar hire:

  • Email [email protected] within 30 days of returning the vehicle
  • Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
  • Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid during the hire period
  • Include your full name, travel dates, and the last 4 digits of the card used for the booking

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Claims submitted after 30 days will not be accepted. This benefit does not mean tolls are included in your booking; you still pay tolls normally and claim reimbursement afterwards.

How much is the security deposit for a Dollar hire in Fort Worth?

When you pick up your Dollar hire in Fort Worth, a temporary authorisation (hold) will be placed on your major credit card. This is not a charge; it reduces your available credit until the hire is closed and your bank releases the hold.

Typical security deposit holds for Dollar hires in the United States, including Fort Worth, are approximately US$300 to US$400 for standard vehicle classes. Premium or speciality vehicles may require a higher hold amount.

Important things to know about the deposit:

  • Only a physical, major credit card in the main driver’s name with the driver’s name printed on the card is accepted. Debit cards, prepaid cards, and virtual cards are not accepted.
  • Even if you prepaid your booking, you must still present a credit card at the Dollar counter in Fort Worth for the hold.
  • After you return the vehicle, the hold is released, but your bank controls when it appears back on your available credit, which can take up to 15 working days.

Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel dates to prevent fraud blocks on in-person authorisations.

Do I need an International Driving Permit to hire from Dollar in Fort Worth?

It depends on your licence. For your Dollar hire in Fort Worth, a foreign driving licence is generally accepted, but an International Driving Permit (IDP) is mandatory if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic script. The IDP is a translation document and must always be carried alongside your original licence, not as a replacement for it.

If your licence is in English or uses the Latin alphabet, an IDP is not strictly required but is still recommended as a precaution, particularly at the DFW Airport Dollar counter where staff may request additional verification for non-English licences.

Key rules to follow:

  • Obtain your IDP in your home country before travelling. It cannot be issued once you are abroad.
  • Your licence must have been held for at least 1 to 2 years with no major endorsements to satisfy Dollar's requirements at the Fort Worth and DFW Airport locations.
  • Both the IDP and your original licence must be physical documents. Digital versions are not accepted.

All additional drivers listed on the Dollar hire agreement in Fort Worth must also meet the same licence and IDP requirements.

Can I add an additional driver to my Dollar hire in Fort Worth?

Yes, you can add an additional driver to your Dollar hire in Fort Worth, but the additional driver must be present at the counter at the time of pickup to show their valid driving licence and sign the hire agreement. They cannot be added remotely or after the fact without visiting a Dollar branch.

For Dollar hires in Fort Worth, the additional driver fee is approximately US$13.50 per hire day plus applicable taxes, with a maximum cap of US$189 plus taxes for longer hires. Check your booking confirmation to see if your rate already includes one additional driver at no extra cost.

Requirements for adding an additional driver at the Fort Worth Dollar counter:

  • The additional driver must be at least 20 years old (a young driver surcharge applies for ages 20 to 24)
  • They must present a valid driving licence, and an IDP if their licence uses a non-Latin alphabet
  • They must sign the hire agreement at the counter

Only drivers listed on the hire agreement are covered by the vehicle’s protections such as CDW and liability cover. Anyone not named on the contract who drives the Dollar vehicle in Fort Worth may void those protections entirely.

What insurance cover is included in a Dollar hire in Fort Worth?

The insurance included in your Dollar hire in Fort Worth depends on the rate plan you selected when booking. It is important to review your booking confirmation carefully before arriving at the counter.

The two main protections to understand are:

  • Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Dollar hire vehicle from a collision, theft, or vandalism. A deductible may still apply unless your confirmation explicitly states zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.
  • Third-Party Liability (LIS or SLI): covers bodily injury and property damage you may cause to others while driving. In Texas, not all hire companies are required to include state-minimum liability by default, so confirm whether this is included in your Fort Worth Dollar booking or whether you need to add it at the counter.

CDW and LDW do not cover tyres, undercarriage, roof damage, or personal belongings. Only drivers named on the Dollar hire agreement in Fort Worth are covered by these protections. If you are unsure what is included in your specific rate, check the details section of your booking confirmation before pickup.

What is the fuel policy for Dollar hires in Fort Worth?

Dollar hires in Fort Worth follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel fees on your Fort Worth Dollar hire:

  • Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the hire agreement
  • Take a photo of the dashboard showing the odometer and fuel gauge at the start of the hire
  • Refuel within approximately 10 miles of the return location (DFW Airport Rental Car Centre or the downtown Fort Worth Dollar location) so the gauge does not drop before you arrive
  • Keep your final fuel receipt showing the date, time, and station address

If you return the Dollar vehicle in Fort Worth with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. For after-hours returns, leave the receipt in the return envelope and keep a photo of the full gauge on your phone as evidence.

Can I return my Dollar hire to a different city from Fort Worth?

Yes, one-way hires are possible with Dollar in Fort Worth, but a drop-off fee will typically apply when you return the vehicle to a location different from where you picked it up.

The drop-off fee varies depending on the specific route, the distance between locations, the vehicle class, and the season. For example, returning a Dollar hire from Fort Worth to another Texas city such as Houston or Austin will generally incur a one-way fee. The exact amount is shown during the booking process under the "To pay at destination" section of the checkout screen.

Key things to know about one-way Dollar hires from Fort Worth:

  • The drop-off fee is not included in All Inclusive or All Inclusive+ rate plans and cannot be prepaid through Hola Car Rentals
  • Cross-border one-way hires (for example, returning the Dollar vehicle outside the United States) may be restricted or carry significantly higher fees; confirm with Dollar before booking
  • Changing your return location after booking may reprice the hire and recalculate the drop-off fee
  • If the counter charges a higher fee than shown on your confirmation, keep all paperwork and contact support
Does my Dollar hire in Fort Worth include travel assistance if something goes wrong on the road?

Yes, most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, and this applies to your Dollar hire in Fort Worth as well. However, this benefit is available only to travellers who are not residents or citizens of the United Kingdom or Canada.

If you are driving on Texas highways around Fort Worth and experience an emergency, the travel assistance coverage typically includes:

  • Medical cover for up to 5 passengers for accidents and non-pre-existing illnesses
  • Legal assistance in the event of an accident
  • Compensation for luggage lost by the airline
  • Flight cancellation insurance

To reach the assistance line 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free or collect), or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

This travel assistance does not cover damage to the Dollar hire vehicle itself (that is handled by CDW or LDW) or liability to third parties (covered by LIS or SLI). Always check your specific booking confirmation for the exact terms and coverage limits that apply to your Fort Worth hire.

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